GMAC Mortgage

Pros: Nice, easily navigable web site. Pay online works great.
Cons: Navigation requires an extra screen or two, but no big deal

Thanks to the category lead, Mrisch, for adding this to the epinions database. I’ve been with GMAC Mortgage, since very soon after my last refinance, which was a 15 year fixed rate mortgage at 5 3/8 percent with no points, done in October 2002. I ...

Pros: Extremly honest, fair, and fast.  
Cons: Nothing. Unbelievable!

Laura Good is probably one of the most honest bankers/brokers I have ever met! We called in on ad we saw off of my wife's blog, and after talking with Laura for about 5 minutes - I could tell we wanted to do business with her. My instinct told me she was ...

Pros: The customer service staff can handle pretty tough attitudes.
Cons: GMAC Mortgage will not change your automatic payment. Also, the website information may be outdated.

I opened a mortgage with Quicken Loans in February of 2004. In October of 2004, they sold the loan to GMAC. Everything went relatively well at first. The website requires a bit more clicking around than I like, but now that I am a neophyte webmaster, ...

Pros: None! None, none, none, none!
Cons: Inept, rude. Did I mention inept?

I have two mortgages (two houses) with GMAC. On my primary home, they approved me for 100% financing -- no problem there, but they neglected to include the mortgage insurance in my original payments. I didn't notice it was missing. A year later, ...

Pros: Very nice, helpful, I was able to get pre-approved for a motgage by phone
Cons: I was not fully informed of what I should expect.

I recently started looking into the possibility of buying a home. I am a first-time homebuyer so everything is scary and exciting at the same time! I went to a few different places to get pre-approved for a mortgage, one of which was GMAC. I got the ...

Pros: Predictably horrible
Cons: Liars, deceivers, con artists

When we thought about buying the family home and keeping it in the family (80 years now), we looked carefully at our options to make sure that we were making a sound investment. However, our mortgage company sold our loan to GMAC, and we immediately ...

Pros: NONE
Cons: HORRIBLE CUSTOMER SERVICE-THEY WANT YOU TO DEFAULT AND TAKE YOUR MONEY

I have never had a problem with a mortgage company and HAD excellent credit. I am not too sure now as GMAC has filed against my credit twice and put the loan in default. I made the original payments on time. I had my identity stolen and stopped bank ...

Pros: Please choose Countrywide instead for your mortgage
Cons: Deplorable ethics and customer service.

I recently had an experience that confirmed to me that GMAC offers miserable customer service and deplorable business ethics. After decades of maintaining a perfect payment record on my mortgage, a terrible bank error (a technical error in automated ...

Pros: None
Cons: Poor business practices.  Incompetent customer service.  Fraud.  No desire to resolve customer complaints. 

I never chose to be a GMAC mortgage customer, but my loan was sold to them 3 years ago.  In that short span I have encountered several instances of poor business practices that resemble fraud.  The first instance involved a home equity ...

Pros: Good website/automatic payment system.
Cons: Poor Customer Service. Customer service will lie to get you off the phone.

I refinanced thru a mortgage broker 3 years ago. Then it was sold to GMAC - no problems until August 2007. The measure of a company is how it deals with problems - which is where GMAC gets a 1 out of 5 in my book. An escrow payment for real estate ...

Pros: Can't think of any.
Cons: Ineffectual and rude customer service whose motto must be "the company is always right."

We have been long time customers of GMAC Mortgage and everything was fine until a bank error caused us to deal with their "customer care" unit. I don't recall ever being late with a monthly payment during years of association. The problem started when ...

Pros: Nothing good to say about them
Cons: Foreign customer service, greedy and predatory, companywide incompetence

Refinanced my farm last October with a broker, was sold to GMAC a month later (sale of loan was no big deal- it happens all the time), then the problems began. My wife forgot to pay the homeowner's insurance in November, got a call from agent three days ...

Pros: NONE. ZERO. ZIP. NADA.
Cons: UNPROFESSIONAL, UNETHICAL, DON'T CARE ABOUT CUSTOMERS

GMAC Mortgage is supposedly discontinuing their construction lending program. That's a good thing since they do/did a HORRIBLE job of it. I had to beg, threaten and escalate draw requests to a higher level to get money for my builder. And their ...

Pros: Responsive, willing to work with us. Tolerant of unusual circumstances. Suggested remedies.
Cons: Call until you reach workout plan rep or you may not get best information

Hi,
I'm surprised by the negative comments here. We went into default our mortgage serviced with OCWEN, and then in the middle of working out a payment plan via a forbearance agreement, went into foreclosure anyway and then OCWEN sold our loan to GMAC. I was freaked out because OCWEN was holding our deposit for the workout plan, plus two payments in escrow. To GMAC, it looked as if we hadn't made a payment for 4 months. I explained everything to them, and they put a hold on the forclosure so we'd have time to straighten everything out. It took OCWEN forever to get the funds to GMAC, but GMAC was patient and allowed for the delays.
Once they rec'd the funds from OCWEN, they put us on a payment plan, and after 3 months, rewrote our loan at a much lower rate, saving us over 2K per month. I think GMAC is just great. It probably helped that I documented everything and sent copies of everything following each conversation. Be honest and courteous and do what you say you're going to do.

Pros: Great experience
Cons: Can't think of any.

I have not had a problem with GMAC. It should be noted that I dealt with them through Ditech.com I have had three Mortgages through them with no delays. If I have had any complaint it has been that When I took cash out it took my bank (Washington Mutual) 27 days to clear it. All three times with GMAC I have had an appraisal, correctly applied escrows, received and sent all paperwork and have closed . From start to finish nothing more than 17 days. Except my banks ability to clear the check. After reading some of the other comments....I don't know what to say. It worked for me.