Highest Rated Review by the Community
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Jan 15 '06
Pros: Relatively low price
Cons: Very poor reliability
Summary: This unit was purchased new from my local Home Depot and installed in Summer 2003 on a single-bay 8-ft. tall steel sectional door. Adjacent to it I have an identical door except it is two-bay. The adjacent two-bay door has an Alister traditional ... read more
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- Express Reviews
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Aug 02 '09
Pros: I wish I knew one.
Cons: Unreliable. Home Depot needs to vet installers, Genie needs to make a reliable product.
Summary: Since Home Depot installed my Genie Chain Glide, the overhead wires have broken on a monthly basis (I've become quite expert in reconnecting them), I had to replace the motor and after replacing the motor and the warranty expired by 30 days, it stopped
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Jul 26 '09
Pros: Worked ok but when it failed on it's own, sounds like a poor design.
Cons: Poor product design if the main gear unit breaks it's own mounting blocks.
Summary: I bought this unit GCG350L as others have from Home Depot as I trusted their products. The unit worked for 2 years and under normal use, the gear assembly broke the 3 small screws holding the gear to the drive. Since it sheared the ridiculously
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Feb 01 '09
Pros: Nice cardboard box it came in.
Cons: Designed to fail. Replacement parts clearly their "profit center."
Run Away!
Summary: Replaced my 23 year old chain drive with a Genie Screwdrive from Home Depot.Multiple breakdowns, needed new sensor, 2 new control boards.From display at Home Depot, it is obvious they sell you a piece of crap cheap, and then make their
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Aug 04 '08
Pros: Cleverly engineered.
Cons: Installation instructions suck, and Customer Service is a joke.
Summary: The installation instructions are long with a lot of pictures, but at the same time they assume you've done it before -- crummy step-by-step instructions. Email customer service is a joke -- it takes 2 or 3 days for a reply, so what's the use?
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May 21 '07
Pros: Nice design
Cons: Poor quality, poor customer service
Summary: Garage door opener stop working properly after about 1-2 months (after pressing the button, the door goes down and comes back up over and over). One of the remotes also stopped working. Went through trouble shooting and also called technician to
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Mar 28 '07
Pros: Interesting design.
Cons: Noisy, stops and reverses for no apparent reason.
Summary: This particular brand came with the house when we bought it. It has continually reversed for no apparent reason and makes a lot of noise. Unfortunately, I live in a smaller town so the number of businesses that service Genie garage door openers is
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Sep 19 '06
Pros: Easy to install especially the chain is hidden inside the rail.
Cons: Some parts use plastic which made them feel cheap but they serve the purpose nonetheless.
Summary: Not sure if this is the same thing, bought two at Canadian Tire in Canada to install at my new home with 2 door garages. I am a newbie and not really a handy man, The instruction is clear and installation for the 1st one took me about 6 hours, had a
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Apr 25 '06
Pros: Unit raises the door quickly
Cons: Loud, unreliable, poor customer service, poor range
Summary: We have owned 2 of these units for 3 years and have had 4 repairs on them. The board has been defective twice and the sending units have broken once and 1 was defective out of the box. Each time you have "warrantee" claims, they charge you for shipping
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