Express Customer Reviews
Oct 29, 2012 by salvain
Pros: Never got the chance to experience any
Cons: Terrible customer service. Departments miscommunicate with one another.
Summary: I haven't even had my installation happen yet and I've already decided not to go with At&T U-Verse. I was promised a Nov. 1 install date but was later told (during a different call with them) that it was not available. After an hour of doing the run ... read more
Dec 3, 2012 by sambaby
Pros: Absolutely none it sucks
Cons: Everything AT&T universe is horrible
Summary: AT&T universe is the worst TV provider on this planet they cannot make a DVR that seems to work properly the DVR is continuously and constantly crash multiple times within one day they cannot pick up signals from your remote or the remote day of ... read more
Dec 20, 2012 by javadad
Pros: If you get a csr on the phone they are polite and helpfull.
Cons: Service does not match up to what is advertised. Support is verbal only.
Summary: After having att uverse tv,internet and phone for 1.5 years. Tv is adequate and phone is okay. The internet speed and support for the amount of devices they said it would support is a work of fiction. I had to buy my own router to support over 3 internet ... read more
Feb 21, 2013 by nmakhija
Pros: TV is great, much better than cable in my experience
Internet is quick
Cons: no problems yet!
Summary: We had time warner cable for phone internet and tv and it was working well for a while but started to slow down and stop working over the past year. About two months ago we switched to att for internet tv and cable and it is sooooo much better!!! The man ... read more
Apr 2, 2013 by enthax
Pros: It works about 20% of the time. Other than that no pros.
Cons: Awful speed. Not getting what I paid for. Awful service. Overpriced.
Summary: I've had U-verse internet for about five months. I purcahsed the most expensive plan ~ $50 a month. I have called ATT four times so far becasue of awful wireless service. I'm paying for 24mb and about 80% of the time I get much less. There's been a ... read more
Jul 16, 2013 by madmommatn
Not rated yet
Pros: NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE, NONE
Cons: EVERYTHING. WORST COMPANY EVER! AND NO! I DO NOT UNDERSTAND YOUR INDIAN ACCENT!
Summary: Signed up for U-verse in February. It is now July and just now getting consistant internet service. After fighting numerous times for credits on a bogus service and wasting hours waiting for techs to fix the problem (which was never the ... read more
Jul 18, 2013 by tpollard31
Pros: Very friendly agent
Very nice tech
Excellent speed and quality
Summary: I got AT&T U-Verse last week and I am very impressed. The agent I spoke with on the phone was very helpful and was in AMERICA!!! I purchased the Internet and Home Phone package and the internet is lightning fast and the home phone is very clear and ... read more
Sep 10, 2013 by ccwader
Pros: HOPEFULLY YOU HEED THE WARNINGS! DO NOT WASTE YOUR MONEY ON THIS CRAP!!!!!!!!
Cons: Wife has to try and sell this gartbage!
wireless internet sucks
Summary: Save your money and look elsewhere for internet and cable services. I've "put up" with AT&T's b/s for way longer than I can remember simply because my spouse is an employee and receives the employee discount. Enough is enough! Im done with them! I ... read more
Nov 14, 2013 by sluster20
Pros: Good customer service fair pricing quality picture
Can record from any television w/ DVR
Cons: Turn around times for service/installs are slow
Wish they offered à la carte options.
Summary: We had a problem with our bill and were charged for nearly $130 worth of stuff that was disclosed to my wife & I as "FREE" by our tech on the day of re-install. (equipment transfer to new house)We called into customer care and after waiting ... read more
Nov 25, 2013 by missyoh8
Cons: RUDE RUDE RUDE
Summary: Just had a very rude visit from sales reps at my door. They asked when my husband would be home repeatedly when I told them I was not interested. As is i can't make such decisions. I was told "it's my job to come back and explain the new offers to him." ... read more
Dec 24, 2013 by bugman58
Pros: Good response time by phone and by Technicians.
Cons: They can't seem to fix the connection issues.
Summary: After several months of continued interrupted service with no solution in sight, we have become totally frustrated with U-Verse. The Continued connection problems and poor problem solving by support and technicians is unexceptable. Like many families we ... read more
Jan 14, 2014 by sirwally606
Pros: Picture quality, phone featues, price
Cons: Internet speeds (promised vs actual)
Summary: I have Uverse in SC for a year and am generally hapy with it. I like the Gui and the TV quality. I have had no issues with Customer service. I would say if you are a POWER user of the internet, you might want to go with a cable company. I pay for 24MB's ... read more
Feb 24, 2014 by truegem
Cons: messed up guide and dvr
Summary: We were happy with Directv, but ATT rep showed us the savings with Uverse. The presentation was a little confusing but thought we could figure it out. We were wrong.... the guide is annoying and we keep losing our dvr'd shows. I will wait for contract to ... read more
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