HSN.com -- Home Shopping Network Online Store

I bought a pair of Bandalino boots from HSN, Two months later the stitching unraveled on one boot. Bandalino is a reputable brand, so I reckoned HSN would sort it out. No such luck. They are refusing to replace the boots or issue a refund because the 30 day return period has expired. This applies whether the product is faulty or not! I will have to contact Bandalino directly. I have never ever before encountered a retailer who would not replace a faulty product.

FRUSTRATING, CUSTOMER SERVICE ORDERED A PART FOR ME FROM THEIR VENDOR FOR A PART THAT WAS MISSING ON MY CARDIO CRUISER. THE 1ST CS REP TOLD ME IT WOULD TAKE 10 DAYS, THE SECOND TIME I WAS TOLD IT WOULD TAKE 10-15 DAYS AND THE THIRD TIME I WAS TOLD IT TAKES 2-3 WEEKS. IT'S BEEN A MONTH AND STILL NO PART. CUSTOMER SERVICE APOLOGIZES BUT SAYS THEY HAVE NO CONTROL OVER THEIR VENDORS. ALSO THEY SAY THEIR VENDOR HAS NO WAY OF TRACKING THE ORDER. I ASKED WHY WOULD YOU DO BUSINESS WITH SOMEONE WHO WON'T TAKE CARE OF YOUR CUSTOMERS? ALL THEY SAY IS SORRY, WE WILL REQUEST AGAIN, I SAVED ABOUT $50 ON THE $250 ARTICLE BUT I STILL DON'T HAVE IT. IF QVC HAD THIS ITEM I WOULD HAVE BOUGHT IT FROM THEM ANYWAY. QVC HAS GREAT CUSTOMER SERVICE

I have had so many problems here I wouldn't have time to list them all. Orders incomplete, wrong items received, items never delivered, things broken, credit cards held hostage for over a month, phone calls asking about orders placed months ago. A family member who is on my card was denied a purchase because 2 people can't use the same card. It goes on and on... I can't recommend it as a pleasant experience. I have finally learned my lesson. No more.

very poor customer service! Sales people hype everything, often misrepresent then customer service fails to stand behind the on-air description. Many of their products are definitely inferior and barely outlast the 30 days. But, you'd better not want to exchange or return something for poor quality after the 30 days, for they work under the idea that "the customer is always wrong." If you must shop on-air, shop QVC they will exchange, refund, etc. even after 30 days if the product is defective. They are a quality outfit and their sales staff far superior - honest, direct, responsible.

HSN has POOR quality control! They treat their loyal customers OOORLY. No one cares about good service anymore. For a month, I've been trying to get a replacement for a tube of hand cream. The Double Latte moisturizing cream I bought grew black mold! I got no where with CS so I had to write the BBB! Buyer Beware!
I have found QVC a better place to shop online!
They really botched a Mother's Day order! I paid for gift wrapping and bow. My mother got an egg cooker by mistake. QVC gave me a full refund and a $20.00 credit that I was NOT expecting! I did not have to write a second email to get this straight. They care about customer loyality! NOT so HSN. I've deleted my wish list and will pay it off. I do not want to do business with them any longer! HSN no longer has any QUALITY CONTROL and NO CUSTOMER SERVICE!

Quick turnaround, poor quality products, no helpful customer service, phone number given for warranty, absolutely no help at all, professionals at taking advantage of the general public. I would not recommend HSN to anyone.

HORRIBLE HORRIBLE experience with this company. They sent me the wrong product and spent hours on the phone basically telling me that they could do nothing about it. I have never written a review about anything and I seriously want to call the better business bureau about this company. They screwed up on my order and I could prove it. I told a customer service rep about my problem and they literally fixed the mistake on the website and then told me they couldn't help.

Never trust them since they sell Innova products (Ultrex) which is a company that has recalled exploding fry pans and other products that frequently break, malfunction and Innova doesn't honor their warranties. HSN could care less about doing business with such a partner.

Twice I bought something from HSN and sent a check. The first time, I never received the item, and when I called customer service, I found that they had cancelled my order on their own. I requested a refund and did receive it, but I had wanted the merchandise (that's why I ordered it in the first place). The second time, I ordered, sent a check and same thing. I called after four weeks and found that they had cancelled the order because they hadn't received the check. The representative looked a little further on my account and saw that the check DID get there, but had been sent to the wrong department after arrival. They had had the check for weeks and just realized it. I did get the merchandise about a week later. I won't buy from HSN again, I have always shopped at QVC and been more than pleased. HSN needs to get their act together, QVC has it all over them.

TERRIBLE! THEY SOLD ME A LEMON!
I spent $370.00 on a Fuji Camera that lasted one month. When I called, customer service said that I was out of the 30 days and would have to contact Fuji directly (32 exactly) Fuji has had the part on backorder for 2 months. HSN refused to exchange the camera and did not stand by the product after one month. I thought that customers mattered.

I would expect that a MULTI-MILLION dollar company would stand by their products and try to assist the consumer in any way they could. I was not permitted to talk to anyone other than the customer service reps supervisor who advised me that she was the highest level person that I could talk to and to call Fuji again. DO NOT BUY FROM HSN!!!!! MY FAMILY AND FRIENDS WILL NEVER AGAIN.

In the weeks following my purchase of a $370.00 camera, I have had to photograph my vacation and 7 year olds birthday with a disposable camera. They don't care. All I wanted was a camera to record my memories and instead I got a lemon and hours of frustration trying to make it right.

I ordered a box of chocolates on Dec. 2nd and received it on Dec. 9th. I thought, WOW!, what a quick turn around time for fresh chocolates that were already gift packaged. Great price too, under $20 bucks. I will def. shop there again.

Ordered Bravetti Microwave convection oven on 2/12/06. Used it as microwave for a couple of days and then the turntable died. Using it with an inoperable turntable resulted in food burned in one section. According to the carton the oven weighs 25.2 kgs. Believe me, it is heavy and I needed help removing it from the carton. I called customer service(?) on 2/24 and explained that I am unable to lift the oven and asked if they would arrange to have UPS pick it up. I was told that it would take 10-12 days. On 3/2, having heard nothing, I called again, this time to a Judy and was told that it would be picked up by the next week. I assumed that this would be true since in the reviews on the HSN site, I saw many reviews detailing the same complaint I had; also 2 reviews in which the customer thanked HSN for agreeing to have UPS pick up their packages. Today, 3/7, I received a card from HSN advising me to drop the return in a mailbox or bring it to the postoffice. Is HSN lying to me and to the other customers?

Terrible service! Everything was fine until I tried to get my product fixed on their no questions asked- 100% coverage Protection Plan. Turns out 100% parts and labor doesn't include the rechargeable battery that came with my product (Roomba). The battery died, so the product is dead, and they could care less...

I have shopped HSN for about 10 years now. My experiences with them have been fine. Once, about 5 years ago, I ordered a pair of earrings which I never received. When I called customer service they said they had been sent out sometime ago. Bottom line, they gladly offered to send me another pair or credit my account. Now that is customer service.

My mother had been a loyal customer of both HSN and QVC. Unfortunately my mother recently passed away so we had to cancel her accounts at both of these stores as well as other store accounts. Every store account, including QVC, handled the cancellation quickly over the phone making things as easy as possible for us. However, HSN did NOT make this process easy for us. We had to either send a notarized death certificate (which costs us money to order) or write a letter and have that notarized (we opted for the latter, which was still a pain). I would like to have been able to concentrate on the death of my mother and grieving instead of running around writing letters and trying to find someone to notarize them. If I ever need to shop at a store again, I will first look to QVC and never to HSN.