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Jan 17 '12
Pros: Zero Zero crooks, cons
Cons: Con artists crooks Liers.
Summary: When we purchased our house our paper work stated that our mortgage insurance would come off after 5 years of on time payments. When we hit that point I called and was told that was incorrect , that 20 percent of purchase price had to be paid off. Tried ... read more
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Oct 05 '10
Pros: None.
Cons: Greedy, unethical exploiters.
Summary: We refinanced to pay off our home loan in half the time and, in the end, because of GMAC's disturbing and unprincipled behavior, we actually went to a lot of trouble to change from GMAC (our former mortgage-holder) to a different company. GMAC sold ... read more
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Apr 16 '10
Pros: I like the website for paying online, but other than that.....nadda
Cons: Customer service gives MAJOR run around and you'll chase your tail for weeks-months.
Summary: I agree with all the negative reviews here. I have had my mortgage with GMAC for year now and initially I liked them having a specific loan agent here locally I could contact anytime (live in Michigan). But then that local office shut down ... read more
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Feb 12 '10
Pros: I found one sweet woman to finally care to stay on the line and help.
Cons: GMAC sponges you for thousands and gives you the cheapest service money can buy.
Summary: I have my mortgage through GMAC Mortgage... and I am infuriated! I called customer service because I switched my home-owners insurance policy, saving myself around two hundred dollars. I requested an escrow analysis so my monthly payment would ... read more
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Nov 13 '09
Pros: None
Cons: Poor business practices. Incompetent customer service. Fraud. No desire to resolve customer complaints.
Summary: I never chose to be a GMAC mortgage customer, but my loan was sold to them 3 years ago. In that short span I have encountered several instances of poor business practices that resemble fraud. The first instance involved a home equity ... read more
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Aug 21 '09
Pros: Extremly honest, fair, and fast.
Cons: Nothing. Unbelievable!
Summary: Laura Good is probably one of the most honest bankers/brokers I have ever met! We called in on ad we saw off of my wife's blog, and after talking with Laura for about 5 minutes - I could tell we wanted to do business with her. My instinct told me she was ... read more
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Aug 17 '09
Pros: Nothing good to say about them
Cons: Foreign customer service, greedy and predatory, companywide incompetence
Summary: Refinanced my farm last October with a broker, was sold to GMAC a month later (sale of loan was no big deal- it happens all the time), then the problems began. My wife forgot to pay the homeowner's insurance in November, got a call from agent three days ... read more
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Jan 15 '09
Pros: None! None, none, none, none!
Cons: Inept, rude. Did I mention inept?
Summary: I have two mortgages (two houses) with GMAC. On my primary home, they approved me for 100% financing -- no problem there, but they neglected to include the mortgage insurance in my original payments. I didn't notice it was missing. A year later, ... read more
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Aug 06 '08
Pros: NONE. ZERO. ZIP. NADA.
Cons: UNPROFESSIONAL, UNETHICAL, DON'T CARE ABOUT CUSTOMERS
Summary: GMAC Mortgage is supposedly discontinuing their construction lending program. That's a good thing since they do/did a HORRIBLE job of it. I had to beg, threaten and escalate draw requests to a higher level to get money for my builder. And their ... read more
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Apr 17 '08
Pros: Very nice, helpful, I was able to get pre-approved for a motgage by phone
Cons: I was not fully informed of what I should expect.
Summary: I recently started looking into the possibility of buying a home. I am a first-time homebuyer so everything is scary and exciting at the same time! I went to a few different places to get pre-approved for a mortgage, one of which was GMAC. I got the ... read more
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Oct 16 '07
Pros: NONE
Cons: HORRIBLE CUSTOMER SERVICE-THEY WANT YOU TO DEFAULT AND TAKE YOUR MONEY
Summary: I have never had a problem with a mortgage company and HAD excellent credit. I am not too sure now as GMAC has filed against my credit twice and put the loan in default. I made the original payments on time. I had my identity stolen and stopped bank ... read more
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Aug 24 '07
Pros: Good website/automatic payment system.
Cons: Poor Customer Service. Customer service will lie to get you off the phone.
Summary: I refinanced thru a mortgage broker 3 years ago. Then it was sold to GMAC - no problems until August 2007. The measure of a company is how it deals with problems - which is where GMAC gets a 1 out of 5 in my book. An escrow payment for real estate ... read more
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Aug 22 '07
Pros: Can't think of any.
Cons: Ineffectual and rude customer service whose motto must be "the company is always right."
Summary: We have been long time customers of GMAC Mortgage and everything was fine until a bank error caused us to deal with their "customer care" unit. I don't recall ever being late with a monthly payment during years of association. The problem started when ... read more
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Apr 28 '07
Pros: Please choose Countrywide instead for your mortgage
Cons: Deplorable ethics and customer service.
Summary: I recently had an experience that confirmed to me that GMAC offers miserable customer service and deplorable business ethics. After decades of maintaining a perfect payment record on my mortgage, a terrible bank error (a technical error in automated ... read more
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Dec 11 '06
Pros: Predictably horrible
Cons: Liars, deceivers, con artists
Summary: When we thought about buying the family home and keeping it in the family (80 years now), we looked carefully at our options to make sure that we were making a sound investment. However, our mortgage company sold our loan to GMAC, and we immediately ... read more
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Jan 31 '06
Pros: The customer service staff can handle pretty tough attitudes.
Cons: GMAC Mortgage will not change your automatic payment. Also, the website information may be outdated.
Summary: I opened a mortgage with Quicken Loans in February of 2004. In October of 2004, they sold the loan to GMAC. Everything went relatively well at first. The website requires a bit more clicking around than I like, but now that I am a neophyte webmaster, ... read more
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Nov 11 '05
Pros: Nice, easily navigable web site. Pay online works great.
Cons: Navigation requires an extra screen or two, but no big deal
Summary: Thanks to the category lead, Mrisch, for adding this to the epinions database. I’ve been with GMAC Mortgage, since very soon after my last refinance, which was a 15 year fixed rate mortgage at 5 3/8 percent with no points, done in October 2002. I ... read more
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May 16 '12
Pros: NONE!!
Cons: Terrible service, outsourced to third world countries.
Summary: If you ever have a problem with your account be prepared to speak with a foreigner with a thick accent. They are rude when they make mistakes, and then threaten you with late charges. I have always paid on time and have excellent credit, so this
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May 01 '12
Pros: NONE BIG FAT ZERO!!!!
Cons: THE WHOLE COMPANY!!!!!
Summary: These people are nothing but a bunch of rip off scamers!!!!! We called for the payoff amount on our mortgage back in January so that we could re-finance. Beware!!! they will tack on on extra $20.00 bucks just to tell you what your payoff amount is. They
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Feb 22 '12
Pros: Not one
Cons: Expensive ignorant greedy and sneaky
Summary: Horrible customer service insanely high interest and best of luck trying to talk to a human being when calling for
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Aug 28 '10
Pros: They are prompt with bills
Cons: Cannot handle extra payments.
Billed me for overdue $2200 CREDIT BALANCE
Summary: The first month I overpaid by a large amount and they handled it. The second month they showed the receipt of my overpayment but also showed the payment as still due. The following bill came showing an overdue charge, a large
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Aug 25 '10
Pros: None
Cons: Terrible customer service
Summary: I an not one for writing a review however based on the expereince I had with GMAC I thiought it was important to write a review. I applied for refinancing through GMAC. I spoke to the loan specialist who was very polite on the phone. I voiced my
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Nov 16 '09
Pros: None
Cons: Very rude.
Summary: Checked on Refinancing our home through GMAC, to consolidate debt. Was told that we would have to pay for the appraisal via a credit card. We were told that if the loan didn't go through our credit card would not be charged. They
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Oct 08 '09
Pros: Nothing what so ever ........
Cons: horrible customer service - incompetent employees - no management access
Summary: I currently hold a mortgage with GMAC and have never been late on any payments until now......a couple weeks ago I noticed that my insurance policy hadn't been paid with my escrow deposit. So, when I went online to check my escrow account I
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Dec 31 '08
Pros: none
Cons: lots
Summary: My main problem with GMAC is how they handle paying my taxes. They require taxes and insurance be escrowed. In 2007,they lost my school tax bill and paid it late after I sent them my copy. In 2008, they paid my school taxes TWICE
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Apr 25 '08
Pros: There is absolutely nothing positive I can say about these people
Cons: Predatory, deceptive and fraudulent practices
Summary: Your GMAC loan will be serviced by Homecomings Financial and you will be foreclosed within 2 years. Homecomings is the most deceptive, predatory, unconscionable and blatantly fraudulent company I have ever had the misfortune of dealing with and I'm
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Mar 27 '08
Pros: Responsive, willing to work with us. Tolerant of unusual circumstances. Suggested remedies.
Cons: Call until you reach workout plan rep or you may not get best information
Summary: Hi, I'm surprised by the negative comments here. We went into default our mortgage serviced with OCWEN, and then in the middle of working out a payment plan via a forbearance agreement, went into foreclosure anyway and then OCWEN sold our loan to GMAC.
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Dec 27 '07
Pros: none
Cons: Terrible customer service agents
Summary: We got a call that our November mortgage payment check had bounced. This was toward the end of December. They applied our December payment to the November payment and added double late fees. While on the phone I went online to check our account. The
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Nov 03 '07
Pros: NONE
Cons: Plan on sleepless nights
Summary: If for some crazy reason you are even thinking of taking out a loan with GMAC DON'T!!! They use Homecomings for a servicing company and you WILL lose your home. They have perfected the art of foreclosure. We owned a home for 10 years without a single
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Oct 06 '07
Pros: Great experience
Cons: Can't think of any.
Summary: I have not had a problem with GMAC. It should be noted that I dealt with them through Ditech.com I have had three Mortgages through them with no delays. If I have had any complaint it has been that When I took cash out it took my bank (Washington Mutual)
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Aug 05 '07
Pros: I cannot think of any!
Cons: Bad Service, do not return calls. Please look for another lender!
Summary: Terrible service. GMAC Misapplied 2 payments, after struggling to get them to rectify that mistake they reported my account past due 120 days. They will not remove it, also charged me late fee's & other fees (1400.00)
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Jan 16 '07
Pros: There is absolutely nothing positive I can say about any involvement with GMAC Mortgage Corporation.
Cons: Terrible organization;, no customer service, bullies, violation of the Real Estate Settlement Practices Act
Summary: GMAC Mortgage "bought" the servicing of my loan. I was informed by my previous lender to no longer make my payments to them but to pay them to GMAC after July 1, 2006. GMAC refused my payments for July, August and September so I made them to the
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Dec 12 '06
Pros: Nothing
Cons: They will try to cheat you!
Summary: Had a six month CD. When it matured they said I did not tell them to deposit my money and rolled the cd over. I called to tell them, dumb me I should have never not gotten it in writting. Now either I wait six more months or pay a 90 day (ie 50%)
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Nov 22 '06
Pros: The customer service people are friendly and speak English.
Cons: Questionable competence.
Summary: My wife and I got a 6-month CD to save for a vacation. Opening the account was unduly difficult. It took them 2 months to debit our checking account of the funds (the first time I can recall a bank taking this long). The reason is that one of their
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Oct 11 '06
Pros: Can't think of a single thing.
Cons: Horrible customer service, long time to get money, nobody cares
Summary: I used GMAC for a construction loan, and that was a huge mistake. They lost paperwork, did now know what was needed, were often rude, and had no concept of customer service. Their method of doing construction loan takes more time than "real" banks, and
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Mar 20 '06
Pros: None
Cons: Lost paper work, had to send numerous times, horrible communication
Summary: I got my mortgage loan through GMAC Mortgage. The day of my closing they came up with three documents that needed to be filled out by my builder and requested the blueprints to be overnighted. After numerous attempts at contacting them and them telling
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