GMAC Mortgage

GMAC Mortgage

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    Highest Rated Consumer Review by the Community

  • I'm Glad I Have A Competent Mortgage Holder

    Nov 11, 2005 by
    Rated a Very Helpful Review
    Pros: Nice, easily navigable web site. Pay online works great.
    Cons: Navigation requires an extra screen or two, but no big deal

    Summary: Thanks to the category lead, Mrisch, for adding this to the epinions database. I&#146ve been with GMAC Mortgage, since very soon after my last refinance, which was a 15 year fixed rate mortgage at 5 3/8 percent with no points, done in ... read more

  • Horrible Horrible BEWARE!

    Jan 17, 2012 by
    Rated a Helpful Review
    Pros: Zero Zero crooks, cons
    Cons: Con artists crooks Liers.

    Summary: When we purchased our house our paper work stated that our mortgage insurance would come off after 5 years of on time payments. When we hit that point I called and was told that was incorrect , that 20 percent of purchase price had to be paid off. Tried ... read more

  • Horrible People

    Oct 5, 2010 by
    Not yet rated.
    Pros: None.
    Cons: Greedy, unethical exploiters.

    Summary: We refinanced to pay off our home loan in half the time and, in the end, because of GMAC's disturbing and unprincipled behavior, we actually went to a lot of trouble to change from GMAC (our former mortgage-holder) to a different company.  GMAC sold ... read more

  • Poor Customer Service

    Apr 16, 2010 by
    Rated a Helpful Review
    Pros: I like the website for paying online, but other than that.....nadda
    Cons: Customer service gives MAJOR run around and you'll chase your tail for weeks-months.

    Summary: I agree with all the negative reviews here. I have had my mortgage with GMAC for year now and initially I liked them having a specific loan agent here locally I could contact anytime (live in Michigan).  But then that local office shut down ... read more

  • GMAC are out-sourcing evil

    Feb 12, 2010 by
    Rated a Helpful Review
    Pros: I found one sweet woman to finally care to stay on the line and help.
    Cons: GMAC sponges you for thousands and gives you the cheapest service money can buy.

    Summary:  I have my mortgage through GMAC Mortgage... and I am infuriated! I called customer service because I switched my home-owners insurance policy, saving myself around two hundred dollars. I requested an escrow analysis so my monthly payment would ... read more

  • Poor business practices. Fraud

    Nov 13, 2009 by
    Rated a Helpful Review
    Pros: None
    Cons: Poor business practices.  Incompetent customer service.  Fraud.  No desire to resolve customer complaints. 

    Summary: I never chose to be a GMAC mortgage customer, but my loan was sold to them 3 years ago.  In that short span I have encountered several instances of poor business practices that resemble fraud.  The first instance involved a home equity ... read more

  • ***Excellent Service - Amazing Turn time***

    Aug 21, 2009 by
    Not yet rated.
    Pros: Extremly honest, fair, and fast.  
    Cons: Nothing. Unbelievable!

    Summary: Laura Good is probably one of the most honest bankers/brokers I have ever met! We called in on ad we saw off of my wife's blog, and after talking with Laura for about 5 minutes - I could tell we wanted to do business with her. My instinct told me she was ... read more

  • Oh God, NO!!!! not GMAC!!!!!

    Aug 17, 2009 by
    Rated a Helpful Review
    Pros: Nothing good to say about them
    Cons: Foreign customer service, greedy and predatory, companywide incompetence

    Summary: Refinanced my farm last October with a broker, was sold to GMAC a month later (sale of loan was no big deal- it happens all the time), then the problems began. My wife forgot to pay the homeowner's insurance in November, got a call from agent three days ... read more

  • Hate them!

    Jan 15, 2009 by
    Rated a Very Helpful Review
    Pros: None! None, none, none, none!
    Cons: Inept, rude. Did I mention inept?

    Summary: I have two mortgages (two houses) with GMAC. On my primary home, they approved me for 100% financing -- no problem there, but they neglected to include the mortgage insurance in my original payments. I didn't notice it was missing. A year later, ... read more

  • GMAC Mortgage - RIP-OFF Specialists

    Aug 6, 2008 by
    Not yet rated.
    Pros: NONE. ZERO. ZIP. NADA.

    Summary: GMAC Mortgage is supposedly discontinuing their construction lending program. That's a good thing since they do/did a HORRIBLE job of it. I had to beg, threaten and escalate draw requests to a higher level to get money for my builder. And their ... read more

  • Beware

    Apr 17, 2008 by
    Rated a Helpful Review
    Pros: Very nice, helpful, I was able to get pre-approved for a motgage by phone
    Cons: I was not fully informed of what I should expect.

    Summary: I recently started looking into the possibility of buying a home. I am a first-time homebuyer so everything is scary and exciting at the same time! I went to a few different places to get pre-approved for a mortgage, one of which was GMAC. I got the ... read more

  • Upset in Asheville

    Oct 16, 2007 by
    Rated a Helpful Review
    Pros: NONE

    Summary: I have never had a problem with a mortgage company and HAD excellent credit. I am not too sure now as GMAC has filed against my credit twice and put the loan in default. I made the original payments on time. I had my identity stolen and stopped bank ... read more

  • GMAC - terrible customer service.

    Aug 24, 2007 by
    Rated a Helpful Review
    Pros: Good website/automatic payment system.
    Cons: Poor Customer Service. Customer service will lie to get you off the phone.

    Summary: I refinanced thru a mortgage broker 3 years ago. Then it was sold to GMAC - no problems until August 2007. The measure of a company is how it deals with problems - which is where GMAC gets a 1 out of 5 in my book. An escrow payment for real estate ... read more

  • GMAC "Customer Care"

    Aug 22, 2007 by
    Rated a Very Helpful Review
    Pros: Can't think of any.
    Cons: Ineffectual and rude customer service whose motto must be "the company is always right."

    Summary: We have been long time customers of GMAC Mortgage and everything was fine until a bank error caused us to deal with their "customer care" unit. I don't recall ever being late with a monthly payment during years of association. The problem started when ... read more

  • PLEASE choose another lender

    Apr 28, 2007 by
    Rated a Very Helpful Review
    Pros: Please choose Countrywide instead for your mortgage
    Cons: Deplorable ethics and customer service.

    Summary: I recently had an experience that confirmed to me that GMAC offers miserable customer service and deplorable business ethics. After decades of maintaining a perfect payment record on my mortgage, a terrible bank error (a technical error in automated ... read more

  • Stuck In a Predator's Web :(

    Dec 11, 2006 by
    Rated a Very Helpful Review
    Pros: Predictably horrible
    Cons: Liars, deceivers, con artists

    Summary: When we thought about buying the family home and keeping it in the family (80 years now), we looked carefully at our options to make sure that we were making a sound investment. However, our mortgage company sold our loan to GMAC, and we immediately ... read more

  • Watch GMAC Mortgage very carefully!

    Jan 31, 2006 by
    Rated a Very Helpful Review
    Pros: The customer service staff can handle pretty tough attitudes.
    Cons: GMAC Mortgage will not change your automatic payment. Also, the website information may be outdated.

    Summary: I opened a mortgage with Quicken Loans in February of 2004. In October of 2004, they sold the loan to GMAC. Everything went relatively well at first. The website requires a bit more clicking around than I like, but now that I am a neophyte webmaster, ... read more

  • Express Customer Reviews

  • Positive reviews

    Dec 26, 2012 by
    Rated Show

    Summary: ANY Positive reviews on here MUST be posted by GMAC Mortgage employees. I have been trying to get a loan mod for two years and all I get is the run around and told lies. Even after making me refi my second home to use the so called hap program and ... read more

  • Worst customer service ever!!!!

    May 16, 2012 by
    Rated Show
    Pros: NONE!!
    Cons: Terrible service, outsourced to third world countries.

    Summary: If you ever have a problem with your account be prepared to speak with a foreigner with a thick accent. They are rude when they make mistakes, and then threaten you with late charges. I have always paid on time and have excellent credit, so this ... read more

  • Payoff Mortgage Amount

    May 1, 2012 by
    Rated Show
    Pros: NONE BIG FAT ZERO!!!!
    Cons: THE WHOLE COMPANY!!!!!

    Summary: These people are nothing but a bunch of rip off scamers!!!!! We called for the payoff amount on our mortgage back in January so that we could re-finance. Beware!!! they will tack on on extra $20.00 bucks just to tell you what your payoff amount is. They ... read more

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