Absolute Software Computrace LoJack for Laptops

Absolute Software Computrace LoJack for Laptops

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    Highest Rated Consumer Review by the Community

  • LoJack: It's Not Just For Cars

    Nov 3, 2005 by
    Rated a Very Helpful Review
    Pros: Allows laptop owners to stay fearlessly mobile
    Cons: No promises from law enforcement officials

    Summary: Finally, Big Brother’s on my side. I purchased LoJack for Laptops (formerly known as Computrace) directly from Dell as part of my Dell Latitude D610 customization process. It guarantees stolen laptop recovery within 30 days, using hidden ... read more

  • Excellent peace of mind

    Sep 4, 2007 by
    Rated a Helpful Review
    Pros: Difficult to circumvent, provides excellent peace of mind, very easy to install.
    Cons: It's so stealthy, I might forget to use the service if the laptop gets stolen.

    Summary: I purchased this product at a computer store where I used to work back in 2006, with a 3 year license. I don't buy anti-theft solutions without doing my homework. Luckily, there was little homework to do working in a high-tech environment. It seems ... read more

  • Visible and Easy To Tamper With

    Jul 27, 2007 by
    Rated a Helpful Review
    Pros: May defend against casual theft.
    Cons: Trivial to disable.

    Summary: In the product description Absolute Software promises that LoJack for Laptops is "hidden and virtually tamper-proof" -- if only it was true. The Mac version is relatively easy to detect and trivially easy to disable, and it appears that the Windows ... read more

  • Express Customer Reviews

  • Horrible software, awful customer service

    Jul 20, 2012 by
    Rated Show
    Pros: I can see my laptop on a map. Goodie.
    Cons: Awful customer service, totally lacking in knowledge and completely ineffectual.

    Summary: This company is a joke - the software is easy to defeat if someone just wants to get data off your machine (turn off wireless and don't connect it to a network). And their customer service is worthless - in a phone call I could tell the person didn't ... read more

  • can't reach company to report theft

    Sep 17, 2011 by
    Rated Show
    Pros: If it works, it's a great thing.  If.
    Cons: I have to agree with the other reviews about the customer support being just terrible.

    Summary: Don't know if the system works or not.  I am trying to report the theft, but the web site has not sent my forgotten password, although I've requested it twice.  When I called in to the customer support line, after listening to lots of info ... read more

  • Support

    Jul 30, 2011 by
    Rated Show
    Pros: No pros yet
    Cons: Download failed to activate. 
    No response at all from on screen support request. 

    Summary: After downloading using on-line Absolute website and installing  laptop continues to show as 'Inactive' with 'No Name'.  ie it failed to detect the laptop at all.  No direct email, no phone number to customer support. Hade ... read more

  • Worst customer service ever!!

    Apr 21, 2010 by
    Rated Show
    Pros: It installs the agent ok, and reports to the call center web page
    Cons: Terrible, non-helpful sales support.  Even having a direct contact they think nothing of ignoring you.

    Summary: We purchased a large quantity of LJFL for our company; our third party vendor was not familiar with the Corporate version (Computrace). When contacting the sales dept of Absolute Software about switching over to Computrace at first I got friendly 'sure, ... read more

  • A very useful product

    Aug 7, 2008 by
    Rated Show
    Pros: Not expensive, simple to install
    Cons: None

    Summary: A few people on these boards see this as a waste of money and it is until your laptop gets stolen. Obviously organizations need to use such software but as an individual who stores so much on my laptop i also recognize the benefits of it. It was easy to ... read more

  • This product saved me a lot of stress and money

    Jul 31, 2008 by
    Rated Show
    Pros: Easy to install, peace of mind, incredible service
    Cons: Having to pay for it

    Summary: I was convinced by the rep at Best Buy to purchase this software which was very easy to add to my computer. 8 months later my laptop was stolen from school and once I reported it, the laptop was recovered and returned to me as a result of the service. ... read more

  • Lojack is a worthless piece of garbage software!!!!!!!

    Jan 6, 2008 by
    Rated Show
    Pros: You can use Lojacks software as a coaster for drinks!!!
    Cons: Im out of a $950.00 stolen laptop.

    Summary: My laptop was stolen from my home. Called police and Lojack made police report.Lojack reassured me that as soon as the laptop goes on online they will work inconjunction with police and catch the perp and recover the laptop.Lojack reassured me that in 30 ... read more

  • Big Disappointment

    Sep 17, 2007 by
    Rated Show
    Pros: Seems like a great idea. Exited about the ideas of helping the Police catch Thief.
    Cons: In practice, having Computrace made no difference and was a waste of time and money.

    Summary: After spending $75 to have Computrace included with my Dell laptop, my laptop was stolen from my car in front of my house. I reported it to the police and Computrace right away and was told that the computer was "checking in" regularly and that they ... read more

  • A word from a Law Enforcement officer

    Aug 30, 2007 by
    Rated Show
    Pros: good idea
    Cons: needs more development

    Summary: If the software is installed on the hard drive, if the perp knows about lojack, all he or she has to do is take the hard drive out of the laptop, which is fairly easy with most laptops, and the installed lojack is left behind along with the hard drive ... read more

Showing 1-12 of 12 reviews
 


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