I recently ordered a washer and dryer from AJM. I looked on the AJM website and wound up calling my order in. I spoke to Sara and she sealed the deal and also gave me a discount on the shipping. She said the washer and dryer would be at my home in 7-10 ...
The best word I can think of to describe them is crooks...It is now going on one year since I ordered $6,500 worth of products and I am still dealing the problem we had. It would take pages to describe all of the correspondance that has gone on, but a ...
This is the worst company I have ever dealt with. They took money out of the my account on October 14. They delivered a defective product. After that, it was impossible to get someone to talk to on the phone. My husband and I wasted hours just holding on ...
Buying from AJ Madision was the worst customer experience of my life. I would highly recommend going anywhere other than this horrible place. I purchased a high-end refrigerator and a washer/dryer set (spending almost $5,000). The ...
My shopping experience at AJ Madison was seamless. I had spent a considerable amount of time on the company's website getting an idea of the products they offered and which would best fit my new kitchen and budget. Later on in my search, I visited the ...
We purchased a range and a dishwasher. Prices were best available. Availability was immediate. I requested Tue delivery and it was confirmed. The driver ran into trouble in the AM of delivery. He called me at least 3 times with his status so I would not ...
I am a 63 yr old man with a severe spinal cord injury. I wanted a newkitchenette for my Manhattan NY apt and a firm that would provide inside delivery, given my injury.AJMadison ran a website side promising inside delivery as part of a "special." I ...
Ordered a washer & dryer. Dryer came with severe external panel damage. AJM said to strip the boxes before taking delivery to fully inspect the items. Then I didn't take delivery as warned by AJM. When I called AJM to report the refused delivery, AJM ...
In mid-June I ordered a Frigidaire gas range. I received the stove about 3 weeks later. After I signed for the item and unpacked it I noticed damage to the front and cooktop. I immediately e-mailed AJ Madison and advised them of the damage . I ...
I am glad I read these reviews AFTER I made my AJ Madison purchase. I purchased a Stainless Steel Frigidaire Professional Line Dishwasher (PLD4555RFC) and Gas Range (PLGFZ397GC) on 31-Dec-07 at about 3:00 PM (so I could take advantage of $250 in rebates ...
Customer service and delivery difficulties ruined this transaction. I placed an order for kitchen appliances totaling over $5500.00. Delivery was scheduled to take place in 2 weeks. The delivery was a nightmare, didn't come on the 1st or ...
I wished I had checked for this company's reviews before ordering from them. They are terrible to deal with after you have placed and confirmed your order. Customer Service reps are snotty and evasive and will argue with you regardless of your position. ...
I ordered an item on 9/23/09. Today is 10/1/09 and I am still waiting. AJ Madison said my item was now in the UPS system. I called UPS this morning because I have a track number however my item is NOT with UPS because it has not left the warehouse which ...
To all of the A.J. Madison employees, This was my first experience buying an expensive appliance on-line. I must admit that I was a little nervous and thought there was a gimmick which would make the price go up. I thought delivery would cost $500.00 ...
I should have gone with my gut feeling- Cancel the order!! I placed my order on Tuesday June 3rd. One small, in stock item. Called on Friday the 6th. Was told item would be shipped Monday or Tuesday. I received no e-mail telling me of it being ...
Excellent experience from this Merchant. Great job! Read more
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Nov 09 '04
Forget about trying to get through to customer service by phone - but they did reply to a voice-mail message by e-mail. Read more
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Nov 09 '04
I have never received a product so fast! Ordered it on a Sunday evening and it was at my house on Tuesday evening. It was exactly what I ordered and in perfect shape. AJ Madison far exceeded my expectations. Read more
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Sep 27 '08
Original model was discontinued. AJ Madison Service rep was extremely helpful in guiding me to a replacement model which will serve our needs better than the original.
All correspondence was promptly answered and solutions found. Read more
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Jul 23 '04
product arrived sooner then expected, price was as good or better then other merchants, arrived in excellent condition. Very good experience, would definitly order again if good price Read more
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Nov 14 '04
The only thing was that I had requested the washer/dryer combo unit to be delivered in a box without any mention of the nature of the product (no washing machines allowed in my building), a blank box or TV delivery box would have been ideal replacements: it wasn't done, which could have generated huge problems with the management of the building! And I had requested to get a call in the morning of delivery to confirm the time of delivery of the product, which was never made. Other than that, the delivery staff was amazing, and so were the sale staff over the phone. Delivery was surprisingly quick! Read more
I ordered the product one month ago and I had to e-mail them to ask where the product was. I was finally informed that they had cancelled the order and that I would not be charged. Thank you so much for the information; albeit one month later and I had to pry it out of you!!! Good thing I wasn't awaiting this trim kit to complete construction!! Read more
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May 23 '09
No issues with AJ Madison, but AJ Madison *did* select the delivery company and that company, HomeDirectUSA, is scary. They do not complete any of the tracking information so the customer can see the status and location of their order. I finally had to call AJMadison as my contractor was screaming down my neck for the built in appliances.
Finally reached the delivery people, and the woman laughed! Thought it was terribly funny that HomeDirectUSA had "forgotten" to complete and update the tracking form. I said I found nothing humorous in a situation that was costing me $1000 per day in man-hours.
I really like AJMadison; they're a fine company and I hope to do business with them again. However, next time, I'll place the order by phone and if they can't assure me of someone other than HomeDirectUSA for delivery, I'll probably take my business elsewhere. Read more
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Feb 07 '07
When first delivered I refused because of fork lift damage. Customer service assured me damaged part would be replaced and I accepted delivery. GE service man told me that the back panel is not a replaceable part and now I have a damaged stove that I paid full price for, did not shop at scratch and dent. Read more
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Nov 25 '04
There was no problems with this transaction with this merchant.
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Aug 14 '06
One of the air conditioners was on back order, but the other items were in stock. Initially, I was told that I would be contacted within a couple of days and told how long it would take to get the back-ordered unit.
A week went by, so I phoned AJ Madison. They said the back-ordered unit would be several weeks, and that the other items were available to be shipped to me. Again, they said that I would be contacted within a couple days about the specifics of the delivery -- which would be a LOCAL delivery, as they are in Brooklyn and I am in Manhattan.
Days passed, and I had second thoughts about the entire order -- a significant amount of money (around $2,500) at a time when it probably wasn't financially advisable for me. I checked AJ Madison's website for their cancellation policy, which stated that any order can be cancelled but possibly subject to a restocking fee or delivery fee if the item was already in transit.
When I phoned to cancel, I talked to the same not-particularly-pleasant woman I had talked to in the past. The first thing she said was, "I can't cancel your order." When I commenced reading the language from AJ Madison's website concerning cancellations to her, she belligerently interrupted me with, "SIR, blah blah blah a manager will call you. I personally cannot cancel this order. It has to have a manager's approval."
This was not exactly what I wanted to hear. I replied that I didn't care who approved it, and I wasn't interested in having anyone call me. She continued with her tirade, and I said, "I don't care, just have it cancelled!!" before I literally hung up on her.
So here we have a customer service rep who is authorized to take orders but not cancel them, and a manager purportedly needing to call me to discuss the cancellation. Doesn't this sound a little bit like AOL, to whom one has to justify cancelling an account and provide reasons, and who makes it as difficult as possible to cancel -- even at a cost to their reputation and customer goodwill?
I immediately sent an e-mail to sales@ajmadison.com quoting their cancellation policy, letting them know that there was nothing to discuss, and telling them that all their customer service representative needed to tell me was that my cancellation request would be forwarded to a manager for processing. Seriously, would that have been so difficult?
I got a response by e-mail the following day with a boilerplate message that my order was cancelled, and if I need any assistance with appliance selection or purchase in the future in which they could be of service to me, that they hoped I would keep them in mind for my needs.
I don't think so! For what it's worth, though, at least they didn't try to charge me for restocking and/or delivery. Read more
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Nov 28 '04
The product arrived quicker than expected, but I was not at all impressed with the delivery service, they just arrived at my door, thank goodness I was home and then the delivery person was less than friendly, thats the one thing I didn't like, the product I received was not the one I thought I had ordered, but at that point I did not want to be bothered. The price was good. Read more
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Jul 21 '04
I like this site and would use it again.thank youuuuuuuuu Read more
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Feb 01 '07
Great web site - very good prices - painless experience Read more
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