AT&T U-verse

AT&T U-verse

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  • Express Customer Reviews

  • Hands down the worst costumer service

    Oct 29, 2012 by
    Rated Show
    Pros: Never got the chance to experience any
    Cons: Terrible customer service. Departments miscommunicate with one another.

    Summary: I haven't even had my installation happen yet and I've already decided not to go with At&T U-Verse. I was promised a Nov. 1 install date but was later told (during a different call with them) that it was not available. After an hour of doing the run ... read more

  • Don't use ATT Uverse

    Dec 3, 2012 by
    Rated Show
    Pros: Absolutely none it sucks
    Cons: Everything AT&T universe is horrible

    Summary: AT&T universe is the worst TV provider on this planet they cannot make a DVR that seems to work properly the DVR is continuously and constantly crash multiple times within one day they cannot pick up signals from your remote or the remote day of ... read more

  • Att experience

    Dec 20, 2012 by
    Rated Show
    Pros: If you get a csr on the phone they are polite and helpfull.
    Cons: Service does not match up to what is advertised. Support is verbal only.

    Summary: After having att uverse tv,internet and phone for 1.5 years. Tv is adequate and phone is okay. The internet speed and support for the amount of devices they said it would support is a work of fiction. I had to buy my own router to support over 3 internet ... read more

  • Awesome!!!

    Feb 21, 2013 by
    Rated Show
    Pros: TV is great, much better than cable in my experience
    Internet is quick
    Cons: no problems yet!

    Summary: We had time warner cable for phone internet and tv and it was working well for a while but started to slow down and stop working over the past year. About two months ago we switched to att for internet tv and cable and it is sooooo much better!!! The man ... read more

  • ATT U-Verse is awful

    Apr 2, 2013 by
    Rated Show
    Pros: It works about 20% of the time. Other than that no pros.
    Cons: Awful speed. Not getting what I paid for. Awful service. Overpriced.

    Summary: I've had U-verse internet for about five months. I purcahsed the most expensive plan  ~ $50 a month. I have called ATT four times so far becasue of awful wireless service. I'm paying for 24mb and about 80% of the time I get much less. There's been a ... read more

  • Unethical business practices. DON'T DO IT!

    Jul 16, 2013 by
    Not rated yet
    Pros: NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE
    Cons: EVERYTHING.  WORST COMPANY EVER!  AND NO!  I DO NOT UNDERSTAND YOUR INDIAN ACCENT! 

    Summary: Signed up for U-verse in February.  It is now July and just now getting consistant internet service.  After fighting numerous times for credits on a bogus service and wasting hours waiting for techs to fix the problem (which was never the ... read more

  • VERY VERY PLEASED!!!!

    Jul 18, 2013 by
    Rated Show
    Pros: Very friendly agent
    Very nice tech
    Excellent speed and quality 
    Cons: NONE...

    Summary: I got AT&T U-Verse last week and I am very impressed. The agent I spoke with on the phone was very helpful and was in AMERICA!!! I purchased the Internet and Home Phone package and the internet is lightning fast and the home phone is very clear and ... read more

  • SAVE YOUR MONEY!!!

    Sep 10, 2013 by
    Rated Show
    Pros: HOPEFULLY YOU HEED THE WARNINGS! DO NOT WASTE YOUR MONEY ON THIS CRAP!!!!!!!!
    Cons: Wife has to try and sell this gartbage!
    wireless internet sucks
    Cable freezes
    money pit

    Summary: Save your money and look elsewhere for internet and cable services. I've "put up" with AT&T's b/s for way longer than I can remember simply because my spouse is an employee and receives the employee discount. Enough is enough! Im done with them! I ... read more

  • Glen @ Dayton Location Was Great!!!!

    Nov 14, 2013 by
    Rated Show
    Pros: Good customer service fair pricing quality picture

    Can record from any television w/ DVR
    Cons: Turn around times for service/installs are slow 

    Wish they offered à la carte options.

    Summary: We had a problem with our bill and were charged for nearly $130 worth of stuff that was disclosed to my wife & I as "FREE" by our tech on the day of re-install. (equipment transfer to new house)We called into customer care and after waiting ... read more

  • Terrible customer service

    Nov 25, 2013 by
    Rated Show
    Pros: None
    Cons: RUDE RUDE RUDE

    Summary: Just had a very rude visit from sales reps at my door. They asked when my husband would be home repeatedly when I told them I was not interested. As is i can't make such decisions. I was told "it's my job to come back and explain the new offers to him." ... read more

  • Fed Up Wth ATT U-Verse

    Dec 24, 2013 by
    Rated Show
    Pros: Good response time by phone and by Technicians.
    Cons: They can't seem to fix the connection issues.

    Summary: After several months of continued interrupted service with no solution in sight, we have become totally frustrated with U-Verse. The Continued connection problems and poor problem solving by support and technicians is unexceptable. Like many families we ... read more

  • Generally good

    Jan 14, 2014 by
    Rated Show
    Pros: Picture quality, phone featues, price
    Cons: Internet speeds (promised vs actual)

    Summary: I have Uverse in SC for a year and am generally hapy with it. I like the Gui and the TV quality. I have had no issues with Customer service. I would say if you are a POWER user of the internet, you might want to go with a cable company. I pay for 24MB's ... read more

  • Don't Switch

    Feb 24, 2014 by
    Rated Show
    Pros: Price
    Cons: messed up guide and dvr

    Summary: We were happy with Directv, but ATT rep showed us the savings with Uverse. The presentation was a little confusing but thought we could figure it out. We were wrong.... the guide is annoying and we keep losing our dvr'd shows. I will wait for contract to ... read more

Showing 181-193 of 193 reviews
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