CutleryAndMore.com

I purchased a set of Wusthof Knives at CutleryAndMore.com and had a great experience. I placed the order online and later that day I received an e-mail with the UPS tracking information. The free delivery took only 2 days to reach my house. They also

Item was on back order although the web page said it would ship within a week. It took over a month before I received the item, luckily the item was not damaged. They charged too much for shipping, customer service is not responsive to emails and there

I ordered a pepper mill from CutleryAndMore.com, paid almost $20 (!) to get 3 days delivery to make sure I get it before Christmas. I did - then found out what I got was the very obvious defect that it had a chip which looks like it has been glued back

I placed an on-line order for a Kershaw Shun knife. After placing the order, I decided that I really wanted a different Kershaw Shun knife. With only minor difficulty I found the 1-800 customer service number and called it. The person answering was

Perfect transaction. On-line prices subject to and contingent upon people who are upto on-line shopping. One should not expect hand holding published tele number CS, and best price - it's about keeping overhead in place. We received spot-on email

I order a John Boos work table. It took two months to get delivered and arrived from the manufacturer damaged. I have spent the past month trying to get the packages returned. Still no resolution. By the way, this table cost $700. I am now contacting

I cannot believe the company hides a phone number. I shopped here in the past and got decent delivery time. I just made a huge mistake on my order and who do I call? I wrote the company but who knows how many E-mails they get when they don't have a

I bought a Calphalon Roasting Pan from the cutlery and more website. When the item arrived, the roasting rack was broken. It was impossible to find a direct phone number to contact customer service. I sent an e-mail as directed but never heard

Cutlery andMore does not post a phone number to contact them. They only provide one e-mail address to write to. I have been attempting to replace the two broken lids that came with my order. I have gone through Christmas dinner and other events with

I recently bought the Holiday Tree Bundt Pan through this company the Saturday before Christmas after missing the chance to purchase it at our local store and it not only arrived as stated in the e-mail confirmation for Dec.23rd, it was also $16.00 less

Argghhh. Do not use this online company if you expect any level of service. I ordered a Swissmar Raclette grill which was damaged by UPS. UPS picked it up, sent it back to Cutlery and More, and stated that I would have to deal with C&M to get

DON'T BUY ANYTHING FROM THESE PEOPLE!!! We purchased a $1k John Boos butcher block table through these people in January of 2005. It arrived via Yellow Freight after 3 weeks in the poorest, most irresponsible job of packaging we've ever seen, and very

This is my 3rd order in a week from Cutlery and More, and it has become one of my favorite online stores. The website is well designed and easy to navigate. They carry top line products with most items "in stock" for immediate shipment. Prices are also

I have purchased various kitchen items (blender, all clad pans, kitchen shears, etc.) from this merchant twice now and have no complaints. They were easy to order from, seemed to have the best price and always sent the merchandise that I ordered.

The website looks great and the prices are reasonable once you add in the cost of shipping etc. But what a disappointing experience. They are terrible at customer service. They do not respond to emails. Luckily the order I placed never went