HSN.com -- Home Shopping Network Online Store

BUYER BEWARE!!! CUSTOMER SERVICE IS an Expensive JOKE on you if you purchase from Home Shopping Network. I purchased a Gateway Notebook Computer from HSN in November, A NIGHTMARE ENSUED. I called Gateway for Tech Support, I was told my computer didn't exist and to call HSN,,,I spent three days on the phone being passed back and forth from HSN to GATEWAY. Finally, I requested a RETURN LABEL to return the computer. I made two phone calls a week waiting for the return labels. I didn't receive the return labels for 3+ months. TO LATE TO GET MY REFUND FROM HSN. Customer Service SUPERVISORS advised me to NOT PURCHASE A GATEWAY COMPUTER FROM HOME SHOPPING NETWORK as they were having HORRIBLE PROBLEMS IN THEIR OWN CUSTOMER SERVICE AREA. $1700 GONE...DEAD COMPUTER....It took me a year to save up for that computer.

I ordered a set of luggage on Nov.16th for my trip to Hawaii. Yesterday, I called them about my item and I was told it was confirmed delivered via UPS to an MC BOY (who the HECK is that?) a week ago. So I don't have my item and they told me too bad, too sad, sorry about that, want a refund? I DON'T want a FREAKING REFUND. I want the luggage because I NEED IT! So I guess I'll have to go to a 24 hour department store to get one! ARRRGGGHH!!! I won't shop there again!!! I'll just shop to QVC, they use FedEx with signature required to make sure you get your item.

I have ordered from hsn.com for 3 or 4 years now and have always received what I ordered and it's been in working condition. I returned one item for full credit because I decided I wanted the newer, fancier version and received my money back within 7 days. Customer service has always been helpful and given me phone numbers and web sites to check for replacement parts or add-ons to my purchases. I find it hard to believe people claim to have so many issues with them. I am usually considered very difficult to please and I love shopping with them.

Shop anywhere but with HSN. This company is not accountable for their mistakes. It is now clear to me why QVC reigns supreme over HSN. My first and LAST purchase with this company was for a ProForm GL 35 bike. HSN began this ghastly experience by billing me $200 and sending me a $20 item. When I informed them about their error they told me that they would not send me my actual order until they received their "mistake" at their warehouse. Meaning that it was going to take upwards of 25 days to receive my order. I canceled my order and icing on the cake, they told me that I would be responsible for shipping the "mistake" back to them. They would pay for the shipping but, I would have to take time out of my busy workday to find a UPS store to ship the "mistake" back to them.(wasting precious GAS in the process!) Bottom line, NEVER ORDER FROM THIS COMPANY. Plus, there was terrible and incompetent customer service.

Purchased a driveway alarm from HSN, which worked one time then quit. Sent the item back in its original packaging (followed all instructions to the "t"), insured the package and mailed USPS priority. The package was returned 6 days after receipt. I have emailed them twice and have never received a response. I called customer service, who stated that she can only assume the package was never received because their office is notified when the returns dept. gets it. Since they have no record of a return being processed, she assumes it must be lost. I have to get a letter from that office stating the package was never received. I'm getting the run around, but taking lots of names and numbers. This was my first experience with HSN, and it will be my last. I DO learn from my errors.

I had a very good experience with HSN.com. I was having back problems caused by my old mattress. I couldn't really afford the hundreds of dollars it would cost to buy a new mattress set so HSN's flexpay worked out great. My back is so much better and my husband and I sleep better on our new queen mattress...our old one was a full. We also got exactly what we paid for and got free delivery. The mattress was delivered when they said it would be...the driver did get lost and call for directions a couple of times, however, he was so friendly that it didn't matter. The only slight complaint I have is that they did not offer to remove my old mattress even though I am pretty sure that existing mattress removal was an included service. I don't know about customer service, because I never had reason to call them. I have only had the mattress set for 6 months now but so far, no problems, just better sleep...so I am a happy HSN.com customer and would recommend them based on my experience.

Bought a portable DVD player. Received quickly. Accurate order. Good Condition. Still works fine, when I charge the battery! Considering another purchase of a Digital camera, on flex pay. Might be a little Cheaper else where, but no flex pay available at other stores. No interest, so why not make it easier with monthly payments.

Customer Service at HSN is sorely lacking. Customer Service supervisors are rude and not at all professional. Even when presented with clear evidence of error on their part, HSN will not take responsibility. It takes many, many phone calls to get any errors made by HSN corrected, if they are corrected at all. Promises made by HSN are not kept. They seem to forget that customers ARE their business. I will be contacting HSN corporate, but do not expect to get any further than I did with customer service.

HSN IS DISGRACEFULLY UNCONSCIONABLE!My son is going through CHEMO.I had ordered a pricey beadspread,pillows and window treatments. i did not have the time to open the order immediately ( was traveling back and forth from NJ to TN )A few weeks later when I opened the box I found that the window treatment was the wrong color.I called HSN and was told not to worry"just send it back" I sent the window treatment back and I was just informed by automated message that they had REJECTED my return!When I called HSN and explained my situation to supervisor"DIANA" I was treated with great indifference.The woman is heartless!Now,I have $150.00 invested in a window treatment that matches nothing and is totally useless to me.I have experienced alot of aggravation that I don't need during this stressful time and I WILL NEVER SHOP AT HSN AGAIN! Apparently they do not give a darn about having decent customer relations.HORRIBLE! HORRIBLE! HORRIBLE!

Incredibly poor service. I placed an order on 12/2, kept my eye on the tracking link, no information available. Called customer service, they told me I needed to contact UPS. Contacted UPS, they had not received the shipment yet from HSN. Called customer service AGAIN....found out the manufacturer had not confirmed to HSN that the item was in stock. So, no shipment, no Christmas present for my daughter. I got the complete run-around from HSN. I will NEVER order from them again.

I placed 5 orders on December 20th. ALL of my packages arrived on time for Christmas and in perfect condition. HSN.com continues to be one of my favorite places to shop. Simple, fast, decent prices and friendly customer service.
A+.

Thanks,

K

I have NEVER had a problem with HSN!! HSN even refunds the original s/h charges on returns! I don't know of ANY other companies that offer that! I even had an item that I incorrectly ordered, and once again, HSN customer service came through for me!! They sent a replacement in the correct size immediately, without charge, and told me to return the original with a couple of weeks!! WOW! QVC sure does NOT do that for their customers!! I received a defective item from Q and I had to return it BEFORE getting a replacement!! HSN shipped immediately! Keep up the good work Home Shopping Network!! You have a LOYAL customer here!
Cindy (Florida)

Bought several Heidi Daus jewelry items from HSN.  Stones were either missing or fell out soon after wearing them.  HSN Customer Service refused to return my money or tell me where to get them fixed.  This DESPITE written agreement enclosed with each Daus item saying stones were guaranteed FOR LIFE!  This jewelry is cheap.  HSN is a rip off.  Either false advertising or poor service, either way questionable practices.  And I'm out $500 for jewelry that's bad.  DON'T BUY THIS JEWELRY.  DONT SHOP ON HSN. 

HORRIBLE! I was told shipment was in process and will be delivered around 12/11. On 12/12, I was told it has not been processed and no guarantee for Xmas. In fact, no way for Xmas. The supervisor says I cannot cancel my order unless it is within 24 hours of ordering. So, no ship date, no idea of ship date and no cancellations. Unbelievable...Upon looking at their website, there are no instructions to cancel an order. I will tell everyone I know that they are a scam! You've been warned!

I have been ordering from HSN for awhile now, everything from jewelry, cookware, small appliances, to everyday home items and musical instruments. I have never had a problem receiving an item, it has always arrived earlier than expected and in excellent condition. I do my ordering online, and I receive an order confirmation, and shipping estimates in a timely manner. Customer service has always been helpful when I have had a question. People complain about customer service, but in any situation if you go in with an attitude and treat people negatively then you are probably going to get that back. I love shopping at HSN and have nothing but good things to say about them