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E.L.F. Online Store

E.L.F. Online Store

Overall service rating:  Store Rating: 3.0
Reviewed by 36 customers
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Showing 1-41 of 41 reviews   Back to paged view
Date Rating
Overall Rating:Store Rating: 2.0
 

I believe I might be ripped off

by hancam1030, Jul 24 '11
I love E.L.F's make-up, I can usually get some things in Target as well as K-mart. I only ordered once from the online store. The order took 3 weeks to arrive. Shipping is ridiculous. I just placed 2 orders on the 18th, and my order is still ...
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Overall Rating:Store Rating: 5.0
 

an update on some new ELF products. Take time to figure out their promotions.

by wordgirl, Dec 16 '10
I've been a fan of E.L.F. (eyeslipsface.com) products from the start, and the line keeps introducing new products, many of them very good. Overall, this may be one of the best-value lines out there.Anyone who was familiar with the original E.L.F ...
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Overall Rating:Store Rating: 5.0
 

I enjoy shopping at ELF and I will return

by blueskiesabove, May 11 '10
Overview: I liked my experience at the ELF store. I purchased several items and they were delivered quickly. ELF is known for having quality cosmetics at a discounted price. Don't let the discount price fool you because you may find that ...
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Overall Rating:Store Rating: 2.0
 

Makeup Quality = Great. Customer Service = Not So Great.

by fourwordletter, Jun 09 '09
I have been using ELF makeup for over a year, purchasing from local stores. I love the quality, especially for only $1. Unfortunately, ELF products are very limited in stores. After reading great reviews about other products that are not offered in ...
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Overall Rating:Store Rating: 5.0
 

This is one of the greatest value store of it's kind that I have seen.

by sarajohn, Jan 23 '09
I am a makeup nut. I love makeup, am always looking and watching for the newest products to check out.  I found E.L.F. Online Store when I googled makeup, and I have been hooked on E.L.F. makeup ever since.It is so simple ...
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Overall Rating:Store Rating: 5.0
 

E.L.F. Makeup - Good for my face, and my wallet too!

by ldon526, Oct 26 '08
I recently made my first online E.L.F.< b> cosmetics purchase at the eyeslipsface.com< b> website. I first went to eyeslipsface.com< b> to take a look at their mineral makeup products rather than their famous $1 makeup. I looked ...
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Overall Rating:Store Rating: 1.0
 

Lashless & Unhappy in San Diego

by poweredbyjc, Aug 26 '08
My problem isn't with the service, it's with the product. Yes, they're cheap-in more than one way!! If everything is as shody as their eyelash curler, you'll need a dermatologist! I purchased the eyelash curler, and thought it was quite the purchase at ...
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Overall Rating:Store Rating: 3.0
 

Decent quality makeup, but terrible customer service

by applelily, Jul 31 '08
My sister told me of an on-line store that sold makeup for just $1.00. Immediately I thought it had to be low-quality, but found myself going there out of curiosity only to find that the site was down most of the time. I visited back day after day to ...
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Overall Rating:Store Rating: 5.0
 

Great products, great customer service!

by allycat1234, Jan 27 '08
I was a little concerned about ordering from ELF due to the mixed reviews, but was very pleasantly surprised. I placed a large order, but was unable to get my coupon code to work. I contacted ELF through their e-mail address and was responded to in ...
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Overall Rating:Store Rating: 1.0
 

Frowny Face with ELF

by pinksteeler, Jan 13 '08
E.L.F. stands for an Exasperating, Lackluster, Failure. Ok, maybe that’s too harsh but they highly frustrated me. E.L.F., for those that don’t know is a makeup company. They sell products for one dollar. Yup, just one smackeroo will ...
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Overall Rating:Store Rating: 1.0
 

Slow delivery and an incorrect order. MY MONEY WAS NEVER RETURNED.

by graceee, Jul 30 '07
My experience with E.L.F has been so-so. The delivery speed was incredibly slow (about two and a half weeks upon order), but the website does mention that all orders ship between 5 to 7 days. Of course, the lovely people at E.L.F notified me that my ...
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Overall Rating:Store Rating: 5.0
 

I will definitely buy more!

by marief2rnurse, Mar 16 '07
I love the site, it's so easy to find their products because they are categorized as lips, face, eyes, etc... They always send me emails and update me of their ongoing specials. The first time I ordered was last August, I received the items within 10 ...
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Overall Rating:Store Rating: 5.0
 

I heart E.L.F.

by tkimmons, Jan 03 '07
I placed an on line order with e.l.f. about a week ago, and today I received my products. It seems like a bunch of people have trouble receiving their products within a reasonable time frame (or at all!) but I just wanted to say that my products came ...
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Overall Rating:Store Rating: 4.0
 

Great products for a great price!!!

by nanatuj, Dec 20 '06
I was a bit worried after I had already purchased some items from ELF after reading a number of negative reviews about the company. However, I have to say that my experience has been completely complaint-free. I received my items about 4 weeks after ...
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Overall Rating:Store Rating: 2.0
 

Bad Experience = Report to the FTC!!

by babswife, Nov 15 '06
I had a horrible experience. Now I like getting cheap stuff like the next girl. I thought "why not, for a buck." Well, their "free shipping" promotion was free shipping, but not free handling which added a few bucks -- but still, ok. Until I waited ...
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Overall Rating:Store Rating: 2.0
 

Quality Sucks

by shellguana, Nov 09 '06
I waited over a month for my order, but I was prepared to do so since I knew the high volume of orders they were experiencing. Plus, they didn't charge my card until 4 days before I got the order. That part did not bother me at all. What bothers me ...
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Overall Rating:Store Rating: 4.0
 

Definitly worth it.

by thetanni, Nov 03 '06
I am very fond of e.l.f products. I've only ordered from the actual online store once, and I received my order within a week. However, I see everyone's been complaining about their high volume issue. I was a little irritated when I saw that in the ...
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Overall Rating:Store Rating: 1.0
 

TERRIBLE NON-PROFESSIONAL SERVICE

by sachiemiy, Oct 17 '06
I order some brushes and cosmetic cases from this company on September 23rd, since I didn't get anything after 8 business days (when they said it would take 5 to 7 business days) I decided to contact them through e-mail on October 3rd (they don't provide ...
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Overall Rating:Store Rating: 1.0
 

like ordering from a black hole

by drone1218, Oct 12 '06
E.L.F. was running a free shipping promotion so a friend and I placed a joint order for 28 items take advantage of the offer. The order was placed on 9/22 and I received a confirmation later that day that said to allow 3-5 business days for shipping plus ...
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Overall Rating:Store Rating: 4.0
 

You can't beat the price of E.L.F. Makeup!

by boston116, May 16 '06
I recently ordered some cosmetics from ELF after reading an article on CNN and reading great reviews on Epinions. I placed my order on a Thursday and my items arrived by the next Tuesday, which I thought was extremely fast. Obviously, the best part of ...
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Overall Rating:Store Rating: 5.0
 

100% satisfaction with $1.00 E.L.F. cosmetics!!!

by countrygyrl, Jan 04 '06
I just started ordering online this Christmas season and E.L.F. cosmetics was my first stop and I will gladly return. Everything from E.L.F.( Eyes, Lips, Face) is $1.00 and really most of the products can't be beat. They have just about every ...
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Overall Rating:Store Rating: 4.0
 

My experience with E.L.F. has been positive and I will order again.

by specialteacher, Dec 18 '05
E.L.F. makeup is great! I have just recently tried it and have ordered both makeup and the brushes.Each piece is $1 each! I really like the concealer. It goes on smooth. A lot of the power based stuff has an orange scent, but it is not unpleasant. ...
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Overall Rating:Store Rating: 4.0
 

What do an Elf and a buck have in common? It's almost like Christmastime everyday!

by PattyTherre PattyTherre is a Top Reviewer on Epinions in Online Stores & Services, Nov 14 '05
I recently discovered a new cosmetics website that seemed too good to be true. I always believe if something seems too good to be true, it usually is. When I saw that every cosmetic and accessory on the site was $1.00, I pretty much assumed the site was ...
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Express Reviews
Overall Rating:Store Rating: 1.0
 
Poor website, very rude customer service.
by tosca83,Feb 14 '12
They're an awful company. I ordered a gift card for my sisters birthday and they claim I put British Colombia instead of Virginia! So, even I'd I had (which I didn't, I am meticulous when ordering online), they should have told me it would take a month
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Overall Rating:Store Rating: 4.0
 
Will be back to buy more
by twokidsandwork,Mar 11 '10
I recently purchased multiple items from ELF.  I'm pleasantly surprised at the quality of their products.  I ordered on Saturday and received on Wednesday. For $1 it's perfect for goodie bags or young girls to experiment
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Overall Rating:Store Rating: 0.0
 
DISAPPOINTING
by dollsize,Oct 15 '09
I found a $2 coupon code so I went to town while only spending $20. I was super excited to try the products. I live in California and the shipping took a week and a half which really sucked. (I've ordered something from Hong Kong on ebay and it got to me
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Overall Rating:Store Rating: 5.0
 
Very happy with my experience!
by clucara,Sep 04 '08
I was scared to order after reading the reviews but a co-worker recommended it so I tried it. For me, the shipping time was excellent!! I ordered it on Fri and got it the next Wed which would have been sooner if we did not have the holiday on Mon. They
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Overall Rating:Store Rating: 5.0
 
I love ELF! Their products are amazing; I had no trouble with this company.
by bamitsjohanna,Mar 20 '08
On Monday, at about 5:30 PM, I ordered the $25 DVD set, one of their powders, the smokey eye get the look set, and the mineral concealer and foundation. I am completely satisfied with the products. I ordered 3 day shipping, and my makeup came a day after
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Overall Rating:Store Rating: 5.0
 
**WILL PURCHASE AGAIN****
by tonimarie77,Feb 23 '08
I use Bare Escentuals, Mac etc. and was very skeptical about trying E.L.F. Let me tell you--I know there's mixed reviews on here--But the make-up was great!! And I received my order in 5 days!!! So, I'm not sure as to what all the issues are--But they
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Overall Rating:Store Rating: 5.0
 
AwEsOme
by chinelly,Dec 27 '07
I love E.L.F.!! I received my order today, and I ordered it last Wed, it took them two days to process the order, and five days the shipping, and I got them today!! I so happy!! Everything I ordered is in the mail, nothing missing or broken. I
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Overall Rating:Store Rating: 2.0
 
First impressions last a lifetime.
by gotinspiration,Aug 17 '07
First impressions last a lifetime. I placed an order for the first time with E.L.F. and it took a little over a week before they shipped it. I emailed them asking about it and received a smart-mouthed almost hateful return email. Almost to the point
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Overall Rating:Store Rating: 3.0
 
Good but not great
by jifflee,Jul 30 '07
Well, I thought the online store was worth a shot and my reaction is mixed. One, it took nearly two weeks to get my order. Once received, my order was incomplete. I did get a little note stating that several items were out of stock and that I would
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Overall Rating:Store Rating: 5.0
 
So far..soooo good!
by pink012186,Feb 20 '07
I've been purchasing E.L.F. products for about a year now and I'm amazed how good their products are especially for a buck! I can also find few of their products at the dollar bins around the body wash aisle at Target. My faves are the super glossy lip
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Overall Rating:Store Rating: 1.0
 
Horrendous experience. Terrible customer service!
by sbeachgirl,Feb 08 '07
Horrible, horrible, horrible! Don't shop here! I ordered in October and in January I was still arguing with them over the fact that I never received my order. They told me that they sent it twice and it was a lie. I had a horrendous experience trying to
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Overall Rating:Store Rating: 5.0
 
Fun stuff! Great price! Speedy service! HIGHLY RECOMMENDED!
by thatgirl115,Dec 28 '06
I don't know how I got so lucky, but my experience with Elf cosmetics was superlative. If I had seen the awful reviews first, I never would have ordered. How could my transaction have been so different? Perhaps there is new management here, in view of
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Overall Rating:Store Rating: 1.0
 
TERRIBLE.....DO NOT ORDER....TERRIBLE TERRIBLE TERRIBLE
by elledriver,Nov 28 '06
TERRIBLE....DO NOT ORDER.... I ordered my products over 5 weeks ago and when I e-mailed ELF to cancel the order and refund me immediatly, then and only then did they charge my card (the very same day I sent the e-mail) and state that it was in the
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Overall Rating:Store Rating: 1.0
 
Bad service, and horrible communication!!
by josiev,Nov 13 '06
My order took 6 weeks to arrive, and they only sent half of the products; giving me a credit for the rest (they didn't even ask me if I wanted to wait until they became available). My supposed unavailable products, which they told me to keep an eye out
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Overall Rating:Store Rating: 1.0
 
e.l.f. Customer Service HORRIBLE! Don't buy!
by keys87,Nov 06 '06
I was truly excited when I received an email that Bloomingdale's was starting a new line of cosmetics and everything was going to be a dollar. After I placed an order for $390 (lots of great gifts for Christmas), I later read a review stating that
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Overall Rating:Store Rating: 1.0
 
beware! you may be charged for item you don't receive
by wendyl17,Oct 31 '06
Beware of buying from e.l.f. I was charged for an item (that was $15--the brush set) that I never received. The package included a slip that said the item was out of stock and that I would not be charged. It also gave the customer service email address
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Overall Rating:Store Rating: 1.0
 
Horrible
by thuyngoc,Oct 16 '06
I also ordered for nearly three to four weeks now and still have not received my order. Not only did it say 5 to 7 business days - it also does not update you on your status at all. And they have no phone number listed on their site. When I did get
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Overall Rating:Store Rating: 1.0
 
Slow service if any
by angiekay3,Oct 09 '06
I would love to review the quality of this product but as it's been 15 days since I placed my order and I have yet to receive it, I cannot. The email confirmation states that products should arrive in 5-7 business days so that's a bit off. I emailed
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Showing 1-41 of 41 reviews Back to paged view