HSN.com -- Home Shopping Network Online Store

GREAT WAY TO SHOP ! I BROUGHT A CAMERA LAST YEAR , TO USE FOR MY 3 YR OLD BIRTHDAY PARTY , I DIDN'T HAVE ENOUGH FOR EXPRESS SHIPPING , AND THE CUSTOMER SERVICE SENT FEDERAL EXPRESS ! IT ARRIVED ON TIME . I CONTINUE TO SUPPORT HSN, THEY WAS THERE FOR ME . THEY TREATED LIKE A VALUED CUSTOMER ! ******* I LOVE THE FLEX PAY OPTION ! IT'S THE BEST ! I RATE THEM 10 STARS BECAUSE OF THEIR FLEX PAY..... I WISH AMAZON HAD THAT PAYMENT OPTION !.

I am very unhappy with HSN.com. They canceled my order without letting me know about it, plus when I sent out an email with a question to customer service instead of answering my question I have got a response - "call to customer service"!!! Why would you have an email service in the first place if you have to call anyway??! Plus they have a strange problem with their public information database, which they receive from God knows where and it gets updated only ones a month. So if you have recently moved and want to make an order at this website it does not matter what information you enter when you make an order because HSN.com has already an old public record on you, even if you have never made an order before! So your order might get screwed up because of their old records on you and those records get updated only ones a month. Isn't it strange and stupid?

HSN don't really stand behind their products. I bought Ultrex II pans, and the lids fell apart in the first year. When I called HSN, I was told they had nothing to do with it...call the manufacturer. I eventually got through to the manufacturer, after weeks of trying and was told the lids aren't warrantied, only the finish on the pans. This made the pan tough to use, since I now didn't have a lid to fit it. I would use it for soups and stews after that, mainly just to warm things up. About a year after that, the finish started sloughing off. I contacted the manufacturer again, and was told where to mail the pan for replacement. After about 3 mos. I received the lid back, unrepaired, and about a month after that I received a new pan which was nothing like the one I sent back. HSN has poor products, and then blames the manufacturer if you have a problem. They should stand behind what they sell.

I bought an expensive leather Sharif bag on sale at HSN and 2 months later the handle fell off!  Unfortunately, I hadn't used the bag very much after I bought it and the return has expired.  I contacted their customer service department and they said that basically I'm stuck with it and out $100+ dollars!  These people are rip offs!  The leather is fake or way too thin, or it wouldn't have broken so easily.  DO NOT buy their Sharif bags!  They are expensive and cheaply made!

From the first Item I ordered it was a nightmare... The Customer Service is Horrible, they don't listen to the customer. Was ordering a gift 14k gold ring for a mothers day gift they shipped it through the regular mail and to the wrong address, needless to say I never got it. So I called customer service and was told the item would be reshipped meanwhile the Item she was "reshipping" was sold out...Gloutton for punishment and needing a mothers day gift I ordered another 14k gold ring this time specified to the customer service rep to send it express mail so that it would get here on time and I could track the package...This was not done on top of numerous billing errors,this ring was also sent via regular mail and once again I have not received my order..All Customer service says is I am sorry.

I will Never Shop there Ever again.

!!!!TERRIBLE EXPERIENCE!!!!! I purchased a ProForm 565 Cardio Coach Treadmill from HSN. This was a direct ship item from the vendor. What was delivered was not a new unopened treadmill, but was an item that was delivered broken, and appeared to have been repacked several times. The delivery company, Old Dominion, was a hack delivery company. They did not provide the proper handling as indicated on the packaging.

When I contacted HSN customer service I was told I would be given credit within 3-5 business days, that didn't happen. I'm still waiting to have the credit made to my account. Meanwhile, I'm left accumulating finance charges. I was left dealing with the same company to get the item returned, Old Dominion. ICON Health and Fitness is the company that decided to deliver to me the opened, broken, item, HSN is not responsive in customer service in issuing the credit, and the delivery company most likely caused part of the damage. There's enough to complain about for everyone involved.

Bottom line, I wouldn’t buy anything from them again.

Very nice and good range site, I liked buying from it. I had bought a gift from Qatar to USA, hundreds of Miles aways and fully trusted them, never let me down.

Thanks.

Products are mediocre and customer service is very poor. I bought a techinbond watch that turned black after 6 wearings. Because it took me over a month to wear it the 6 times, HSN would not let me return it and then gave me the wrong address for the manufacturer. I have canceled my account with HSN because of the extremely poor customer service.

I purchased the Toni Brattin hair comb,but returned it because I found the combs to be attached, I believe, the wrong way. When applied to the head,the combs should contour with the scalp, not away from it. Also, mine was purchased in the platinum shade, but it arrived with brown combs, which shows in the hair. I think the blonde hair combs should be made with clear combs so that they are not so obvious on the head, allowing people to know that it is not your own hair.
Hope you can rectify these problems.
Thank you.

I bought a Gateway computer from HSN on Dec. 23, 2005 and called the order from my cell phone. I called the next day to verify when the item would be shipped, and they could not find my name, nor a record that an order had been taken. In the next three subsequent days I called and I didn't exist; okay, so I decided to order the item again. Oh, surprise! Since I was a first-time buyer, I created an account with the same info I had given them on 12/23/05 and a message came back stating "you already have an account with us..verify your info." Well, okay, but the address was incorrect, the phone number was incorrect; they were going to ship the item who knows where! I cancelled, called back, "evil temp workers"(they said)so I cancelled the order. They took $500 from my bank account. What a horrible experience! I closed my bank account because I don't want them to take the rest of the money.