Highest Rated Review by the Community
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Nov 11 '05
Pros: Nice, easily navigable web site. Pay online works great.
Cons: Navigation requires an extra screen or two, but no big deal
Summary: Thanks to the category lead, Mrisch, for adding this to the epinions database. I’ve been with GMAC Mortgage, since very soon after my last refinance, which was a 15 year fixed rate mortgage at 5 3/8 percent with no points, done in October 2002. I ...
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Jan 17 '12
Pros: Zero Zero crooks, cons
Cons: Con artists crooks Liers.
Summary: When we purchased our house our paper work stated that our mortgage insurance would come off after 5 years of on time payments. When we hit that point I called and was told that was incorrect , that 20 percent of purchase price had to be paid off. Tried ...
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Oct 05 '10
Pros: None.
Cons: Greedy, unethical exploiters.
Summary: We refinanced to pay off our home loan in half the time and, in the end, because of GMAC's disturbing and unprincipled behavior, we actually went to a lot of trouble to change from GMAC (our former mortgage-holder) to a different company. GMAC sold ...
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Apr 16 '10
Pros: I like the website for paying online, but other than that.....nadda
Cons: Customer service gives MAJOR run around and you'll chase your tail for weeks-months.
Summary: I agree with all the negative reviews here. I have had my mortgage with GMAC for year now and initially I liked them having a specific loan agent here locally I could contact anytime (live in Michigan). But then that local office shut down ...
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Feb 12 '10
Pros: I found one sweet woman to finally care to stay on the line and help.
Cons: GMAC sponges you for thousands and gives you the cheapest service money can buy.
Summary: I have my mortgage through GMAC Mortgage... and I am infuriated! I called customer service because I switched my home-owners insurance policy, saving myself around two hundred dollars. I requested an escrow analysis so my monthly payment would ...
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Nov 13 '09
Pros: None
Cons: Poor business practices. Incompetent customer service. Fraud. No desire to resolve customer complaints.
Summary: I never chose to be a GMAC mortgage customer, but my loan was sold to them 3 years ago. In that short span I have encountered several instances of poor business practices that resemble fraud. The first instance involved a home equity ...
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Aug 21 '09
Pros: Extremly honest, fair, and fast.
Cons: Nothing. Unbelievable!
Summary: Laura Good is probably one of the most honest bankers/brokers I have ever met! We called in on ad we saw off of my wife's blog, and after talking with Laura for about 5 minutes - I could tell we wanted to do business with her. My instinct told me she was ...
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Aug 17 '09
Pros: Nothing good to say about them
Cons: Foreign customer service, greedy and predatory, companywide incompetence
Summary: Refinanced my farm last October with a broker, was sold to GMAC a month later (sale of loan was no big deal- it happens all the time), then the problems began. My wife forgot to pay the homeowner's insurance in November, got a call from agent three days ...
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Jan 15 '09
Pros: None! None, none, none, none!
Cons: Inept, rude. Did I mention inept?
Summary: I have two mortgages (two houses) with GMAC. On my primary home, they approved me for 100% financing -- no problem there, but they neglected to include the mortgage insurance in my original payments. I didn't notice it was missing. A year later, ...
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Aug 06 '08
Pros: NONE. ZERO. ZIP. NADA.
Cons: UNPROFESSIONAL, UNETHICAL, DON'T CARE ABOUT CUSTOMERS
Summary: GMAC Mortgage is supposedly discontinuing their construction lending program. That's a good thing since they do/did a HORRIBLE job of it. I had to beg, threaten and escalate draw requests to a higher level to get money for my builder. And their ...
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Apr 17 '08
Pros: Very nice, helpful, I was able to get pre-approved for a motgage by phone
Cons: I was not fully informed of what I should expect.
Summary: I recently started looking into the possibility of buying a home. I am a first-time homebuyer so everything is scary and exciting at the same time! I went to a few different places to get pre-approved for a mortgage, one of which was GMAC. I got the ...
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Oct 16 '07
Pros: NONE
Cons: HORRIBLE CUSTOMER SERVICE-THEY WANT YOU TO DEFAULT AND TAKE YOUR MONEY
Summary: I have never had a problem with a mortgage company and HAD excellent credit. I am not too sure now as GMAC has filed against my credit twice and put the loan in default. I made the original payments on time. I had my identity stolen and stopped bank ...
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Aug 24 '07
Pros: Good website/automatic payment system.
Cons: Poor Customer Service. Customer service will lie to get you off the phone.
Summary: I refinanced thru a mortgage broker 3 years ago. Then it was sold to GMAC - no problems until August 2007. The measure of a company is how it deals with problems - which is where GMAC gets a 1 out of 5 in my book. An escrow payment for real estate ...
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Aug 22 '07
Pros: Can't think of any.
Cons: Ineffectual and rude customer service whose motto must be "the company is always right."
Summary: We have been long time customers of GMAC Mortgage and everything was fine until a bank error caused us to deal with their "customer care" unit. I don't recall ever being late with a monthly payment during years of association. The problem started when ...
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Apr 28 '07
Pros: Please choose Countrywide instead for your mortgage
Cons: Deplorable ethics and customer service.
Summary: I recently had an experience that confirmed to me that GMAC offers miserable customer service and deplorable business ethics. After decades of maintaining a perfect payment record on my mortgage, a terrible bank error (a technical error in automated ...
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Dec 11 '06
Pros: Predictably horrible
Cons: Liars, deceivers, con artists
Summary: When we thought about buying the family home and keeping it in the family (80 years now), we looked carefully at our options to make sure that we were making a sound investment. However, our mortgage company sold our loan to GMAC, and we immediately ...
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