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    Highest Rated Consumer Review by the Community

  • Esurance overcharged me $900 in less than a year

    Feb 23, 2006 by
    Rated a Very Helpful Review
    Pros: Responsive on the phone, full-featured website
    Cons: Couldn't complete transaction online. Was overcharged $900.

    Summary: I'm not sure what to think of Esurance in the end, but it's enough for now to say that I used to use them but don't anymore. At the time I signed on, I needed auto insurance lickety split. I had bought a new car that very day and was just about to ... read more

  • RUN... don't walk away from Esurance

    May 11, 2008 by
    Rated a Helpful Review
    Pros: We have learned the value of researching even the most commercialized companies for fraudulent behavior.
    Cons: Price changes after purchase, additional fees creep into account, cancellation fees apply.

    Summary: To sum it up: The initial quote I received was raised by an additional $ 300.00 after we had already given all credit card information. If you cancel, there is a cancellation fee, which is unheard of in the industry. They adjusted my premium ... read more

  • Esurance Has Worked For Us For Years Now

    Apr 2, 2007 by
    Rated a Very Helpful Review
    Pros: Competitive, good communication, good customer service
    Cons: None that come to mind

    Summary: We found Esurance on the web after The Hartford wanted to increase our rates (significantly) due to a ticket my husband received (he got caught in a sting - nothing major - just a typical freeway on-ramp traffic control light). We initially found ... read more

  • esurance did not honor their quote

    Mar 16, 2006 by
    Rated a Helpful Review
    Pros: cheap
    Cons: misleading quotes, very poor customer service

    Summary: don't use esurance. they raised their quote on me after i had already paid and started the policy. the quote asked if i had 6 years coverage. i answered yes, which was true at the time i filled out the quote and PAID for the policy. due to a mixup ... read more

  • Express Customer Reviews


    Jul 6, 2012 by
    Rated Show
    Pros: ..^
    Cons: ..^

    Summary: These people are exactly what you want to try and avoid when purchasing car insurance. Their prices will always be more than what they tell you. They will collect all your information first, then jump your prices after it's too ... read more

  • Esurance Takes Over 1 Year to Pay A Claim

    Aug 27, 2009 by
    Rated Show
    Pros: NONE
    Cons: Terrible Communication
    Terrible Staff
    Terrible Help
    Terrible Claims Department

    Summary: I have had Esurance for four years- it is fine if you don't need it.  But I got in one accident where there was a small amount of damage to a traffic sign and Esurance won't return my phone calls, letters, or e-mails.  The State Department ... read more


    Jul 30, 2008 by
    Not rated yet
    Pros: Cheap
    Cons: Terrible Customer service

    Summary: I had a lady hit my truck with her car and she is covered / insured by esurance. She was clearly at fault and both of our insurance companies found her to be 100% responsible. Never being in a wreck before I had no idea how this insurance claim process ... read more

  • Don't trust eSurance quotes

    May 24, 2008 by
    Not rated yet
    Pros: Nice commercials
    Cons: Dishonest price quotes

    Summary: I did the whole quote thing on the eSurance website and received a quote for $452 + $3 fee. Was more than $100 savings from my current provider so i thought great! I went and purchased it for $455. Of course, instantly they charged my $855. If they ... read more

  • Esurance is the BEST rate insurance period.

    Jan 1, 2008 by
    Rated Show
    Pros: Bargain insurance with great benefits and coverage
    Cons: Real insurance cards instead of print outs

    Summary: We were with Progressive for years, it turns out they were charging us almost twice what Esurance would charge us for a new policy. So we made the switch. Now we pay almost half what we did with Progressive WITH the same exact coverage. So, would they ... read more

  • Esurance is insurance fraud

    Nov 19, 2007 by
    Rated Show
    Pros: None
    Cons: Insurance Fraud

    Summary: I shopped around for a lower rate, and heard about esurance. Their quote was outstanding! I went through their whole process, then clicked "purchase policy", all the while looking at their quote. Surprise! The immediately extracted a payment 3 times ... read more

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