Armed Forces Bank

Armed Forces Bank

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    Highest Rated Consumer Review by the Community

  • Worst banking experience ever!

    Feb 16, 2008 by

    Pros: NONE!
    Cons: Rude 'customer service', excessive fees, absurd 'security' procedures.

    Summary: My husband opened an account with AFBank when he joined the army, and now that he is in Iraq, we are having nothing but problems. They messed up a transaction and his money has disappeared. Now, even after I sent in a Power of Attorney and signatures, ... read more

  • Unexplained Charges

    Feb 25, 2011 by
    Rated a Helpful Review
    Pros: There is are no pro's to this bank
    Cons: Customer Service, Fee's, Hidden charges, Lack of locations, and no honesty

    Summary: This is by far the worst bank I have dealt with ever. My recruiter made me get an account with them to start my direct deposit even though I already had a Bank of America account. He said this was the best way to bank in the military because of the ... read more

  • This is garbage!

    Oct 14, 2009 by
    Not yet rated.
    Pros: NONE! NONE! NONE! Stealing soldiers hard earned money!
    Cons: Everything

    Summary: So I open this account because the recruiter says its the best and I am told by some woman that there are no over-draft fees and that ATM transactions are free. Well first off there is no over long as its under 10.00 US if its over that its ... read more

  • ??Hometown Bank??? What?

    Feb 6, 2008 by
    Rated a Very Helpful Review
    Pros: Allow you to open account with no deposit
    Cons: Excessive fees to access your own money, Customer service uneducated on AFBank rules, Inconvenient locations

    Summary: My husband's recruiter insisted that this bank be used for direct deposit of my husband's military pay even though I, the wife, objected. I researched AFBank as much as I could, even calling to verify my findings, to make sure that this bank was right ... read more

  • Express Customer Reviews


    Sep 6, 2011 by
    Not rated yet
    Pros: none, there is not one good thing i can say about
    Cons: horrible customer service, call center is horrible. horrible banking ethics

    Summary: This is the worst bank my husband and I have ever had in over 20 years of banking together. We are tired of not getting treated like the loyal customers that we are. We have had too many unjust wrongs done to us from this bank with no apologizes. They do ... read more

  • Worst Bank EVER.

    Jun 8, 2011 by
    Not rated yet
    Pros: No minimum deposits. Thats it. 
    Cons: Horrible in every aspect. Please do not bank with them!!!

    Summary: I started out main checking account when we moved onto Fort Knox. Location wise, I thought it would be convenient. However once we moved off of post, the branch locations because nonexistent. Deposits were almost impossible to make, their online banking ... read more

  • Done

    Nov 21, 2010 by
    Not rated yet
    Pros: Was a good bank for about 9 years.
    Cons: They do not go above and beyond to really help customers.

    Summary: I have had an account at Armed forces for almost ten years, and today was the day.  Tried calling to stop a payment from a transaction that could not be processed by Western Union.  When I called the bank they said there was nothing they could ... read more

  • Worst Bank on the planet

    May 12, 2010 by
    Not rated yet
    Pros: NONE

    Summary: We have banked with Armed Forces Bank for almost a decade, until today.  I entered Grad school two terms ago, and every time I get funds sent to me from the school, AF Bank holds the funds for 9 business days...making my tuition late, me unable to ... read more

  • Couldnt pay me to bank with them

    Jun 14, 2009 by
    Not rated yet
    Pros: None that i can find
    Cons: they still exist, they will never get rid of them because of there millitery conection.

    Summary: I have been with this bank for almost 3 years now, and every time i have to to talk to a person they are useless. They can not anwser questions in a timley manner and they charge you now 2.00 about your account balance if you want to talk to an actual ... read more

  • They just lost my my complete respect!

    Jun 9, 2009 by
    Not rated yet
    Pros: The best thing about this bank for me was the online banking.
    Cons: Don't really care about the customer. Excessive fees that aren't justified.

    Summary: I've had an account with them for many years and I'm even out of the military. I just noticed that I've been getting a $10 service for almost a year because my SAVINGS account has gone inactive. Really a SAVINGS account? Well now I'm out of $80 because ... read more

  • Terrible Customer Service @ NS Great Lakes, IL

    Jul 24, 2008 by
    Not rated yet
    Pros: Multiple convenient locations. Accessible customer service. International service phone lines.
    Cons: Untrained, unprofessional staff at Great Lakes IL branch

    Summary: Tellers are rude and condescending to customers--claiming unreasonable practices as "company policy" but unwilling or unable to discuss them intelligently. They seemed genuinely happy to throw out roadblocks to disallow a transaction. ... read more

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