AT&T U-verse

Pros: Farewell, conventional TV. Welcome, "Internet Protocol" TV. (You've got to experience this!)
Cons: Simple, professional, free installation typically takes up to several hours. (But it's worth waiting for.)

Prefatory note: You may also wish to read the following review: How Does Comcast (Cable TV) Compare to AT&T U-Verse?Anywhere on Earth, go online via computer, wireless ...

Pros: That AT&T DVR is fairly cool; McAfee security suite for surfing safety
Cons: Support that's as just bad as any other cable company, stingy with documentation

If you haven't already been exposed to the hype, it'll come soon - "Highest...!" "Newest...!" "Change the Way..." "Fastest...!" They're talking about AT&T Uverse, marketing it as the greatest innovation since sliced bread. But is the hype ...

Pros: Can cancel withing first 3 days.
Cons: Down-time.
Can't match TiVo's greatest features.

If it sounds too good to be true, it isn't, right? Sorry to say, ATT, but right. U-Verse did not meet our expectations. Our connection was frequently lost, and when it is, the whole TV doesn't work. Not even the movies and shows that recorder ...

Pros: -sign up and installation easy and prompt -price (compared to Time Warner)
Cons: -clear disconnect between Uverse tech support units leaves customers in the lurch

U-verse sales, tech support, customer support are over the top nice. They just can't deliver the service I have paid for. The Scorecard: -AT&T Uverse acceptable connection failures _per month_: 3 -Connection failures experience by me _per day_: ...

Pros: Cheap
Cons: Terrible business model

AT&T Uverse is about 20% cheapear than TWC in San Antonio Texas.  They seem to have cut some serious costs in their equipment.  I've had Uverse for almost 2 years.  In 2 years I've had to replace the the Service terminal and a cable ...

Pros: Otherwise mostly satisified with the service
Cons: No estimated date for Caller ID feature availability

I would like to have Called ID appear on the TV screen.  The ATT Uverse web page indicates this is a feature however it is NOT available.  Seems to be false advertising to me.

Pros: So far I am satisfied with the service.
Cons: Deceiving when it comes to verbal pricing vs. actual billing.

I just got my first bill and it was almost 3 times what I was told over the phone when I ordered it. I called billing and they said there was nothing they could do and did not have a recorded copy of my conversation with their sales department that quoted me pricing. Even a credit for them not being able to install this for 3 weeks was not part of the bill but they say they will show it as a credit on the next bill. I don't think they are very coordinated between areas within the company. When the set up was being done (from 8:30 to 5:30) another call came in that said he was coming to do the install while the other representative was there doing it.

They are very deceiving, that is why I say "Get it in writing".

Pros: DVR records more shows simultaneously than cable does.
HD reception is great.
Great value!
Cons: Availability.  I've recommended it to others, but it's not available to them yet.

I've had AT&T U-Verse for nearly 2 months now and it's been nothing short of just great!  I had read prior to purchase that some people had some issues with the reception being dropped, however, I've never had that problem. 

Pros: None
Cons: No collect calls allowed

I found out this evening that the telephone service will not allow collect calls. That will not be available until sometime next year. I had an emergency call from my daughter that the system would not accept. I consider this a "serious flaw" that I was not informed of when signing up for the service.