American Blind and Wallpaper Store - decoratetoday.com

I ordered a roller shade with the auto stop option on 4/22/07. I received the order on 5/8/07 and the plastic pin that the instructions show for turning the locking pin broke. I called their customer service that day to order a replacement part. I was ...

I have purchased many American Blinds over the years but feel the quality has really declined recently. The blinds we have ordered within the past year will not lock in place and the slats do not "stay put. I have never had a good experience with their ...

my letter to them.... we will see if they respond... Quality Issue - American Blinds, Wallpaper & More or decorate today.com 6-6-07 Order # ####### Hi, I my order number is above and I do not usually complain.... but $270 later.... I received the ...

I was initially drawn to American Blind and Wallpaper because it popped up near the top of the list on an internet search. Free shipping also got my attention. Their selection was good, the website easy to use, prices seemed good, and they had what ...

WORST ONLINE SHOPPING EXPERIENCE EVER!!! YOU WILL NOT GET WHAT YOU ORDER, ONLY WHAT THEY WANT TO SEND YOU!! I did just what they say on TV..."go to your favorite home decorating store and pick out what you what and order from us at great savings" So I ...

Having given American Blind and Wallpaper at least three different opportunities to create a satisfied customer I am sorry to say that they have failed each time. Over the last few years I have tried to purchase wallpaper. Each of the last three times ...

I ordered curtains for my living room which had street facing windows. I needed curtains ASAP. I ordered RED curtains as stated on the website to match my red furniture. The color swatch on the site is red. After 2 emails and 14 days I finally received ...

I have had the absolute WORST experience with American Blinds and Wallpaper recently. I have ordered from them in the past and always received good service in a timely manner. This time, however, has been very different. I ordered wallpaper with ...

American Blind and Wallpaper uses drop shippers, which is why some people have a good experience and others don't. Drop shipping works like this: You place an order at AB&W and they charge your credit card, then they email the order to another ...

Absolutely would never ever shop at American Blind and Wallpaper(also does business as Decorate Today) ever again. I ordered curtains and was never told about their $5 processing fee until I did the math on my own afterward and realized the price was ...

My old home had curtains simply because my children when they were younger destroyed the vertical blinds left by the previous owner. Curtains were just a more practical choice. However, I always had the desire to have vertical blinds instead. With ...

I ordered most of my blinds for my new house from AB&W the end of September. It's October 18 and I haven't received them all. Why? Because this company is the poorest run company I have ever ordered from and much of it has to do with total lack of ...

Order for 20 cellulars & 2 mini-blinds was placed 8/19 and they immediately charged our card - quite a chunk. On Monday, they informed us that a single feature/color combo was not available and that a second color choice had been discontinued - affecting ...

American Blinds is horrible. I ordered two window coverings online: pleated shades for two windows. After a week from ordering I got a message on my ansering machine saying that one of the colors I ordered had been discontinued and do I want to go ...

I first ordered a pair of cordless room-darkening cellular shades for the baby's room. The shades were fine, but one of the bracket sets was incompatible with the shades. Why would they send different mounting hardware with the same shade?? I got back ...

I needed a set of blinds for a door with a full-length glass panel. I decided to buy 1-inch wood blinds with a valance, and American Blinds' website offered several brands that looked good. I ordered samples of their American Brand. Although the samples ...

Having recently moved into a new place, I've been on the prowl for best prices without sacrificing quality. A friend forwarded an email to me for 15% discount from decoratetoday.com (ends June 22). Having already measured the 3 windows I needed, I went ...

As we were applying glue to the back of the border, we discovered that one of the two spools was cut and taped together. About 4 feet into the spool, we found pieces of paper taped together! Upon closer look, we realized that the top of the border was ...

I was once a happy customer of American Blind and Wallpaper. Quick delivery. Satisfactory product. In fact, in the last year I have placed several orders, 15 blinds in all. My last order was placed in Feb 2004. I order after having received a ...

Honestly, I ordered wallpaper several times from them and didn't really have any problems with the order itself. Products were shipped in a reasonable time and were as expected. The sample service is OK, I gather they actually ship from many different ...

We ordered 6 mini-blind sets 8 years ago. They were American's own "premium" heavy 8-gauge blinds & ...

TV shows such as Trading Spaces, While You Were Out, Design on A Dime, Decorating Cents, etc. ...

When I decided to sell my condo last February and rent an apartment I was in need of ordering some v ...

Shopping is great, go elsewhere to buy. Shopping for wallpaper is a breeze. Ordering is fine. I am ...

Easy ordering, great prices, large selection. Was disappointed after buying my home to find that ...

I was shopping the market for blinds and researched several online merchants. I did not end up buying from abwf for the following reasons:

1. they only offer swatches of their own brand "american brand" items, not for bali, levolour, hunter...

I recently purchased wallpaper from this company. Though I haven't put it on yet, dealing with the on-line store was very good. They have a huge selection of wallpaper and you are able to add to a portfolio, which was very helpful. I was able to narrow ...

I ordered wall paper from them, which was quite easy to do, they immediately charged my credit card and sent me a confirmation email. Ten days later I still hadn't received a tracking number or order status. I then contacted the company who said the...

Andrea, AKA Pluckyduck, keeps swearing to all that's holy on Epinions that an Online review can be written with the basics of: I came, I shopped, I ordered, the product got delivered on time, I'm happy, I'll shop there again. Let's see if I can ...

Preamble
If you've been following my reviews for the past couple of months, then you know that we're in the midst of remodeling our house. Part of the headache (and sometimes fun) of doing this is that some things in your house that you...

I bought some wallpaper from these guys a year ago.   Just the other day I discover a $9 charge on my account from a certain "ENT*ENTERTAINMENTREWARDS", and realize it has been recurring every month for a whole year.    In the past I dismissed the charge as a movie ticket, but recently I haven't seen any movies.   I call them up, and guess what?   They got my credit card information from American Blinds and Wallpaper when I made a purchase there.   supposedly there's a deceptive link somewhere in their checkout forms, that if you click it, by mistake, you automatically get signed up for this service, even if you don't give them your credit card information or if you say "yes I want to subscribe to Entertainment rewards".  you click this supposed link (i don't remember seeing it), and American Blind Wallpaper, will sell this other company all your personal information, including your home telephone, address, e-mail and credit card information.     if you do a google search for "entertainment rewards" you'll find thousands of people that also have been fraudulently signed up with them through American blinds or Ticket master.   

I'll spare you all of the grim details about my shopping experience with American Blind and Wallpaper; suffice to say that I will never buy anything from this company. After my debacle with American I bought from Blinds.com and ended up saving quite a bit of money and getting better quality blinds.

The main problem here is they say free shipping and then they add a "handling fee" of $8.00 for some curtains weighing under a pound which is the normal cost of ground shipping. Just because you call shipping something else, doesn't mean you have free shipping!!! If you must buy from this site, complain about the fact they are misguiding their customers.

Additionally, I never received a confirmation email - not in my spam trap or anywhere. I later called and the woman on the phone was extremely nice, but she had alot of trouble finding the order. Then, because I ordered two different things, she had to contact two different shippers. She told me she would call me back about the second item which she could not trace. She never called back, but I received the item later.

They sent the wrong border twice. After the second time (and second phone call), I called again and they informed me the manufacturer of the border had put the wrong number on it. They said they'd order the RIGHT border from the manufacturer and get it sent out right. I have no border. We call customer service to find out what's going on and they inform us the border I originally ordered didn't exist. We had the border and no. on their website on our computer screen as they tell us this. When we inform them of this, they scramble around and then say that it's out of print. OK, fine. We then tell them we want a refund. They say OK, but we keep 30% for re-shelving fees. Finally, after and hour, we get off the phone with them promising a FULL refund. We have yet to receive the refund.

I ordered samples for $5, which was to generate a refund if I ordered. It didn't. So midway through my online order I had to finish up by phone, at which time I learned they would tack on an extra $7.50 "just because" fee. Tacky indeed. The person taking the order couldn't explain the reason for the extra charge, except that it applied to all online and phone orders.
The product was as ordered.

I had a very bad experience with American Blind. Shipment arrived two weeks after the date it was supposed to arrive. Their customer service never gets back to you no matter how often you send them an email (via their website). Their work hours are ridiculous (8am-6pm) which does not allow you to call unless while you are at work. They do not allow to return products, and if you were lucky enough to get a rep after waiting on line for 20 to 40 minutes (called them 4 times) - they are rude and transfer you from one department to another.

At this date, I cannot give a review on the quality of my curtains, as it is going on two weeks and I have not received them. I ordered them on 1/19/07, and was told I would receive them via ups ground shipping within 3-4 days. Today I checked the status (1/25/07) as I still have not received them. The website stated they would be contacting the manufacturer and for me to call if I still had not received them. I called. I was asked to hold so the customer rep could call the manufacturer. Hmmm..., this had not been done? I was then told the company had ran out of fabric, but now my curtains were in the production phase, and would be mailed out on 1/29/07. I asked why I had not been emailed regarding this matter, and was told there was no way to get a hold of me? I have a feeling if I had never called your company would have never checked. There was no discount offered for my inconvenience. I don't think, I will be using this business again.

American Blinds and Wallpaper has the WORST customer service! Of the four pleated shades I purchased, two required repair within months of use. The pull cord came completely off the track and broke in half on one and the other shade has a defective string, so the blind rolls up and down crooked, causing the shade to pucker.

I emailed the company for a service request on 10/19/06 -- no reply. On 10/23/06 I called 800-575-8016 and was told a "blind specialist" would respond in 24-72 hours...never happened!

I had to call again on 10/30/06 and finally got a Return Goods Authorization after waiting on hold for almost 30 minutes.

Another issue about AB&W -- they charge an inflated interest rate for their credit card and then won't negotiate a lower interest rate with consumers. My credit rating is very good so I simply transferred the balance on my American Blinds card to another creditor and cancelled their card. And AFTER they received my payoff, they billed me an additional $15.00 because they claim I got a promotional rate in error on a previous purchase! WHAT A RIPOFF!!

DON'T WASTE YOUR TIME OR MONEY PURCHASING ANYTHING FROM THIS COMPANY!!!

Defective blinds and NIGHTMARISH customer service! Someone answers the phone within minutes to take your order, but just try to reach customer service, I was on the phone for over an hour, after failing to receive a response to my e-mail request for customer service (which they encourage you to use while you're on hold). Buyers beware!!!

Web site, sales personnel and prices are all great. The product is another story! I ordered 2 faux wood blinds. Both came with a defective lift mechanism, terribly cheaply made. When I called about them, I was told there was no refund on custom blinds. I feel as though I have thrown my money away! I hate when that happens!

One of the blinds I ordered arrived broken. It took month of e-mails with pictures of the damage (with repeated resending) and additional phone calls to get it resolved. I got the runaround on phone calls (example: I am just a trainee and I will have to get someone to call you back. No one called, of course). I was requested to send the photos of the damage to a new person each time I resent. Then they sent me a new blind, and that was the WRONG size. I started the process all over again, and they told me I would have to wait until they reviewed the telephone records to see what I had reported (check out the e-mails please). Yesterday, they said they are sending me a new blind, once again. What are the odds that this too will be damaged and I will start all over again?

I recently measured and ordered blinds. I am a contractor and have done this with other companies with no problems. I placed my order in mid April with an expected ship date of April 20. It's now May 2, and they still don't know when they will be shipped. Apparently the manufacturer didn't have the materials to make the blinds - no kidding. After reading reviews regarding their return and cancellation policies, I am terrified to even attempt this. I'm afraid I made a $1200 BLIND MISTAKE. I would definitely not recommend them.

I was tempted to order from American Blind's web page, but decided to call to get some assurance on sizing and pulley options for the vertical blinds we wanted. The service rep was initially patient, but ultimately anxious to get our credit card number. A specific concern we discussed was getting weighted free hanging pulleys for the drawstrings instead of screw-in tension pulleys. He said we could have these. The blinds arrived at the promised date. They look good and the quality is OK. They were shipped from Prestige Window Fashions in Edison NJ rather than MI (as another reviewer notes, I see now they are "drop shippers"). Unfortunately, the blinds came with tension pulleys. I called about getting the pulleys replaced and the customer rep said she'd have to call the shipper to see if the parts were available. She said the shipper did not have the part and that was that. So much for "100% Satisfaction Guaranteed".

Being a former employee of this company, it shows that a lot of customers have had bad experiences. This company has a terrible return policy and alot of people just don't know what their doing including management on up the chain. This company does not look out for it's employees and is only out to get and keep a customer's money. I would never recommend anyone to order from this company, I wouldn't even recommend that when I was working there. You are better to order from Home Depot or Lowes or any retailer the prices are very similar.

Customer service here is very poor. I ordered wallpaper that was back ordered. After finally having to cancel the order it took a two requests and a long time to get my credit back. I had previous instances where I have asked questions about their products and had never gotten replies. This should have been a warning.

We have ordered cellular shades from them on more than 5 occasions since 2001. Each time they supplied exactly what was ordered, included all the correct hardware and packed the blinds perfectly. They also always exceeded expectations with regard to estimated delivery time.

Those blinds coming from Hunter Douglas in 2005 were packed with even more care than necessary and included a plastic garbage bag with each order for use in disposing of all the packing and protective-wrapping trash! Wow, what customer consideration.

We have used straight (100%) Internet order, phone order and live customer chat, all to our satisfaction. They do have a $5 order charge but this is very reasonable considering the free shipping. I would rather see no order charge and $5 shipping if they find this up charge per order necessary.

We have no experience with customer service since it has not been necessary. They have very good prices and there are time periods when they have an added 10%, 15% and last year, a 20% coupon during their anniversary sale.

Placing an order is extremely easy, and the customer service people are happy and willing to assist and obtain your credit card information as soon as possible. However, in my case, the order did not ship out as promised, and nobody in customer service could verify the shipment date, cancel the order and/or verify cancellation of the order. As of today, I have waited 2 weeks and still the order had not been canceled! In fact, it has now been shipped, despite the fact that I canceled the order over one week ago! Their customer service after you have paid for the produce is basically non-existent. I would not and do not recommend doing business with this company!

Major hassles with credits and returns, personnel not very clear on phone, did not receive half of order, still trying to arrange refund. hold time is really long.....

We ordered 13 cellular shades from American Blind and Wallpaper. After a year seven of the thirteen blinds had broken pull strings. We had to pack them up ship them back and pay for shipping costs. They fixed them and sent them back. Since then two of the blinds they fixed broke again, and every time we raise and lower our blinds we are afraid they are going to break. I would rate the customer service poor at best and would not recommend to anyone buying blinds from American Blind and Wallpaper (at least not they're own brand)

This company is simply incompetent. I ordered 16 rolls of Waverly wallpaper. The sales rep confirmed that there were 16 rolls in stock and they would be holding them. The order would be shipped by not later than May 5.
On May 5, they advise that manufacturer says it is out of stock -- yet they confirmed they were holding 16 rolls for me. I was trying to get the redecoration done before my son's graduation, now it is likely that it would delayed until a later date.

These folks seem to have it together. Being a web site developer, I appreciate how easy it is to find and order the product I want. Also, if you have a question during the order process, you can start a real-time chat session with a sales representative. That can save headaches and disappointments.

The only issue I had was that I wished the color tabs were larger and there was more detail on the products, but I do not have a problem doing my own product research on manufacturer sites. (Now Hunter Douglas needs to put more information on their site. It's devoid of details, but that's another story.)

I get the honeycomb shades in a week. I'll let y'all know how it goes!

Rob