GMAC Mortgage

Pros: None
Cons: Poor business practices.  Incompetent customer service.  Fraud.  No desire to resolve customer complaints. 

I never chose to be a GMAC mortgage customer, but my loan was sold to them 3 years ago.  In that short span I have encountered several instances of poor business practices that resemble fraud.  The first instance involved a home equity ...

Pros: Extremly honest, fair, and fast.  
Cons: Nothing. Unbelievable!

Laura Good is probably one of the most honest bankers/brokers I have ever met! We called in on ad we saw off of my wife's blog, and after talking with Laura for about 5 minutes - I could tell we wanted to do business with her. My instinct told me she was ...

Pros: Nothing good to say about them
Cons: Foreign customer service, greedy and predatory, companywide incompetence

Refinanced my farm last October with a broker, was sold to GMAC a month later (sale of loan was no big deal- it happens all the time), then the problems began. My wife forgot to pay the homeowner's insurance in November, got a call from agent three days ...

Pros: None! None, none, none, none!
Cons: Inept, rude. Did I mention inept?

I have two mortgages (two houses) with GMAC. On my primary home, they approved me for 100% financing -- no problem there, but they neglected to include the mortgage insurance in my original payments. I didn't notice it was missing. A year later, ...

Pros: NONE. ZERO. ZIP. NADA.
Cons: UNPROFESSIONAL, UNETHICAL, DON'T CARE ABOUT CUSTOMERS

GMAC Mortgage is supposedly discontinuing their construction lending program. That's a good thing since they do/did a HORRIBLE job of it. I had to beg, threaten and escalate draw requests to a higher level to get money for my builder. And their ...

Pros: Very nice, helpful, I was able to get pre-approved for a motgage by phone
Cons: I was not fully informed of what I should expect.

I recently started looking into the possibility of buying a home. I am a first-time homebuyer so everything is scary and exciting at the same time! I went to a few different places to get pre-approved for a mortgage, one of which was GMAC. I got the ...

Pros: NONE
Cons: HORRIBLE CUSTOMER SERVICE-THEY WANT YOU TO DEFAULT AND TAKE YOUR MONEY

I have never had a problem with a mortgage company and HAD excellent credit. I am not too sure now as GMAC has filed against my credit twice and put the loan in default. I made the original payments on time. I had my identity stolen and stopped bank ...

Pros: Good website/automatic payment system.
Cons: Poor Customer Service. Customer service will lie to get you off the phone.

I refinanced thru a mortgage broker 3 years ago. Then it was sold to GMAC - no problems until August 2007. The measure of a company is how it deals with problems - which is where GMAC gets a 1 out of 5 in my book. An escrow payment for real estate ...

Pros: Can't think of any.
Cons: Ineffectual and rude customer service whose motto must be "the company is always right."

We have been long time customers of GMAC Mortgage and everything was fine until a bank error caused us to deal with their "customer care" unit. I don't recall ever being late with a monthly payment during years of association. The problem started when ...

Pros: Please choose Countrywide instead for your mortgage
Cons: Deplorable ethics and customer service.

I recently had an experience that confirmed to me that GMAC offers miserable customer service and deplorable business ethics. After decades of maintaining a perfect payment record on my mortgage, a terrible bank error (a technical error in automated ...

Pros: Predictably horrible
Cons: Liars, deceivers, con artists

When we thought about buying the family home and keeping it in the family (80 years now), we looked carefully at our options to make sure that we were making a sound investment. However, our mortgage company sold our loan to GMAC, and we immediately ...

Pros: The customer service staff can handle pretty tough attitudes.
Cons: GMAC Mortgage will not change your automatic payment. Also, the website information may be outdated.

I opened a mortgage with Quicken Loans in February of 2004. In October of 2004, they sold the loan to GMAC. Everything went relatively well at first. The website requires a bit more clicking around than I like, but now that I am a neophyte webmaster, ...

Pros: Nice, easily navigable web site. Pay online works great.
Cons: Navigation requires an extra screen or two, but no big deal

Thanks to the category lead, Mrisch, for adding this to the epinions database. I’ve been with GMAC Mortgage, since very soon after my last refinance, which was a 15 year fixed rate mortgage at 5 3/8 percent with no points, done in October 2002. I ...

Pros: None
Cons: Very rude.

Checked on Refinancing our home through GMAC, to consolidate debt.  Was told that we would have to pay for the appraisal via a credit card.  We were told that if the loan didn't go through our credit card would not be charged.  They called us back and said they would only refinance the existing mortgage with no cash out ( to pay off the other debt), so we said that wasn't going to help us out at all.  The man rudely said that our credit card would be charged the fee for the appraisal even though they said they couldn't do what they originally said they could do.  
Our advice :  Don't give them a credit card number and run.

Pros: Nothing what so ever ........
Cons: horrible customer service - incompetent employees - no management access

I currently hold a mortgage with GMAC and have never been late on any payments until now......a couple weeks ago I noticed that my insurance policy hadn't been paid with  my escrow deposit. So, when I went online to check my escrow account I noticed that two payments totaling $2600.00 had been deducted for my home insurance. To this day nobody seems to know where my money went- my home insurance is still unpaid for and I'm out $2600.00 ...and nobody from GMAC is offering an answer or resolution. Every time I call, they can't transfer me to a superviosr because they are either  out or in a meeting ...worst company to deal ...EVER!!!!!!!