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Ballard Designs Online Store

Ballard Designs Online Store

Overall service rating:  Store Rating: 4.5
Reviewed by 113 customers

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Showing 1-20 of 125 reviews Page 1 2 3 4 5 6 7   Next
Date Rating
Overall Rating:Store Rating: 2.0
 

frustrating, time-consuming, disappointing, unresolved

by , Jan 2, 2013 Rated a Helpful Review
I have purchased a few items from Ballard Designs over the last 3-4 years, but for the first time ordered a custom item just this past September --  2 chairs with custom fabric.   I received one of the two chairs around the 3rd week of November ...
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Overall Rating:Store Rating: 1.0
 

Probably will not buy from again

by , Apr 27, 2010 Rated a Helpful Review
I finally broke down and bought an Overdoor plaque with our initial on it.  I have looked at this for years and finally decided that it was time to break down and buy it.  I thought it was a good value at $129, plus $20 or $25 (don't remember) ...
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Overall Rating:Store Rating: 5.0
 

Great Service, Great Products - 2 Large Orders: Perfect

by , Mar 16, 2009 Rated a Very Helpful Review
After visiting a Pottery Barn store to look at their modular furniture and assess how the pieces would work in my space, I ordered Ballard modular office furniture: a 2 cabinet credenza and top, a corner desk unit, a 2 cabinet desk unit with top, and a 4 ...
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Overall Rating:Store Rating: 1.0
 

DO NOT BUY FROM BALLARD DESIGNS

by , Feb 24, 2009 Rated a Helpful Review
Let me start by saying that I am an avid online shopper and love to decorate my home. I just about never have any problems ordering online, except for when it comes to ordering with Ballard Designs. One of my first orders was a slipcovered vanity swivel ...
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Overall Rating:Store Rating: 5.0
 

Everything that I have ever ordered from Ballard Designs has been exactly as I expected.

by , Feb 20, 2009 Rated a Helpful Review
Everything that I have ever ordered from Ballard Designs has been exactly as I expected.  The chandelier looks great.  I was very impressed with the way that they packaged it for shipping. My mother of pearl bathroom accessories arrived in ...
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Overall Rating:Store Rating: 1.0
 

People I've spoken with at Ballard Design are pleasant but products are of poor quality!

by , Oct 28, 2008 Rated a Helpful Review
I purchased the twin sleeper (item #SS026).  The cost in the catalog is deceptive, the picture in the catalog is deceptive & the detailed description of the item is deceptive!!  The chair itself is around $800.  The picture in the ...
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Overall Rating:Store Rating: 2.0
 

Too difficult to deal with................

by , Aug 29, 2008 Rated a Very Helpful Review
I've ordered various custom items from Ballard including a pair of chairs, an ottoman, custom pillows, fabric by the yard, etc. The problem I've had is that you're never sure what you'll get -- the Louis Salon Chairs I ordered have beautiful lines, ...
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Overall Rating:Store Rating: 1.0
 

Questionable workmanship; terrible customer service

by , Apr 17, 2008 Rated a Helpful Review
Ballards does have a great catalog, and they seem to use good quality materials from the couple of purchases I have made, but their so so workmanship (or whoever they send work out to), lack of quality control, and terrible customer service are ...
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Overall Rating:Store Rating: 1.0
 

Terrible service and low-quality products. Not recommended.

by , Nov 21, 2007 Rated a Very Helpful Review
I ordered a three-piece custom upholstered banquette (kind of like a small sectional sofa) from Ballard in June, 2007. I was told to expect 8-12 weeks for delivery, which was fine. I timed the order purposefully because we were about to go out of town ...
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Overall Rating:Store Rating: 5.0
 

Superb Customer Service -- Timely Delivery

by , Aug 24, 2007 Rated a Very Helpful Review
95% of my purchases are done online -- via eBay or online merchants. While looking for a fountain, I happened upon Ballards website and found their selection to be very unique, and tasteful. I was surprised to find that their prices, overall, were ...
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Overall Rating:Store Rating: 1.0
 

Disappointing/Horrible Customer Service/Poor Business Ethics

by , Apr 13, 2006 Rated a Very Helpful Review
Horrible.........I bought a product 30 days ago, was billed, and received the item. Yesterday, I received the email below. They want to charge me $50 for a mistake that they made on billing (my receipt is for the amount minus the $50 they 'didn't ...
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Overall Rating:Store Rating: 1.0
 

Poor

by , Dec 8, 2005 Rated a Helpful Review
We ordered a hutch from Ballard Designs and as my husband was assembling the unit, the hinge on one of the doors literally broke off in his hand. Then upon further inspection, we found remnant's of another broken off hinge embedded in the door ...
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Overall Rating:Store Rating: 5.0
 

Fine Home Furnishings & Accents - Reasonable Prices BallardDesigns.com

by , Dec 23, 2004 Rated a Very Helpful Review
Ballard Designs was founded by Helen Ballard in 1982. She had won a Metropolitan Home contest for home of the year and then opened this store. It is now a premier mail order source for fine home furnishings and accents. I found this information while ...
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Express Reviews
Overall Rating:Store Rating: 1.0
 
Never Again will I purchase from Ballards
by ,Jul 22, 2013
(Show)
Will never purchase from Ballard's again.  I ordered an $800.00 bed swing from them in May.  After having paid a carpenter to install braces to install it, one of the four hooks on the swing gave way. Hook would not come out or stay in.
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Overall Rating:Store Rating: 1.0
 
Worst experience ordering
by ,Aug 10, 2012
(Not Yet Rated)
My experience with Ballard was awful. They sent me the wrong chair 3 times, inadvertently sent the upholstery fabric to my home 2 times, and kept forgetting to pick up chairs that they messed up. The chair sat awaiting pick-up for four days until they
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Overall Rating:Store Rating: 1.0
 
awful
by ,Dec 21, 2011
(Show)
I ordered a hollis chair in November, with a ship date of Dec. 19th, okay I would have the item for christmas. Never heard a thing emailed cs, they said now it's being shipped Jan 2012. Real nice, first they don't tell me this and then I have to wait 2
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Overall Rating:Store Rating: 2.0
 
Not a top quality company
by ,Nov 19, 2011
(Show)
I'm sad to say that my buying days at Ballard are over. I've bought several things from them over the years, and each item ultimately had problems. I bought a coat rack umbrella stand that ultimately leans to one side. I got no satisfaction from customer
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Overall Rating:Store Rating: 1.0
 
terrible experience. do not use this company.
by ,Mar 7, 2011
(Show)
DO NOT USE THIS COMPANY.I returned a wall hanging that did not fit and the company tried to charge me more money to return ship it than they did to ship it to me in the same fashion (UPS). Then they would only refund roughly a third of the price I
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Overall Rating:Store Rating: 1.0
 
Mishandled,Misinformed,and Abused Ballard Design customer
by ,Oct 20, 2010
(Not Yet Rated)
Ordered "IN STOCK" sofa in August. After 60 days, 18 phone calls, and 8 supervisors the sofa was not delivered until I threatened a LAWSUIT. BEWARE ordering IN STOCK items. The customer service dept. is riddled with uninformed, inept, indifferent
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Overall Rating:Store Rating: 1.0
 
I think Ballard Design has POOR quality control.
by ,May 27, 2010
(Show)
I recently ordered an upholstered bed (Camden) from Ballard Designs and have been very disappointed in the delivery service.  The bed arrived one day later than was originally promised and without bed rails.  Customer service promised a quick
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Showing 1-20 of 125 reviews Page 1 2 3 4 5 6 7 Next