AT&T U-verse

AT&T U-verse

count ratings (188 Epinions reviews)
Share This!
  Ask friends for feedback
  • Corporate Policy Encourages Account Reps to Mislead Customers!

    Jan 23, 2014 by
    Rated a Helpful Review
    Pros: Clear TV signal, reliable internet, good quality phone service.  You can customer service rep quickly.
    Cons: CORPORATE STRUCTURE DOES NOT ENCOURAGE ACCOUNTABILITY OR RESPONSIBILITY.

    Summary: I have been an AT& T customer for 25-30 years, but I've had ongoing problems with AT & T Uverse since since I took their service in 2010.  They have created a variety of issues including: they've discontinued service tiers to move customers ... read more

  • BILLING ERRORS EVERY MONTH!!!

    Jan 2, 2014 by
    Rated a Helpful Review
    Pros: Absent the shady billing practices, the service is decent...
    Cons: Inconsistent and shady billing practices EVERY SINGLE month. Unknowledgeable customer service representatives with ever-changing stories.

    Summary: PLEASE stay far away from this company! At one time, AT&T was the best phone company in the game, and now, they are definitely among the worst! I have had AT&T UVerse for almost 6 months now, and I can honestly say that I have only ... read more

  • I DESPISE AT&T

    Dec 19, 2013 by
    Rated a Helpful Review
    Pros: Pros?  Their kidding right? OK  I have never had an issue with my internet service.
    Cons: Everything I have experienced outside of my internet is a con.

    Summary: I have never had such pitiful customer in my entire 55 years on this earth.  I became disabled earlier in the year and was in desperate need to reduce monthly payments.Since May, I have called AT&T U-verse SEVERAL ... read more

  • Run Don't Walk Away!!

    Dec 7, 2013 by
    Rated a Helpful Review
    Pros: Nothing that I can think of.
    Cons: - Service problem after problem.
    - Cannot provide the internet speed I contracted for.

    Summary: I had been a customer of ATT copper line phone and internet service for some years with no problems until a couple of years ago when they moved me over to the Uverse (fiber optic), service and the nightmare service began. I cannot begin to tell you how ... read more

  • Worst Customer Service Ever

    Nov 21, 2013 by
    Rated a Helpful Review
    Pros: NONE,nothing,NADA
    Cons: Everything you could possibly imagine.

    Summary: AT&T Uverse has to have the absolute worst customer service out of any company in America. I called to discuss cancelling my service last week and the woman said she would be happy to lower my bill to keep me as a customer. The part she left out was ... read more

  • AT&T U-verse..... experience has been sub-par at best.

    Oct 12, 2013 by
    Rated a Helpful Review
    Pros: They speak english
    Cons: Equipment down times
    Hang up on you if they dont want to hear your problem

    Summary: Hello, I have had AT&T U-verse, Turbo Internet, and home phone for a little over a year now and my experience has been sub-par at best.   (I really judge good cust. service on when they make a mistake and ... read more

  • Great!!!

    Sep 30, 2013 by
    Rated a Very Helpful Review
    Pros: Cool apps, lots of dvr space, no interuptions, fast internet, clear
    Cons: It has only been 4 days & at this point i have no cons!

    Summary: I want to start out with stating that before i switched to U-verse i had Comcast for my internet and DishNetwork for my TV. Comcast had fast internet but awful customer service and cheap/crappy products & DishNetwork had great channels but with the ... read more

  • DO NOT TRUST AT&T UVERSE SALESMEN or ANYONE ELSE with AT&T

    Sep 24, 2013 by
    Rated a Helpful Review
    Pros: NONE.
    Cons: EVERYTHING...UTTERLY INCOMPETENT CUSTOMER SERVICE, LIES, FALSE ADVERSTISING, BREACH OF CONTRACT, SLOW INTERNET ETC. ETC. ETC.

    Summary: I received a visit from an AT&T Sales Representative on July 18, 2013. I was told that as a part of a promotional offer I would receive TWO gift cards. One gift card for $100.00 was part of the promotion. The second gift card for $150.00 was for ... read more

  • Never Again!!!

    Jul 23, 2013 by
    Rated a Helpful Review
    Pros: NONE
    Cons: EVERTHING!

    Summary: I ordered a complete Package from them including ported and new phones, internet and TV. I got a great price and scheduled the install. Tech arrives who is VERY NICE and very respectful of my property. he sees what needs to be completed in the house and ... read more

  • Just Plain Aweful Service and Unprofessional - Run !!!!!!

    Jun 5, 2013 by
    Rated a Helpful Review
    Pros: I HAVE NOTHING GOOD TO SAY ABOUT THE SERVICE. 
    Cons: UNPROFESSIONAL SERVICE

    NO EMERGENCY/WEEKEND SERVICE  

    TERRIBLE CUSTOMER SERVICE  

    YOU BECOME THIER EMPLOYEE!!!

    TERRIBLE

    TERRIBLE!!!!!

    Summary: Signed on in January trying to find a cheaper alternative to Comcast.  Guy shows at my door with an AT&T shrt and we sign up.  (TURNS OUT HE IS NOT AN AT&T EMPLOYEE, HE IS A THIRD PARTY SALESMAN!! We have had AT&T cellular ... read more

  • You will NOT get what you pay for

    Mar 8, 2013 by
    Rated a Helpful Review
    Pros: My multiview is cool.
    Cons: Wireless is terrible... TV not for families of more than two.

    Summary: I must write this review to let others know to be extremely cautious before signing up for U-verse. To begin with, the sales people who came to my door misled us about the cost of the service. They said they could save us $100.00 a month for the first ... read more

  • warning: don't go there

    Dec 29, 2012 by
    Rated a Helpful Review
    Pros: a little cheaper than cable
    Cons: terrible customer service

    Summary: We were going to take advantage of AT&T's new customer offer which was cheaper than the cable company we use, plus AT&T was  also offering a $200 promo card. So, I set up a date to have U-verse installed.I ... read more

  • AT&T U-Verse - Is this the future?

    Dec 17, 2012 by Howard_Creech is a Lead on Epinions in Electronics
    Rated a Very Helpful Review
    Pros: Very fast Broadband connection and FREE unlimited long distance
    Cons: Expensive

    Summary: I’ve had AT&T’s DSL broadband internet service for several years.  Mostly, I have been satisfied with my internet service, however recently I’ve noticed an infuriating number of “dropouts” (short service failures) ... read more

  • Majority rules

    Dec 6, 2012 by
    Rated a Helpful Review
    Pros: router came swiftly
    Cons: my overall so far experience

    Summary: i have had u verse for 1 WEEK  i have no idea how the service is going to act i only got the internet so far they have sent me the 100 dollar router and ive been lied to once and mislead 3TIMES!!!! i was mislead from the beggining to now the ... read more

  • Has to be the worst service ever conceived.

    Nov 22, 2012 by
    Rated a Helpful Review
    Pros: Good channel selection. Nice search feature for On Demand. Nice picture.
    Cons: Controls, DVR, Interface, Stability, Price.

    Summary: The controls are terrible and you have to double confirm everything. This means that while deleting your shows that got recorded, which have no original show date or other useful info, one by one because there is no option to delete multiple it will ask ... read more

  • Do not purchase AT&T Uverse services

    Nov 7, 2012 by
    Rated a Helpful Review
    Pros: -Credits can be given due to lack of service
    Cons: Unreliable services for internet and tv

    Summary: I switched over from DirectTV to AT&T Uverse (Tv and internet) over a year ago. On average, I have made one service call to them every month. In the past, I have worked from home 3 out of 5 days a week; however, due to the lack of reliability ... read more

  • AT&T U-Verse

    Oct 15, 2012 by
    Rated a Helpful Review
    Pros: Record 4 shows at once. Short sevice wait. Wireless setop boxes clean and easy instal.
    Cons: Slow and tedious processing and guid scrolling. Regular short term signal loss. Slow Internet.

    Summary: This review encompasses  almost 3 years of U-Verse service.  Wait times for service, when needed, are short. Customer service is friendly and responsive. Recording 4 shows at once is a significant advantage. Cost is competitive, though still ... read more

  • I love my U-Verse!

    Oct 14, 2012 by
    Rated a Very Helpful Review
    Pros: - Record 4 shows on DVR
    - Quick search
    - Lower cost than Cox
    Cons: - Lengthy install
    - A few technical tweaks being worked out

    Summary: I've been reading through all the bad reviews on here, and it's a shame that ATT has failed so many people.  I've had U-Verse TV and High Speed Internet for about three months now, and I'm completely satisfied.  I pay $100 a month for over 300 ... read more

  • Cheap product, does NOT work for large households!

    Sep 25, 2012 by
    Rated a Helpful Review
    Pros: Internet service seems OK
    Cons: Everything besides internet!

    Summary: Over the last dozen years or so, I have had cable TV from Comcast, Optimum, Dish Network, and Charter.  While they each may have their little quirks, I'm not picky and they were all fine - no problems.U-Verse is horrendous!!!!!  Let me ... read more

  • Do not get Uverse!!

    Sep 20, 2012 by
    Rated a Helpful Review
    Pros: The prices are lower than having regular AT&T.
    Cons: Failure to inform me on important information, especially if I'm locked in a contract.

    Summary: Do NOT Uverse!!! Not only is my internet connection SLOWER, but my home phone doesn't want to work half the time. They also neglected to tell me that my billing date would change, & the 250 minute plan I signed up for, to SAVE money? They neglected ... read more

Showing 1-20 of 193 reviews
Page 1 2 3 4 5 6 7 8 9 10


Related Deals You Might Like...

At&t U-verse Standard Black Remote Control W/ Instructions S10-s4

At&t U-verse Standard Black Remote Control W/ Instructions S10-s4

AT T U-verse Standard Black Remote Control With Instruction Book Model: S10-S4 BRAND NEW! - FREE SHIPPING!Free shipping to lower 48 states only. Addit...
eBay
Replacement Compatible with AT&T U-Verse Broadband 12V 7.5Ah Telecom Battery

Replacement Compatible with AT&T U-Verse Broadband 12V 7.5Ah Telecom Battery

AJC Brand Replacement AT&T U-Verse Broadband Telecom Battery Voltage: 12V (12 Volts) Capacity: 7.5Ah (7500mAh) Terminals: F1 Chemistry: Sealed Lead Ac...
Sears Marketplace
At&t U-verse Dvr Recording Cable Tv Motorola Model Vip1200

At&t U-verse Dvr Recording Cable Tv Motorola Model Vip1200

AT T U-Verse DVR Recording Cable TV Motorola Model VIP1200 Brand New in the box. Comes with remote, manual and power supply. Powered by eBay Turbo Lis...
eBay

$26.99

+$12.95 shipping
Cingular At&t U-verse Remote Uverse Remote Control S10-s1 4 Device

Cingular At&t U-verse Remote Uverse Remote Control S10-s1 4 Device

Item Description:YOU ARE BUYING A USED AT T U VERSE REMOTE CONTROL The AT T U-verse TV Standard Remote Control puts you in command of your entertainme...
eBay

$6.30

+$3.79 shipping
Lot Of (2) At&t U-verse Standard Remote Control Black S10-s4

Lot Of (2) At&t U-verse Standard Remote Control Black S10-s4

Lot of (2) New AT T U-verse Standard Remote Control BLACK Black AT T U-verse Remote....Brand New AA Batteries included Remote Control S10-S4 News Plea...
eBay

$20.00

+$5.00 shipping
Lot Of (1) At&t U-verse Standard Remote Control Black S10-s4

Lot Of (1) At&t U-verse Standard Remote Control Black S10-s4

Lot of (1) New AT T U-verse Standard Remote Control BLACK Black AT T U-verse Remote....Brand New AA Batteries included ATTENTION THESE LOT IS FOR 1 RE...
eBay

$15.00

FREE Shipping
2 At&t U-verse Remote Controls Black Standard Ir For Digital Tv Att Receiver

2 At&t U-verse Remote Controls Black Standard Ir For Digital Tv Att Receiver

This eBay listing is for (2) At t U-verse Remotes that are c ompatible with Motorola VIP1200 HD Digital Cable Boxes.
eBay

$11.95

FREE Shipping
2 At&t U-verse Black Remote Controls Standard Ir For Digital Hd Tv Att Receiver

2 At&t U-verse Black Remote Controls Standard Ir For Digital Hd Tv Att Receiver

(2)At t U-Verse Remote Control Compatible Motorola VIP1200 HD Digital Cable Box.WHAT'S INCLUDED:****TWO At t REMOTES ONLY****
eBay

$13.85

+$2.74 shipping
At&t U-verse Motorola Nvg510 Wireless Modem Replacement Ac Adapter Wa-18g12u

At&t U-verse Motorola Nvg510 Wireless Modem Replacement Ac Adapter Wa-18g12u

***This AC Adapter is compatible AT T U-verse Motorola NVG510! Buy with confidence, because this is a genuine AC Adapter used by Seagate and Western D...
eBay

$9.00

+$3.00 shipping
At&t U-verse Motorola Nvg510 Wireless Modem Replacement Ac Adapter S018ku1200150

At&t U-verse Motorola Nvg510 Wireless Modem Replacement Ac Adapter S018ku1200150

***This AC Adapter is compatible AT T U-verse Motorola NVG510! Buy with confidence, because this is a genuine AC Adapter used by Seagate and Western D...
eBay

$6.00

+$3.00 shipping