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CafePress.com

CafePress.com

Overall service rating:  Store Rating: 3.0
Reviewed by 59 customers
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Overall Rating:Store Rating: 4.0
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Wear Your Passion for all to see - CafePress.com & Epinions CafeShop

by glomarrone Epinions Most Popular Authors - Top 200, Oct 05 '02
CafePress.com is the leading E-Commerce site for buying and selling custom designed products by individual, groups and companies. The privately held company, which only opened for business in August 1999, is located in San Leandro, California....
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Overall Rating:Store Rating: 4.0
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CafePress.com ~ What a Wonderful Idea This Was!

by drdevience Epinions Most Popular Authors - Top 50, Apr 24 '04
Cafe Press is a very cool place where folks come up with their own logo or what have you, and Cafe Press walks you through making a storefront with them. Wait, it gets better.. Cafe Press supplies the items and puts your logo on them.. they take ...
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Overall Rating:Store Rating: 4.0
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I'm cooking and sleeping with Epinions thanks to CafePress.com

by bradshawcl bradshawcl is a Top Reviewer on Epinions in Online Stores & Services, Epinions Most Popular Authors - Top 500, Dec 08 '07
Not too long ago, I decided to get some Epinions-related merchandise, so I clicked on the Epinions Store link over in the Epinions Member Center, and I was taken to the Epinions Store, which is run by Café Press.com. There is lots of stuff to choose ...
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Overall Rating:Store Rating: 5.0
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Business Logos On Shirts, Mugs and More! Build Your Own Store FREE at CafePress

by jro26 Epinions Most Popular Authors - Top 200, Jun 17 '02
Warning!: Long Review Ahead!

Have you ever wanted to create your own logos and sell t-shirts, bags, etc? Now you can! I’ve been working on a website and wanted to set up an “Online Gift Store” until they had their own line of...
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Overall Rating:Store Rating: 3.0
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CafePress.com for Epinions' Logo Stuff

by jo.com Epinions Most Popular Authors - Top 10, Jun 28 '02
If you have gone to the member center you will see that “Epinions has partnered with CafePress.com to provide our users with Epinions.com merchandise. You can purchase a variety of items from our store. Unfortunately, we are unable to give these items...
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Overall Rating:Store Rating: 4.0
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CafePress.com: My Kind Of Christmas Shopping… Simple and Easy!

by noangels noangels is a Top Reviewer on Epinions in Online Stores & Services, Epinions Most Popular Authors - Top 1000, Dec 14 '07
I love the holidays. I never outgrew the idea that the holidays are a magical time and I’ve been lucky enough to be surrounded by friends and family who feel the same way. My fiance and I put up our Christmas Tree after dinner on Thanksgiving; the ...
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Overall Rating:Store Rating: 4.0
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Do you want an Epinions.com Hat? Visit Cafepress.com!

by Lisa_J Epinions Most Popular Authors - Top 50, Jul 17 '02
With over 250,000 storefronts, Café Press is certain to contain a product to soothe the logo mania that many possess. If you happen to like merchandise with varying logos, this online store might be for you. Perhaps you have a small business, or...
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Overall Rating:Store Rating: 4.0
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Have your own store in one hour!

by mcmaster Epinions Most Popular Authors - Top 100, Jun 28 '02
I have had a CafePress.com store for over a year. It is a neat little set up! All you need is any kind of logo and you are on your way. You simply upload the image that you would like to have on your products and they do all the work. So what does...
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Overall Rating:Store Rating: 4.0
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Cafepress, it’s all about marketing

by lacechenault , Nov 26 '06
I’ve been using cafepress for years now - -and for the first few years – I didn’t make a penny of profits – but lately I’ve been making at least a sale a day. And I will share some of my experiences with you. What Cafepress.com is: Cafepress ...
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Overall Rating:Store Rating: 4.0
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a little pricey but you will find a shirt with some cool image on it

by artemis8 Epinions Most Popular Authors - Top 500, Dec 08 '06
Last June I decided to walk in the local Heart Walk. I was walking especially for my friend's daughter who was born with a congenital heart defect. She told me I could make a shirt, through the local CHD Families website, and they'd put it up on ...
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Overall Rating:Store Rating: 4.0
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Make the T-Shirt|Mug|Mousepad|Poster|Magnet|Sticker Of your Dreams at Cafe Press

by mrs-j Epinions Most Popular Authors - Top 100, Jun 08 '05
I've always been a sucker for the "hand made gift". Back in elementary school that meant little coupons for my mother. In high school it meant handmade photo collages. And after the World-Wide Web sprung to life it meant personalized calendars, mugs, ...
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Overall Rating:Store Rating: 4.0
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A great solution for personalizing products! Great quality and ever-changing items!

by briandalsmom Epinions Most Popular Authors - Top 100, Jun 24 '02
Ever wish you could customize items for your small business, for your family, or just for fun? If you’ve ever searched the web for customizable items you’ll find that nearly all of them require quantities of 250 or more to be ordered!...
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Overall Rating:Store Rating: 3.0
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Not too bad for what you pay for.

by neocoffee41 , Aug 01 '04
I have been using both CaféPress and Zazzle for some time now. Each company has it’s own pros and cons. But they are pretty much all that is out there right now to easily make your own on-line stores. CaféPress offers the largest variety of products ...
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Overall Rating:Store Rating: 5.0
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Cafepress: I am the world's best gift-giver

by ngurevic Epinions Most Popular Authors - Top 1000, Feb 22 '04
Every holiday season, since I'm married to a non-Jewish man, I now have to buy gifts for relatives I see once a year. I used to love buying gifts and I prided myself at being able to find the perfect gift for every person I know... something that just ...
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Overall Rating:Store Rating: 3.0
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A promising site with promising products...really lacks in MANY areas!

by bablondie25 , Aug 13 '09
I've known Cafepress for quite a few years now and I'm sad to say it's gone quite downhill for shoppers and shopkeepers alike. It is one of the largest sites online that comes up when I try to find funny t-shirts online and it's competitor is Zazzle ...
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Overall Rating:Store Rating: 4.0
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CafePress.com gives what it promises--mostly.

by legar , Jul 04 '07
Creativity counts, and sometimes finding just the right expression of your ideas is impossible. No problem--just go to CafePress.com and either browse through thousands of others' creations, or sign up and make your own tee-shirts, mugs, ...
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Overall Rating:Store Rating: 3.0
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Good for the consumer but artists should use caution.

by artisttype , Jul 17 '05
There are several ways to evaluate Cafe Press. For some consumers it may be a great thing, perfect for printing college reunion T-shirts or baseball jerseys. This review looks at Cafepress from the standpoint and concerns of an artist looking to sell ...
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Overall Rating:Store Rating: 3.0
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Caveat emptor. Check prices.

by shimmertje , Jan 17 '05
I decided to become a member in 2003 as I had a lot of photos - why not put them on t-shirts and other stuff like Cafepress suggested, and make some money off it? All I would need to spend would be their yearly subscription fee. It was pretty fun ...
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Overall Rating:Store Rating: 2.0
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The biggest, but not the best

by nbostaph , Sep 25 '02
I have over 30 stores setup with CP, but will soon discontinue my use of them. I'm doing this for a variety of reasons. I'll try to outline below.

First, in case you're not aware, CP allows you to place any image onto a mug, mousepad, etc....
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Overall Rating:Store Rating: 2.0
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Unique but cheap items, slow shipping.

by bostonlover , Sep 28 '03
My review, unlike most of the others here, is strictly as a consumer. I have ONLY purchased product ...
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Overall Rating:Store Rating: 5.0
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Absolutely amazingly fantastic!

by ameriyank , Jan 29 '06
My shopping experience with CafePress has always been excellent. I am a shopkeeper with them, and often order my own items, so I have a lot of experience with their system. While there have only rarely been problems (the item I ordered was too ...
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Overall Rating:Store Rating: 5.0
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As a seller, just wonderful! More than I'd ever dreamed!

by mirajean , Jan 31 '05
The review I wrote back in 2004 is below and I'm back to follow up on the comment "Only time will tell." So here is my updated review: Cafe Press is by far the best. I was not impressed with Zazzle even after creating a product. I won't say more ...
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Overall Rating:Store Rating: 5.0
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Definitely worth a try

by linuxnotdoze , Oct 19 '04
It would be hard for me to disagree MORE with the reviewer who warned people to stay away from CafePress. In my own experience with CafePress I'm very happy, overall. Sure, there are occasional problems, but on the whole I find it to be a great ...
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Overall Rating:Store Rating: 2.0
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Disappointed

by kasatka , Oct 27 '02
The quality wasn't quite what I expected. I ordered some things from my own stores, and also viewed the items my friends ordered from my store.

The shirt was nothing more than an iron-on transfer. You could see the ring from the iron on...
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Overall Rating:Store Rating: 5.0
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Easy site to use, tshirt colors fade easy though, excellent customer service

by jcjax , Jun 16 '07
I have made two custom t-shirts with Cafepress.com and they turned out pretty much how I wanted them to for the most part. However after 1 wash and dry, the color faded immediately. I wasn't too happy about that after the first order so on the second ...
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Overall Rating:Store Rating: 5.0
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Cafepress allowed me to give up my 9-5 day job. Can't get better than that!

by greenie3 , Jun 25 '07
I'm a Cafepress merchant and have to say I'm doing quite nicely thank you! Yes you can make Money I opened my store November last year and upload a few graphics to get me started and feel the waters, so to speak. I sold my first item within 2 ...
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Overall Rating:Store Rating: 2.0
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Good selection, bad customer service

by ogdenmom , Feb 12 '08
Cafe Press is a fun idea with some good products. You can buy a product that says just about anything in just about any form. Hats, shirts, mugs, pins, pens, anything you want can be personalized. There are a lot of different saying and images. There ...
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Overall Rating:Store Rating: 5.0
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The Best thing for anyone who wants a career as an artist.

by hofferstudio , Jan 05 '05
What a wonderful way for an artist starting out to get their work out there. It's great for learning about designing for the gift market place. You take your art and make it fit each measurement for each product. I've been a member for 2 years now. I ...
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Overall Rating:Store Rating: 5.0
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Great Service, Easy to use!

by ElmoTicle , Apr 28 '03
I discovered CafePress.com about a year ago. Since then, I've made about $200 selling items off my website (shameless promotion - http://www.TropicalPhrenzy.com). CafePress has been nothing but good to me :)

First of all, CafePress does...
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Overall Rating:Store Rating: 1.0
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I DO NOT recommend purchasing items form cafepress.

by notsosunny , May 25 '08
I've been super excited about the pug merchandise on cafepress for several months now. I just bought a new car and thought a license plate from that says "I heart my Pug" would be so cute! I have type I diabetes, so i also bought a "Divabetic" tank and a ...
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Overall Rating:Store Rating: 3.0
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Witticisms On Display at CafePress.com

by bvckvs , Dec 18 '07
CafePress is an extremely funny site - a sort of Open Source community for the self-promotion industry. The brick and mortar behind the .com The product they are selling is one that's been sold for over a hundred years. They have a variety of ...
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Overall Rating:Store Rating: 1.0
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Terrible. They are deceitful / shady. don't deal with them.

by mojave_red , Jan 26 '09
I ordered 3 items from Cafe Press. 1 of which needed to be printed. They took over 2 weeks to ship the items and I was in contact with them several times prior to the shipment arriving.When the shipment arrived, it had "We're sorry" notice in there ...
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Express Reviews
Overall Rating:Store Rating: 0.0
 
great customer service
by jknees ,Sep 01 '09
Fast shipping, great customer service, and returns are not a problem!!!  I ordered several items and and accidentally threw away all of my ordering information,  so when I had to return an item I thought it would be difficult.  But it was so easy, one phone call, one oprerator, one minute and it was done. 
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Overall Rating:Store Rating: 2.0
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Order was lost, Replies from them were slow, Item was Cheaply Made
by charlalee ,Jun 14 '04
They have some really unique items so I purchased a hat for $20 from them. I paid for 10 day shipping but after 15 days I hadn't received my item. When I Emailed them they replied with a UPS tracking number that didn't work. I Emailed them about this and they replied with the SAME info. I had to Email again, only to find out that they shipped my hat Snail mail. Why they sent me UPS tracking I don't know?

I could not log onto my account during this time and when I contacted them, they never answered my question about this problem. Finally after getting really annoyed I demanded a credit on my account. They sent me an Email saying they would re-send my item but I didn't want to wait 10 more days. I requested overnight but it took them 2 more days to reply to me.

The item finally came (They sent me two rather than one) but it was very thin and not worth what I paid. Overall I would not buy from them again because the trouble was not worth it.
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Overall Rating:Store Rating: 4.0
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Cafepress is great!
by iceburg_25 ,May 07 '05
Cafepress continues to offer new items and the items are shipped quickly. As a seller you have complete control over how your items look and how much to sell them for. The setup is easy and the more time you put into your store the more you sell.
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Overall Rating:Store Rating: 1.0
 
Not pleased
by jvhs ,Dec 29 '06
Ordered a t-shirt and paid for 2 day shipping. As of 7 days later, still waiting for order to arrive. Very disappointed.
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Overall Rating:Store Rating: 1.0
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Incredibly poor service
by smmbrown ,Dec 22 '06
I ordered an ash gray t-shirt as a gift for my husband on Dec. 9th. According to the CafePress. com website, the shirt was in-stock and would ship with in three days. After a full week, I still had not received my order, so I emailed Customer Service. I wanted to know why the item was listed as "In Production" on the Order Status page. Instead of getting a personal reply, I got an automated message that my order had finally been shipped--no explanation to the "In Production" question nor an explanation as to why my order went out six days later than it should have. As it stands, it is thirteen days since I placed my order and it is now stuck somewhere in Maryland.
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Overall Rating:Store Rating: 5.0
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Great way to make extra CASH!
by jordachep ,Oct 13 '05
WOW! Anyone can make money through cafepress.com. I started a store just for my college. I made 90 dollars in 2 weeks of doing nothing. I just set up the site, and made a link from our school site. The possibilities are endless, as far as the consumer is concerned. The shipping is basic and takes a week at most. The shirts are pretty sweet for the price, considering you are getting a custom shirt. The hats are iffy though. Other than that they do a great job. The transactions are safe and quick! This site will spark you're creativity.
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Overall Rating:Store Rating: 1.0
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Appalling treatment
by reidcg ,Oct 07 '09
I made an order for baby clothes. I heard nothing after two weeks so tracked my order on line and it said 'cancelled', with no notification or explanation. I emailed them but received no reply after 4 days so had to make an international call to enquire. After navigating an automated switchboard and being put on hold twice I was told it was cancelled because of potential copyright issues. I asked why they hadn't provided any explanation or notification and they weren't interested and could not assure me they would look at their systems to prevent wasting other customers' time. Disgusting service don't waste your time.
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Overall Rating:Store Rating: 1.0
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very poor
by luluhow ,Dec 14 '06
So far this has been the worst on-line shopping experience I have ever encountered. I placed my order November 11th. On November 27th I called to check on my order and then again the first of December. I got their spill about how dark shirt need more time to dry, blah,blah,blah. They changed my shipping to 2-day. It is December 14th and I still haven't received the order. When I checked on my order on their site, it still says ready for production. Their customer service 1-800 people only read from this site undoubtedly because they can only tell you what is written there - that the "shirts are in production". Two of the shirts I ordered were a special request by my college age child and I am really upset that it looks like they will not be here for Christmas even though I ordered them in plenty of time to get here for Christmas.

Most of the positive reviews, I noticed, are by other sellers that use Cafepress. Several of the negative are by actual consumers. It is my opinion, the sellers could do their customer a favor by not using Cafepress.
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Overall Rating:Store Rating: 1.0
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Awful, awful product
by ep9741 ,Dec 03 '06
I made the fatal error of buying an imprinted sweatshirt for a Christmas gift & not opening it before their 30 day return window closed. Silly me. The thing wouldn't have fit a doll & the graphic imprint was utterly pathetic.

When I contacted them, I got the expected "na - na na - na - na . . .
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Overall Rating:Store Rating: 1.0
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Dissapointing and expensive
by wow_bagger ,Oct 23 '09
I have had a poor first experience with CafePress.com, and am very dissapointed. Having ordered two t-shirts, one male and one female I have had the following issues:

Firstly the size guide is awful, the male shirt was too big, and the female too small compared to the site's guidelines.

Secondly, the quality of the shirts is terrible, the quality guide on the site lies about the thickness and both shirts have turned up far too thin.

Lastly, the price for these shirts is far too high, and as an international customer I didn't appreciate all of the costs appearing on the outside of the parcel, which meant customs jumped at the chance to charge me import tax.

I will not be ordering from CafePress again.
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Overall Rating:Store Rating: 5.0
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Great Customer Service still exists!
by kissin ,Mar 24 '09
I ordered some Easter gifts from CafePress and tracking showed they were delivered (to my office - where I knew delivery would be successful) but I did not receive them.  We're a financial firm so we have a "gatekeeper" and she would've had to accept the package.  I waited a few days to just be sure and decided to call Cafe.

I am extremely impressed with their handling of this issue.  I spoke with Jennifer, she was polite and helpful.  She offered to resend the package free of charge and said I could probably receive it this week.  I've never had service like that before - and quite honestly I expected them to say there's nothing they could do which is a typical response in this situation.  Of course, I hope to find the original package and return one of them to Cafe, but I'm very grateful that I will be receiving my items regardless.  I will definitely shop them more often.
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Overall Rating:Store Rating: 1.0
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WORSE ONLINE SHOPPING EXPERIENCE EVER!!!
by rmct99 ,Dec 23 '03
POOR!!!!! Expensive shipping, little-to-no customer service, and had to process a refund through my credit card company. I placed an order December 6th and as of December 22nd, it still hasn't arrived. Many emails went unanswered. After wait on hold for over an hour, I was told I could NOT get a refund, and all they would was reship the order. To top it off, THEY WANTED ME TO REPAY SHIPPING COSTS!!!! I told them I was intending on used the items as christmas gifts I was basically told "tough s**t, take it up with our shipping company." but of course they wouldn't give me my reference number for their shipping company. AVOID THEM LIKE THE PLAGUE!!!!!
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Overall Rating:Store Rating: 5.0
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Great Shopkeeper and Customer Experience
by boltz22 ,Oct 29 '08
Been selling apparel through Cafepress for a year now. Been buying apparel through them for 3 years now. Have had nothing but positive experiences with them. Whenever there was an issue with a product, they were quick to fix the problem. Most times this was sending a replacement. Will continue to do business with them on both sides of the coin.
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Overall Rating:Store Rating: 2.0
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a little disappointed
by johnzee000999 ,Jun 06 '09
I just got a T shirt for my 1 yo son. The shirt had a wrinkle when design was put on and now if I'll iron out the wrinkle the design splits in two. Was expecting a little better product for that money. Next time I will definitely go elsewhere. 
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Overall Rating:Store Rating: 2.0
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Terrible quality!!!!!
by shopgirl1682 ,Jun 25 '08
I ordered two maternity shirts (one tank and one t-shirt) as a gift for a friend. The tank was so small it fit me and I weigh 120 and NOT PREGNANT. The screens on the shirts were faded and they looked so cheap. On the plus side for this website I did receive my order very quick, and they refunded me with no hassle. I just wish the quality was better.
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Overall Rating:Store Rating: 5.0
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Found unique gifts for the family at Cafepress
by japost77 ,Dec 09 '08
It's so tough to shop for family sometimes. Either you've already given them something similar on past Christmases, Birthdays, or Anniversaries -- or they already own everything they want.

Cafepress.com had something cool & different for everyone on my Xmas list, even a t-shirt with my father-in-law's last name on it and an Obama sweatshirt for my cousin. I ordered with Economy shipping and got my stuff in 5 days.

I ordered a few t-shirts, a sweatshirt, a mug, a poster, and an apron. The quality was decent for being print-on-demand -- I've tried those iron-on transfers, and they don't look anywhere near this good. Even on the black sweatshirt, the printed design was bright and clear.

Great follow-up communication after I place the order, and then again once it was shipped -- providing a tracking number and estimated arrival.

All-in-all, I'd highly recommend this site!
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Overall Rating:Store Rating: 1.0
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The .co.uk bit is deliberately misleading . Won't be using this site again.
by romylynxer ,Dec 19 '08


Cafepress.co.uk....
Just a warning about this site to anyone buying in the UK....when I happened upon it, I thought perhaps there was a UK outlet operating - big emphasis on the UK bit. However, read the part about custom duty carefully. These goods are shipped from the US. They took forever to arrive and at £14.45 custom duty on top of the postage, you need to be sure you cost in this extra. I ended up with two very expensive T-shirts and the customer service dept were pretty disinterested. Oh well, you live and learn.
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Dishonest, rip-off, poor quality, poor service, and entirely unreliable.
by one_cool_cust ,Sep 16 '07
Awful customer service. We failed to collecting any money from them when setting up an on-line store. They, however, made quite a bit from us.
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Overall Rating:Store Rating: 5.0
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A safe and reliable experience
by shii ,Jun 06 '05
Shopping at Cafepress can be characterized by high quality and great service. Overall I've had varied experiences shopping online, but Cafepress has consistently delivered on time. Even their "el cheapo" T-shirts feel good to wear and survive multiple washing; for a few dollars more, you can get high-quality shirts made in the USA. Prices are a little high, as may be expected for a custom screening job, but it's worth it. I would recommend Cafepress to anyone, especially if you want to make your own T-shirt.
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Overall Rating:Store Rating: 2.0
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A "womens fitted t-shirt" should be... fitted.
by sunnyco ,Mar 15 '09
I spent about $30 on a custom t-shirt, which is more than I hardly ever spend on any top, let alone a t-shirt.  It was called a women's fitted t-shirt.  For something to be fitted, it has to have some shape built into it and this t-shirt is not shaped like a woman. It is shaped more like a pre-teen boy.  Straight up and down on the sides.  It ends up being tight around the hips, tight around the chest, and all baggy in the middle.  It looks awful.

If it had simply been a matter of it not fitting, I would not be as disappointed as I am with this misrepresentation.  I would not have ordered it if I had known, and I am stuck with it now.
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Overall Rating:Store Rating: 5.0
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Fast, accurate, variety of custom items all in one site. Easy to use too!
by webducky ,Sep 02 '06
Not only am I a shop owner on Cafe Press (see profile), but I originated as a customer when I bought a T-shirt about the Iraqi Information Officer from one of the shops. I found the shop by doing a search in Google, and I was very pleased not only with the T-shirt, but also the great communication from Cafe Press about my order, and how quickly it was shipped. I received it in an expected amount of time, and I thought the price was reasonable.

Since that initial purchase, I have bought several more items from shops, and even some from one of my own shops.

I have set up a shop for an annual family reunion for one of my husband's family groups, which is a great way for far-flung cousins to all order the same or similar things.

The glory of any shop I have set up is that all I have to do is supply the image, file, etc., and Cafe Press does the rest.
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Overall Rating:Store Rating: 5.0
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HUGE Selection - Excellent Customer Service
by jerryblank ,Dec 03 '09
I've used cafepress.com about 5 times and have always been satisfied. They have the largest selection of t-shirts and related items I've ever seen.  Just type in an interest you have and bam there are dozens or hundreds of cool t-shirts. Their descriptions of the quality and style of the t-shirts are right on. I have had to return two shirts (too small). The customer service is so helpful, they even told me to keep the shirts that were too small. Pretty nice, I just gave them my niece. Shipping isn't too bad, about $5, but they occasionally have free shipping.
I did have one slight problem. The square area around the silk screen block showed up. I decided to keep it and wash it, and it doesn't show anymore. It might have just been heat from an iron at the factory, I couldn't tell. I do know they would have made it right, but I went with my instincts and it turned out well.
Give them a try, and if you have a problem, don't hesitate to call them, they will work with you.
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Overall Rating:Store Rating: 5.0
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Really happy with quality
by dakotay ,Jan 26 '09
I've purchased three items from Cafepress:   two pillows and a sweatshirt. I wasn't sure what to expect as far as quality of both the merchandise and the images and was very happy with both.  The pillows were gifts and delivered directly to the folks I ordered them for.  Delivery was quick and the images were gorgeous.  The sweatshirt was for me and I was overjoyed with the quality and softness of the sweatshirt, and how nice the image looked.  Would definitely buy more.
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Overall Rating:Store Rating: 5.0
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Always FAST, Friendly and UNIQUE products!
by niki2008 ,Apr 22 '08
I LOVE Cafepress! I'm a buyer AND a shop-owner there and they are fast, friendly and FULL of unique creative designs. On the rare occasion of a problem, their customer service has ALWAYS bent over backward to make sure they fix the problem at their expense. I'm extremely proud to be associated with them and love shopping there for my own and others' products, regularly!

I was shocked by Ogdensmom's review - She shouldn't blame them for non-delivery of her order when SHE admits to giving them incorrect address! It's the shopper's responsibility to provide a valid shipping address - She expects the store to babysit HER?

Cafepress provides people an opportunity to both find truly unique gifts -AND- provides creative people the opportunity to run their own successful business for just $7 each month (So I don't get the complaining review from the failed-shop owner, either).

If it weren't for Cafepress, I wouldn't be able to work as a full-time independent artist... They ROCK!



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Overall Rating:Store Rating: 3.0
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Eventually fixed bad service
by weenie57 ,Apr 16 '06
Very poor customer service. They simply do not respond when you have something you need to return. I'm disgusted.

Item arrived on time, but is SO SMALL it's ridiculous. It is a women's large t-shirt and it would not fit an average 6 year old.

There are no instructions on the invoice for returns. You have to call or email. I emailed three times int he last 4 days and have heard nothing back yet. When I call the office is closed.

The poorest customer service I've ever experienced in on-line shopping.

UPDATE: Cafepress both refunded me my money and sent me a larger shirt. I was very satisfied with that.
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Overall Rating:Store Rating: 1.0
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Exchanges? More like a return with no credit.
by figmentia ,Dec 06 '04
I actually got a present from someone, but the sizes weren't right. I contacted customer service, and they said they would be "More than happy to make the exchange." I didn't want a return. I simply wanted the right size. So I sent my merchandise back to them. 12 weeks later, and multiple e-mails, I have yet to hear anything back from them, 'nor have I received any packages with the correctly-sized merchandise back from them.

I won't be ordering anything through them again - I can't stand companies that rip off the customer, and aren't even apologetic for it.

Update: After a complaint through the Better Business Bureau, cafepress.com finally replied, and has now satisfied my complaint. Granted, they could've done this months before they did, and avoided a complaint through the BBB - but some companies like to take the road less traveled.
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Overall Rating:Store Rating: 2.0
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Great products but high shipping costs scare off customers
by chenein ,Dec 10 '05
CafePress is great, but almost unusable for international shoppers (I am Canadian) due to high shipping costs.

For a recent order, the price for CafePress shipping was OVER 4 TIMES more expensive than the comparable US mail rate to Canada. The price for CafePress shipping was $20 more than UPS next day air, yet CafePress takes 6-8 days to arrive.

There is no reasonably fast shipping option for Canadian orders, yet UPS delivers here just fine and CafePress ships UPS to US customers upon request.

Their rates are an obvious cash grab, at worst, or very poor work on the part of selecting couriers, at best.

CafePress high shipping prices scare off Canadian customers. I would recommend another solution if you want to appeal to other than US shoppers until CafePress resolves this problem.
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Overall Rating:Store Rating: 1.0
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Con job
by coffeelover2 ,Aug 30 '08
There are no shopkeeper reviews. So here's mine. They overcharge, there is no way any person can make a living on this site. Perhaps if you want rice and beans, and bologne while you live in a cardbord box. If you are looking to earn some extra income - dont waste your time with cafepress. Trust me I have over 200 designs. Cafepress is a con job.
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Overall Rating:Store Rating: 3.0
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Great print job, fast delivery
by spy5332 ,Dec 04 '07
I placed my order on Saturday, they sent me shipment confirmation on Sunday, and it arrived on Wednesday. I was skeptical, but everything looks great!
The only complaint that I have is that the tee-shirt was a really strange size... the arm holes were lower than they should be and the shirt didn't fit quite right.  I was given a prompt refund.
The print quality on the shirt is great, though.
I also ordered magnets and ceramic ornaments. Adorable! I will definitely order again.

Update- they've changed aspects of the site and their customer service has gone downhill over the last few years.  Deals are scarce and prices are doubling.  I'm reconsidering whether I will order from them again.
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Overall Rating:Store Rating: 3.0
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excellent- but order one, two sizes bigger. The seem to run small.
by lojoni316New Member ,Dec 18 '09
The site is very user friendly and they have an awesome amount of choices.  I would warn future orderers though the sweatshirts and t-shirts run very small.  I ordered one size up as my son is almost out of one size and I am so glad I did.  He never would have fit into the smaller size. 
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Overall Rating:Store Rating: 5.0
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Great customer service -- quickly addressed my complaint
by amygray ,Sep 26 '08
I wanted to comment on the excellent customer service I received from cafepress.com. I had ordered a t-shirt for my 17 mo old daughter. I received the shirt on a Wednesday and while it was good quality, I was disappointed because the color of the print on the shirt was not the same as pictured on the website or in the text description of the shirt (it was supposed to be hot pink and was more of a khaki). I called the customer service number on my receipt and a very nice young lady apologized, helped me order the shirt in a different color combination, and even suggested I try the shirt on my daughter to make sure it fit (I actually decided to go one size larger). She assured me there would be no additional charges. When I asked how I was to send the first shirt back, she said "keep that shirt as a gift from cafepress.com". While it is not exactly what I had wanted, it is still a cute and perfectly useable shirt. The second shirt arrived on Friday of the same week and it is great!
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Overall Rating:Store Rating: 5.0
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Best customer service I have ever experienced
by lylaf4 ,Aug 24 '07
My order was shipped the day after it was ordered and I received it 5-6 days later. However, the order was printed incorrectly and I had to contact customer service. I received a response within hours and it was beyond my expectations. Not only did they send a replacement order right away, they told me to keep the defective item because they did not want me to incur any charges sending the item back. I am extremely thrilled with their customer service and will be using them again in the future.
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