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- Express Reviews
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Rated Show by the Epinions community Jun 21, 2012
Pros: I am able to watch a full 2 hour movie while Im on hold.
Cons: I throw my phone across the room every time I have to call them
Summary: The average call is about 2 hours and you will need to call them often. The staff seems like its their first day every time I call. It took them 8 months to get my email address correct. Never once recieved a bill from them in the 1 year I used them,
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Rated Show by the Epinions community Jun 13, 2012
Pros: N/A
Cons: Overall, just not good.
Summary: The At&t tv box breaks down at least every month, freezing, and then when we have to unplug it it erases all of our recordings and settings. It's frustrating and irritating. I would not suscribe to at&t if I was a new
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Rated Show by the Epinions community Jun 8, 2012
Pros: None that I have found in over 2 years!
Cons: Untrained technicians, rude customer service reps, expensive
Summary: AT&T Uverse is the absolute WORST cable/internet provider in existence.....took 8 calls to service to get my lack of service issue finally fixed (the entire line had to be rebuilt from the main junction box to the apartment complex!) and then the
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Rated Show by the Epinions community Jun 4, 2012
Pros: When it is up it works OK.
Cons: Terrible technical support and equipment.
Summary: AT&T U-Verse sucks. We have been without telephone service going on now five (5) days and counting. All they seem to do is have you unplug this and reset that and plug in directly the phone to the gateway. We are on our third gateway since May
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Rated Show by the Epinions community Jun 1, 2012
Pros: None to speak of.
Cons: NIGHTMARISH CUSTOMER SERVICE
Summary: These sales professionals work very hard to get your business, but technical support, deliverability, and service do all they can to get you to change your mind!Uverse charged me over twenty dollars for one $4.99 movie I ordered. They added fees
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Rated Show by the Epinions community May 30, 2012
Pros: If you have time to waste call in to AT&T Uverse customer support
Cons: If you don't have all day to waste don't become an AT&T Uverse customer
Summary: I am very unhappy with my experience with AT&T Uverse. When I called in to AT&T Uverse, I found the automated system cumbersome and time consuming. The system forces you to select choices that are inaccurate for what their customers need. Then,
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Rated Show by the Epinions community May 22, 2012
Pros: Customer service can be polite.
Cons: Truly horrible customer service, major discrepancies in bill, slow Internet.
Summary: We are finally switching to another telephone and internet provider after ten months of nightmarish customer service. We have been lied to repeatedly, from the salesperson that promised us what turned out to be the wrong price and service to every
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Rated Show by the Epinions community May 20, 2012
Pros: Great HDTV, Great internet, Great Service. You wont be disappointed.
Cons: HDMI cable will cause intermittent signal problems. Cannot use it.
Summary: I switched from Time Warner two years ago and never looked back. Not a problem with any feature including customer service. They blow away all local competition and I recommend them to
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Rated Show by the Epinions community May 10, 2012
Pros: Hope
Cons: Unprofessional and disrespectful of client's time.
Summary: Processed my order online last week. Everything set to go. Spoke with order department and customer service 4 times since order. Scheduled phone line installation 2 days ago. Stayed home from work to meet installer 8 am till noon. Never saw
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Rated Show by the Epinions community May 10, 2012
Pros: Some nice TV features
Cons: Terrible internet if you need reliable service.
Summary: I made two mistakes, first believing the AT&T sales person, and second, not reading reviews of previously scammed customers. My biggest complaint, other than bad customer service, is with internet. Their claim for cutting edge technology with fiber
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Rated Show by the Epinions community May 6, 2012
Pros: you don't have to wait too long for someone to answer the phone.
Cons: I think there are too many to post. They do not listen.
Summary: As I sit here for the third week of having issues with my cable, I wish I could choose a different service. The only downside is that no other service is offered in my area. Thank you government regulations. Talking on the phone with someone gets me no
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Rated Show by the Epinions community May 5, 2012
Pros: Stick with DSL or what you have currently. Bill is easy to read though.
Cons: Terrible speed. Terrible Customer service. False promises. Very spotty reliability even in dense populated areas.
Summary: Only will list the facts from our experience. Uverse installed on a Wednesday with a tech and his supervisor. Went out that night. Had no phone either. Was three days till another technician could arrive. Advised it was installed incorrectly and
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Rated Show by the Epinions community Apr 30, 2012
Pros: None
Cons: Service, service, service!
Summary: Installer never showed never called. Called AT&T and they were going to send someone else. Forty two minutes on hold and I'm transferred to a whole different department. I should have believed all the negative
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Rated Show by the Epinions community Apr 29, 2012
Pros: The main menu, the remote control,
Cons: There are some issues with the image in some shows, Comcast have simmilar problems too.
Summary: I had AT&T U-Verse triple play installed for about one month now. I really like the product and am very happy with it. I had Comcast before and had also no complaints about it but the AT&T sales person was too good to reject. After $300 cash
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Rated Show by the Epinions community Apr 27, 2012
Pros: Stay with you cable company! AT&T U-Verse has the worse customer service in the world!
Cons: AT&T U-verse has absolutley no customer service.
Summary: I own a company, am tech savy and live in a major city. This customer experience is as bad as it gets. Disconnected my phone to put in their protocal and now its 2 months later and i still don't have phone service! TV and internet work
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Rated Show by the Epinions community Apr 25, 2012
Pros: No Idea
Cons: Non-existent Customer Service
Huge wait time for an appointment for installation
More Expensive than Competitors
Summary: I attempted to order U-300 and Max Internet....mid-March. It is now end of April and the technician will not be here until May 8th......enough said. But wait there's more. After an hour and talking to 3 different people I finally got an appointment. I
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Rated Show by the Epinions community Apr 24, 2012
Pros: Not ONE GOOD THING TO SAY!
Cons: Uverse is HORRIBLE. Own Tech Support can't make it work!
Summary: Aweful Service, I'm so disappointed! 2 Modem Changes, 3 Service Calls, and several LONG LONG Calls with unqualified tech support in foreign countries. Today the icing on the cake was the numbnut in some foreign land erased ALL of my printer
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Rated Show by the Epinions community Apr 16, 2012
Pros: good tv package.
Cons: terribe terrible customer service. rip you off and they dont care
Summary: I have never had so much trouble with customer service as i have had with them. they added charges to my accout after i specifically told them i did not want a service. they are so hard to get hold of, if you want to get anything accomplished
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Rated Show by the Epinions community Apr 9, 2012
Pros: Not a single one I can think of...when the service works its okay I guess.
Cons: Exorbitant Billing, Poor Customer Service, Faulty Equipment, Reps flat out lie to customers
Summary: At&t's Uverse service is an absolute nightmare. I must have spent over 30 hours talking to customer service reps about incorrect billing, faulty equipment, and complaint filings since March of 2011. It is now over a year later and nothing has been
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Rated Show by the Epinions community Mar 28, 2012
Pros: None
Cons: Everything!
Summary: This is by far the worst company I have ever dealt with. Never received the "deal" I was supposed to get and am transferred at a minimum 4 times with each phone call. After hours of time on the phone, I finally reached a person in their
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