AT&T U-verse

AT&T U-verse

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  • Can only rate customer service as horrible.

    Sep 14, 2012 by
    Rated a Helpful Review
    Pros: The installer was excellent.
    Cons: Customer service is powerless.
    Engineering department has not done their homework.

    Summary: I had gone to the AT&T store for a new cell phone and while I was there they asked me to consider the U-verse product and gave me an attractive quote when compared with my cable hookup with COX. I was going to save $50.- bucks a month from what I ... read more

  • Uverse U450 Installed July 2012- UPDATE 11/27/13

    Aug 21, 2012 by
    Rated a Very Helpful Review
    Pros: Great promo deal.
    Cons: Tough go for a few months, but worth it now. FEES AND TAXES

    Summary: *see update at bottom I was previously a customer of Direct TV for approximately 4 years, and had pretty reliable service with occasional glitching. The downside was that we were paying 125 a month(and rising) for sd service on 3 hdtv's. No DVR, ... read more

  • You Don't Even Get What You Pay For

    Aug 12, 2012 by
    Rated a Very Helpful Review
    Pros: Cheap? But not even worth the cheap price they charge you
    Cons: Slow Internet, bad customer service, overbilling, contracts that rope you in to bad requirements

    Summary: I chose AT&T U-Verse, like many others I'm guessing, because of the low cost compared to other Internet providers in my area. I was told I would get a deal the speed I wanted for $29.99 a month. I was then charged $49.99 a month literally every ... read more

  • AT&T U-verse--Absolutely Terrible

    Aug 11, 2012 by
    Rated a Helpful Review
    Pros: NOTHING
    Cons: EVERYTHING

    Summary: If you are considering getting AT&T U-verse, reconsider. It has been an absolute nightmare. I have called technical support NUMEROUS times and have also had technicians come out 4 times. Each time they attempt to fix the problem by doing something ... read more

  • For the love of God, don't do business with these people!

    Aug 7, 2012 by
    Rated a Helpful Review
    Pros: None come to mind.
    Cons: Maintaining reliable conectivity proved too much for this supposed ISP.

    Summary: I was talked into switching to Uverse from comcast from a door to door salsemen who offered what I thought was an attractive pricepoint compared to what I was formerly paying with Comcast. What followed over the course of the next 3 weeks? ... read more

  • I hate U-Verse

    Jul 30, 2012 by
    Rated a Helpful Review
    Pros: Easy setup 
    Cons: Frequent sparadic connectivity 

    Summary: I had AT & T regular internet service for several years and had no problems at all.  Except of course it kept going up in price, when I first got it I was paying $24 a month I ended up a few years later paying $35 just for internet connection ... read more

  • Just plain HORRIBLE!!

    Jul 25, 2012 by
    Rated a Very Helpful Review
    Pros: definitely faster than the Basic DSL
    Cons: bad tech guy, connectivity issue, no wifi, cutting on and off

    Summary: Be prepare for my life story with u-verse.Just change my basic dsl (1mbp less) to u-verse (12mbps) like 13 days ago.  I was really excited about the change, I can finally watch movie without buffering!!  The box came, it was huge, ... read more

  • U-Verse is best of breed --by far

    Jul 25, 2012 by
    Rated a Very Helpful Review
    Pros: Everything.
    Cons: Nothing.

    Summary: I've been around cable and internet a very long time.   I was a DirecTV customer for at least 6 years.   DirecTV had the best service, most intuitive software in it's receivers, the best selection of programming and the best ... read more

  • U-Verse - An American Horror Story

    Jul 19, 2012 by
    Rated a Very Helpful Review
    Pros: absolutely none
    Cons: inept service
    sales staff lies
    spam

    Summary: My troubles all started two weeks ago, on July 6th. That was the date of my ill-fated appointment with AT&T to initiate the long-awaited switchover to U-verse Service. Little was I to know that that was to become the Day the Internet Died. ... read more

  • Pathetic Customer Support

    Jul 18, 2012 by
    Rated a Helpful Review
    Pros: None, unless you enjoy long phone wait time, incompetent customer service, and incompetent technicians
    Cons: Long phone wait time; incompetent customer service; incompetent technicians; Did I mention incompetent customer service?

    Summary: I have been using DSL for years, but since it is too slow for streaming anything over Roku, I thought I would get a faster internet service. I researched U-Verse and Comcast and decided to go with U-Verse. When they came to install the service (on a ... read more

  • U-Verse is the worst ever!

    Jul 7, 2012 by
    Rated a Helpful Review
    Pros: On-site service people are sympathetic.
    Cons: Doesn't work, LONG LONG hold time on phone (did I say "doesn't work?).

    Summary: We have "had" U-Verse for 3 months.  During that time, we have had TV/Internet/Phone for about 10 days.  It has never really worked.  I call them, wait FOREVER, get transferred a hundred times, talk to a hundred different people, and ... read more

  • Painful Service

    Jul 5, 2012 by
    Rated a Very Helpful Review
    Pros: - Inexpensive second phone line connection.
    - Feature rich TV programming and recording
    Cons: - Poorly trained service technicians
    - Off-shore customer service
    - Poor Internet connectivity

    Summary: AT&T U-Verse is a great service (when it works), but the service technicians are not well trained.  The original installer took 10.5 hours to install dual lines for 4 phones and set up 3 TV’s . . . and he did not get it right.  In ... read more

  • AT&T's Service isn't consistent...

    Jul 3, 2012 by
    Rated a Helpful Review
    Pros: In-home installation people are very professional and nice...
    Cons: Everything else about them... Inconsistent service speed and customer service...

    Summary: I switched to AT&T U-Verse from Time Warner... TW's service kept going up in price and the quality kept getting slower and worse...  But now AT&T's service is doing the same thing.  All I have is interent, it started at $35/mo, ... read more

  • This Really Happened

    Jul 2, 2012 by
    Rated a Helpful Review
    Pros: Can't think of any.  
    Cons: As above.

    Summary: Last October I called AT&T to order U-Verse as a friend commented highly on it and we were ready to drop DISH and wanted to go with a bundled deal.  So, I called customer service to order it-it's interesting when you are ordering a service or ... read more

  • First Complaint of Many

    Jun 24, 2012 by
    Rated a Helpful Review
    Pros: It isn't Comcast.
    Cons: The wireless TV and On Demand keep freezing and/or turning off.

    Summary: I got ATT UVerse about 6 months ago and since then have had constant issues.  The wireless TV reciever shuts itself off and restarts just about every time I turn it on.  Also, On-Demand show will freese and then the system says no recordings ... read more

  • what a difficult company!!

    Jun 12, 2012 by
    Rated a Very Helpful Review
    Pros: good internet (fast) and good cable
    Cons: horrible company, too many issues.

    Summary: From my very frist experience to the very end I've had such a hassle with this company! I've moved twice in a short span. My first move I got At&T Uverse because I heard it was pretty affordable and they have DVR unlike Time Warner Cable. To start it ... read more

  • Worst service and customer support EVER

    May 31, 2012 by
    Rated a Helpful Review
    Pros: Not much, except for speed.
    Cons: Worse service EVER! How do these people keep customers?

    Summary: We are now on our 3rd modem with Uverse. The first two never worked and they tried to charge me $100 for each one, even though I sent the broken ones back. My first bill was over $400 due to the added charges for the broken modems they installed. I ... read more

  • Horrible Internet & Customer Service

    May 27, 2012 by
    Rated a Helpful Review
    Pros: Nothing good to say about AT&T's U-Verse 12 Mbsp modem or their customer service.
    Cons: Slow modem, blocks many sites, intermittent internet service, terrible customer service and technicians.

    Summary: Terrible customer service and even worst product.  The U-Verse internet service is intermittent and incredibly slow.  We have a brand new U-Verse modem (May 2012) that is supposed to be a 12 Mbps download modem.  I tested it at ... read more

  • AT&T is not worth the hassle

    May 22, 2012 by
    Rated a Helpful Review
    Pros: Um, not terribly expensive
    Cons: Every.Thing.Under.The.Sun.

    Summary: So I have a lot to say about AT&T but I'll try to keep it short. First, due to issues at the "central office" I waited about a month for service after first ordering. I went through I can't even tell you how many technicians, how many phone calls, ... read more

  • Worst service ever

    May 22, 2012 by
    Rated a Helpful Review
    Pros: None
    Cons: -horrible customer service
    -"high speed internet" not really so high speed
    -overcharges 

    Summary: Horrible customer service, i have only had this service for 3 months and they have managed to complicate our bills every month. First off there customer service reps have a ba attitude and dont want to work with you, well at least the ones i talked to. ... read more

Showing 21-40 of 193 reviews
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