Comfort1st.com

I ordered a infant seat and matching stroller. I got conflicting emails as to whether they had shipped one or both items. One email said that the stroller was backordered. The othere said that all of my items had been shipped.The infant ...

Customer Service is TERRIBLE. They charged my account for all the items even though on their website it states they will not charge your account until the item ships.  I only got a confirmation of shipping on one item.  I had to email them many ...

Stroller was delivered on time as promised, I called there customer service to check on when I shoul ...

I purchased a chair from Comfort1st on 2/3/05 with delivery on 2/9. I began having problems with the recliner action within two weeks, and the chair wobbled on its base in three. By 3/16, the chair separated from its base, prompting me to contact ...

The price offered by Comfort1st was very competitive. Our item came very late (almost 30 days!). Also it was crucial for us to try the item. We decided to buy in Comfort1st because we trusted they would honor their 30 day money back guarantee. ...

Ordered 2 pet feeders. My account was charged on 6/8.
On 6/22 called and asked about the shipment, as online research provided no information.
Rep. first insisted I was stupid and there was no real charge, just a pre-verification. Told here I can tell a charge from a verification, as I do online banking. Then she resistently checked and was surprised, that "yes indeed" I had been charged, but nothing was sent to me.
Promised to find out and call back within 24 hours. Of course not. I called ( they don't have a 800 number either ) and just machine for each extension.
Initiated a chargeback with my bank and cancelled order.

My card was charged nearly one week before items were subsequently reported as back ordered. They were called and emailed to discuss this personally with me by phone. They have refused to do so. Their company was unreachable even during the hours their answering machine reports they are open for business. They did promise by email (without offering any explanation for their errors) to credit back my card, but did so for only one out of 4 items orders. Of the 3 charged items only one has arrived. Thus 2 items or the refund for them is still missing. Despite filling out a similar review with cc sent to them by yahoo's site they still have not responded.

DO NOT BUY ANYTHING FROM THIS STORE!!

I tried for 4 days to get a hold of someone to ask a question about a production. E-mails went unanswered, phone calls were spent on hold for hours (or worse, their system just hung up). Last straw, I followed the directions on their website to their showroom. Guess what.... IT DOESN'T EXIST! WASN'T THERE! NOTHING!

I asked a tenant in the building if they had ever heard of Comfort 1st and they had no idea what I was talking about (even though they had been in the building for several years).

I'm not about to buy anything from a fake company, with fake information, that doesn't seem to exist. I hope you won't either.

I received a confirmation email immediately after placing my order. I had selected regular ground shipment and somehow I received my order the very NEXT day. Amazing. Wonderful service!

Shopping made easy! Great experience and on time delivery. Kept me informed as to when my item would arrive and kept me up to date with tracking information. I would definitely order from them again! Thanks!

OK I AM MAD! I bought a stroller from this company 1) got it 2 weeks later. 2) The brakes didn't work 3) the inside of the stroller was broken and taped together! 4) which obviously means that the product was used! 5)My kid rode in the thing before we realized that something was wrong with it 6) it was a jogger so now they had me running with my child in a USED BROKEN STROLLER THAT I PAID OVER $250 for. Ever heard of child endangerment? Ever heard of lawyers? well guess what. I highly DO NOT RECOMMEND BUYING ANYTHING FROM THIS STORE! Also I have spent over a month trying to get someone to contact me no one is ever available at the customer service lines and I can't count how many emails haven't been answered. Yes you'll get a cheap broken stroller or product here about 20 bucks cheaper than another store but after they tack on their shipping it's the same anyways. Bite the 20 bucks and go with real store that doesn't rig up things and sell them to unaware parents.

I live in Canada and the normal delivery time for items I've ordered from the US is about 8 - 10 days. My order from Comfort First took 27.
The part that really annoyed me was that instead of sending it to Canada they sent it to New Mexico. They knew there was a problem with the delivery, but didn't bother to contact me. When I contacted them after 12 business days they made ME contact the shipping company to straighten out the problem.
Comfort First had to resend my order. It got to me 27 days after I had originally placed the order. They offered no apology for their poor service.
This is definately the worst online shopping experience I have ever had.

Excellent service.  Used paypal option at checkout. Received confirmation email and delivery notification. Package arrived in good time.  Quality excellent (kidco bathtub organizer).  The price of product was low compared to competitors and the shipping cost was also on market.  Thanks.

Great experience. I ordered my Kelty Joyrider 20 at 10:45 AM on Wednesday. It was at my door at 12:15 on Thursday. No shipping charge and the lowest price.

You should know that Comfort 1st.com, BestDollar.com, LowestDollar.com and Babies 1st.com are all the same store. The last two digits of the phone number are just a bit different.

Their web page is easy to navigate. They have great selection too.

A bit of advice about online shopping: It pays to make a phone call first. Talk to a human to make sure that what you are buying is in stock. I have read a few reviews about folks ordering and finding out later that an item is on back order. Not all webites are robust enough to tell you that up front, (Amazon is one that will, but most sites are not Amazon quality). Also, if the price of an item after shipping is about the same at several sites, look for the one that is closest to you. You'll tend to get the item quicker. You can find that out from the Epinions store info link

I ordered a hard to find high chair from Comfort 1st in the beginning of June--the website gave me no indication that it was actually out of stock. So I waited for two weeks then inquired about it. I was told that it would be available and shipped within a few weeks....which seemed reasonable at the time...and so it went, as I just described, until yesterday--October! No high chair and many promises that it was coming very soon. All updates on my order were prompted by me. Comfort 1st never took the initiative to give me an update of any kind, and remember the website gave no indication that it was out of stock! They strung me along for 4 months (I know, I know...but I wasn't in desperate need, so I hung in there!). In conclusion, they stink. Don't give them your custom.