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Alienware PC Systems

Alienware PC Systems

Overall store rating:  Store Rating: 2.0
Reviewed by 114 customers

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Overall Rating:Store Rating: 4.0
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Looks Great... Your Connection Has to be Great Too

by , Nov 10, 2012 Rated a Very Helpful Review
This review will be about the Alienware PC Systems website and customer service. For those who haven't been keeping up with 'recent' news, Dell owns the Alienware brand now. Effectively, no matter what the press releases say, you are dealing with Dell's ...
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Overall Rating:Store Rating: 5.0
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Awesome!

by , Jul 25, 2012 Rated a Helpful Review
I first contacted Alienware sales support through the online chat thing. I built my setup, and spoke with an agent with the online chat. This happened on Tuesday, 07/17/2012. I received a quote via email, but told him I had to think about it. On Friday ...
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Overall Rating:Store Rating: 1.0
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WoW worst cust serv I ever had! Thanks dHELL

by , Sep 3, 2011 Rated a Helpful Review
Ok heres the short version.  Purchased a new Ailenware M17x 3 months ago the lcd started showing crazy artifacts 5 hours in.After many of phone calls to Dell and three tech came out with refurb parts and left it worse than it was when thay started, ...
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Overall Rating:Store Rating: 5.0
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Better than expected, Don't be afraid!

by , Aug 30, 2011
(Not Yet Rated)
I ordered my Alienware M14X laptop online on the 20th but the payment checkout process did not complete so I was forced to call in and order. The lady I spoke with was super nice and notified me about the current deals they had to offer.  The next ...
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Overall Rating:Store Rating: 1.0
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Broken Promises and Lack of Solid Information

by , Sep 8, 2009 Rated a Helpful Review
Alienware Customer Service is a joke... nothing but lies, guesses, and broken promises:  Order for Area-51 M15X laptop placed 5/27/09 showed schedule to ship 6/1.  Immediately rescheduled to 6/3 as soon as the order was accepted. ...
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Overall Rating:Store Rating: 1.0
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Really not worth it, spend your money elsewhere.

by , Aug 16, 2009 Rated a Helpful Review
A few months ago I bought an expensive Alienware desktop PC. The price difference to other 'design-it-yourself' online stores was about 500 Euros but I thought I would be getting quality. First of all there was the troublesome payment procedure. It ...
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Overall Rating:Store Rating: 1.0
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What a huge disappointment and full of frustration!

by , Feb 11, 2009 Rated a Very Helpful Review
Alienware used to be one of the top PC systems out there. So when we needed new laptops for work, we decided to go with Alienware.My company bought four Area-51 m5500 laptops for our use out on the road. Well at least three of these four, after ...
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Overall Rating:Store Rating: 1.0
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Read this - Restocking fee overturned

by , Feb 3, 2009 Rated a Very Helpful Review
I am writing this because i know their are tons of people who are having problems with the Alienware Restocking fee.  First let me state that i do believe the restocking fee exists for a purpose - and a good purpose.  This explanation is for ...
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Overall Rating:Store Rating: 1.0
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Overpriced, underperforming and bound to fail

by , Jan 27, 2009
(Not Yet Rated)
Overpriced, underperforming and bound to fail.  I bought an alienware laptop 4 years ago with alienware.  Just over a year (and just out of warranty) the laptop had a complete system failure.  Basically the Laptop overheated and melted ...
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Overall Rating:Store Rating: 1.0
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You WILL have problems, Terrible Customer Service, Poorly made machines!

by , Jan 23, 2009 Rated a Helpful Review
I was so so disappointed with everything that Alienware did.  The machine went back three times for repair and on the final one I requested my money back and they even refused to pay for the collection; so after a letter from my threatening legal ...
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Overall Rating:Store Rating: 1.0
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You get what you pay for is not always true.

by , Jan 9, 2009 Rated a Very Helpful Review
I would never buy another Computer from Alienware agian!! I ordered one of the higher end gameing computers it did arrive on time, But that is when the trouble started I opened the box withen 10 min of its arrival and tried ...
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Overall Rating:Store Rating: 1.0
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WORST EXPERIENCE I HAVE EVER HAD

by , Jan 5, 2009 Rated a Very Helpful Review
The worst experience I have ever had.  Placed and order in September 2008 for an Area 51 - 7500 desktop $3800.00 ... Received the computer 3 weeks later.  Was not working properly.  Worked with tech support on phone.. basically had to ...
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Overall Rating:Store Rating: 1.0
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Save Yourself the Frustration. Don't Buy Alienware.

by , Nov 5, 2008
(Not Yet Rated)
IntroductionI'd like to start this by saying I am not your average PC user.  I've been in the technology field since I was 14 training people how to use AutoCAD.  I've been through several facets of the industry from web ...
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Overall Rating:Store Rating: 5.0
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Helpful and Quick

by , Oct 18, 2008 Rated a Very Helpful Review
I would say my experience with Alienware has been quite satisfactory.Although saying that i have had some minor problems.I decided i wanted an Alienware pc since games like Crysis and Farcry 2 were announced released and I always go for ...
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Overall Rating:Store Rating: 1.0
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Alienware's Marketing Staff is Pathetic

by , Sep 28, 2008 Rated a Very Helpful Review
Alienware has a very bad marketing attitude. I applied for an Alienware Titanium credit account (which they screwed up and got confused with my Dell Preferred Account and cost me hours on the phone to get it cleared up, should have been a warning sign!) ...
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Overall Rating:Store Rating: 1.0
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System worked but not as advertised, Costly return

by , Sep 22, 2008 Rated a Helpful Review
RE: Order placed in Sept 2008:I had a bad experience with this company. I wanted a good system but I also wanted a quiet unit and I called their sales people prior to purchase to inquire about the noise level of their systems. I was told that with ...
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Overall Rating:Store Rating: 1.0
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Craptastic!

by , Feb 12, 2008 Rated a Helpful Review
Customer service is non-existent and they don't honor their warranties. I would never buy anything from Alienware or Dell again! Run!! Run before it's too laaaate...... They sell you junk at a premium price and then when it breaks down they charge you ...
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Overall Rating:Store Rating: 5.0
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I LUV my Alienware

by , Dec 26, 2007 Rated a Helpful Review
I am very glad I purchased an Alienware. I looked at other brands including Dell XPS, IBM, Voodoo, Thunderbox, Cyber Power, Xi and Micro Velocity. I read the reviews from magazines such as PC World and interviewed my IT/MIS at work and several electronic ...
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Overall Rating:Store Rating: 5.0
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Fantastic customer service, Great machines!

by , Jul 25, 2007 Rated a Very Helpful Review
I purchased an Area 51 7500 Quad CPU with 3.2GHz liquid-cooled overclocked desktop, plus an Area 51 M5550 laptop, 2.33 GHz core 2 duo. I received the laptop first. Excellent performance - much faster than similarly rated laptops from other sources ...
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Overall Rating:Store Rating: 1.0
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Nice looking product, the WORST SUPPORT of any product by anyone!

by , May 29, 2007 Rated a Helpful Review
I purchased 2 Alienware laptops, an Area-51 m5550 and an Aurora m9700. I was expecting to have a few issues with the m9700 since it was the first SLI notebook created at the time. Strangely enough it was the Area-51 m5550 that had ALL of the problems ...
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