HomeWeb Sites & Internet ServicesOnline Stores & ServicesAmerican Blind and Wallpaper Store - decoratetoday.com
American Blind and Wallpaper Store - decoratetoday.com

American Blind and Wallpaper Store - decoratetoday.com

Overall service rating:  Store Rating: 3.5
Reviewed by 111 customers
Write a review
Subscribe to reviews on this service
  View Information
  Read Reviews and Surveys
  Write a Review


Read Reviews  
Showing 1-115 of 115 reviews   Back to paged view
Date Rating
Overall Rating:Store Rating: 5.0
 

Great service! Fast shipping! Super prices!!! .

by pepsiface, Feb 14 '12
Great website!  Super prices!  Great service!  Speedy delivery!Have bought many times and have never been disapointed.I have recomended this site to many of my friends and they are delighted with the service and prices.I won't ...
Read the full review
Overall Rating:Store Rating: 5.0
 

HUGE improvement in insulating, quieting, darkening and improving the look of our mountain cabin.

by frankieavalon, Dec 15 '11
We’ve used American Blinds in the past, and since we were happy with our past purchase, we ordered online again. Their user friendly website and straightforward measuring instructions made it very easy to order. We just installed our ...
Read the full review
Overall Rating:Store Rating: 5.0
 

Very happy with client service, order delivery, quality of product

by boopster113, Oct 18 '11
Just about the only thing I can think of on my order is perhaps a further discount, which really would be just another perk and totally unnecessary.  I gave you folks repeat business because I was very pleased with the blind we ordered the first ...
Read the full review
Overall Rating:Store Rating: 5.0
 

Great, customer-pleasing, inexpensive, high quality product company!

by jandove, Jul 21 '11
We just recently received our order from American Blind and Wallpaper Store.  We had ordered twelve sets of woven wood shades that turned out to be absolutely gorgeous!  Each shade came clearly marked and were the exact dimensions, woven wood ...
Read the full review
Overall Rating:Store Rating: 5.0
 

My experience with this company has been second to none, they're great to work with.

by jcapie, May 02 '11
I have purchased various types of blinds from American Blind over the years and have yet to be disappointed.  I estimate that I have purchased no less than 20 blinds from them.  My most recent purchase was three MB Blinds.  These ...
Read the full review
Overall Rating:Store Rating: 5.0
 

fabulous wonderful professional and a pleasure to shop.

by mcleodlm, Mar 09 '11
   Dear Mr Graham. In my 54 years I have owned or partially owned homes in California beach towns, Canadian eastern waterfront, Nevada mountains and Mexican villages. Landing here in North Carolina after a few years in New York City and the ...
Read the full review
Overall Rating:Store Rating: 1.0
 

The WORST Internet Buying Experience I've EVER ENDURED

by lfhwood, Dec 20 '10
Simply put, these folks are the WORST.  I purchased shades from them on December 4th of this year.  TEN DAYS LATER they inform me via an email that the "material" was on Back Order and they would not be able to ship the shades until December ...
Read the full review
Overall Rating:Store Rating: 4.0
 

Classy looking and good insulators for cold Iowa winters

by kfwalker1948, Dec 14 '10
Dear Sir: First of all, thank you so much for your email. We just finished an addition to our house so I needed several more blinds and replaced several that have been hanging for over 18 years, when we first built this house. That's a ...
Read the full review
Overall Rating:Store Rating: 2.0
 

DEFINITELY NOT PREMIUM QUALITY AS STATED

by rayray1953, Nov 02 '10
I have recently placed two orders for blinds.  The first order I could not have been happier with.  The second order I am extremely disappointed with.  The blinds were advertised as 2" PREMIUM quality Levolor wood blinds.  They are ...
Read the full review
Overall Rating:Store Rating: 1.0
 

Customer satisfaction is a lie!

by kjohnson200, Aug 24 '07
I ordered a roller shade with the auto stop option on 4/22/07. I received the order on 5/8/07 and the plastic pin that the instructions show for turning the locking pin broke. I called their customer service that day to order a replacement part. I was ...
Read the full review
Overall Rating:Store Rating: 1.0
 

The quality of the blinds has declined and customer service is awful

by snowshill, Jul 28 '07
I have purchased many American Blinds over the years but feel the quality has really declined recently. The blinds we have ordered within the past year will not lock in place and the slats do not "stay put. I have never had a good experience with their ...
Read the full review
Overall Rating:Store Rating: 1.0
 

not too great so far

by areyn11111, Jun 06 '07
my letter to them.... we will see if they respond... Quality Issue - American Blinds, Wallpaper & More or decorate today.com 6-6-07 Order # ####### Hi, I my order number is above and I do not usually complain.... but $270 later.... I received the ...
Read the full review
Overall Rating:Store Rating: 2.0
 

Hidden fees taint the experience...

by woody2, Jan 28 '07
I was initially drawn to American Blind and Wallpaper because it popped up near the top of the list on an internet search. Free shipping also got my attention. Their selection was good, the website easy to use, prices seemed good, and they had what ...
Read the full review
Overall Rating:Store Rating: 1.0
 

Worst Online Shopping Experience Ever!!!!

by cbasor, Aug 20 '06
WORST ONLINE SHOPPING EXPERIENCE EVER!!! YOU WILL NOT GET WHAT YOU ORDER, ONLY WHAT THEY WANT TO SEND YOU!! I did just what they say on TV..."go to your favorite home decorating store and pick out what you what and order from us at great savings" So I ...
Read the full review
Overall Rating:Store Rating: 1.0
 

DO NOT SHOP HERE!

by karen4711, Jul 12 '06
Having given American Blind and Wallpaper at least three different opportunities to create a satisfied customer I am sorry to say that they have failed each time. Over the last few years I have tried to purchase wallpaper. Each of the last three times ...
Read the full review
Overall Rating:Store Rating: 1.0
 

Terrible customer service, slow shipping, poor quality.

by plushpussycat, Jun 05 '06
I ordered curtains for my living room which had street facing windows. I needed curtains ASAP. I ordered RED curtains as stated on the website to match my red furniture. The color swatch on the site is red. After 2 emails and 14 days I finally received ...
Read the full review
Overall Rating:Store Rating: 1.0
 

I WILL NEVER ORDER FROM THEM AGAIN

by daneen3667, May 05 '06
I have had the absolute WORST experience with American Blinds and Wallpaper recently. I have ordered from them in the past and always received good service in a timely manner. This time, however, has been very different. I ordered wallpaper with ...
Read the full review
Overall Rating:Store Rating: 2.0
 

AB&W uses drop shipper - STAY AWAY

by cincyguy42001, Mar 22 '06
American Blind and Wallpaper uses drop shippers, which is why some people have a good experience and others don't. Drop shipping works like this: You place an order at AB&W and they charge your credit card, then they email the order to another ...
Read the full review
Overall Rating:Store Rating: 1.0
 

Terrible return policy, horrible customer service! Avoid them!

by erinw1975, Jan 21 '06
Absolutely would never ever shop at American Blind and Wallpaper(also does business as Decorate Today) ever again. I ordered curtains and was never told about their $5 processing fee until I did the math on my own afterward and realized the price was ...
Read the full review
Overall Rating:Store Rating: 4.0
 

American Blinds / Decorate Today - Feed That “Trading Spaces” Urge

by AliventiAsylum, Jan 04 '06
My old home had curtains simply because my children when they were younger destroyed the vertical blinds left by the previous owner. Curtains were just a more practical choice. However, I always had the desire to have vertical blinds instead. With ...
Read the full review
Overall Rating:Store Rating: 1.0
 

THE MOST INCOMPETENT ON-LINE COMPANY YOU CAN ORDER FROM.

by evenmag, Oct 18 '05
I ordered most of my blinds for my new house from AB&W the end of September. It's October 18 and I haven't received them all. Why? Because this company is the poorest run company I have ever ordered from and much of it has to do with total lack of ...
Read the full review
Overall Rating:Store Rating: 2.0
 

What a Nightmare! Prices change by the moment!

by twinmom59, Oct 10 '05
Order for 20 cellulars & 2 mini-blinds was placed 8/19 and they immediately charged our card - quite a chunk. On Monday, they informed us that a single feature/color combo was not available and that a second color choice had been discontinued - affecting ...
Read the full review
Overall Rating:Store Rating: 1.0
 

Horrible, would not recommend, and if you need a refund you'll never receive it!

by susieq71, Sep 02 '05
American Blinds is horrible. I ordered two window coverings online: pleated shades for two windows. After a week from ordering I got a message on my ansering machine saying that one of the colors I ordered had been discontinued and do I want to go ...
Read the full review
Overall Rating:Store Rating: 1.0
 

Can't Get it Right

by bobfalcon, Apr 22 '05
I first ordered a pair of cordless room-darkening cellular shades for the baby's room. The shades were fine, but one of the bracket sets was incompatible with the shades. Why would they send different mounting hardware with the same shade?? I got back ...
Read the full review
Overall Rating:Store Rating: 1.0
 

Defective blinds and poor customer service

by obuprof, Aug 01 '04
I needed a set of blinds for a door with a full-length glass panel. I decided to buy 1-inch wood blinds with a valance, and American Blinds' website offered several brands that looked good. I ordered samples of their American Brand. Although the samples ...
Read the full review
Overall Rating:Store Rating: 2.0
 

They're okay.. just not to best deal. okay service by phone

by lainys, Jun 21 '04
Having recently moved into a new place, I've been on the prowl for best prices without sacrificing quality. A friend forwarded an email to me for 15% discount from decoratetoday.com (ends June 22). Having already measured the 3 windows I needed, I went ...
Read the full review
Overall Rating:Store Rating: 1.0
 

Beware: two different patterns taped together to form one border spool

by shoey, May 11 '04
As we were applying glue to the back of the border, we discovered that one of the two spools was cut and taped together. About 4 feet into the spool, we found pieces of paper taped together! Upon closer look, we realized that the top of the border was ...
Read the full review
Overall Rating:Store Rating: 2.0
 

Poor after the sale Customer Service!

by kmgannon, Apr 30 '04
I was once a happy customer of American Blind and Wallpaper. Quick delivery. Satisfactory product. In fact, in the last year I have placed several orders, 15 blinds in all. My last order was placed in Feb 2004. I order after having received a ...
Read the full review
Overall Rating:Store Rating: 1.0
 

Misuse of credit information

by vltl0822, Dec 20 '03
Honestly, I ordered wallpaper several times from them and didn't really have any problems with the order itself. Products were shipped in a reasonable time and were as expected. The sample service is OK, I gather they actually ship from many different ...
Read the full review
Overall Rating:Store Rating: 1.0
 

We can't recommend them.

by vall_55, Aug 25 '03
We ordered 6 mini-blind sets 8 years ago. They were American's own "premium" heavy 8-gauge blinds & ...
Read the full review
Overall Rating:Store Rating: 4.0
 

Decoratetoday.com; For All Your Decorating Needs

by vemartin, Jul 25 '03
TV shows such as Trading Spaces, While You Were Out, Design on A Dime, Decorating Cents, etc. ...
Read the full review
Overall Rating:Store Rating: 4.0
 

Anything and Everything to Decorate your Home.

by grandgram, Jul 24 '03
When I decided to sell my condo last February and rent an apartment I was in need of ordering some v ...
Read the full review
Overall Rating:Store Rating: 2.0
 

Great shopping for wallpaper, lousy delivery

by bizwriter, Jun 18 '03
Shopping is great, go elsewhere to buy. Shopping for wallpaper is a breeze. Ordering is fine. I am ...
Read the full review
Overall Rating:Store Rating: 4.0
 

no hassle, great pricing

by carlwu, Jun 12 '03
Easy ordering, great prices, large selection. Was disappointed after buying my home to find that ...
Read the full review
Overall Rating:Store Rating: 2.0
 

shop elsewhere

by marymellen, May 03 '03
I was shopping the market for blinds and researched several online merchants. I did not end up buying from abwf for the following reasons:

1. they only offer swatches of their own brand "american brand" items, not for bali, levolour, hunter...
Read the full review
Overall Rating:Store Rating: 5.0
 

So far, so good

by Nokidding, Mar 27 '03
I recently purchased wallpaper from this company. Though I haven't put it on yet, dealing with the on-line store was very good. They have a huge selection of wallpaper and you are able to add to a portfolio, which was very helpful. I was able to narrow ...
Read the full review
Overall Rating:Store Rating: 1.0
 

charged my account and didn't deliver

by bleaveme, Mar 24 '03
I ordered wall paper from them, which was quite easy to do, they immediately charged my credit card and sent me a confirmation email. Ten days later I still hadn't received a tracking number or order status. I then contacted the company who said the...
Read the full review
Overall Rating:Store Rating: 5.0
 

I came, I shopped, I ordered.

by susanwhipple, Jan 26 '03
Andrea, AKA Pluckyduck, keeps swearing to all that's holy on Epinions that an Online review can be written with the basics of: I came, I shopped, I ordered, the product got delivered on time, I'm happy, I'll shop there again. Let's see if I can ...
Read the full review
Overall Rating:Store Rating: 5.0
 

Decorate Today at American Blind and Wallpaper Factory

by kristinafh, Nov 16 '02
Preamble
If you've been following my reviews for the past couple of months, then you know that we're in the midst of remodeling our house. Part of the headache (and sometimes fun) of doing this is that some things in your house that you...
Read the full review
Express Reviews
Overall Rating:Store Rating: 5.0
 
Impressive
by jawitt,Apr 17 '12
The online ordering process was easy and user friendly.  Our blinds arrived on or before the expected delivery date (we had two separate orders). When our first order came, it had all the parts and it was easy to install.  When the second blind
Read more
Overall Rating:Store Rating: 5.0
 
Easy, timely and exceptional service.
by sklukas,Apr 13 '12
There's not a thing I would change about my recent purchases at American Blinds. All three sets of blinds look phenomenal and came undamaged in a timely manner.The customer service was exceptional. I received a much appreciated follow-up email
Read more
Overall Rating:Store Rating: 5.0
 
excellent
by tansytoo,Mar 28 '12
I shopped a number of sites before choosing American Blinds .  Good service, patient skilled consultant, beautiful blinds. After all the games from the rest, this company had the best price. I will choose American
Read more
Overall Rating:Store Rating: 5.0
 
Caring & knowledgeable staff, fast delivery, quality product.
by lk1212,Mar 13 '12
I did some business with American Blinds about 10 years ago and I didn't remember anything negative about the experience. So when I needed to order some custom blinds again recently, I thought of using them. And I wasn't disappointed.
Read more
Overall Rating:Store Rating: 5.0
 
So very easy to shop the website and place orders.
by jsmweber,Feb 21 '12
I am completely satisfied with the service that I received with my last purchase.  I had mentioned in my last survey that if I could get them a bit faster that would be nice.  This past purchase I ordered the American Blinds brand and they
Read more
Overall Rating:Store Rating: 5.0
 
The ordering process is easy and the finished product is great quality.
by dwatkins52,Feb 20 '12
I cannot think of a thing I'd change about the products or services at American Blinds.  I have used American Blinds on several occasions and have never had a single problem, either using the website ordering process or the finished product. 
Read more
Overall Rating:Store Rating: 5.0
 
FANTASTIC !!
by toyladyterri,Feb 07 '12
Well unfortunately Sean, I have absolutely NOTHING to share with you about what I would change about our experience with your company. EVERYTHING! - from how easy it was to order online, to the shipping time, to the quality of the products - was
Read more
Overall Rating:Store Rating: 5.0
 
Very Satisfying Experience
by sdlady,Feb 01 '12
I am a long-time American Blinds customer. I continue to purchase from them for many reasons. Selection is broad, products are well made and pricing is extremely reasonable. The website is informative and easy to use, order placement is, too,
Read more
Overall Rating:Store Rating: 5.0
 
A-ONE
by dcole098,Jan 25 '12
I LOVE American Blind and Wallpaper Store.  Why???1.  Everyone has been great to work with, friendly and helpful2.  They stand 100% behind your product that is important to me.3.  Their brand is made in the US,
Read more
Overall Rating:Store Rating: 5.0
 
Quality, service and delivery time-100% + satisfied!
by sbrown1,Jan 17 '12
I can't think of anything I would change regarding our experience with American Blind and Wallpaper Store. We replaced all of the blinds in the house when we moved in many years ago with blinds from your company. Our recent order was to replace a
Read more
Overall Rating:Store Rating: 5.0
 
I love American Blind
by stewa062,Jan 16 '12
I am always pleased with my purchases from American Blind. I bought blindsfrom American Blind for my previous home and I came back to buy blinds formy new home.  They have an excellent selection at very reasonable prices.  Customer
Read more
Overall Rating:Store Rating: 5.0
 
Pleasant enough to continue getting my business
by essexton,Jan 15 '12
I’ve worked with American Blinds for years and have NEVER had a problem with orders or the receipt of orders. I can’t think of anything I’d change. Like I always tell my family. If it ain’t broke. Don’t fix
Read more
Overall Rating:Store Rating: 5.0
 
Ordered one day received wallpaper the next.
by flash1999,Jan 01 '12
We love the paper. You chart was on the money for the amount needed.  I will recommend you to any of my friends who need
Read more
Overall Rating:Store Rating: 5.0
 
Quality products and service
by kaymck,Dec 20 '11
I have been very happy with every item I've ordered from you and I've been doing business with you for at least 20 years.  Your web site is great and I love being able to order sample colors.  I've previously ordered wood blinds for a
Read more
Overall Rating:Store Rating: 5.0
 
I wouldn't change a thing - great product, easy to install and looks great!
by scrow1121,Dec 16 '11
I have purchased many blinds from American Blind and Wallpaper Store so when I needed something for my large living room picture window, this was my "go to" company.  The web site is great, the shade was custom made to fit my window in the color I
Read more
Overall Rating:Store Rating: 5.0
 
Great service, great products, great prices!
by paulpierce,Dec 09 '11
I have ordered two pre-pasted border murals from American Blinds and Wallpaper over the past couple of years.  The first was a beautiful print of woodlands and wildflowers, 12 inches high by 12 feet long, with a pattern that repeated every 4
Read more
Overall Rating:Store Rating: 5.0
 
Very easy to purchase and put up. We love them!
by kristy_mazza,Dec 06 '11
My husband and I LOVE our new blinds that we purchased for our family room! They are beautiful and easy to put up! We plan on ordering more from your company for our bedroom after the holidays. As far as changing anything; I wouldn't. The product is
Read more
Overall Rating:Store Rating: 5.0
 
Great place to shop!!!
by tjs13,Dec 03 '11
I love shopping at Americanblinds.com.  It's easy and affordable.  The customer service staff is friendly, knowledgeable and helpful.  I've been shopping at Americanblinds.com for years.  I intend to purchase more Bali solar
Read more
Overall Rating:Store Rating: 5.0
 
A company that makes me happy!
by frugaleagle,Nov 22 '11
Excellent company to do business with.  I had inadvertently ordered the wrong size online and called the company.  The problem was resolved immediately.  Blinds are well made, inexpensive and delivered problem free.  I wouldn't
Read more
Overall Rating:Store Rating: 5.0
 
American Blind's highly recommened
by candace101,Nov 17 '11
great price's,  beautiful selection's,  and the customer service is truely helpful.    I will only shop at American Blind's.   highly
Read more
Overall Rating:Store Rating: 5.0
 
Wonderful company with unbeatable prices!
by jparthun,Nov 08 '11
As a second generation customer, my mom and myself have always been pleased with the products and service we have received from this company.  Whether it is regarding warranty questions or ordering blinds for my house when I finally grew up and
Read more
Overall Rating:Store Rating: 5.0
 
Easy to use Website; excellent product choices; good customer service; great value.
by tlewbutler,Oct 28 '11
The product choices are excellent.  I really like being able to get samples, at a low cost and getting the discount if I order.  The products and samples are received quickly.  The only thing that would make it better would be to get
Read more
Overall Rating:Store Rating: 5.0
 
American Blinds provides quality, exacting, great blinds.
by jayneamurrill,Oct 17 '11
The delivery was as expected.  The American Blinds are high quality.  We had a little problem with the installation, but with help from Joseph in customer service, we hung the blinds the next day.  The  color of the blinds was just
Read more
Overall Rating:Store Rating: 5.0
 
I couldn't be happier!!
by keeblerscode,Oct 01 '11
I have ordered wallpaper as well as vertical blinds and cellular shades from American Blinds.  My first order was years ago.  The service has always been exceptional.  My recent order was for a vertical blind.  Upon its arrival,
Read more
Overall Rating:Store Rating: 5.0
 
I could not believe how easy they were to work with.
by cjclark1,Sep 22 '11
American Blind And Wallpaper Store are the best company to work with.I purchased many Bali blinds – both the cordless- TU/BD, Cordless, and also corded TU/BD (18 different ones)  and any problems were handled very easily and in a
Read more
Overall Rating:Store Rating: 5.0
 
Half the price of competitors, best personal service I've ever received-why go anywhere else.
by sharonwithrow,Sep 20 '11
The first thing that came to my mind, was the fact that the website was not secure when I placed the order. After thinking about it-I decided to call instead to place my order. The gentleman I spoke with was such a breath of fresh air-that I was glad I
Read more
Overall Rating:Store Rating: 5.0
 
High quality products, great prices
by kathysoup,Aug 29 '11
Your website gives good product descriptions and instructions, and allows you to customize the fit; prices are good . . . I have been extremely happy with all my purchases. So my suggestion would be -- don't change a thing!
Read more
Overall Rating:Store Rating: 5.0
 
Great customer and expedited service. Don't hesitate.
by bjacob,Aug 26 '11
I have ordered blinds from you for years and honestly I can't think of a thing I would change.  You have a great company.  I tell everyone I know looking for blinds to use you & I have never heard one complaint.  Keep up the great work
Read more
Overall Rating:Store Rating: 5.0
 
Wonderful Company with great selections and pricing
by lindseyde,Aug 16 '11
I have used American Blind company for many years and have made many purchases over the years and have never once been disappointed. The service is prompt, the shipments always arrive in a timely manner, the products are superb and the customer
Read more
Overall Rating:Store Rating: 5.0
 
Awesome!
by felinefool,Aug 11 '11
I ordered wallpaper and border in 2006 and had sometrouble with the choices I made were in-stock, then I'd be notified it was out of stock. I had already picked out my paint and after 3 tries I found something I liked that would match my paint. I was
Read more
Overall Rating:Store Rating: 5.0
 
Very Satisfied!
by jlz5,Jul 22 '11
There isn't one negative I would say about American Blinds.  Aside from excellent quality and prompt service, the friendly, helpful, and courteous customer service really stand out as exceptional.  Every window in my home is dressed with
Read more
Overall Rating:Store Rating: 5.0
 
An excellent company that treats every customer as a valued customer even for small orders
by illiniteach03,Jul 07 '11
I was very happy with my purchase and my whole experience with American Blinds.  I think that it is great that they send the samples for free and the samples arrived quickly.  It made ordering our blinds a much easier decision
Read more
Overall Rating:Store Rating: 4.0
 
very pleased with service and product
by ak6000,Jun 25 '11
 I have bought blinds at both the big box stores and American Blinds. Both purchases were of brand name blinds. Your blinds were superior in quality and construction. I will continue to buy from your company and have already recommended American
Read more
Overall Rating:Store Rating: 5.0
 
Completely satisfied!
by mkllprice,Jun 22 '11
Our new blinds look fantastic and the best part was the easy installation. My husband said they were the easiest blinds he's ever hung. We have always been happy with American Blinds. Their customer service is the best. They even honored a coupon I
Read more
Overall Rating:Store Rating: 5.0
 
Excellent Customer Service
by lavt,Apr 20 '11
I have always had excellent customer service experiences throughout the years and have never been disappointed.  I have found that if anything is not right with the order, the customer service person would always happily fix it.  The lady
Read more
Overall Rating:Store Rating: 5.0
 
Consistently has the best quality, service & price.
by mstepchuk,Apr 13 '11
I have moved 11 times in 21 years, so I have bought a LOT of blinds.  With that being said, I consistently order online from American Blinds & Wallpaper, or visit their Plymouth, Michigan showroom.  American Blinds has the best
Read more
Overall Rating:Store Rating: 5.0
 
Wonderful!!
by maryloon,Apr 12 '11
My recent experience with American Blinds was fantastic from start to finish.  The phone representative was most helpful and able to assist me with my measurements and questions.The Bali dual-cell cellular blinds are amazing.  Very well
Read more
Overall Rating:Store Rating: 5.0
 
Excellent Products & Customer Service
by huntersquest,Mar 30 '11
I appreciated the customer service inquiry received from them following my purchase.  This, and the professional and personal way it was done, sets them apart from others. I have purchased from them before and everything was
Read more
Overall Rating:Store Rating: 5.0
 
A great way to shop for quality blinds from home!
by jmontex4,Mar 24 '11
I would like to take this opportunity to tell you how pleased I am with the mini blinds that I purchased through your company.  I would definitely recommend you to family and friends.  This order was filled promptly and everything is
Read more
Overall Rating:Store Rating: 5.0
 
Outstanding with better-than-expected customer service and support.
by tworevs,Mar 24 '11
My experience with this company's service and product was outstanding. It started with my order arriving at my doorstep four days earlier than expected. A missing mounting bracket in one of the hardware boxes was quickly sent to me without hassles and
Read more
Overall Rating:Store Rating: 5.0
 
Exceptional online experience
by reslas,Mar 22 '11
We recently purchased 7 wood blinds from ABWS.Honestly, I can’t think of anything we had a problem with. The samples arrived very quickly and the blinds were here days before we expected them. The product quality is exceptional. Oh wait, we
Read more
Overall Rating:Store Rating: 5.0
 
An excellent experience.
by msears22,Mar 21 '11
Excellent service.  I installed the blinds myself.  I could not have done so without the on-line support of American Blind and Wallpaper support staff.  A great experience at a reasonable
Read more
Overall Rating:Store Rating: 5.0
 
Recent order of Roman Blinds
by loulouishere,Mar 14 '11
I was very happy with my order.  I can not think of anyway to improve. You did not have the Levalor Fabric that I wanted on your website.  I had also sent away for some free swatches which was a great way to see the fabric in
Read more
Overall Rating:Store Rating: 4.0
 
Best source online for wallpaper.
by rpthyme,Feb 17 '11
I have no complaints about the use of your website.  I was able to find what I wanted quickly.  I love the herb wallpaper border in my kitchen, and am so glad I got it. Rosemary
Read more
Overall Rating:Store Rating: 5.0
 
Very Professional, satisfactory and on time! Thanks
by gizy,Feb 08 '11
Our vertical blinds arrived to our home damaged which happened during shipment.  American blinds sent our order quickly and has done everything to make it right with us and the customer service department handled the situation professionally and
Read more
Overall Rating:Store Rating: 5.0
 
high quality of product, shipping and customer services, also reasonable price
by andyho18,Feb 05 '11
Hello SeanAbsolutely. I've told my friends, brothers and sisters about AmericanBlinds. I will tell other people I know about your company.The product is very high quality and very nice also. Good customer services
Read more
Overall Rating:Store Rating: 5.0
 
My experience was nothing but flawless each and every time. Keep up the good work
by clerview,Jan 30 '11
I have had such a wonderful response each and every time with my purchases that it is very difficult to identify an issue with the level of service
Read more
Overall Rating:Store Rating: 5.0
 
Great customer service
by mclark12,Jan 27 '11
I will tell you that your customer service was exceptional. I ordered my items online and while I was ordering, the order errored out, and would not submit the order. I went back into the website and placed the same order again. I was charged twice. I
Read more
Overall Rating:Store Rating: 5.0
 
Great quality, price, easy to install, and quick shipping!
by hspeer22,Jan 18 '11
Extremely happy with my purchase!  The blind color is beautiful and perfect for our house.  The blinds arrived perfectly cut, no splinters on the sides (which you can find at large home improvement stores).  They were easy to install and
Read more
Overall Rating:Store Rating: 5.0
 
Best place to shop for any decorating needs!
by miloshy,Nov 13 '10
To be honest, I wouldn't change anything. I think your selection is phenomenal and the prices are great! We ordered a few samples, and the hardest part is choosing the best one!! We will be ordering more probably within the next few weeks...I wouldn't go
Read more
Overall Rating:Store Rating: 5.0
 
Fabulous experience overall
by jskvt,Nov 09 '10
Everything went just as promised -- excellent quality blinds, an easy measuring and ordering experience online, all-around great experience for us. Will definitely use
Read more
Overall Rating:Store Rating: 0.0
 
I would rate American Blind tops for customer satisfaction
by aepjce,Nov 08 '10
I found out about American Blind Co from a person getting supplies out of his van in front of a business.  I asked him where I could buy a particular blind for my camper since he obviously was working for a company that installs blinds.  He
Read more
Overall Rating:Store Rating: 1.0
 
Shopping at American Blinds is unsatisfactory and frustrating. Avoid this company!
by vleutschaft,Jun 26 '10
I ordered blinds from AMERICAN BLINDS on March 19, 2010 and was given a shipping date in April. The blinds were paid for but have not been delivered to date, nor have I received a refund. Several excuses were given for the failure of subsequent shipping
Read more
Overall Rating:Store Rating: 1.0
 
It's really, really gone downhill
by hmcgrath,Jun 16 '10
I have been purchasing blinds from this website for the last 15 years, and I have always had an outstanding experience.  This last experience was a total nightmare, and it's still not over.  The blinds I initially received were unsatisfactory
Read more
Overall Rating:Store Rating: 1.0
 
Awful service - No Update on Product delays
by wendyyeh,Apr 02 '10
I ordered a Levlor blind from American Blind website. When I placed the order, the website says that the order will be shipped in 2 weeks. After waiting 3 weeks and not receving the product or any updates, I contact the American Blind over live chat and
Read more
Overall Rating:Store Rating: 1.0
 
WARNING! THEY WILL SELL YOUR CREDIT CARD INFORMATION AND OVERCHARGE!!
by arlighet,Jun 22 '09
I bought some wallpaper from these guys a year ago.   Just the other day I discover a $9 charge on my account from a certain "ENT*ENTERTAINMENTREWARDS", and realize it has been recurring every month for a whole year.    In the past I
Read more
Overall Rating:Store Rating: 1.0
 
American Blind and Wallpaper is Horrible
by hwojewljajjdkk,Sep 14 '07
I'll spare you all of the grim details about my shopping experience with American Blind and Wallpaper; suffice to say that I will never buy anything from this company. After my debacle with American I bought from Blinds.com and ended up saving quite a
Read more
Overall Rating:Store Rating: 1.0
 
They advertise free ground shipping - and they don't!
by pattycake2007,Jul 30 '07
The main problem here is they say free shipping and then they add a "handling fee" of $8.00 for some curtains weighing under a pound which is the normal cost of ground shipping. Just because you call shipping something else, doesn't mean you have free
Read more
Overall Rating:Store Rating: 1.0
 
Horrible Customer Service. Liars and Shysters.
by neoisno1,May 03 '07
They sent the wrong border twice. After the second time (and second phone call), I called again and they informed me the manufacturer of the border had put the wrong number on it. They said they'd order the RIGHT border from the manufacturer and get it
Read more
Overall Rating:Store Rating: 2.0
 
Promised refund not extended and extra charge to order not stated up front
by woswald,Apr 12 '07
I ordered samples for $5, which was to generate a refund if I ordered. It didn't. So midway through my online order I had to finish up by phone, at which time I learned they would tack on an extra $7.50 "just because" fee. Tacky indeed. The person taking
Read more
Overall Rating:Store Rating: 1.0
 
Very poor service. DO NOT recommend.
by joooos,Feb 08 '07
I had a very bad experience with American Blind. Shipment arrived two weeks after the date it was supposed to arrive. Their customer service never gets back to you no matter how often you send them an email (via their website). Their work hours are
Read more
Overall Rating:Store Rating: 2.0
 
Not a good experience for a first time buyer.
by imitch,Jan 26 '07
At this date, I cannot give a review on the quality of my curtains, as it is going on two weeks and I have not received them. I ordered them on 1/19/07, and was told I would receive them via ups ground shipping within 3-4 days. Today I checked the
Read more
Overall Rating:Store Rating: 1.0
 
HORRIBLE CUSTOMER SERVICE AFTER THE SALE, DON'T WASTE YOUR TIME OR MONEY!!
by arkgardener,Oct 30 '06
American Blinds and Wallpaper has the WORST customer service! Of the four pleated shades I purchased, two required repair within months of use. The pull cord came completely off the track and broke in half on one and the other shade has a defective
Read more
Overall Rating:Store Rating: 1.0
 
Customer Service Nightmare!
by sammyk5,Sep 19 '06
Defective blinds and NIGHTMARISH customer service! Someone answers the phone within minutes to take your order, but just try to reach customer service, I was on the phone for over an hour, after failing to receive a response to my e-mail request for
Read more
Overall Rating:Store Rating: 1.0
 
Their blinds are cheap and inferior. I'd never order another thing from them.
by judith101,Jul 03 '06
Web site, sales personnel and prices are all great. The product is another story! I ordered 2 faux wood blinds. Both came with a defective lift mechanism, terribly cheaply made. When I called about them, I was told there was no refund on custom
Read more
Overall Rating:Store Rating: 1.0
 
Some products mediocre and worst service EVER
by luvbichons,May 09 '06
One of the blinds I ordered arrived broken. It took month of e-mails with pictures of the damage (with repeated resending) and additional phone calls to get it resolved. I got the runaround on phone calls (example: I am just a trainee and I will have
Read more
Overall Rating:Store Rating: 1.0
 
They Have My Money, but I Have No Blinds!
by tlc00037,May 02 '06
I recently measured and ordered blinds. I am a contractor and have done this with other companies with no problems. I placed my order in mid April with an expected ship date of April 20. It's now May 2, and they still don't know when they will be
Read more
Overall Rating:Store Rating: 2.0
 
somewhat disappointed
by h42494c4c,Mar 27 '06
I was tempted to order from American Blind's web page, but decided to call to get some assurance on sizing and pulley options for the vertical blinds we wanted. The service rep was initially patient, but ultimately anxious to get our credit card number.
Read more
Overall Rating:Store Rating: 1.0
 
Former Employee
by formerabwmempl,Mar 05 '06
Being a former employee of this company, it shows that a lot of customers have had bad experiences. This company has a terrible return policy and alot of people just don't know what their doing including management on up the chain. This company does not
Read more
Overall Rating:Store Rating: 2.0
 
Very poor customer service
by freewayuser,Feb 07 '06
Customer service here is very poor. I ordered wallpaper that was back ordered. After finally having to cancel the order it took a two requests and a long time to get my credit back. I had previous instances where I have asked questions about their
Read more
Overall Rating:Store Rating: 5.0
 
Used many times and always satisfied. Exceed expectations.
by jkorber,Jan 10 '06
We have ordered cellular shades from them on more than 5 occasions since 2001. Each time they supplied exactly what was ordered, included all the correct hardware and packed the blinds perfectly. They also always exceeded expectations with regard to
Read more
Overall Rating:Store Rating: 1.0
 
Not A Good Experience! Not Recommended!
by garcias5,Jun 17 '05
Placing an order is extremely easy, and the customer service people are happy and willing to assist and obtain your credit card information as soon as possible. However, in my case, the order did not ship out as promised, and nobody in customer service
Read more
Overall Rating:Store Rating: 1.0
 
TERRIBLE CUSTOMER SERVICE!!
by mwason,May 16 '05
Major hassles with credits and returns, personnel not very clear on phone, did not receive half of order, still trying to arrange refund. hold time is really
Read more
Overall Rating:Store Rating: 1.0
 
Poor quality blinds and poor customer service!
by krwicker,Jan 09 '05
We ordered 13 cellular shades from American Blind and Wallpaper. After a year seven of the thirteen blinds had broken pull strings. We had to pack them up ship them back and pay for shipping costs. They fixed them and sent them back. Since then two of
Read more
Overall Rating:Store Rating: 1.0
 
a waste of time
by jjsull,May 05 '04
This company is simply incompetent. I ordered 16 rolls of Waverly wallpaper. The sales rep confirmed that there were 16 rolls in stock and they would be holding them. The order would be shipped by not later than May 5. On May 5, they advise that
Read more
Overall Rating:Store Rating: 4.0
 
Great Selection, Painless Shopping, Real-time Chat
by RAlfieri,Apr 01 '04
These folks seem to have it together. Being a web site developer, I appreciate how easy it is to find and order the product I want. Also, if you have a question during the order process, you can start a real-time chat session with a sales representative.
Read more
Showing 1-115 of 115 reviews Back to paged view