AT&T U-verse

AT&T U-verse

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  • Corporate Policy Encourages Account Reps to Mislead Customers!

    Jan 23, 2014 by
    Rated a Helpful Review
    Pros: Clear TV signal, reliable internet, good quality phone service.  You can customer service rep quickly.

    Summary: I have been an AT& T customer for 25-30 years, but I've had ongoing problems with AT & T Uverse since since I took their service in 2010.  They have created a variety of issues including: they've discontinued service tiers to move customers ... read more


    Jan 2, 2014 by
    Rated a Helpful Review
    Pros: Absent the shady billing practices, the service is decent...
    Cons: Inconsistent and shady billing practices EVERY SINGLE month. Unknowledgeable customer service representatives with ever-changing stories.

    Summary: PLEASE stay far away from this company! At one time, AT&T was the best phone company in the game, and now, they are definitely among the worst! I have had AT&T UVerse for almost 6 months now, and I can honestly say that I have only ... read more


    Dec 19, 2013 by
    Rated a Helpful Review
    Pros: Pros?  Their kidding right? OK  I have never had an issue with my internet service.
    Cons: Everything I have experienced outside of my internet is a con.

    Summary: I have never had such pitiful customer in my entire 55 years on this earth.  I became disabled earlier in the year and was in desperate need to reduce monthly payments.Since May, I have called AT&T U-verse SEVERAL ... read more

  • Run Don't Walk Away!!

    Dec 7, 2013 by
    Rated a Helpful Review
    Pros: Nothing that I can think of.
    Cons: - Service problem after problem.
    - Cannot provide the internet speed I contracted for.

    Summary: I had been a customer of ATT copper line phone and internet service for some years with no problems until a couple of years ago when they moved me over to the Uverse (fiber optic), service and the nightmare service began. I cannot begin to tell you how ... read more

  • Worst Customer Service Ever

    Nov 21, 2013 by
    Rated a Helpful Review
    Pros: NONE,nothing,NADA
    Cons: Everything you could possibly imagine.

    Summary: AT&T Uverse has to have the absolute worst customer service out of any company in America. I called to discuss cancelling my service last week and the woman said she would be happy to lower my bill to keep me as a customer. The part she left out was ... read more

  • AT&T U-verse..... experience has been sub-par at best.

    Oct 12, 2013 by
    Rated a Helpful Review
    Pros: They speak english
    Cons: Equipment down times
    Hang up on you if they dont want to hear your problem

    Summary: Hello, I have had AT&T U-verse, Turbo Internet, and home phone for a little over a year now and my experience has been sub-par at best.   (I really judge good cust. service on when they make a mistake and ... read more

  • Great!!!

    Sep 30, 2013 by
    Rated a Very Helpful Review
    Pros: Cool apps, lots of dvr space, no interuptions, fast internet, clear
    Cons: It has only been 4 days & at this point i have no cons!

    Summary: I want to start out with stating that before i switched to U-verse i had Comcast for my internet and DishNetwork for my TV. Comcast had fast internet but awful customer service and cheap/crappy products & DishNetwork had great channels but with the ... read more


    Sep 24, 2013 by
    Rated a Helpful Review
    Pros: NONE.

    Summary: I received a visit from an AT&T Sales Representative on July 18, 2013. I was told that as a part of a promotional offer I would receive TWO gift cards. One gift card for $100.00 was part of the promotion. The second gift card for $150.00 was for ... read more

  • Never Again!!!

    Jul 23, 2013 by
    Rated a Helpful Review
    Pros: NONE
    Cons: EVERTHING!

    Summary: I ordered a complete Package from them including ported and new phones, internet and TV. I got a great price and scheduled the install. Tech arrives who is VERY NICE and very respectful of my property. he sees what needs to be completed in the house and ... read more

  • Just Plain Aweful Service and Unprofessional - Run !!!!!!

    Jun 5, 2013 by
    Rated a Helpful Review






    Summary: Signed on in January trying to find a cheaper alternative to Comcast.  Guy shows at my door with an AT&T shrt and we sign up.  (TURNS OUT HE IS NOT AN AT&T EMPLOYEE, HE IS A THIRD PARTY SALESMAN!! We have had AT&T cellular ... read more

  • You will NOT get what you pay for

    Mar 8, 2013 by
    Rated a Helpful Review
    Pros: My multiview is cool.
    Cons: Wireless is terrible... TV not for families of more than two.

    Summary: I must write this review to let others know to be extremely cautious before signing up for U-verse. To begin with, the sales people who came to my door misled us about the cost of the service. They said they could save us $100.00 a month for the first ... read more

  • warning: don't go there

    Dec 29, 2012 by
    Rated a Helpful Review
    Pros: a little cheaper than cable
    Cons: terrible customer service

    Summary: We were going to take advantage of AT&T's new customer offer which was cheaper than the cable company we use, plus AT&T was  also offering a $200 promo card. So, I set up a date to have U-verse installed.I ... read more

  • AT&T U-Verse - Is this the future?

    Dec 17, 2012 by Howard_Creech is a Lead on Epinions in Electronics
    Rated a Very Helpful Review
    Pros: Very fast Broadband connection and FREE unlimited long distance
    Cons: Expensive

    Summary: I’ve had AT&T’s DSL broadband internet service for several years.  Mostly, I have been satisfied with my internet service, however recently I’ve noticed an infuriating number of “dropouts” (short service failures) ... read more

  • Majority rules

    Dec 6, 2012 by
    Rated a Helpful Review
    Pros: router came swiftly
    Cons: my overall so far experience

    Summary: i have had u verse for 1 WEEK  i have no idea how the service is going to act i only got the internet so far they have sent me the 100 dollar router and ive been lied to once and mislead 3TIMES!!!! i was mislead from the beggining to now the ... read more

  • Has to be the worst service ever conceived.

    Nov 22, 2012 by
    Rated a Helpful Review
    Pros: Good channel selection. Nice search feature for On Demand. Nice picture.
    Cons: Controls, DVR, Interface, Stability, Price.

    Summary: The controls are terrible and you have to double confirm everything. This means that while deleting your shows that got recorded, which have no original show date or other useful info, one by one because there is no option to delete multiple it will ask ... read more

  • Do not purchase AT&T Uverse services

    Nov 7, 2012 by
    Rated a Helpful Review
    Pros: -Credits can be given due to lack of service
    Cons: Unreliable services for internet and tv

    Summary: I switched over from DirectTV to AT&T Uverse (Tv and internet) over a year ago. On average, I have made one service call to them every month. In the past, I have worked from home 3 out of 5 days a week; however, due to the lack of reliability ... read more

  • AT&T U-Verse

    Oct 15, 2012 by
    Rated a Helpful Review
    Pros: Record 4 shows at once. Short sevice wait. Wireless setop boxes clean and easy instal.
    Cons: Slow and tedious processing and guid scrolling. Regular short term signal loss. Slow Internet.

    Summary: This review encompasses  almost 3 years of U-Verse service.  Wait times for service, when needed, are short. Customer service is friendly and responsive. Recording 4 shows at once is a significant advantage. Cost is competitive, though still ... read more

  • I love my U-Verse!

    Oct 14, 2012 by
    Rated a Very Helpful Review
    Pros: - Record 4 shows on DVR
    - Quick search
    - Lower cost than Cox
    Cons: - Lengthy install
    - A few technical tweaks being worked out

    Summary: I've been reading through all the bad reviews on here, and it's a shame that ATT has failed so many people.  I've had U-Verse TV and High Speed Internet for about three months now, and I'm completely satisfied.  I pay $100 a month for over 300 ... read more

  • Cheap product, does NOT work for large households!

    Sep 25, 2012 by
    Rated a Helpful Review
    Pros: Internet service seems OK
    Cons: Everything besides internet!

    Summary: Over the last dozen years or so, I have had cable TV from Comcast, Optimum, Dish Network, and Charter.  While they each may have their little quirks, I'm not picky and they were all fine - no problems.U-Verse is horrendous!!!!!  Let me ... read more

  • Do not get Uverse!!

    Sep 20, 2012 by
    Rated a Helpful Review
    Pros: The prices are lower than having regular AT&T.
    Cons: Failure to inform me on important information, especially if I'm locked in a contract.

    Summary: Do NOT Uverse!!! Not only is my internet connection SLOWER, but my home phone doesn't want to work half the time. They also neglected to tell me that my billing date would change, & the 250 minute plan I signed up for, to SAVE money? They neglected ... read more

  • Can only rate customer service as horrible.

    Sep 14, 2012 by
    Rated a Helpful Review
    Pros: The installer was excellent.
    Cons: Customer service is powerless.
    Engineering department has not done their homework.

    Summary: I had gone to the AT&T store for a new cell phone and while I was there they asked me to consider the U-verse product and gave me an attractive quote when compared with my cable hookup with COX. I was going to save $50.- bucks a month from what I ... read more

  • Uverse U450 Installed July 2012- UPDATE 11/27/13

    Aug 21, 2012 by
    Rated a Very Helpful Review
    Pros: Great promo deal.
    Cons: Tough go for a few months, but worth it now. FEES AND TAXES

    Summary: *see update at bottom I was previously a customer of Direct TV for approximately 4 years, and had pretty reliable service with occasional glitching. The downside was that we were paying 125 a month(and rising) for sd service on 3 hdtv's. No DVR, ... read more

  • You Don't Even Get What You Pay For

    Aug 12, 2012 by
    Rated a Very Helpful Review
    Pros: Cheap? But not even worth the cheap price they charge you
    Cons: Slow Internet, bad customer service, overbilling, contracts that rope you in to bad requirements

    Summary: I chose AT&T U-Verse, like many others I'm guessing, because of the low cost compared to other Internet providers in my area. I was told I would get a deal the speed I wanted for $29.99 a month. I was then charged $49.99 a month literally every ... read more

  • AT&T U-verse--Absolutely Terrible

    Aug 11, 2012 by
    Rated a Helpful Review
    Pros: NOTHING

    Summary: If you are considering getting AT&T U-verse, reconsider. It has been an absolute nightmare. I have called technical support NUMEROUS times and have also had technicians come out 4 times. Each time they attempt to fix the problem by doing something ... read more

  • For the love of God, don't do business with these people!

    Aug 7, 2012 by
    Rated a Helpful Review
    Pros: None come to mind.
    Cons: Maintaining reliable conectivity proved too much for this supposed ISP.

    Summary: I was talked into switching to Uverse from comcast from a door to door salsemen who offered what I thought was an attractive pricepoint compared to what I was formerly paying with Comcast. What followed over the course of the next 3 weeks? ... read more

  • I hate U-Verse

    Jul 30, 2012 by
    Rated a Helpful Review
    Pros: Easy setup 
    Cons: Frequent sparadic connectivity 

    Summary: I had AT & T regular internet service for several years and had no problems at all.  Except of course it kept going up in price, when I first got it I was paying $24 a month I ended up a few years later paying $35 just for internet connection ... read more

  • Just plain HORRIBLE!!

    Jul 25, 2012 by
    Rated a Very Helpful Review
    Pros: definitely faster than the Basic DSL
    Cons: bad tech guy, connectivity issue, no wifi, cutting on and off

    Summary: Be prepare for my life story with u-verse.Just change my basic dsl (1mbp less) to u-verse (12mbps) like 13 days ago.  I was really excited about the change, I can finally watch movie without buffering!!  The box came, it was huge, ... read more

  • U-Verse is best of breed --by far

    Jul 25, 2012 by
    Rated a Very Helpful Review
    Pros: Everything.
    Cons: Nothing.

    Summary: I've been around cable and internet a very long time.   I was a DirecTV customer for at least 6 years.   DirecTV had the best service, most intuitive software in it's receivers, the best selection of programming and the best ... read more

  • U-Verse - An American Horror Story

    Jul 19, 2012 by
    Rated a Very Helpful Review
    Pros: absolutely none
    Cons: inept service
    sales staff lies

    Summary: My troubles all started two weeks ago, on July 6th. That was the date of my ill-fated appointment with AT&T to initiate the long-awaited switchover to U-verse Service. Little was I to know that that was to become the Day the Internet Died. ... read more

  • Pathetic Customer Support

    Jul 18, 2012 by
    Rated a Helpful Review
    Pros: None, unless you enjoy long phone wait time, incompetent customer service, and incompetent technicians
    Cons: Long phone wait time; incompetent customer service; incompetent technicians; Did I mention incompetent customer service?

    Summary: I have been using DSL for years, but since it is too slow for streaming anything over Roku, I thought I would get a faster internet service. I researched U-Verse and Comcast and decided to go with U-Verse. When they came to install the service (on a ... read more

  • U-Verse is the worst ever!

    Jul 7, 2012 by
    Rated a Helpful Review
    Pros: On-site service people are sympathetic.
    Cons: Doesn't work, LONG LONG hold time on phone (did I say "doesn't work?).

    Summary: We have "had" U-Verse for 3 months.  During that time, we have had TV/Internet/Phone for about 10 days.  It has never really worked.  I call them, wait FOREVER, get transferred a hundred times, talk to a hundred different people, and ... read more

  • Painful Service

    Jul 5, 2012 by
    Rated a Very Helpful Review
    Pros: - Inexpensive second phone line connection.
    - Feature rich TV programming and recording
    Cons: - Poorly trained service technicians
    - Off-shore customer service
    - Poor Internet connectivity

    Summary: AT&T U-Verse is a great service (when it works), but the service technicians are not well trained.  The original installer took 10.5 hours to install dual lines for 4 phones and set up 3 TV’s . . . and he did not get it right.  In ... read more

  • AT&T's Service isn't consistent...

    Jul 3, 2012 by
    Rated a Helpful Review
    Pros: In-home installation people are very professional and nice...
    Cons: Everything else about them... Inconsistent service speed and customer service...

    Summary: I switched to AT&T U-Verse from Time Warner... TW's service kept going up in price and the quality kept getting slower and worse...  But now AT&T's service is doing the same thing.  All I have is interent, it started at $35/mo, ... read more

  • This Really Happened

    Jul 2, 2012 by
    Rated a Helpful Review
    Pros: Can't think of any.  
    Cons: As above.

    Summary: Last October I called AT&T to order U-Verse as a friend commented highly on it and we were ready to drop DISH and wanted to go with a bundled deal.  So, I called customer service to order it-it's interesting when you are ordering a service or ... read more

  • First Complaint of Many

    Jun 24, 2012 by
    Rated a Helpful Review
    Pros: It isn't Comcast.
    Cons: The wireless TV and On Demand keep freezing and/or turning off.

    Summary: I got ATT UVerse about 6 months ago and since then have had constant issues.  The wireless TV reciever shuts itself off and restarts just about every time I turn it on.  Also, On-Demand show will freese and then the system says no recordings ... read more

  • what a difficult company!!

    Jun 12, 2012 by
    Rated a Very Helpful Review
    Pros: good internet (fast) and good cable
    Cons: horrible company, too many issues.

    Summary: From my very frist experience to the very end I've had such a hassle with this company! I've moved twice in a short span. My first move I got At&T Uverse because I heard it was pretty affordable and they have DVR unlike Time Warner Cable. To start it ... read more

  • Worst service and customer support EVER

    May 31, 2012 by
    Rated a Helpful Review
    Pros: Not much, except for speed.
    Cons: Worse service EVER! How do these people keep customers?

    Summary: We are now on our 3rd modem with Uverse. The first two never worked and they tried to charge me $100 for each one, even though I sent the broken ones back. My first bill was over $400 due to the added charges for the broken modems they installed. I ... read more

  • Horrible Internet & Customer Service

    May 27, 2012 by
    Rated a Helpful Review
    Pros: Nothing good to say about AT&T's U-Verse 12 Mbsp modem or their customer service.
    Cons: Slow modem, blocks many sites, intermittent internet service, terrible customer service and technicians.

    Summary: Terrible customer service and even worst product.  The U-Verse internet service is intermittent and incredibly slow.  We have a brand new U-Verse modem (May 2012) that is supposed to be a 12 Mbps download modem.  I tested it at ... read more

  • AT&T is not worth the hassle

    May 22, 2012 by
    Rated a Helpful Review
    Pros: Um, not terribly expensive
    Cons: Every.Thing.Under.The.Sun.

    Summary: So I have a lot to say about AT&T but I'll try to keep it short. First, due to issues at the "central office" I waited about a month for service after first ordering. I went through I can't even tell you how many technicians, how many phone calls, ... read more

  • Worst service ever

    May 22, 2012 by
    Rated a Helpful Review
    Pros: None
    Cons: -horrible customer service
    -"high speed internet" not really so high speed

    Summary: Horrible customer service, i have only had this service for 3 months and they have managed to complicate our bills every month. First off there customer service reps have a ba attitude and dont want to work with you, well at least the ones i talked to. ... read more

  • Bamboozled !!!! A U-verse Must Read...

    May 20, 2012 by
    Not yet rated.
    Pros: Great picture...
    Cons: horrible customer service and issue resolution

    Summary: Please read entire passage...  You must know this if considering Uverse, or if you have Uverse already, you probably understand.I must tell you, I hate responding to surveys, and writing reviews.  However, AT&T U-verse has got to be ... read more

  • They Broke My TV!!!

    May 17, 2012 by
    Not yet rated.
    Pros: Phone Quality, TV video quality
    Cons: Customer Service
    Cheap cable boxes

    Summary: Ever since having U-verse (about 2 years) they have had to come out on 4 seperate occasions to either replace their cheap moterola boxes, or fix a wiring issue that their incompetent installation techs caused. This most recent problem took the cake. ... read more

  • Worst Customer Service Experience Ever!

    May 8, 2012 by
    Not yet rated.
    Pros: Nothing
    Cons: Truck rolling fees to fix there bad equipement and service

    Summary: I had Uverse installed about a year ago.  Since that time we’ve had nothing but trouble.  Every time I called they said it would cost me a truck fee to have someone come out and fix the problem.  Finally after this service half ... read more

  • AT&T just Charged me $160 to become a new Customer...

    May 1, 2012 by
    Not yet rated.
    Pros: product
    Cons: Billing and customer service are the worst ever...

    Summary: Just got off the phone with AT&T Customer Service regarding my first bill.  It was the absolute worst experience I have ever had.... They just charged me $160 for the privilege of paying them $180 a month for the next 12 months.... I signed up ... read more

  • All About Sales - and these guys/gals are "pros"

    Apr 30, 2012 by
    Rated a Helpful Review
    Pros: nothing
    Cons: fraudulent sales posed as customer service 

    Summary: I, like others I am sure, was drawn to AT&T UVerse by the promise of internet and cable service for $54...of course, by the end of the sales pitch and my minimum requirements, we were up to $85, but I was promised internet service that allowed for ... read more

  • U-Verse SUCKS

    Apr 30, 2012 by
    Rated a Helpful Review
    Pros: Nothing
    Cons: Everything

    Summary: We had service installed on Mar 15th 2012 I told the tech that i would like if he ran wires from the outside box to the receiver but he that would not work and he had to wo a wall fish, so i let him. so he begain to drill a hole in the wall only to ... read more


    Apr 28, 2012 by
    Rated a Helpful Review
    Pros: Content and reliablity.  
    Cons: Untrustworthy billing policies and very poor customer service.  

    Summary: I had the Uverse U300 package with DVR and HD setup as well as internet.  The service content was great, although I rarely used 90% of the channels.  The internet was fast, although using it never quite lived up to AT&T's ... read more

  • Are You There U-Verse? - No Customer Service Here!

    Apr 28, 2012 by
    Rated a Helpful Review
    Pros: None
    Cons: All

    Summary: This is the first time I've been inclined to review a company online. I feel so strongly about my experience that I want to prevent others from having the same one . AT & T U-Verse (or their contracted salespersons) visited my ... read more

  • Customer no-service!

    Apr 12, 2012 by
    Rated a Helpful Review
    Pros: Decent channel lineup
    Cons: Wretched customer service department and I guess sales as well.

    Summary: Buyer beware!  The channel lineup is great...but you will be lucky to see it.  3 orders for service lost!  I've got email confirmation of all three orders AND received equipment via ups from AT&T,  but they cant see any orders, so ... read more


    Apr 10, 2012 by
    Rated a Helpful Review
    Pros: NONE
    Cons: Fraudulent Billing,  absolutely completely and utterly  inadequate customer service. Not as advertised. Rip-off

    Summary: Horrible experience, initial hookup took forever, after installing I had no fewer than 20 additional phone calls to set up an installation after it was already installed. Bill was higher than rep promised. Set up autopay and HAD IT IN WRITING that my ... read more

  • Total Disater!!

    Apr 10, 2012 by
    Rated a Helpful Review
    Pros: The service sounds great but it is all smoke and mirrors.
    Cons: False claims, misleading, unprofessional and incompetant only begins to tell the story.

    Summary: AT&T salesman came to my home and said we had high speed fiber service in my neighborhood and offered to match my Charter pricing. I agreed and then they called and said there was no service. Then they called and said they were mistaken and the ... read more

  • Not worth the risk

    Apr 10, 2012 by
    Rated a Helpful Review
    Pros: Very high marks to the sales and customer retention personnel.
    Cons: AT&T corp.

    Summary: Have been with Cox since 1998 and have experienced intermittent problems with OnDemand.  Considered moving to AT&T uVerse for TV, HSI, and phone.  Spoke with sales and set-up for the installation and phone number port.  My wife ... read more

  • Deceptive, Incompetent, Bad Bad Bad.

    Apr 9, 2012 by
    Rated a Helpful Review
    Pros: None
    Cons: Fradulent Bills
    Powerless Customer Service
    Spotty Service
    Deceptive Marketing

    Summary: I signed up for internet service. The salesman said it would cost $25 per month. I was then billed $50. I spoke with a serviceperson for an hour and was credited the $25. The next month, the same thing happened. I was on the phone for another hour. This ... read more

  • Mediocre product with worlds worst customer service.

    Apr 8, 2012 by
    Rated a Very Helpful Review
    Pros: Cheap movie channel bundles
    Wireless TV boxes to free up room design 
    Cons: internet
    customer service
    tech support
    hours of operation    

    Summary: As far as the product that ATT Uverse provides to the consumer I would have to say that it is great, once you get it working. When they first installed my ATT Uverse the first month my box would reset itself automatically around 5-6 times per day. After ... read more

  • Buyer Beware

    Apr 6, 2012 by
    Rated a Very Helpful Review
    Pros: I'm having a very hard time thinking of a single Pro.
    Cons: rude/lying reps
    long waits
    high prices
    unethical business practices

    Summary: I have never written a negative review about any company before but felt compelled to after my recent U-verse experience. I purchased U-200 for 1 TV with moderate speed internet for my small apartment. The sales rep offered me service ... read more

  • UVerse: How to lose a 10 year old customer

    Apr 1, 2012 by
    Rated a Very Helpful Review
    Pros: Could not find one because they were never able to install it!
    Cons: Stay away. Cable is 8 times faster.

    Summary: For over 10 years we have had two analog lines: Line 1: 216-464-xxxx Line 2: 216-464-xxxx We also had DSL through our Line 2. Some months ago I requested UVerse for Line 1. After the technician came, it was clear that I ... read more

  • Avoid AT&T at all cost

    Mar 29, 2012 by
    Rated a Helpful Review
    Pros: don't exist,  the biggest pro about them is they are no longer monopoly
    Cons: slow speed, ineffectual customer service, expensive useless techs, connection lost multiple times, terrible wait times

    Summary: so they came out with some new bs called uverse and forced me to switch to it.  uverse replaced my dsl and was so much worse...slower, intermittant, etc.  It took a while on the phone to get somebody who claimed to be able to help. they send ... read more

  • Sales Rep Lie

    Mar 22, 2012 by
    Rated a Very Helpful Review
    Pros: not a whole lot of Pro's at this time.
    Cons: slow internet
    shady sales men
    average pricing.

    Summary: I had AT&T Uverse, Phone and Internet for a long time and decided to cancel because we wer'nt really watching T.V (except fox news and Bravo) and we were paying about $140/month. 30 Days after we canceled a man knocked on my door (i was now ... read more

  • Att Uverse is absolutely horrible!

    Mar 3, 2012 by
    Rated a Helpful Review
    Pros: High Internet speed
    Cons: Poor service quality, non-functional DVR, horrible customer service, and high prices.

    Summary: I switched to ATT U-Verse when a sales rep called my home promising lower prices than Dish Network and superior cable. According to the woman on the phone, I would get all the channels I loved (we went through every channel one by one to be sure, ... read more

  • Uverse is a wonderful service!!(Lengthy but detailed review)

    Mar 1, 2012 by
    Rated a Very Helpful Review
    Pros: Mobile integration
    Picture quality
    Tons of channels
    Top of the line DVR
    Cons: 4 streams with TV
    TV runs on bandwidth and can effect internet speed.

    Summary: 1.  Introduction -  I am going to break this review into sections so I can comment on every facet of my uverse experience.  Prior to ordering U-Verse I read alot of reviews and most were mixed.  I have a little bit of knowledge ... read more

  • So frustrated at how a big company lied to customers!

    Feb 27, 2012 by
    Rated a Helpful Review
    Pros: Many HD channels, DVR up to 4 channels at the same time.
    Cons: Worst customer services, bills keep changing...

    Summary: I don't usually go posting complaints in public like this but I can't stand this anymore. When I first moved in to my house, I had so many options for cable and internet but I chose U-verse because I wanted to try something new. After learning that I had ... read more

  • Hard to get service properly started

    Feb 27, 2012 by
    Rated a Helpful Review
    Pros: Reliable service -- once it works.
    Cons: Prepare to spend hours and hours working out problems with unresponsive technical support.

    Summary: I ordered AT&T Uverse internet with two Uverse phone lines.  The internet service got connected fast enough, but installing the phone lines and porting phone numbers from my old carrier took four attempts and two full months.  Promotions ... read more


    Feb 15, 2012 by
    Rated a Helpful Review
    Pros: Good tv reception
    Cons: Slow internet, HORRIBLE CUSTOMER SERVICE!!!

    Summary: I have been a uverse subscriber for 4 years now and I have had ENOUGH! The service itself has been reasonably good, but the aggravation that goes along with the service has driven me to look for another provider.On several occasions I have been given ... read more

  • If you like rebooting dvr EVERYDAY then att uverse is it

    Feb 11, 2012 by
    Rated a Helpful Review
    Pros: Phone & internet OK for the most part.
    Cons: DVR goes out everyday and ATT tech support thinks rebooting is acceptable.

    Summary: Ok I like the phone service but just use the very basic voice serice only.  The internet con nection is OK but not 100% sure of the wireless connection.  When it comes to the TV service they need to go back to the drawing board. The first DVR ... read more

  • Service was very time consuming.

    Jan 22, 2012 by
    Rated a Helpful Review
    Pros: This is the best way for us to get the japanese network here in Austin.
    Cons: Expensive, and customer support designed to filter out all but the most desperate customers.

    Summary: AT&T service is fine when it works, very time consuming if something breaks.A 25 minute support chat session that turns out it is being handled in India, and they finally admit they have no visibility to our account status, and no way to ... read more

  • Save yourself the HEADACHE....

    Jan 20, 2012 by
    Rated a Helpful Review
    Pros: The Cable box fits in our TV stand (Cox didn't)
    It is 24 hour assistance
    Cons: Billing problems, long wait times for customer service, charged for things we didn't order...

    Summary: If you are considering a move to ATT Uverse, save yourself the headache and don’t.  We've been with ATT Uverse since March of last year and had nothing but problems.  We will be returning to Cox Communications ASAP!!!  (I would move ... read more

  • Happy With U-verse

    Jan 19, 2012 by
    Rated a Helpful Review
    Pros: Good service.  Installed within a week of my order.  All of my services work well.
    Cons: First time installation does take about 4 hours.

    Summary: I've read most of the reviews written in the past year and I'm a little surprised by some of them since my experience was totally different.I called AT&T on a Friday afternoon about switching my TV service to them.  I already had AT&T ... read more

  • ignorant service

    Dec 24, 2011 by
    Rated a Helpful Review
    Pros: all channels on all tvs, dvr on all tvs
    Cons: poor hd quality, poor customer service, poor technician know how

    Summary: having problems with u-verse tv, wife called was told to reset boxes, which she did, a week later same thing called tech service was told 9 error codes were stored and needed a tech to come out which was scheduled the next day from 5-9, the next day at ... read more


    Dec 20, 2011 by
    Rated a Helpful Review
    Pros: N/A
    Cons: Everything else

    Summary: If You are reading this to figure out whether or not to get ATT TV, DON’T DO IT!!! Here is why:1) Signed up for HBO and CIN, and it didn’t show up. Had to call and spend a good hour on the phone while they re-rout my call to the ... read more

  • Great features but lacking where it REALLY counts

    Nov 22, 2011 by
    Rated a Helpful Review
    Pros: Able to access you DVR from anywhere and watching TV from your phone or laptop.
    Cons: Picture quality, sound quality.

    Summary: WE chose U-Verse because of the features like whole house DVR, being able to record 4 things at once instead of 2, PIP while browsing and the multi-view.  Also, being an internet based service the taxes on our bill are much lower than cable. ... read more

  • Uverse malware?

    Nov 11, 2011 by
    Rated a Helpful Review
    Pros: it is easy to spell UVERSE
    Cons: over priced, try to sell you stuff that should be included in the price

    Summary: I have everything with at&t. phone, internet, tv. I am always having problems with all of them and it always gives me a huge headache because I know that I have to call and deal with their automated computer and HOPEFULLY get a tech support person that ... read more

  • Uverse - Glimpse of brilliance, yet, doesn't work.

    Oct 23, 2011 by
    Rated a Helpful Review
    Pros: Price. DVR Feature is great.
    Cons: TV Video and Audio Freezes, Pixelates, and TV Signal is lost every 20-30 seconds.

    Summary: Originally attempted to order in Mid-July; the order process was hampered by their inability to port existing phone & aDsl number to their system.  I had to cancel existing aDsl, use Wifi tethering on my cell until ATT aDSL was ordered and ... read more

  • For Lousy Customer Service, Choose U-Verse

    Oct 11, 2011 by
    Rated a Helpful Review
    Pros: I can think of no reason for someone to select U-Verse over DirecTV.
    Cons: Too expensive
    Poor reception
    Poorly designed remote control
    Lousy customer service
    Dishonest representatives

    Summary: After constant problems with frozen images on video and echo on the phone line (numerous service visits made to no avail) we called and cancelled U-Verse within the 30 day trial period.  However, it took about another 30 days for AT&T to restore ... read more

  • Long review, worth reading. Uverse sent my blood pressure through the roof.

    Sep 13, 2011 by
    Rated a Helpful Review
    Pros: The fancy LED lights on the front of the receiver.
    Cons: Absolutely every part of my experince.

    Summary: This is my experience, I know a lot of people who feel the same way. But I have also noticed many who love U-Verse, but after the 2 months of unbelievable frustration I dealt with, I had to put my opinion out there.My wife and I just finished ... read more

  • No service 3 hours per day, cannot return to DSL

    Sep 12, 2011 by
    Rated a Helpful Review
    Pros: If it worked I am sure it would be great.
    Cons: Poor technical knowledge by AT&T technicians. Departmentalized customer service which prevents them from helping customers.

    Summary: Unfortunately, U-verse was a complete nightmare for us.  We changed for the potential of having more channels, higher speeds and paying less per month that AT&T landline, DSL internet and Directv. Unfortunately, after 5 visits from technicians, ... read more

  • if its too good to be true.

    Sep 12, 2011 by
    Rated a Helpful Review
    Pros: service is good, c/s is great for the first 30 days
    Cons: sales guys lied and billing issues

    Summary: After reading all the horror stories about att i was reluctant to get it and i thought how bad can it be? with 30 days to cancel! two days after install (yes 2 days) i got a bill for $179! It was to be $132 called customer service they ... read more

  • Worst experience with a company ever!

    Sep 9, 2011 by
    Rated a Helpful Review
    Pros: So displeased I really can't think of any at the moment. 
    Cons: Terrible customer service, overpriced equipment, theycan onlystart your servece two days out of the month.

    Summary: Worst company ever! A few years back we signed up for AT&T internet and had an absolutely terrible experience. In the building we where in we changed apartments. Months later we found out that instead of switching units on our account they started a ... read more

  • AT&T takes my money but does not deliver

    Sep 3, 2011 by
    Rated a Helpful Review
    Pros: The U-Verse equipment arrived quickly. There is nothing else positive to say.
    Cons: AT&T has not delivered what they sold me in all 3 cases.

    Summary: Experience #1:  I was a DSL customer paying for 3 mbps and consistently experiencing download speeds less than 1 mbps.  In the evening, it was usually less than .5 mbps.  It was above 1.5 only on rare occasions.  An AT&T ... read more

  • AT&T has the worst Customer Service

    Aug 22, 2011 by
    Rated a Helpful Review
    Pros: Quick install
    Cons: Terrible Customer Service
    Unbelievable Hold Times
    Terrible Billing

    Summary: AT&T is a horror story come true. I have never in my life experienced anything like this. I first signed up for a DSL line through direct TV, I was suppose to pay $34.95/ month for it and get a $10 credit a month from Direct. Direct TV has been ... read more

  • Early results are in -- U-Verse blows away Comcast !

    Aug 21, 2011 by
    Rated a Helpful Review
    Pros: Great picture quality, tons of HD channels, easy remote & guide, competitive price
    Cons: None. If you're a TV junkie like me, you'll LOVE this system!

    Summary: After 23 years with Comcast with some good and not-so-good TV service, I went ahead and made the switch to U-Verse. (We already had AT&T for Internet and phone.) I wish I had switched sooner. It's been a little more than 24 hours since installation, ... read more

  • HORRIBLE customer service

    Aug 17, 2011 by
    Rated a Helpful Review
    Pros: Abolutely no pros to combine billing
    Cons: Absolutely no benefit, see above.

    Summary: I have had AT&T cell service for almost 10 years and have never had a problem with their customer service.  I actually commend them as to one of the best companies that I've ever had to deal with.  In February I decided to use them for my ... read more

  • WORST customer service EVER! I would never recommend At&t U-verse to anyone!

    Jul 31, 2011 by
    Rated a Helpful Review
    Pros: We finally have the internet but it is far from the experience we hoped for.
    Cons: Service, installation, billing, customer service, managers, everything possible is a con. Worst ever.

    Summary: Anything and everything that could have gone wrong, has gone wrong. We ordered At&t Uverse Internet service in June 2011- which was the special price of $24.99 for the first year, then $43.00 after that. We elected to put in the equipment our self so ... read more

  • AT&T U- Verse: The Good and the Bad

    Jun 7, 2011 by
    Rated a Very Helpful Review
    Pros: The DVR; The videos and movies on demand
    Cons: DVR loses its programming; Extra services can add up quickly

    Summary: I like to try new things. When presented with a choice between something new and something familiar, I will usually opt for the former and this preference extends to everything from products to services to travel and beyond. I have even sampled a few ... read more

  • Uverse = The Worst ISP experience I've ever had

    Jun 3, 2011 by
    Rated a Helpful Review
    Pros: Uverse might be just slightly faster than broadband but definitly not worth the downtime
    Cons: Terrible customer service. Wireless continuously fails. Hold time for tech support ridiculous.

    Summary: First off, their promotional no cost installation can be misleading, I was billed 200.00 for this installation. The AT & T salesperson I spoke to convinced me to switch to uverse as I would save money monthly on my combined telephone and internet, ... read more

  • Warning!!!

    May 20, 2011 by
    Rated a Helpful Review
    Pros: Once the internet was installed it worked with no problem so far.
    Cons: The installation took for ever, creating problems.

    Summary: This is a true story, we live in South Florida we had Directv and ATT&T for years, on a recent visit to the retail story I was talk into switching to U Verse, it was supposed to be great brand new technology fiber optic cable that just became ... read more

  • Greer SC - worse than Charter!!!

    May 14, 2011 by
    Rated a Helpful Review
    Pros: Faster than DSL.
    Cons: Everything else.

    Summary: We had Charter for years & their customer service was worse than terrible. We had DSL which was too slow for gamers in our household. We switched to U-Verse for a faster internet connection. What a mistake!!! They sent one person out ... read more

  • Switching to Uverse from Comcast

    May 7, 2011 by
    Rated a Helpful Review
    Pros: Everything.  Fast, easy, cheap.
    Cons: Installation is a little long, but well worth it.

    Summary: My comcast cable bill was outrageous.  $180 per month for cable tv (no extra premium channels and reduced other channels), internet and phone.   I had been researching Uverse for months, worried by the not so great reviews, but this latest ... read more

  • ATT U-verse may be the worst move ever??

    Apr 25, 2011 by
    Rated a Helpful Review
    Pros: Channel Selection, friendly reps
    Cons: Doesn't work,  Customer Service not able to make it work

    Summary: I chose to leave Charter Cable back around August of last year.  I had heard many good things about ATT U-Verse and was looking forward to getting the service at my house.  After I got the service, I have talked to many customer service reps ... read more

  • Swindle

    Feb 24, 2011 by
    Rated a Helpful Review
    Pros: The equipment looks neat.
    Cons: See above.

    Summary: I hate to waste any more time than I already have related to this company and its product, but I feel I should warn others. First, what the representative who came to my door told me: - I would not have to pay anything for the first trial ... read more

  • U-Verse vs Insight Cable (Metro Louisville Area)

    Feb 15, 2011 by
    Rated a Very Helpful Review
    Pros: More HD Channels, iPhone App, Nationwide Wi-fi Access, ESPN3 Access, Large Capacity Total Home DVR
    Cons: Box necessary for every TV. Larger households may not like 4 stream maximum capacity.

    Summary: A couple weeks ago I switched to AT&T U-Verse from the local Cable Company.  I didn't switch because I was unhappy.  I switched because I thought the product was better.  I had concerns, and I spent 3 months researching U-Verse before ... read more

  • Let me know how it is, if you can get it installed

    Feb 5, 2011 by
    Rated a Helpful Review
    Pros: None that I can think of
    Cons: Lousy installation, lousy customer service

    Summary: Technically I've never had the AT&T U-Verse service, but it's not that I didn't try. And try. And try. We signed up for service online because we were tired of our lousy internet service from Time Warner. We requested a Saturday installation ... read more

  • UVerse - You CAN'T Have Everything!

    Dec 12, 2010 by
    Rated a Helpful Review
    Pros: None
    Cons: Picture freeze; OnDemand doesn't work; Internet slow; CSR rude; Rates high; Lost Channels

    Summary: When I first got UVerse, it was great.  The longer I have it, the more unpredictable it is. I feel, in my opinion, that now that they are getting larger, they are definitely not as good as they once were. They have a rebate program that I know of NO ... read more

  • If you have ANY other options for service, choose the alternative!

    Oct 26, 2010 by
    Rated a Helpful Review
    Pros: The AT&T U-Verse plans and pricing are very reasonable.
    Cons: Customer service nightmare!

    Summary: On August 10, 2010 two representatives from AT&T were canvassing my neighborhood to offer services for the newly run U-Verse lines. The prices were reasonable, better than the service with Charter I already had, so I signed up for the U200 ... read more

  • Good decision to change to Uverse

    Sep 25, 2010 by
    Rated a Very Helpful Review
    Pros: Lower costs; better picture quality, higher speed.
    Cons: Lengthy installation (more than 6 hours)

    Summary: After several years with DirecTV, Bellsouth DSL, and AT&T for home phone (cell service quality is horrible at my house or I would disconnect landline coverage completely), AT&T U-verse finally became available in our area.   ... read more

  • Not giving me what they told me I would get in package

    Sep 2, 2010 by
    Rated a Helpful Review
    Pros: lots of bells and whistles, but without HD, I have been duped.
    Cons: Will tell you anything to get you to sign up, but not in writing

    Summary: I called AT&T about an issue I was having with my phone and they told me about U-Verse.  It sounded good so I let them explain it to me.  I was told that I would receive many things such as unlimited long distance on my land line, and free ... read more

  • Make sure you get what's promised...I didn't

    Aug 1, 2010 by
    Rated a Helpful Review
    Pros: Internet is pretty fast when working
    Cons: Everything else stinks & they lied to get the installation

    Summary: I was at the AT&T store dealing with some wireless phone issues and the sales guy talked me into gettiong U Verse. It wasn't a hard sale, I was unhappy with Dish Network satellite. I have 4 tvs and was told they would be able to operate independantly ... read more

  • Don't do it!

    Apr 26, 2010 by
    Rated a Helpful Review
    Pros: Can record program and watch it in any room.  Can pause live tv.
    Cons: Box has to be rebooted alot.  Only 4 live tvs/recordings work at one time.   

    Summary: I have used regular cable, dsl and U-verse.  U-verse is by far the worst at my home.  One problem is that the internet connection, phone and cable are all connected to one box so when something goes wrong (which is about once very few months), ... read more


    Apr 5, 2010 by
    Rated a Helpful Review
    Pros: monthly bills received on time
    Cons: service just doesnt work

    Summary: ATT UVERSE SERVICE SUCKS! here are my issues: ATT UVERSE signal is constantly slow and freezes repeatedly. when this occurs all of my ATT services (UVERSE200 TV, PHONE LINE, and INTERNET) go down and loose all connection to their network. the ... read more

  • Great Picture, Jury Is Out On Cost

    Mar 30, 2010 by
    Rated a Helpful Review
    Pros: Great picture quality and internet speed.
    Cons: The system in our MBR is not working correctly to our satisfaction.

    Summary: We ordered the U 200 bundled package, TV, internet and phone. We were already subscribers to AT&T internet and phone so it wasn't much of a change to us with internet or phone usage. But it has been an learning experence for us trying to use all of ... read more

  • Things that you should know about AT&T Uverse - A Review

    Feb 23, 2010 by
    Rated a Very Helpful Review
    Pros: No Contracts, Ability to record up to four programs at once on the DVR
    Cons: Poor video quality on some High Definition content

    Summary: Like most people you have probably seen at least some of the flood of advertising that AT&T has been using to promote their "new" U-verse television service and may be thinking about giving it a chance in your home. Well, I've actually ... read more

  • Terrible customer service ruins just-OK product

    Feb 1, 2010 by
    Rated a Helpful Review
    Pros: No pros, just mediocre internet speed, TV picture quality, etc...
    Cons: Unprofessional customer service, paying way more for this service than I was promised I'd pay.

    Summary: The tv/internet service has been OK, but the customer service has been bad.We filled out the on-line form to receive the $200 gift card for switching to AT&T Uverse, but the card never came. So after about 5 months I finally called to ask ... read more

  • So far, definitely worth the switch from DirecTV! So much better service for the money!

    Jan 7, 2010 by
    Rated a Helpful Review
    Pros: Courteous installation technician and customer service, fast Internet, sharp picture and sound on TV service.
    Cons: Only one, the lacking of more gradual rewind/fast forward speeds on the DVR.

    Summary: I just had Uverse TV and Internet installed yesterday. I have the 6 meg Internet. I bought it because for as much as I was paying for DirecTV and AT&T DSL, I could have both TV and Internet services from the same company for the same price, without ... read more

  • Great Price Point, If you don't mind terrible service

    Oct 31, 2009 by
    Rated a Helpful Review
    Pros: Cheap
    Cons: Terrible business model

    Summary: AT&T Uverse is about 20% cheapear than TWC in San Antonio Texas.  They seem to have cut some serious costs in their equipment.  I've had Uverse for almost 2 years.  In 2 years I've had to replace the the Service terminal and a cable ... read more

  • Too Good To Be True

    Mar 9, 2009 by
    Rated a Helpful Review
    Pros: Can cancel withing first 3 days.
    Cons: Down-time.
    Can't match TiVo's greatest features.

    Summary: If it sounds too good to be true, it isn't, right? Sorry to say, ATT, but right. U-Verse did not meet our expectations. Our connection was frequently lost, and when it is, the whole TV doesn't work. Not even the movies and shows that recorder ... read more

  • AT&T U-Verse: The "U" Stands for Underwhelming

    Dec 13, 2008 by
    Rated a Very Helpful Review
    Pros: That AT&T DVR is fairly cool; McAfee security suite for surfing safety
    Cons: Support that's as just bad as any other cable company, stingy with documentation

    Summary: If you haven't already been exposed to the hype, it'll come soon - "Highest...!" "Newest...!" "Change the Way..." "Fastest...!" They're talking about AT&T Uverse, marketing it as the greatest innovation since sliced bread. But is the hype ... read more

  • Your World. Interrupted.

    Jun 18, 2008 by
    Rated a Helpful Review
    Pros: -sign up and installation easy and prompt -price (compared to Time Warner)
    Cons: -clear disconnect between Uverse tech support units leaves customers in the lurch

    Summary: U-verse sales, tech support, customer support are over the top nice. They just can't deliver the service I have paid for. The Scorecard: -AT&T Uverse acceptable connection failures _per month_: 3 -Connection failures experience by me _per day_: ... read more

  • A Consumer's Guide to AT&T U-verse (The Most Exciting Innovation in the History of Pay-TV!)

    Feb 4, 2008 by henry_thoreau is a Top Reviewer on Epinions in Electronics
    Rated a Very Helpful Review
    Pros: Farewell, conventional TV. Welcome, "Internet Protocol" TV. (You've got to experience this!)
    Cons: Simple, professional, free installation typically takes up to several hours. (But it's worth waiting for.)

    Summary: Prefatory note: You may also wish to read the following reviews:How Does Comcast (Cable TV) Compare to AT&T U-verse?How Does Time Warner Cable ... read more

  • Express Customer Reviews

  • Don't Switch

    Feb 24, 2014 by
    Rated Show
    Pros: Price
    Cons: messed up guide and dvr

    Summary: We were happy with Directv, but ATT rep showed us the savings with Uverse. The presentation was a little confusing but thought we could figure it out. We were wrong.... the guide is annoying and we keep losing our dvr'd shows. I will wait for contract to ... read more

  • Generally good

    Jan 14, 2014 by
    Rated Show
    Pros: Picture quality, phone featues, price
    Cons: Internet speeds (promised vs actual)

    Summary: I have Uverse in SC for a year and am generally hapy with it. I like the Gui and the TV quality. I have had no issues with Customer service. I would say if you are a POWER user of the internet, you might want to go with a cable company. I pay for 24MB's ... read more

  • Fed Up Wth ATT U-Verse

    Dec 24, 2013 by
    Rated Show
    Pros: Good response time by phone and by Technicians.
    Cons: They can't seem to fix the connection issues.

    Summary: After several months of continued interrupted service with no solution in sight, we have become totally frustrated with U-Verse. The Continued connection problems and poor problem solving by support and technicians is unexceptable. Like many families we ... read more

  • Terrible customer service

    Nov 25, 2013 by
    Rated Show
    Pros: None

    Summary: Just had a very rude visit from sales reps at my door. They asked when my husband would be home repeatedly when I told them I was not interested. As is i can't make such decisions. I was told "it's my job to come back and explain the new offers to him." ... read more

  • Glen @ Dayton Location Was Great!!!!

    Nov 14, 2013 by
    Rated Show
    Pros: Good customer service fair pricing quality picture

    Can record from any television w/ DVR
    Cons: Turn around times for service/installs are slow 

    Wish they offered à la carte options.

    Summary: We had a problem with our bill and were charged for nearly $130 worth of stuff that was disclosed to my wife & I as "FREE" by our tech on the day of re-install. (equipment transfer to new house)We called into customer care and after waiting ... read more


    Sep 10, 2013 by
    Rated Show
    Cons: Wife has to try and sell this gartbage!
    wireless internet sucks
    Cable freezes
    money pit

    Summary: Save your money and look elsewhere for internet and cable services. I've "put up" with AT&T's b/s for way longer than I can remember simply because my spouse is an employee and receives the employee discount. Enough is enough! Im done with them! I ... read more


    Jul 18, 2013 by
    Rated Show
    Pros: Very friendly agent
    Very nice tech
    Excellent speed and quality 
    Cons: NONE...

    Summary: I got AT&T U-Verse last week and I am very impressed. The agent I spoke with on the phone was very helpful and was in AMERICA!!! I purchased the Internet and Home Phone package and the internet is lightning fast and the home phone is very clear and ... read more

  • Unethical business practices. DON'T DO IT!

    Jul 16, 2013 by
    Not rated yet

    Summary: Signed up for U-verse in February.  It is now July and just now getting consistant internet service.  After fighting numerous times for credits on a bogus service and wasting hours waiting for techs to fix the problem (which was never the ... read more

  • ATT U-Verse is awful

    Apr 2, 2013 by
    Rated Show
    Pros: It works about 20% of the time. Other than that no pros.
    Cons: Awful speed. Not getting what I paid for. Awful service. Overpriced.

    Summary: I've had U-verse internet for about five months. I purcahsed the most expensive plan  ~ $50 a month. I have called ATT four times so far becasue of awful wireless service. I'm paying for 24mb and about 80% of the time I get much less. There's been a ... read more

  • Awesome!!!

    Feb 21, 2013 by
    Rated Show
    Pros: TV is great, much better than cable in my experience
    Internet is quick
    Cons: no problems yet!

    Summary: We had time warner cable for phone internet and tv and it was working well for a while but started to slow down and stop working over the past year. About two months ago we switched to att for internet tv and cable and it is sooooo much better!!! The man ... read more

  • Att experience

    Dec 20, 2012 by
    Rated Show
    Pros: If you get a csr on the phone they are polite and helpfull.
    Cons: Service does not match up to what is advertised. Support is verbal only.

    Summary: After having att uverse tv,internet and phone for 1.5 years. Tv is adequate and phone is okay. The internet speed and support for the amount of devices they said it would support is a work of fiction. I had to buy my own router to support over 3 internet ... read more

  • Don't use ATT Uverse

    Dec 3, 2012 by
    Rated Show
    Pros: Absolutely none it sucks
    Cons: Everything AT&T universe is horrible

    Summary: AT&T universe is the worst TV provider on this planet they cannot make a DVR that seems to work properly the DVR is continuously and constantly crash multiple times within one day they cannot pick up signals from your remote or the remote day of ... read more

  • Hands down the worst costumer service

    Oct 29, 2012 by
    Rated Show
    Pros: Never got the chance to experience any
    Cons: Terrible customer service. Departments miscommunicate with one another.

    Summary: I haven't even had my installation happen yet and I've already decided not to go with At&T U-Verse. I was promised a Nov. 1 install date but was later told (during a different call with them) that it was not available. After an hour of doing the run ... read more

  • U-Verse

    Oct 24, 2012 by
    Rated Show
    Pros: Wireless box - that works sometimes...
    Cons: Service, service, service

    Summary: AT&T many years ago was known as a great company and known for their service.  Needless to say, I would stay away from purchasing U-Verse.  They lock you with a contract because their service is horrible.  I had problems with install, ... read more

  • Stay away!!

    Oct 22, 2012 by
    Rated Show
    Pros: NONE.  Seriously, not a single one.
    Cons: Horrible service and worse customer support.  Completely worthless. 

    Summary: Stay away at all costs.  I've had them for 4 days.Day 1:  No service. No Internet and no TVDay 2: About 6 hours worth of TV and internet at a crawl at a measly .13 mb/s.... Are you kidding me???Day 3: Started the ... read more

  • Don't waste your money!!!!

    Oct 5, 2012 by
    Rated Show
    Pros: cheap, affordable service.
    Cons: It only works 25% of the time.

    Summary: We have had U-Verse TV and Internet for 6 months now. We decided on it over the other cable choices because it was affordable. Now we know why. Our cable boxes (all 3 of them) lose signal ATLEAST twice a day which have to have a hard reset done to get ... read more

  • U-Verse in the modern plague!

    Sep 19, 2012 by
    Rated Show
    Pros: there is nothing PRO about AT&T
    Cons: Yup, that's what they are - CONS

    Summary: After a 33 day nightmare with AT&T U-verse, which included their total inability to provide me with a phone (and here I though that one of the "t"s in AT&T stood for telephone), I cancelled their service and was billed almost $500.  After a ... read more

  • Nothing but TROUBLE

    Sep 18, 2012 by
    Rated Show
    Pros: None
    Cons: misleading & hard to deal with

    Summary: It has been a nightmare dealing with AT&T. They totally misled me on my intial order. And now that I've upgraded, my bill is WAY higher than their quote!!! Now I'm stuck with them for a year. Wish I had gone with COX. Any ... read more

  • At&T U-verse scam

    Aug 10, 2012 by
    Rated Show
    Pros: Nothing
    Cons: Everything

    Summary: A couple months after sending back my U-verse equipment, I got a debt collection agency bill for over $500 (with NO initial bill from AT&T) because they said I did not return the equipment. Upon being on the phone with customer support for over 4 ... read more

  • Always problems with ATT

    Aug 8, 2012 by
    Rated Show
    Pros: hahahahahahaha
    Cons: very bad customer service

    Summary: Like always what the say on the phone isnt true. I was told to sign up for att uverse after I moved and i would get a $100.00 givt card. turns out you have to have uvers plus tv or an att cell phone to get this deal. I always have problems with att, I ... read more

  • Horrible Customer Service If you can get ahold of someone

    Aug 4, 2012 by
    Rated Show
    Pros: Lets you record multiple programs at once
    Cons: Very expensive

    lots of fees 

    Summary: This company has the worst customer service ever.  After searching their website for 10 minutes I finally found a phone number to call.  Then I was on hold for another 10 minutes.  I called them to get an explanation of a $5 fee on my ... read more

  • Horrible Customer Service

    Aug 3, 2012 by
    Rated Show
    Pros: One supervisor who helped me out.
    Cons: Every other incompetent employee

    Summary: I, as a new customer to AT&T U-Verse Internet was told that after having the services for 30 days I should expect a $100 reward card in 4-6 weeks.  Well, after calling multiple times, people not even being able to pull up my account, people ... read more


    Aug 2, 2012 by
    Rated Show
    Pros: Service works... occasionally.
    Cons: Numerous.  Mainly incompontent service techs, horrible customer service, and poor service quality.

    Summary: I have all 3 services going through a residential gateway.  service for all 3 goes out randomly.  Had the problem for 2.5 months now, numerous service calls, problem still not solved!  Not only that when scheduling a service call there is ... read more

  • I wil say thumbs down

    Jul 31, 2012 by
    Rated Show
    Pros: No Pro's compared with Direct TV that we had for 14 years.
    Cons: Bad customer care, internet speeds not what they claim and TV service constantly problematic.

    Summary: I have not been able to send e-mail since U-verse was connected in February.  We have to constantly re-boot the system to watch TV and often we have no connection on the TV at all.  I have been on the phone with AT&T for many hours and ... read more


    Jul 30, 2012 by
    Rated Show
    Pros: You might get what you pay for (if you're lucky).
    Cons: Everything.

    Summary: If you want to save yourself hours and hours of time and frustration, DO NOT get internet from AT&T. I had their service for over a year and had nothing but issues. They have the worst customer service system. You will spend hours on the phone ... read more

  • Good product, nightmare customer service

    Jul 20, 2012 by
    Rated Show
    Pros: decent product, but expensive
    Cons: Trying to get help from customer service is a total waste.

    Summary: I would never recommend ATT to anyone, even an enemy.  Long story short, it is a hell of a task getting a person, and the right one, on the phone when calling for help.  If you like taking to an automated voice service, being transferred from ... read more

  • No issues... yet.

    Jul 19, 2012 by
    Rated Show
    Pros: Overall better quality than Cox and Time Warner.
    Cons: Customer Service may be lacking service.

    Summary: I have been a AT&T U-Verse customer for a little over a month. Everything is  working properly and I'm happy with my services. I ordered mine online and with that I got the installation for both TV and Internet free of charge. By ordering online ... read more


    Jul 19, 2012 by
    Rated Show
    Pros: NONE!!!!
    Cons: It's a terrible service with all Cons!!

    Summary: I have never seen any service like this service in my life! I still can't believe U-verse even exists! Today is Thursday; we just got the service installed Tuesday. We have had 3 technicians come in and it seems as though I have been on ... read more

  • Not as represented

    Jul 7, 2012 by
    Rated Show
    Pros: Relatively easy installation.
    Cons: Pricing not as represented by sales person.  Poor customer service.

    Summary: I called AT&T to change my DSL service to a lower speed to lower the monthly charges and they sold me UVerse.  First they told me I would be able to return my DSL modem for which I paid $100 and used only a year for partial credit.  After I ... read more

  • Most terrible Customer Service ever

    Jun 26, 2012 by
    Rated Show
    Pros: so so for internet speed
    Cons: Most terrible customer service, totally poor billing system, sometimes lost connection without any specific reason.

    Summary: Every month I have to call and tell them to correct my bills. Those peole in the customer service are too mean to answer any questions of yours. If they are nice to anwer you, never expect that anwer will be true. With the same question, I called 3 times ... read more

  • Dont Do it!

    Jun 22, 2012 by
    Rated Show
    Pros: none
    Cons: too many to list

    Summary: Worst service ever. Service never worked. I spent over 10 hours on the phone between over charges on my bills and tech ... read more


    Jun 21, 2012 by
    Rated Show
    Pros: I am able to watch a full 2 hour movie while Im on hold. 
    Cons: I throw my phone across the room every time I have to call them

    Summary: The average call is about 2 hours and you will need to call them often. The staff seems like its their first day every time I call. It took them 8 months to get my email address correct. Never once recieved a bill from them in the 1 year I used them, ... read more


    Jun 13, 2012 by
    Rated Show
    Pros: N/A
    Cons: Overall, just not good.

    Summary: The At&t tv box breaks down at least every month, freezing, and then when we have to unplug it it erases all of our recordings and settings. It's frustrating and irritating. I would not suscribe to at&t if I was a new ... read more

  • Absolute Worst Service

    Jun 8, 2012 by
    Rated Show
    Pros: None that I have found in over 2 years!
    Cons: Untrained technicians, rude customer service reps, expensive

    Summary: AT&T Uverse is the absolute WORST cable/internet provider in existence.....took 8 calls to service to get my lack of service issue finally fixed (the entire line had to be rebuilt from the main junction box to the apartment complex!) and then the ... read more

  • Getting Fed Up with AT&t U-Verse

    Jun 4, 2012 by
    Rated Show
    Pros: When it is up it works OK.
    Cons: Terrible technical support and equipment.

    Summary: AT&T U-Verse sucks. We have been without telephone service going on now five (5) days and counting. All they seem to do is have you unplug this and reset that and plug in directly the phone to the gateway. We are on our third gateway since May ... read more

  • Uverse is a ripoff!!!!

    Jun 1, 2012 by
    Rated Show
    Pros: None to speak of.

    Summary: These sales professionals work very hard to get your business, but technical support, deliverability, and service do all they can to get you to change your mind!Uverse charged me over twenty dollars for one $4.99 movie I ordered. They added fees ... read more

  • AT&T Uverse - Customer Service From Hell

    May 30, 2012 by
    Rated Show
    Pros: If you have time to waste call in to AT&T Uverse customer support
    Cons: If you don't have all day to waste don't become an AT&T Uverse customer

    Summary: I am very unhappy with my experience with AT&T Uverse. When I called in to AT&T Uverse, I found the automated system cumbersome and time consuming. The system forces you to select choices that are inaccurate for what their customers need. Then, ... read more

  • Do not sign up for AT&T U-verse

    May 22, 2012 by
    Rated Show
    Pros: Customer service can be polite.
    Cons: Truly horrible customer service, major discrepancies in bill, slow Internet.

    Summary: We are finally switching to another telephone and internet provider after ten months of nightmarish customer service.  We have been lied to repeatedly, from the salesperson that promised us what turned out to be the wrong price and service to every ... read more


    May 20, 2012 by
    Rated Show
    Pros: Great HDTV, Great internet, Great Service.  You wont be disappointed.
    Cons: HDMI cable will cause intermittent signal problems. Cannot use it.

    Summary: I switched from Time Warner two years ago and never looked back. Not a problem with any feature including customer service. They blow away all local competition and I recommend them to ... read more

  • Worst Customer Service and Professionalism experience of my life

    May 10, 2012 by
    Rated Show
    Pros: Hope
    Cons: Unprofessional and disrespectful of client's time.

    Summary: Processed my order online last week. Everything set to go. Spoke with order department and customer service 4 times since order. Scheduled phone line installation 2 days ago. Stayed home from work to meet installer 8 am till noon. Never saw ... read more

  • Another Disappointed Customer

    May 10, 2012 by
    Rated Show
    Pros: Some nice TV features
    Cons: Terrible internet if you need reliable service.

    Summary: I made two mistakes, first believing the AT&T sales person, and second, not reading reviews of previously scammed customers. My biggest complaint, other than bad customer service, is with internet. Their claim for cutting edge technology with fiber ... read more

  • Horrible customer service

    May 6, 2012 by
    Rated Show
    Pros: you don't have to wait too long for someone to answer the phone.
    Cons: I think there are too many to post. They do not listen.

    Summary: As I sit here for the third week of having issues with my cable, I wish I could choose a different service. The only downside is that no other service is offered in my area. Thank you government regulations. Talking on the phone with someone gets me no ... read more

  • ATT Uverse no better then dial-up.

    May 5, 2012 by
    Rated Show
    Pros: Stick with DSL or what you have currently. Bill is easy to read though.
    Cons: Terrible speed. Terrible Customer service. False promises. Very spotty reliability even in dense populated areas.

    Summary: Only will list the facts from our experience. Uverse installed on a Wednesday with a tech and his supervisor. Went out that night. Had no phone either. Was three days till another technician could arrive. Advised  it was installed incorrectly and ... read more

  • Couldn't even get it installed.

    Apr 30, 2012 by
    Rated Show
    Pros: None
    Cons: Service, service, service! 

    Summary: Installer never showed never called. Called AT&T and they were going to send someone else. Forty two minutes on hold and I'm transferred to a whole different department. I should have believed all the negative ... read more

  • Great product

    Apr 29, 2012 by
    Rated Show
    Pros: The main menu, the remote control, 
    Cons: There are some issues with the image in some shows, Comcast have simmilar problems too.

    Summary: I had AT&T U-Verse triple play installed for about one month now. I really like the product and am very happy with it. I had Comcast before and had also no complaints about it but the AT&T sales person was too good to reject. After $300 cash ... read more

  • Doesn't get worse than this HORRIBLE

    Apr 27, 2012 by
    Rated Show
    Pros: Stay with you cable company!  AT&T U-Verse has the worse customer service in the world!
    Cons: AT&T U-verse  has absolutley no customer service.

    Summary: I own a company, am tech savy and live in a major city.  This customer experience is as bad as it gets.  Disconnected my phone to put in their protocal and now its 2 months later and i still don't have phone service! TV and internet work ... read more

  • Most Incompetent Service / Company STAY AWAY

    Apr 25, 2012 by
    Rated Show
    Pros: No Idea
    Cons: Non-existent Customer Service
    Huge wait time for an appointment for installation
    More Expensive than Competitors 

    Summary: I attempted to order U-300 and Max Internet....mid-March. It is now end of April and the technician will not be here until May 8th......enough said. But wait there's more. After an hour and talking to 3 different people I finally got an appointment. I ... read more

  • ATT UVerse / Service

    Apr 24, 2012 by
    Rated Show
    Cons: Uverse is HORRIBLE.  Own Tech Support can't make it work!

    Summary: Aweful Service, I'm so disappointed!  2 Modem Changes, 3 Service Calls, and several LONG LONG Calls with unqualified tech support in foreign countries. Today the icing on the cake was the numbnut in some foreign land erased ALL of my printer ... read more

  • terrible

    Apr 16, 2012 by
    Rated Show
    Pros: good tv package. 
    Cons: terribe terrible customer service.   rip you off and they dont care

    Summary: I have never had so much trouble with customer service as i have had with them.  they added charges to my accout after i specifically told them i did not want a service.  they are so hard to get hold of, if you want to get anything accomplished ... read more


    Apr 9, 2012 by
    Rated Show
    Pros: Not a single one I can think of...when the service works its okay I guess.
    Cons: Exorbitant Billing, Poor Customer Service, Faulty Equipment, Reps flat out lie to customers

    Summary: At&t's Uverse service is an absolute nightmare. I must have spent over 30 hours talking to customer service reps about incorrect billing, faulty equipment, and complaint filings since March of 2011. It is now over a year later and nothing has been ... read more

  • CAUTION!!!!! Check your bill!!!!

    Mar 28, 2012 by
    Rated Show
    Pros: None
    Cons: Everything!

    Summary: This is by far the worst company I have ever dealt with.  Never received the "deal" I was supposed to get and am transferred at a minimum 4 times with each phone call.  After hours of time on the phone, I finally reached a person in their ... read more

  • Do NOT get AT&T U-verse!

    Mar 24, 2012 by
    Rated Show
    Pros: No Pros-it's Horrible
    Cons: Bad Service unethical company

    Summary: If I can save one person from the frustration I've experienced from U-Verse, I've done a good deed! I have had nothing but quality issues from the start. To make this quick, I was warned not to get U-Verse. I ignored those warnings, and am right now ... read more

  • scam

    Mar 7, 2012 by
    Rated Show
    Pros: None
    Cons: Horrible customer service
    slow internet 

    Summary: An authorized dealer told me that I can cencel my U-verse internet service any time when I first subscribed without paying fees. Once I did, ATT billed me for early calcellation fees. The dealer has left his job and ATT customer service were not welling ... read more

  • Gave it up

    Mar 5, 2012 by
    Rated Show
    Pros: Happy with internet and phone.  Like DVR capabilities. Rarely had service problems.
    Cons: Worst customer service!  Overpriced.  YES network blacks out Yankee games in Fl.

    Summary: The biggest drawbacks are the cost and the miserable and frustrating customer service.  Given misinformation when I signed up about broadcast of Yankee games with 450 Sports ... read more

  • Not happy

    Feb 10, 2012 by
    Rated Show
    Pros: Faster video and picture loading.
    Cons: Poor picture quality on television and insufficient support for devices.

    Summary: When the tecnicians came to install ATT Uverse, I had 2 wireless computers and one wireless printer that all worked fine.  When they left, I only had one computer that worked but no printer functin.  The picture quality on my television is ... read more

  • Avoid at all costs

    Feb 1, 2012 by
    Rated Show
    Pros: I was able to bundle my services together.
    Cons: Terrible customer service.
    Messes up and doesn't fix it.
    Slow to help. 

    Summary: The tv and internet are average.  I would not say they're better than anything else I've used.  I'd avoid them solely based on how consistently terrible their customer service was to deal with.  They'd screw something up and pretty much ... read more

  • At&T is the Worst

    Jan 25, 2012 by
    Rated Show
    Pros: NOTHING!!!!
    Cons: Deceptive sales practices and horrible customer care.

    Summary: I didn't even make it to the install. I ordered Uverse service and was quoted a price and install date. They said they would email me with the confirmation immediately. Never got the email. I called numerous times and they said the email was coming. I ... read more

  • U-Verse disaster

    Jan 13, 2012 by
    Rated Show
    Pros: none
    Cons: See above.  Total scam

    Summary: My experience with U-verse has been one of the more frustrating purchases in my life. They do not honor their promotions and will constantly contact you to confirm your bundle package pricing even after 1 month of service. It is basically a complete ... read more

  • Incompetent company

    Dec 6, 2011 by
    Rated Show
    Pros: None
    Cons: Poor customer service

    Incompetent employees 

    Summary: An AT&T representative knocked on my door and informed us that we now had U-Verse available in our neighborhood. She could offer us a great deal on bundling our services as we already had AT&T home phones & cell service. She spent 2 hs ... read more

  • Buyer Beware

    Dec 6, 2011 by
    Rated Show
    Pros: Features are good: All DVR, Voicemail, Caller ID on TV, multi port modem
    Cons: Costly; poor picture quality; DVR boxes seem to be cheap; Customer Service poor

    Summary: I personnaly have always considered ATT's Customer Service one of the worst, especially over the phone for technical service or questions.  We subscribed to ATT Uverse 3 yrs ago (when introduced in our area as we had only one choice before) and the ... read more

  • No service yet AND

    Nov 21, 2011 by
    Rated Show
    Pros: None
    Cons: Lousy customer service

    Summary: I do not even have  AT&T U-Verse sevice yet and already I am a dissatisfied customer. I placed my order on 10/26/11 and my install was scheduled for 11/19/11. A long wait but according to my son worth it. I also would save $50+ a month over ... read more

  • Must not be like the others I LOVE it!

    Nov 7, 2011 by
    Rated Show
    Pros: Simple to function, record up to 4 shows at once Great OnDemand
    Cons: Not the easiest search

    Summary: I signed up for U-verse online. Set my install time for the next day available. On install day the rep called and asked if the installer could come by earlier, sure great! Once he arrived the install was painless, he had to run a new line from the pole ... read more

  • Worse Than Before

    Oct 30, 2011 by
    Rated Show
    Pros: Good customer service by AT&T Customer Service representatives.  I commend them for good customer service.
    Cons: Major fluctuations in bills.
    Extremely slow internet service.

    Summary: I changed over from AT&T DSL service to Uverse in order to improve my internet connection for websites.  It was a major hassle and I would not do it again.  My access to website videos is actually worse than it was before.  My ... read more

  • Terrible Customer Service for AT&T. Start up service is a joke. Stay with cable.

    Oct 7, 2011 by
    Rated Show
    Pros: None. 
    Cons: Customer service is horrible. 

    Summary: Customer Service is a joke...took an hour to get the order placed and then they don't give an installation date till next day by email....6 weeks...are you kidding me.  Then it takes nearly 2 hours to get through and cancel service.  I'll never ... read more

  • Uverse HD TV and Internet

    Oct 5, 2011 by
    Rated Show
    Pros: Internet Speeds were as promised with no inconsistencies in service to date. 
    Cons: HDTV quality is the worst I've had (Compared to Dish and Directv). 

    Summary: One of the worst experiences I have had with home services. The HD TV quality is horrible. When a programs audio is not in Dolby Digital, the audio output from Uverse causes my surround sound to be choppy; when I contacted customer service at AT&T ... read more

  • Good TV & Internet. Very poor customer service.

    Oct 1, 2011 by
    Rated Show
    Pros: Reliable, decently fast Internet and good TV choices for the price. 
    Cons: Poor customer service. Glitchy website for making payments and other account services. 

    Summary: AT&T's U-Verse TV and Internet service itself is fine. Very reliable with a good selection of channels and HD programming.Customer service is where AT&T U-Verse falls short. They have screwed up my TV & Internet billing for the last 5 ... read more

  • U-verse, Not All it's Worked Up to Be

    Sep 15, 2011 by
    Rated Show
    Pros: At&t U-verse seems to have well priced service for the speed of the internet.
    Cons: Abysmal customer service. You're better off talking to a tree.

    Summary: Originally had Cox cable internet.  At&t had some great specials on their internet service making it nearly half the price of Cox, so I decided to switch.  It took 3 calls for At&t to finally get the correct address and for the internet ... read more

  • Nice people, horrible service

    Aug 6, 2011 by
    Rated Show
    Pros: Interesting ecosystem with AT&T (wireless TV), AT&T hotspot access, and good programming choices. 
    Cons: Awful customer experience.  Hours spent trying to get what was paid for. A failure. 

    Summary: Enrolled in September 2009.  Since then, I've had to make 32 calls in for tech support (internet or TV problems) and have had 15 on-site visits (their count - mine is closer to 2 dozen).  Now the installed wireless TV solution hardware failed ... read more

  • be prepaird to wait if you need to talk to a person

    Jul 13, 2011 by
    Rated Show
    Pros: i found that the Internet is faster
    Cons: customer servise, you have to hold for to long

    Summary: Well my biggest complaint is having to wait on hold for so long. I have had a couple of problems with my bill so far and had to call customer r only to be put on hold for 20 min to get transferred to someone Else and waited for another ten min. Believe ... read more

  • AT&T has the absolute worst customer service you will ever experience

    Jul 8, 2011 by
    Rated Show
    Pros: fast internet when it's working
    Cons: You cannot get any customer service from this company, period.

    Summary: I have had AT&T U-verse for several years now and I can say without fail they make you wait on hold between 15 and 45 minutes anytime you call them. Today when I asked, very politely, to speak to a supervisor after being on hold 35 minutes the rep. ... read more

  • U-Verse.....U-Lies

    Jul 7, 2011 by
    Rated Show
    Pros: If you enjoy being exploited....then you've arrived at the right location.
    Cons: Money over morals / ethics.

    Summary: I was explicitly told by the sales rep that two receivers were included in the U-Verse package, and that I would pay an extra seven dollars a month for a third.  When the bill arrived I discovered that I received one receiver in the package, and ... read more

  • Always Troublesome and Terrible (AT&T)

    Jun 24, 2011 by
    Rated Show
    Pros: The few times that it all works, its really cool.
    Cons: Typical AT&T...they just can't deliver on the basic promise of reliability.

    Summary: I made the switch to Uverse about two months ago and it's been one of the worse decisions I have ever made.  The broadband service is so unreliable that my home alarm has gone off 7 times in the middle of the night due to phone line failures. ... read more

  • ATT Uverse

    Jun 14, 2011 by
    Rated Show
    Pros: TV is OK.
    Cons: Internet service is slower than Cablevision for more money.
    Phone service has all sorts of issues.

    Summary: If you currently have a service provider that is satisfactory and you are attracted to a promotional rate from AT&T do not make the change.  You will spend the bulk of your time on hold with their customer service group trying to get your ... read more

  • AT & T Uverse/bundles

    May 11, 2011 by
    Rated Show
    Pros: Picture on the primary TV (with the DVR) is usually great.
    Cons: Have to call EVERY month to get $5 late fee refunded.  

    Summary: Picture on the primary TV is usually great.  Other three TV's lock up constantly.  Billing issues EVERY month.  I have to call EVERY month to get a $5 late fee refunded.  Sort of makes me mad, and I will eventually find another ... read more

  • worse experience ! with ATT

    Apr 8, 2011 by
    Rated Show
    Pros: none at all!
    Cons: worse experience! See above!

    Summary: I have requested for phone connection from charter to ATT. They cannot get the order right. every time, I call it takes an hour to 2 to wait to talk to the right person and that is transferred from one person to another, too. First, ATT did not put the ... read more


    Mar 2, 2011 by
    Rated Show
    Pros: Good price on service... If it actually worked!!
    Cons: Horrbile service. Horrible technicians. Horrible experience.

    Summary: We made the switch from Comcast to Uverse because AT&T gave us a better offer. BIG MISTAKE. This was 2 years ago, and the repair guys are out here at least once a month. The past three months or so we have had over 10 techs come out. All of them only ... read more

  • Awful Experience

    Feb 22, 2011 by
    Rated Show
    Pros: None
    Cons: Everything

    Summary: I have never written a bad review online about a company before, but I feel like I need to warn people.  The company lied to me about what the price would be, and the picture did not look good.  They continue to send me bills for services that ... read more

  • DVR HD Limited

    Oct 14, 2010 by
    Rated Show
    Pros: Great for 1 HD Television families
    Cons: Limited HD USE

    Summary: Only able to view 2 HD sources at a time, or record only 2 HD sources. We have 3 HD TV's and if you are in the middle of a HD show and a family member starts a HD recording, you are booted off your show due to all HD sources in use. Router only ... read more

  • Worst Product & Service on the Face of the Earth

    Sep 22, 2010 by
    Rated Show
    Pros: I have nothing positve to add to the PROs section.
    Cons: The bundle is the worst -if one goes down.....they all go down. 

    Summary: We chose to go with AT&T Uverse when the slick salesman showed up at the door and promised us the world with the new "bundle" package.   It has been a nightmare ever since.  Every three months the phones, internet and TV offer sporatic ... read more

  • Parental Controls Poor

    Sep 9, 2010 by
    Rated Show
    Pros: Good TV picture quality, good Internet speed, poor phone sound quality.
    Cons: Parental Controls are poor and inferior to Comcast or Dish TV's features.

    Summary: Parents Beware, UVerse cannot block porno images on the Free On Demand Selection named Vegas On Demand. See a sales demo before you buy and have the sales person take you through this menu thread: Video On Demand, Free On Demand, Cutting Edge, Vegas On ... read more

  • is ATT paying these guys to rate 5 stars? - listen to real customers!

    Jul 22, 2010 by
    Rated Show
    Pros: uverse tv is great.  it does all that it claims.  we love it
    Cons: internet - e-mail has too many ads.  
    phone -  connection quality is terrible. 

    Summary: I have u-verse TV.  And I really liked it.  I like the TiVo -type programming options.  Then I got their internet service.  It is average, but okay.  Lots and lots and lots of advertising.  Some of it is kind ... read more

  • Great Service!

    Jan 28, 2010 by
    Rated Show
    Pros: We are extremely happy with the service.
    Cons: We have yet to find any flaws!

    Summary: We changed from cable to at&t and love it! The install took only 3hrs and the service tech was great. He was prompt and answered all of our questions. We purchased TV , internet and home phone for less than we where paying for just cable and ... read more

  • Extremely pleased

    Jun 9, 2009 by
    Rated Show
    Pros: DVR records more shows simultaneously than cable does.
    HD reception is great.
    Great value!
    Cons: Availability.  I've recommended it to others, but it's not available to them yet.

    Summary: I've had AT&T U-Verse for nearly 2 months now and it's been nothing short of just great!  I had read prior to purchase that some people had some issues with the reception being dropped, however, I've never had that ... read more

  • Get it in writing...

    Apr 30, 2009 by
    Rated Show
    Pros: So far I am satisfied with the service.
    Cons: Deceiving when it comes to verbal pricing vs. actual billing.

    Summary: I just got my first bill and it was almost 3 times what I was told over the phone when I ordered it. I called billing and they said there was nothing they could do and did not have a recorded copy of my conversation with their sales department that ... read more

  • U-verse Telephone service

    Dec 17, 2008 by
    Rated Show
    Pros: None
    Cons: No collect calls allowed

    Summary: I found out this evening that the telephone service will not allow collect calls. That will not be available until sometime next year. I had an emergency call from my daughter that the system would not accept. I consider this a "serious flaw" that I was ... read more

  • Caller ID on TV Screen

    Oct 31, 2008 by
    Rated Show
    Pros: Otherwise mostly satisified with the service
    Cons: No estimated date for Caller ID feature availability

    Summary: I would like to have Called ID appear on the TV screen.  The ATT Uverse web page indicates this is a feature however it is NOT available.  Seems to be false advertising to ... read more

Showing 1-193 of 193 reviews

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At&t Att Uverse U-verse Original Dvr Tv Cable Remote Control Clicker S10-s4

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