AT&T U-verse

AT&T U-verse

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  • Gave it up

    Mar 5, 2012 by
    Rated Show
    Pros: Happy with internet and phone.  Like DVR capabilities. Rarely had service problems.
    Cons: Worst customer service!  Overpriced.  YES network blacks out Yankee games in Fl.

    Summary: The biggest drawbacks are the cost and the miserable and frustrating customer service.  Given misinformation when I signed up about broadcast of Yankee games with 450 Sports ... read more

  • Not happy

    Feb 10, 2012 by
    Rated Show
    Pros: Faster video and picture loading.
    Cons: Poor picture quality on television and insufficient support for devices.

    Summary: When the tecnicians came to install ATT Uverse, I had 2 wireless computers and one wireless printer that all worked fine.  When they left, I only had one computer that worked but no printer functin.  The picture quality on my television is ... read more

  • Avoid at all costs

    Feb 1, 2012 by
    Rated Show
    Pros: I was able to bundle my services together.
    Cons: Terrible customer service.
    Messes up and doesn't fix it.
    Slow to help. 

    Summary: The tv and internet are average.  I would not say they're better than anything else I've used.  I'd avoid them solely based on how consistently terrible their customer service was to deal with.  They'd screw something up and pretty much ... read more

  • At&T is the Worst

    Jan 25, 2012 by
    Rated Show
    Pros: NOTHING!!!!
    Cons: Deceptive sales practices and horrible customer care.

    Summary: I didn't even make it to the install. I ordered Uverse service and was quoted a price and install date. They said they would email me with the confirmation immediately. Never got the email. I called numerous times and they said the email was coming. I ... read more

  • U-Verse disaster

    Jan 13, 2012 by
    Rated Show
    Pros: none
    Cons: See above.  Total scam

    Summary: My experience with U-verse has been one of the more frustrating purchases in my life. They do not honor their promotions and will constantly contact you to confirm your bundle package pricing even after 1 month of service. It is basically a complete ... read more

  • Incompetent company

    Dec 6, 2011 by
    Rated Show
    Pros: None
    Cons: Poor customer service

    Incompetent employees 

    Summary: An AT&T representative knocked on my door and informed us that we now had U-Verse available in our neighborhood. She could offer us a great deal on bundling our services as we already had AT&T home phones & cell service. She spent 2 hs ... read more

  • Buyer Beware

    Dec 6, 2011 by
    Rated Show
    Pros: Features are good: All DVR, Voicemail, Caller ID on TV, multi port modem
    Cons: Costly; poor picture quality; DVR boxes seem to be cheap; Customer Service poor

    Summary: I personnaly have always considered ATT's Customer Service one of the worst, especially over the phone for technical service or questions.  We subscribed to ATT Uverse 3 yrs ago (when introduced in our area as we had only one choice before) and the ... read more

  • No service yet AND

    Nov 21, 2011 by
    Rated Show
    Pros: None
    Cons: Lousy customer service

    Summary: I do not even have  AT&T U-Verse sevice yet and already I am a dissatisfied customer. I placed my order on 10/26/11 and my install was scheduled for 11/19/11. A long wait but according to my son worth it. I also would save $50+ a month over ... read more

  • Must not be like the others I LOVE it!

    Nov 7, 2011 by
    Rated Show
    Pros: Simple to function, record up to 4 shows at once Great OnDemand
    Cons: Not the easiest search

    Summary: I signed up for U-verse online. Set my install time for the next day available. On install day the rep called and asked if the installer could come by earlier, sure great! Once he arrived the install was painless, he had to run a new line from the pole ... read more

  • Worse Than Before

    Oct 30, 2011 by
    Rated Show
    Pros: Good customer service by AT&T Customer Service representatives.  I commend them for good customer service.
    Cons: Major fluctuations in bills.
    Extremely slow internet service.

    Summary: I changed over from AT&T DSL service to Uverse in order to improve my internet connection for websites.  It was a major hassle and I would not do it again.  My access to website videos is actually worse than it was before.  My ... read more

  • Terrible Customer Service for AT&T. Start up service is a joke. Stay with cable.

    Oct 7, 2011 by
    Rated Show
    Pros: None. 
    Cons: Customer service is horrible. 

    Summary: Customer Service is a joke...took an hour to get the order placed and then they don't give an installation date till next day by email....6 weeks...are you kidding me.  Then it takes nearly 2 hours to get through and cancel service.  I'll never ... read more

  • Uverse HD TV and Internet

    Oct 5, 2011 by
    Rated Show
    Pros: Internet Speeds were as promised with no inconsistencies in service to date. 
    Cons: HDTV quality is the worst I've had (Compared to Dish and Directv). 

    Summary: One of the worst experiences I have had with home services. The HD TV quality is horrible. When a programs audio is not in Dolby Digital, the audio output from Uverse causes my surround sound to be choppy; when I contacted customer service at AT&T ... read more

  • Good TV & Internet. Very poor customer service.

    Oct 1, 2011 by
    Rated Show
    Pros: Reliable, decently fast Internet and good TV choices for the price. 
    Cons: Poor customer service. Glitchy website for making payments and other account services. 

    Summary: AT&T's U-Verse TV and Internet service itself is fine. Very reliable with a good selection of channels and HD programming.Customer service is where AT&T U-Verse falls short. They have screwed up my TV & Internet billing for the last 5 ... read more

  • U-verse, Not All it's Worked Up to Be

    Sep 15, 2011 by
    Rated Show
    Pros: At&t U-verse seems to have well priced service for the speed of the internet.
    Cons: Abysmal customer service. You're better off talking to a tree.

    Summary: Originally had Cox cable internet.  At&t had some great specials on their internet service making it nearly half the price of Cox, so I decided to switch.  It took 3 calls for At&t to finally get the correct address and for the internet ... read more

  • Nice people, horrible service

    Aug 6, 2011 by
    Rated Show
    Pros: Interesting ecosystem with AT&T (wireless TV), AT&T hotspot access, and good programming choices. 
    Cons: Awful customer experience.  Hours spent trying to get what was paid for. A failure. 

    Summary: Enrolled in September 2009.  Since then, I've had to make 32 calls in for tech support (internet or TV problems) and have had 15 on-site visits (their count - mine is closer to 2 dozen).  Now the installed wireless TV solution hardware failed ... read more

  • be prepaird to wait if you need to talk to a person

    Jul 13, 2011 by
    Rated Show
    Pros: i found that the Internet is faster
    Cons: customer servise, you have to hold for to long

    Summary: Well my biggest complaint is having to wait on hold for so long. I have had a couple of problems with my bill so far and had to call customer r only to be put on hold for 20 min to get transferred to someone Else and waited for another ten min. Believe ... read more

  • AT&T has the absolute worst customer service you will ever experience

    Jul 8, 2011 by
    Rated Show
    Pros: fast internet when it's working
    Cons: You cannot get any customer service from this company, period.

    Summary: I have had AT&T U-verse for several years now and I can say without fail they make you wait on hold between 15 and 45 minutes anytime you call them. Today when I asked, very politely, to speak to a supervisor after being on hold 35 minutes the rep. ... read more

  • U-Verse.....U-Lies

    Jul 7, 2011 by
    Rated Show
    Pros: If you enjoy being exploited....then you've arrived at the right location.
    Cons: Money over morals / ethics.

    Summary: I was explicitly told by the sales rep that two receivers were included in the U-Verse package, and that I would pay an extra seven dollars a month for a third.  When the bill arrived I discovered that I received one receiver in the package, and ... read more

  • Always Troublesome and Terrible (AT&T)

    Jun 24, 2011 by
    Rated Show
    Pros: The few times that it all works, its really cool.
    Cons: Typical AT&T...they just can't deliver on the basic promise of reliability.

    Summary: I made the switch to Uverse about two months ago and it's been one of the worse decisions I have ever made.  The broadband service is so unreliable that my home alarm has gone off 7 times in the middle of the night due to phone line failures. ... read more

  • ATT Uverse

    Jun 14, 2011 by
    Rated Show
    Pros: TV is OK.
    Cons: Internet service is slower than Cablevision for more money.
    Phone service has all sorts of issues.

    Summary: If you currently have a service provider that is satisfactory and you are attracted to a promotional rate from AT&T do not make the change.  You will spend the bulk of your time on hold with their customer service group trying to get your ... read more

Showing 161-180 of 193 reviews
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