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- Express Reviews
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Rated Show by the Epinions community Dec 3, 2012
Pros: Absolutely none it sucks
Cons: Everything AT&T universe is horrible
Summary: AT&T universe is the worst TV provider on this planet they cannot make a DVR that seems to work properly the DVR is continuously and constantly crash multiple times within one day they cannot pick up signals from your remote or the remote day of
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Rated Show by the Epinions community Oct 29, 2012
Pros: Never got the chance to experience any
Cons: Terrible customer service. Departments miscommunicate with one another.
Summary: I haven't even had my installation happen yet and I've already decided not to go with At&T U-Verse. I was promised a Nov. 1 install date but was later told (during a different call with them) that it was not available. After an hour of doing the run
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Rated Show by the Epinions community Oct 24, 2012
Pros: Wireless box - that works sometimes...
Cons: Service, service, service
Summary: AT&T many years ago was known as a great company and known for their service. Needless to say, I would stay away from purchasing U-Verse. They lock you with a contract because their service is horrible. I had problems with install,
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Rated Show by the Epinions community Oct 22, 2012
Pros: NONE. Seriously, not a single one.
Cons: Horrible service and worse customer support. Completely worthless.
Summary: Stay away at all costs. I've had them for 4 days.Day 1: No service. No Internet and no TVDay 2: About 6 hours worth of TV and internet at a crawl at a measly .13 mb/s.... Are you kidding me???Day 3: Started the
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Rated Show by the Epinions community Oct 5, 2012
Pros: cheap, affordable service.
Cons: It only works 25% of the time.
Summary: We have had U-Verse TV and Internet for 6 months now. We decided on it over the other cable choices because it was affordable. Now we know why. Our cable boxes (all 3 of them) lose signal ATLEAST twice a day which have to have a hard reset done to get
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Rated Show by the Epinions community Sep 19, 2012
Pros: there is nothing PRO about AT&T
Cons: Yup, that's what they are - CONS
Summary: After a 33 day nightmare with AT&T U-verse, which included their total inability to provide me with a phone (and here I though that one of the "t"s in AT&T stood for telephone), I cancelled their service and was billed almost $500. After a
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Rated Show by the Epinions community Sep 18, 2012
Pros: None
Cons: misleading & hard to deal with
Summary: It has been a nightmare dealing with AT&T. They totally misled me on my intial order. And now that I've upgraded, my bill is WAY higher than their quote!!! Now I'm stuck with them for a year. Wish I had gone with COX. Any
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Rated Show by the Epinions community Aug 10, 2012
Pros: Nothing
Cons: Everything
Summary: A couple months after sending back my U-verse equipment, I got a debt collection agency bill for over $500 (with NO initial bill from AT&T) because they said I did not return the equipment. Upon being on the phone with customer support for over 4
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Rated Show by the Epinions community Aug 8, 2012
Pros: hahahahahahaha
Cons: very bad customer service
Summary: Like always what the say on the phone isnt true. I was told to sign up for att uverse after I moved and i would get a $100.00 givt card. turns out you have to have uvers plus tv or an att cell phone to get this deal. I always have problems with att, I
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Rated Show by the Epinions community Aug 4, 2012
Pros: Lets you record multiple programs at once
Cons: Very expensive
lots of fees
Summary: This company has the worst customer service ever. After searching their website for 10 minutes I finally found a phone number to call. Then I was on hold for another 10 minutes. I called them to get an explanation of a $5 fee on my
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Rated Show by the Epinions community Aug 3, 2012
Pros: One supervisor who helped me out.
Cons: Every other incompetent employee
Summary: I, as a new customer to AT&T U-Verse Internet was told that after having the services for 30 days I should expect a $100 reward card in 4-6 weeks. Well, after calling multiple times, people not even being able to pull up my account, people
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Rated Show by the Epinions community Aug 2, 2012
Pros: Service works... occasionally.
Cons: Numerous. Mainly incompontent service techs, horrible customer service, and poor service quality.
Summary: I have all 3 services going through a residential gateway. service for all 3 goes out randomly. Had the problem for 2.5 months now, numerous service calls, problem still not solved! Not only that when scheduling a service call there is
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Rated Show by the Epinions community Jul 31, 2012
Pros: No Pro's compared with Direct TV that we had for 14 years.
Cons: Bad customer care, internet speeds not what they claim and TV service constantly problematic.
Summary: I have not been able to send e-mail since U-verse was connected in February. We have to constantly re-boot the system to watch TV and often we have no connection on the TV at all. I have been on the phone with AT&T for many hours and
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Rated Show by the Epinions community Jul 30, 2012
Pros: You might get what you pay for (if you're lucky).
Cons: Everything.
Summary: If you want to save yourself hours and hours of time and frustration, DO NOT get internet from AT&T. I had their service for over a year and had nothing but issues. They have the worst customer service system. You will spend hours on the phone
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Rated Show by the Epinions community Jul 20, 2012
Pros: decent product, but expensive
Cons: Trying to get help from customer service is a total waste.
Summary: I would never recommend ATT to anyone, even an enemy. Long story short, it is a hell of a task getting a person, and the right one, on the phone when calling for help. If you like taking to an automated voice service, being transferred from
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Rated Show by the Epinions community Jul 19, 2012
Pros: Overall better quality than Cox and Time Warner.
Cons: Customer Service may be lacking service.
Summary: I have been a AT&T U-Verse customer for a little over a month. Everything is working properly and I'm happy with my services. I ordered mine online and with that I got the installation for both TV and Internet free of charge. By ordering online
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Rated Show by the Epinions community Jul 19, 2012
Pros: NONE!!!!
Cons: It's a terrible service with all Cons!!
Summary: I have never seen any service like this service in my life! I still can't believe U-verse even exists! Today is Thursday; we just got the service installed Tuesday. We have had 3 technicians come in and it seems as though I have been on
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Rated Show by the Epinions community Jul 7, 2012
Pros: Relatively easy installation.
Cons: Pricing not as represented by sales person. Poor customer service.
Summary: I called AT&T to change my DSL service to a lower speed to lower the monthly charges and they sold me UVerse. First they told me I would be able to return my DSL modem for which I paid $100 and used only a year for partial credit. After I
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Rated Show by the Epinions community Jun 26, 2012
Pros: so so for internet speed
Cons: Most terrible customer service, totally poor billing system, sometimes lost connection without any specific reason.
Summary: Every month I have to call and tell them to correct my bills. Those peole in the customer service are too mean to answer any questions of yours. If they are nice to anwer you, never expect that anwer will be true. With the same question, I called 3 times
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Rated Show by the Epinions community Jun 22, 2012
Pros: none
Cons: too many to list
Summary: Worst service ever. Service never worked. I spent over 10 hours on the phone between over charges on my bills and tech
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