Americash Mortgage

Pros: -Substantial reduction in mortgage payments
-Simple, easy process for the customer
-The consultant (Andy Pasillas) was great
Cons: Nothing of any importance

I used Americash several years ago for an earlier refi, and was very satisfied.  So as interest rates hit record lows, I cold called their 800 number a month ago to inquire about their then current rates and Andy Pasillas picked up the phone.  ...

Pros: Quick to get the ball rolling
Cons: Terrible afterward; Slow response, Bait-and-Switch, Lots of Talk but No Kept Promises

They were extremely quick to get the ball rolling, and to this point they were quite helpful. However, after I had given them all the information and the appraisal was complete, they started to become less and less responsive. The whole process took ...

Pros: Quick first contact; highly-trained, silky-smooth over Lending Tree others; impressive bait &switch tactics
Cons: Deceptive practices; unprofessional; dishonest, skilled at getting you to pay more than you otherwise should

Americash gave the quickest response to my Lending Tree inquiry and also offered the lowest rate. On 12 Mar 08, Christine Deao, Americash Senior Loan Officer, verbally quoted me 5.99% and emailed me a written Good Faith Estimate (GFE). I was still ...

Pros: None.
Cons: Too many to count.

My wife and I were in the middle of a refinance with another company when we decided to go with Americash. I had sent the loan consultant our terms for refinance by email before moving forward. He then sent us a Good Faith Estimate based on these ...

Pros: Fast, friendly initial response.
Cons: Slow, unresponsive, dishonest.

After initial fast, friendly response, contact became less and less frequent, and the excuses more varied, until finally I was completely ignored (this most likely coincided with the expiration of the rate lock - yeah, the one that had never been ...

Pros: None, this company will cheat you.
Cons: None, a totally fraudulent company

Used Lending Tree and Americash made the best offer in the initial percentage rate. They were quick to get me committed, and quoted me an approximate amount of "no more than $1,200 for the total closing costs. After I sent all the requested ...

Pros: My loan officer was fantastic
Cons: The appraiser used through Americash was terrible

Americash mortgage overall was fantastic. My loan officer Ray Whitacre was very straight forward. I put this poor guy through hell and he battled for me and my husband from beginning to end. Are loan funded in less than 3 weeks. I know I drove Ray crazy, but he was always willing to answer any questions for me and my husband. Americash also provides a free loan coupon waiving all lender fees next time around. I am very pleased with Americash mortgage. If you want a loan officer willing to go the extra mile call Ray.

Sincerly, Denise & Thomas Primm

Ray Whitacre
1-800-483-6565 ext 304

Pros: Accountability! Who would expect that in todays mortgage industry
Cons: Not in Houston Texas

Americash went the extra mile to make my loan a reality. Hat's off to Chad Church. As the CEO he is hands on and refused to allow this deal to fall apart. I am now prepping to close the loan and it is because there are checks and balances at Americash and the Management puts the customer first! Where else does the CEO call a customer and solicit there assistance in a QA / QI program to improve future service?

Pros: Low rates, friendly, knowledgeable employees
Cons: Nothing!

I was referred by my sister to Americash for my mortgage refinance. The customer service was great - If I couldn't get ahold of the Loan Officer (Bill Zigler) or his assistant (Erika Sheridan), they were very quick to call me right back and answer any and all of the million questions I had. The loan I got was at a really low rate, and they didn't have outrageous costs. The whole process took only about two weeks, and when it came time to sign papers, everything was the same as I was quoted in the beginning. If I need to refinance again, I will definitely go back to them. If you look into it, ask for Bill Zigler. The phone number is 800-483-6565 ext. 324, or email at bzigler@americashloans.com.

Stacey Harvey
Denver, CO

Pros: Alan Michaelson was excellent to work with. No glitches. Beat the competion's rates.
Cons: None.

I highly recommend Americash. Our Loan Officer was Alan Michaelson. He was professional, courteous, and prompt in responding to questions and keeping everything moving forward !! Our standard refinance of our home loan, with good credit and no irregularities, took only 3 weeks. Americash will beat competitors’ rates if you do your homework and provide Americash the information. We were very reluctant to try refinancing over the Internet, but this was as easy as it could be and a stress free experience.

Pros: Full transparency.  Fast and accurate
Cons: none

I came across this company on Lendingtree.com.  From begining to end this company was on the ball.  What impressed me the most, they addressed all negative comments published on this website in a clear and professional manner.  In fact, I dont understand the bait and switch comments.  Americash offered, upfront and in writing a rate lock guarantee.  They entered into a contract up front-signed by the company.  A legal binding agreement upfront that the rate they quoted me would not change, nor would the fee's I was quoted.  I agreed and in thirty or so days, my loan was funded with ZERO issues.  I have since recommended Americash to several friends and they have all have had a similar experience.  THIS COMPANY PUTS IT IN WRITING UP FRONT IN THE FORM OF AN AGREEMENT. THEY PUT THERE MONEY WHERE THERE MOUTH IS.

Pros: Would use them again !!!!!!
Cons: none

I went through Lending Tree Americash was one of three companies that responded. In my notes on Lending Tree stated that I wanted 4.5% 30 year fixed loan. Andy Pasillas stated he would make it happen after 3 weeks the rates hit the mark. And we locked the rate. He was very good to deal with. The other companies told me that I could never get the loan and seemed bugged that I would not move on what I wanted. They would send me email after email with completely different rates. Some of them could not accept no for an answer. I would do another loan with Americash without hesitation. I think anyone can have a bad experience with any company. I have done many loans with other companies and I would have to put Andy Pasillas of Americash in the front of the line for Customer Service and did what he said he would.

Pros: Chad Church
Cons: none encountered as we directly worked w/Chad.

We began "shopping" for refinance mortgage end of Dec.08, in early Jan.09 rates jumped a little and we were reluctant to lock in.   Chad Church stayed in daily contact (weekends too) updating us.  One day rates dropped to 4.375 and just as I was getting ready to call to lock, Chad called us!    We truly found him to be professional, upfront, and totally responsive to any questions we had.

We are getting ready to purchase and second vacation home and are bummed Chad only handles refinances!

Pros: Fast, Friendly, Professional and accurate
Cons: none

I have bought and sold in excess of twenty properties over the course of the last 5 years. Americash, by far offered the best pricing, service and closed on time. The initial rate they offered me was 6%, so I decided to lock. After several days, Chad Church (Loan Officer)informed me that the market had rallied and that he could either lower my rate or discount my fee's. I decided to take the lower fee's. Americash's entire staff operated quickly and were very friendly. As a Realtor, I now send all of my clients to Americash. I have not heard anything negative from some five additional clients that have since closed with Americash. Working with Americash is a NO BRAINER!!

Pros: Accurate rate
Accurate closing costs
Flexible and understanding of "hang ups" along the way
Cons: They are really busy now, so stay on top of things

I, like so many reading this, did research before proceeding with a refinance.  Americash offered the best rate with the lowest closing costs, so I decided to pursue.  After reading all of the negative feedback, I called Americash to get an explanation.  The issues posted here speak to a couple of rougue mortgage brokers who were involved in some of the loans you are hearing about on this site.  They have since been fired, and Americash is working to clear their name.

I had an ideal experience with them.  I got the rate they quoted me (even though the loan didn't close in time b/c of a builder/title issue, but they took the hit on the rate float!!).  I received the closing costs from the good faith estimate, and I WOULD USE THEM AGAIN FOR A LOAN.  Despite the negative feedback on this site, I received a logical explanation and was satisfied with my experience.