Highest Rated Consumer Review by the Community
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Rated a Very Helpful Review by the Epinions community Feb 4, 2008
Pros: Farewell, conventional TV. Welcome, "Internet Protocol" TV. (You've got to experience this!)
Cons: Simple, professional, free installation typically takes up to several hours. (But it's worth waiting for.)
Summary: Prefatory note: You may also wish to read the following reviews:How Does Comcast (Cable TV) Compare to AT&T U-verse?How Does Time Warner Cable ... read more
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Rated a Helpful Review by the Epinions community
Sep 30, 2013
Pros: Cool apps, lots of dvr space, no interuptions, fast internet, clear
Cons: It has only been 4 days & at this point i have no cons!
Summary: I want to start out with stating that before i switched to U-verse i had Comcast for my internet and DishNetwork for my TV. Comcast had fast internet but awful customer service and cheap/crappy products & DishNetwork had great channels but with the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 24, 2013
Pros: NONE.
Cons: EVERYTHING...UTTERLY INCOMPETENT CUSTOMER SERVICE, LIES, FALSE ADVERSTISING, BREACH OF CONTRACT, SLOW INTERNET ETC. ETC. ETC.
Summary: I received a visit from an AT&T Sales Representative on July 18, 2013. I was told that as a part of a promotional offer I would receive TWO gift cards. One gift card for $100.00 was part of the promotion. The second gift card for $150.00 was for ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 23, 2013
Pros: NONE
Cons: EVERTHING!
Summary: I ordered a complete Package from them including ported and new phones, internet and TV. I got a great price and scheduled the install. Tech arrives who is VERY NICE and very respectful of my property. he sees what needs to be completed in the house and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 5, 2013
Pros: I HAVE NOTHING GOOD TO SAY ABOUT THE SERVICE.
Cons: UNPROFESSIONAL SERVICE
NO EMERGENCY/WEEKEND SERVICE
TERRIBLE CUSTOMER SERVICE
YOU BECOME THIER EMPLOYEE!!!
TERRIBLE
TERRIBLE!!!!!
Summary: Signed on in January trying to find a cheaper alternative to Comcast. Guy shows at my door with an AT&T shrt and we sign up. (TURNS OUT HE IS NOT AN AT&T EMPLOYEE, HE IS A THIRD PARTY SALESMAN!! We have had AT&T cellular ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 8, 2013
Pros: My multiview is cool.
Cons: Wireless is terrible... TV not for families of more than two.
Summary: I must write this review to let others know to be extremely cautious before signing up for U-verse. To begin with, the sales people who came to my door misled us about the cost of the service. They said they could save us $100.00 a month for the first ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 29, 2012
Pros: a little cheaper than cable
Cons: terrible customer service
Summary: We were going to take advantage of AT&T's new customer offer which was cheaper than the cable company we use, plus AT&T was also offering a $200 promo card. So, I set up a date to have U-verse installed.I ... read more
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Rated a Very Helpful Review by the Epinions community
Dec 17, 2012
Pros: Very fast Broadband connection and FREE unlimited long distance
Cons: Expensive
Summary: I’ve had AT&T’s DSL broadband internet service for several years. Mostly, I have been satisfied with my internet service, however recently I’ve noticed an infuriating number of “dropouts” (short service failures) ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 6, 2012
Pros: router came swiftly
Cons: my overall so far experience
Summary: i have had u verse for 1 WEEK i have no idea how the service is going to act i only got the internet so far they have sent me the 100 dollar router and ive been lied to once and mislead 3TIMES!!!! i was mislead from the beggining to now the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 22, 2012
Pros: Good channel selection. Nice search feature for On Demand. Nice picture.
Cons: Controls, DVR, Interface, Stability, Price.
Summary: The controls are terrible and you have to double confirm everything. This means that while deleting your shows that got recorded, which have no original show date or other useful info, one by one because there is no option to delete multiple it will ask ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 7, 2012
Pros: -Credits can be given due to lack of service
Cons: Unreliable services for internet and tv
Summary: I switched over from DirectTV to AT&T Uverse (Tv and internet) over a year ago. On average, I have made one service call to them every month. In the past, I have worked from home 3 out of 5 days a week; however, due to the lack of reliability ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 15, 2012
Pros: Record 4 shows at once. Short sevice wait. Wireless setop boxes clean and easy instal.
Cons: Slow and tedious processing and guid scrolling. Regular short term signal loss. Slow Internet.
Summary: This review encompasses almost 3 years of U-Verse service. Wait times for service, when needed, are short. Customer service is friendly and responsive. Recording 4 shows at once is a significant advantage. Cost is competitive, though still ... read more
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Rated a Helpful Review by the Epinions community
Oct 14, 2012
Pros: - Record 4 shows on DVR
- Quick search
- Lower cost than Cox
Cons: - Lengthy install
- A few technical tweaks being worked out
Summary: I've been reading through all the bad reviews on here, and it's a shame that ATT has failed so many people. I've had U-Verse TV and High Speed Internet for about three months now, and I'm completely satisfied. I pay $100 a month for over 300 ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 25, 2012
Pros: Internet service seems OK
Cons: Everything besides internet!
Summary: Over the last dozen years or so, I have had cable TV from Comcast, Optimum, Dish Network, and Charter. While they each may have their little quirks, I'm not picky and they were all fine - no problems.U-Verse is horrendous!!!!! Let me ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 20, 2012
Pros: The prices are lower than having regular AT&T.
Cons: Failure to inform me on important information, especially if I'm locked in a contract.
Summary: Do NOT Uverse!!! Not only is my internet connection SLOWER, but my home phone doesn't want to work half the time. They also neglected to tell me that my billing date would change, & the 250 minute plan I signed up for, to SAVE money? They neglected ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 14, 2012
Pros: The installer was excellent.
Cons: Customer service is powerless.
Engineering department has not done their homework.
Summary: I had gone to the AT&T store for a new cell phone and while I was there they asked me to consider the U-verse product and gave me an attractive quote when compared with my cable hookup with COX. I was going to save $50.- bucks a month from what I ... read more
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Rated a Helpful Review by the Epinions community
Aug 21, 2012
Pros: Great when its working. Great promo deal.
Cons: Tough go for a few months, but worth it now. FEES AND TAXES
Summary: *see update at bottom I was previously a customer of Direct TV for approximately 4 years, and had pretty reliable service with occasional glitching. The downside was that we were paying 125 a month(and rising) for sd service on 3 hdtv's. No DVR, ... read more
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Rated a Helpful Review by the Epinions community
Aug 12, 2012
Pros: Cheap? But not even worth the cheap price they charge you
Cons: Slow Internet, bad customer service, overbilling, contracts that rope you in to bad requirements
Summary: I chose AT&T U-Verse, like many others I'm guessing, because of the low cost compared to other Internet providers in my area. I was told I would get a deal the speed I wanted for $29.99 a month. I was then charged $49.99 a month literally every ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 11, 2012
Pros: NOTHING
Cons: EVERYTHING
Summary: If you are considering getting AT&T U-verse, reconsider. It has been an absolute nightmare. I have called technical support NUMEROUS times and have also had technicians come out 4 times. Each time they attempt to fix the problem by doing something ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 7, 2012
Pros: None come to mind.
Cons: Maintaining reliable conectivity proved too much for this supposed ISP.
Summary: I was talked into switching to Uverse from comcast from a door to door salsemen who offered what I thought was an attractive pricepoint compared to what I was formerly paying with Comcast. What followed over the course of the next 3 weeks? ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 30, 2012
Pros: Easy setup
Cons: Frequent sparadic connectivity
Summary: I had AT & T regular internet service for several years and had no problems at all. Except of course it kept going up in price, when I first got it I was paying $24 a month I ended up a few years later paying $35 just for internet connection ... read more
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