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Overall, the quality, price and service were excellent!
by whrandall,May 30, 2006 (Show)
I already knew the selection and pricing at AJ Madison were excellent. I ordered a washer and dryer, not expecting to take delivery for 2 to 3 weeks, as I'd recently moved to southern Colorado. Product was delivered in less than a week! That was faster
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Very Fast Delivery - Best Price
by homeschooling2,May 30, 2006 (Show)
I knew exactly which stove I wanted, ordered it from AJ Madison on Tuesday - it was delivered on Thursday of that week - for the best price I could find. I am
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Best bargain on the web with excellent service to boot
by dminton,May 16, 2006 (Show)
Only 2 business days after placing order and I am very impressed. Their price match promise is legitimate - they matched the prices of three competitors without any hassle. My email inquiry about the status of the order resulted in a personal phone
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Wonderful company with great prices!!!!
by dorylevine,Mar 2, 2006 (Show)
Excellent Service. Excellent Prices. Fast Delivery. An overall pleasure to deal with. I would highly recommend AJMadison!!! I purchased a refrigerator, dishwasher, range and microwave. I saved hundreds of dollars and received the items very quickly. I
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Excellent, will shop there again.
by mcgsp,Mar 1, 2006 (Show)
After reading some of the horror stories about AJ Madison I hesitated purchasing from the store. But after seeing the price and talking to a salesperson about needing white glove service I pursued the purchase for a French door refrigerator. I asked
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no frustrations, no misrepresentations
by rgilbert,Feb 20, 2006 (Show)
The only time you "need" customer service is if there is a problem. The shipper was dragging there feet on delivery. I called the shipper and got a run around. So I called A. J. Madison and asked for assistance. They lite a fire under them and I got my
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Terrific Customer Service
by fred_mac,Jan 27, 2006 (Show)
I wonderful company with whom to do business. I received the item I ordered promptly. I did experience a problem, but they credited for the defective part promptly and without any hassles. Great
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I would definitely come back again, that sums up my whole experience with this company.
by waless,Jan 27, 2006 (Show)
Delivery speed was super, order accuracy was excellent and overall customer service and after sale support were extremely satisfactory. Changed damaged product without any
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Not so good
by markhumbert,Jan 20, 2006 (Show)
Experience is not good so far. I ordered a frig on January 11, 2006. Because I did not receive a confirming email, I called them a week later, on January 18, asking about status. I was told the frig would be shipped in 2 weeks. Pretty amazing that it
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Unpleasant, non-responsive, not recommended.
by lspenny,Jan 19, 2006 (Show)
NOT GOOD! I requested to be notified prior to delivery and was not. As a result, I was out of town and the large box was delivered without me knowing it for days. The quality of the merchandise was not what I expected. The description indicated an 'all
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Customer service came through when shipping damage occurred
by pmacneal,Jan 16, 2006 (Show)
When my product arrived on time I was very happy. Once I saw the condition of the shipping container I knew that damage was likely on our new trash compactor. When I removed the product from the container, the front panel had a large gash, the chrome
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all as promised, would shop with them again!
by cherokee7,Dec 22, 2005 (Show)
after hours of confusing online comparisons, i chose AJ madison as the store for my multi-appliance purchase. the salesperson on the phone (arty) was helpful without being pushy completing this four appliance transaction in a short pleasant conversation.
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Excellent communication, good customer service with follow-up assuring customer satisfaction.
by khiem,Dec 16, 2005 (Show)
Placed order on November 3, 2005 with Michael Gross who was very helpful and informative regarding these products. Within 2 days I received an email from A.J. Madison with the tracking numbers of my purchase, allowing me to track the shipment from New
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AJ MADISON IS THE BEST!
by xzxzxz,Dec 16, 2005 (Not Yet Rated)
GR8 company, pleasure to deal with, customer service reps were the best... their new delivery service was phenomenal ... and i would recommend anyone who needs appliances to order through them.... GO AJ
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a real pleasure
by longhorns28,Dec 8, 2005 (Show)
I had a wonderful experience dealing with A J Madison. I ordered a Scotsman ice maker and the item was shipped on time and got here exactly when they said it would. The customer service representative could not have been nicer and I would recommend their
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Very smooth transaction, would buy from AJM again in a heartbeat!
by bigchinguy,Dec 8, 2005 (Show)
Very easy transaction, Item was shipped on schedule, very smooth. Staff was extremely helpful, I did not have any clue as to what type of unit I needed and they walked me thru the process.
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Would highly recommend.
by vlad335,Dec 6, 2005 (Show)
I ordered 4600.00 worth of appliances from AJ Madison and everything went without a hitch. The web site states 3 weeks delivery on major appliances and I received them in one week. Actualy, I was expecting 3 weeks as we are in the middle of a major
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Very very satisfied. Would purchase from them again in a heartbeat.
by snortsmom,Dec 3, 2005 (Show)
Knowledgeable sales person. Competent and cordial delivery and installation. (They brought a heavy stove up four flights, and an old one back down, without a single complaint.) Prompt arrival. Excellent service.
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Very positive experience
by sammysultan,Dec 2, 2005 (Not Yet Rated)
Very helpful customer service; expedited first order because of our desperate need. Delivery was on time and product meets
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Terrible Customer Service
by tpython,Nov 30, 2005 (Not Yet Rated)
Terrible experience - huge waste of my time. Ordered a microwave and trim kit, supposed to be in stock but didn't ship when promised. I canceled, but received no response to multiple calls and e-mails. The product shipped (late) anyway, and I had to
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Feb 14, 2006 (Not Yet Rated)
ok
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Feb 13, 2006 (Not Yet Rated)
Everything went well. Emails were answered timely, it really was a pleasure to...
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Feb 2, 2006 (Not Yet Rated)
My purchase was simple. I found you on the Web almost immediately, followed...
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Feb 2, 2006 (Show)
Very pleasant and surprisingly quick delivery.
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Jan 31, 2006 (Not Yet Rated)
One of my appliances wasn't boxed sufficently and it sustained minor shipping...
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Jan 31, 2006 (Not Yet Rated)
We do most of our shopping online since we live in a very small town.
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Jan 26, 2006 (Not Yet Rated)
uneventful - like it should be.....
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Jan 23, 2006 (Show)
Product came mcuh faster than expected!! Was easy to purchase and didn't need...
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Jan 17, 2006 (Not Yet Rated)
a
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Jan 9, 2006 (Not Yet Rated)
I appreciated the ability to compare shop while online selecting different...
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Jan 8, 2006 (Not Yet Rated)
Quick and easy...good prices too.
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Jan 4, 2006 (Not Yet Rated)
The only problem experience had to do with the frieght service, they were not...
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Jan 2, 2006 (Not Yet Rated)
their selection is good but there is not any kind of customer service....I feel...
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Dec 26, 2005 (Not Yet Rated)
very fast delivery
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Dec 24, 2005 (Not Yet Rated)
GREAT ONLINE EXPERIENCE, RECEIVED PRODUCT FASTER THAN EXPECTED.
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