Cruise America

Cruise America

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    Highest Rated Consumer Review by the Community

  • RV Rental Made Easy: Cruise America

    Jan 8, 2005 by scmrak is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: simple process, friendly staff, pet-friendly non-smoking fleet
    Cons: no franchises in the northeast, north-central, or northern Rockies regions

    Summary: We're such snobs when we're young, you know what I mean? Besides buying into that "never trust anyone over thirty" business, I distinctly remember detesting the very sight of hulking RVs cruising the highways when I was in my salad days. Sadly, that was ... read more

  • Go an RV vacation- Just not with Cruise America

    Aug 27, 2013 by
    Rated a Very Helpful Review
    Pros: The vehicle was sound, and we had no mechanical problems
    Cons: Poor  customer service
    Faulty equipment and alarms 
    Missing items from the inventory
    Dirty interior 

    Summary: I have now returned from my RV trip to Sequoia, Yosemite, and San Francisco. Whilst an enjoyable and great holiday this was not down to Cruise America. On booking the RV I asked specifically for a clean vehicle, which was promised. On our arrival at ... read more

  • Please donít even think about renting from El Monte!

    Aug 13, 2013 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Last minute air reservations, car rentals, hotels were more than double the cost.

    Summary: Even after our diligent compliance with every reconfirmation request (including a morning phone call the day of the rental) and showing up early for a 1PM pick up (at their instruction to also plan for up to 2 hours), they were completely ... read more

  • Would not recommend Cruise America

    Jul 22, 2013 by
    Not yet rated.
    Pros: Close pick-up location.
    Cons: Expensive; Rough ride; Steering wheel slack; Refrigerator worked intermittently; Key/lock malfunction fixed at OUR expense!

    Summary: A lot of money spent for a sub-par vacation.  The RV cost a lot of money for the service that we received.  The company nickels and dimes you to death for every little detail.  For a high cost of rental, you still have to pay for mileage, ... read more

  • A warning about Cruise America

    Apr 13, 2013 by
    Not yet rated.
    Pros: RV was a suitable mode of transort for young families.
    Cons: Terrible Customer Service, Unreliable vehicles.

    Summary:      My pregnant wife, our 17 month old daughter, and I wanted to take a vacation to Big Sur California this year, and thought that renting an RV from Cruise America would allow us to travel with food, facilities, a quiet place for ... read more

  • Be careful with Cruise America (Cruise Canada)

    Jan 1, 2013 by
    Rated a Very Helpful Review
    Pros: have it all written above
    Cons: have it all written above

    Summary: Although the staff in Vancouver and Toronto was friendly, they were uncompetent and not helpful. The guy who showed us the van had little knowledge about the van, had I not watched their video online several times I had no help from him. The guy who took ... read more

  • Do Not rent an RV from Cruise America

    Nov 5, 2012 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Too many to list

    Summary: I am writing this review today as a concerned consumer about a RV that I rented October 12th, 2012 through October 15th, 2012 from cruise America, in Lanham, MD. When I contacted them to schedule a reservation I was told that their vehicles were exactly ... read more


    Oct 12, 2012 by
    Rated a Helpful Review
    Cons: SEE ABOVE:  DO NOT RENT WITH CRUISE AMERICA -- your trip will be ruined!!!

    Summary: Giving Cruise America one star is giving them a review that is too good.  I don't even know where to start on this.  I rented at the EAST DUNDEE, IL location.    This was literally the WORST consumer experience I have ever ... read more

  • Cruise America's Motor Homes Are NOT Safe - Someone is going to get hurt

    Aug 23, 2012 by
    Rated a Very Helpful Review
    Pros: Friendly while making a reservation. Although we paid for too many miles up front.
    Cons: Unsafe - Propane leaks, electrical problems, ... leaking raw sewage, Customer support was non-existence. 

    Summary: Cruise America’s policy of having customers return motor homes in the morning so they can go back out “as is” in the afternoon is unacceptable.  Every motor home should be inspected for safety, functionality and cleanliness. Months ... read more

  • BRAVO Corporate Cruise America!

    Aug 23, 2012 by
    Rated a Very Helpful Review
    Pros: Update:  Corporate Cruise America knows how to handle and treat its customers.
    Cons: Update:  Perhaps the regional offices need to be told how to better handle customers.

    Summary: Update:  Corporate Cruise America read my complaint and credited my account.  Not only will I use the credit to rent again, but I will rent for a longer period of time and a larger vehicle.  Everyone benefited.  I am certainly happy ... read more

  • Very bad service by Cruise America

    Aug 14, 2012 by
    Rated a Very Helpful Review
    Pros: I cannot think of pros for Cruise America
    Cons: the RV was old and dirty, many problems, lousy service

    Summary: We rented an RV for a trip of 3 weeks starting in San Franciscoand ending in Salt Lake City. The RV we got was old (140.000 miles on the odd meter), dirty, had a flat tire, many kitchen doors did not close properly, etc. etc.. We asked to fix this, which ... read more

  • Bittersweet

    Aug 1, 2012 by
    Rated a Very Helpful Review
    Pros: Resonably priced, friendly staff at local rental site, pet friendly
    Cons: 24/7 support line is useless & they rent junkers

    Summary: We decided to rent an RV this year for vacation and take it down South. This was the first time we ever rented an RV and Cruise America was understanding and welcoming of first timers. We were pleased with the reasonable pricing, avaliability of RVs, ... read more

  • Cruise America and Corporate greed

    Jul 1, 2012 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Corporate greed at it's worst
    Old RV's
    Dangerous RV's
    Not serviced.
    Many faults

    Summary: If you are looking for good quality service, look elsewhere. Cruise America suffer from Corporate penny pinching greed at it's very worst. Customers lives are being placed at risk by not servicing their vehicles properly. Complaints are ignored, advice ... read more

  • Very poor customer service and rental unit

    Jun 2, 2012 by
    Rated a Helpful Review
    Pros: Easy check in
    Cons: over 128000 mileson unit,  Steering dangerous, water system leaks, broken stove/fan, drains clogged, poor customer/relations

    Summary: We would not rent from Cruise America again.  Check in fine, but unit had over 128000 miles on it and it showed.  Steering was very loose even to the point of being dangerous.  First night we hooked up we found that the water plug at the ... read more

  • Don't rent from Elgin, Illinois

    Apr 17, 2012 by
    Rated a Helpful Review
    Pros: Good size for the number we were traveling with.
    Cons: Worn-out tires, poorly serviced before leaving, difficult to deal with on the road.

    Summary: We rented the largest RV available to travel to Mobile with 6 adults.  To begin with the tires only had 55 pounds of pressure and they told us they had 80.  Once on the road we could not do the speed limit because the front end shook so bad ... read more

  • Dont rent with this company

    Apr 15, 2012 by
    Rated a Very Helpful Review
    Pros: its getting us from A to B
    Cons: Too many - see review above.

    Summary: DO NOT RENT with these people!!! we are currently renting a compact (19') RV with this company. we picked it up in san fran and are heading east to NYC. we have had nothing but problems with this vehicle - Sewer water not being held in the tank - ... read more

  • cockroaches, no heat, no hot water, bathroom and fridge stunk

    Mar 31, 2012 by
    Rated a Helpful Review
    Pros: cockroaches were pretty easy to kill
    Cons: 15 words max is ok for the pros but not the cons

    Summary: When the guy took me for the circle check I laughed in his face, what a piece of crap. Are you kidding me? did you take the people that scratched and dented this thing on a walk around? I should of walked away. I thought I saw a mouse going up ... read more

  • Don't use Cruise America!!!

    Feb 15, 2012 by
    Rated a Helpful Review
    Pros: none
    Cons: see above

    Summary: 2-15-12Rented an RV and took my 94 year old grandmother out to Oklahoma this weekend.Between the rental company, PDC Rentals in Pittsburgh, and cruiseamerica, they caused me an additional 1200.00 of expenses. I started with a one-way reservation ... read more

  • Poor experience at Bloomfield, CT

    Nov 25, 2011 by
    Rated a Very Helpful Review
    Pros: Friendly, helpful agent. Mechanically sound vehicle, great price.
    Cons: Filthy, high-mileage, run-down vehicle.

    Summary: This was our first family vacation experience with Cruise America after 3 excellent experiences renting from El Monte over the years.  This time El Monte didn't have a pickup location that was convenient (Connecticut), so we decided to try Cruise ... read more

  • Cruise Canada review

    Oct 7, 2011 by
    Rated a Helpful Review
    Pros: They have an excellent 1-800 number.
    Cons: They take no responsibility for this incident. 

    Summary: This is a testament to a modern day miracle that I did not get killed due to the rental of an RV from Cruise Canada in the Calgary office.  I picked up the RV in Calary on Sept 10, 2011, we then went to Banff and Lake Louise. On September 13, we ... read more

  • Cruise America sucks bad! Avoid at all costs

    Aug 29, 2011 by
    Rated a Helpful Review
    Pros: None
    Cons: 1.  Old rental units (ours had 115,000 miles)

    Summary: If you rent from Cruise America, I would suggest doing it when you don't need A/C.  We rented a 30' RV on 7/28 for 4 days, during which the outside temperatures were 100 .  The gas generator broke before before we even left on the trip and ... read more

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