Highest Rated Review by the Community
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(Show)
Jun 21, 2010
Pros: Within the mess there is usually one very helpful representative who comes through.
Cons: Manual processing of invoices also takes 6 weeks before funds are received in our bank.
Summary: In the past few months, I have spent over 5 hours on the phone with American Express Merchant Services trying to get a problem on their side resolved. Whenever we try to process a charge with our new merchant number the information is directed by
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Rated a Somewhat Helpful Review by the Epinions community
Mar 14, 2013
Pros: When it works it works well, except for the high discount rates.
Cons: They can and do act like nazi bullies, and you are the victim.
Summary: My company has had a well-maintained AMEX merchant account for some years, selling business software and services, with never a single dispute or chargeback or complaint of any kind. Maximum single charge amount (to date) about $9,000.00.Suddenly we ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 9, 2012
Pros: Nothing, unless you enjoy delayed payment and hidden surprise fees.
Cons: If I work for free you should have to pay for your customers reward points.
Summary: A customer swiped and signed the receipt. Then when their statemecan came in they didn't recognize the name on the statement because I am a sole proprieter. So the customer filed a fraud complaint. Now I have the receipt andvideo recording of this ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 21, 2007
Pros: They are trained well in saying "I apologize for that...".
Cons: No sense of Customer Service. Not responsible for their own systems.
Summary: After years of using an AmEx terminal for our credit card needs at this Bed and Breakfast I finally choose to change my credit card processor. I called AmEx to let them know so I would stop being billed $36.51/month for their terminal. They were to ... read more
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- Express Reviews
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Rated Show by the Epinions community Aug 12, 2010
Pros: You can get any chargeback for any reason, without the right to represent!
Cons: You can get any chargeback for any reason, without the right to represent!
Summary: I applied for Amex merchant account online, I got approved instantly; I processed all the clients, and next day Amex called me saying all payments were canceled, and they are not going to fund me. However, they wanted articles of incorporation. So I
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