Highest Rated Review by the Community
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Feb 04 '08
Pros: Farewell, conventional TV. Welcome, "Internet Protocol" TV. (You've got to experience this!)
Cons: Simple, professional, free installation typically takes up to several hours. (But it's worth waiting for.)
Summary: Prefatory note: You may also wish to read the following reviews:How Does Comcast (Cable TV) Compare to AT&T U-verse?How Does Time Warner Cable ...
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May 22 '12
Pros: Um, not terribly expensive
Cons: Every.Thing.Under.The.Sun.
Summary: So I have a lot to say about AT&T but I'll try to keep it short. First, due to issues at the "central office" I waited about a month for service after first ordering. I went through I can't even tell you how many technicians, how many phone calls, ...
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May 22 '12
Pros: None
Cons: -horrible customer service
-"high speed internet" not really so high speed
-overcharges
Summary: Horrible customer service, i have only had this service for 3 months and they have managed to complicate our bills every month. First off there customer service reps have a ba attitude and dont want to work with you, well at least the ones i talked to. ...
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May 20 '12
Pros: Great picture...
Cons: horrible customer service and issue resolution
Summary: Please read entire passage... You must know this if considering Uverse, or if you have Uverse already, you probably understand.I must tell you, I hate responding to surveys, and writing reviews. However, AT&T U-verse has got to be ...
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May 17 '12
Pros: Phone Quality, TV video quality
Cons: Customer Service
Cheap cable boxes
Summary: Ever since having U-verse (about 2 years) they have had to come out on 4 seperate occasions to either replace their cheap moterola boxes, or fix a wiring issue that their incompetent installation techs caused. This most recent problem took the cake. ...
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May 08 '12
Pros: Nothing
Cons: Truck rolling fees to fix there bad equipement and service
Summary: I had Uverse installed about a year ago. Since that time we’ve had nothing but trouble. Every time I called they said it would cost me a truck fee to have someone come out and fix the problem. Finally after this service half ...
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May 01 '12
Pros: product
Cons: Billing and customer service are the worst ever...
Summary: Just got off the phone with AT&T Customer Service regarding my first bill. It was the absolute worst experience I have ever had.... They just charged me $160 for the privilege of paying them $180 a month for the next 12 months.... I signed up ...
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Apr 30 '12
Pros: nothing
Cons: fraudulent sales posed as customer service
Summary: I, like others I am sure, was drawn to AT&T UVerse by the promise of internet and cable service for $54...of course, by the end of the sales pitch and my minimum requirements, we were up to $85, but I was promised internet service that allowed for ...
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Apr 30 '12
Pros: Nothing
Cons: Everything
Summary: We had service installed on Mar 15th 2012 I told the tech that i would like if he ran wires from the outside box to the receiver but he that would not work and he had to wo a wall fish, so i let him. so he begain to drill a hole in the wall only to ...
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Apr 28 '12
Pros: Content and reliablity.
Cons: Untrustworthy billing policies and very poor customer service.
Summary: I had the Uverse U300 package with DVR and HD setup as well as internet. The service content was great, although I rarely used 90% of the channels. The internet was fast, although using speedtest.net it never quite lived up to AT&T's ...
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Apr 28 '12
Pros: None
Cons: All
Summary: This is the first time I've been inclined to review a company online. I feel so strongly about my experience that I want to prevent others from having the same one . AT & T U-Verse (or their contracted salespersons) visited my ...
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Apr 12 '12
Pros: Decent channel lineup
Cons: Wretched customer service department and I guess sales as well.
Summary: Buyer beware! The channel lineup is great...but you will be lucky to see it. 3 orders for service lost! I've got email confirmation of all three orders AND received equipment via ups from AT&T, but they cant see any orders, so ...
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Apr 10 '12
Pros: NONE
Cons: Fraudulent Billing, absolutely completely and utterly inadequate customer service. Not as advertised. Rip-off
Summary: Horrible experience, initial hookup took forever, after installing I had no fewer than 20 additional phone calls to set up an installation after it was already installed. Bill was higher than rep promised. Set up autopay and HAD IT IN WRITING that my ...
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Apr 10 '12
Pros: The service sounds great but it is all smoke and mirrors.
Cons: False claims, misleading, unprofessional and incompetant only begins to tell the story.
Summary: AT&T salesman came to my home and said we had high speed fiber service in my neighborhood and offered to match my Charter pricing. I agreed and then they called and said there was no service. Then they called and said they were mistaken and the ...
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Apr 10 '12
Pros: Very high marks to the sales and customer retention personnel.
Cons: AT&T corp.
Summary: Have been with Cox since 1998 and have experienced intermittent problems with OnDemand. Considered moving to AT&T uVerse for TV, HSI, and phone. Spoke with sales and set-up for the installation and phone number port. My wife ...
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Apr 09 '12
Pros: None
Cons: Fradulent Bills
Powerless Customer Service
Spotty Service
Deceptive Marketing
Summary: I signed up for internet service. The salesman said it would cost $25 per month. I was then billed $50. I spoke with a serviceperson for an hour and was credited the $25. The next month, the same thing happened. I was on the phone for another hour. This ...
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