Independence Air

Pros: Cheap fares, cheerful service, exemplary on-time performance....haven't I said enough already?
Cons: Small planes, but this will change in October, does not serve Reagan National Airport

The reincarnation of Atlantic Coast Airlines aka United Express made its first flight as an independent carrier on the 15th of June. I couldn't wait to fly with them, and I don't regret my hunch one bit. They offer a new spirit of ...

Pros: Exceptional service, on-time performance, no crowds at ticket counter or gates, rock bottom prices!
Cons: No jet-ways, limited space for carry-ons.

What's not to love about a $59 one-way ticket from Washington D.C. Dulles International Airport to Detroit? It's almost too good to be true and, unless you've had prior experience with this up-start, low-cost airline, you must be wondering if there is a ...

Pros: A great bargain, efficient yet friendly service, excellent with kids
Cons: All flight go through Dulles, a little too efficient at times

We recently took a trip down from New York to my brother-in-law and his family in North Carolina. We decided to try Independence Air since it was by far the cheapest fare ($79 each way, but was even less because we booked during the companion fare sale ...

Pros: Really Friendly Staff, Excellent Service, Frequency, Prices, Nice comfy seats...
Cons: None

Check-In: I arrived at the airport only 40 minutes prior to departure due to traffic in the DC area. I just had my carry-on luggage, I breezed through the very user-friendly check-in kiosk, and was on my way to the gate in no time at all. Security: ...

Pros: On time, friendly, parents with children can board first, great rates
Cons: A little corny, website not too reliable

Please note that Independence Air is out of business and no longer flying. ------------------------------ ----------------------------- I have just a few requirements of any airline I take.... get my family, me, and our bags to our destination safely o...

Pros: Cheap Flights, New Planes, Service = Impeccable
Cons: Dulles Airport is hub, Hub and Spoke Flights

The new airline, Independence Air has been around for a while, as United Express, but needed a change and opened up Independence Air in 2004. Independence In General Independence Air is based out of Washington Dulles, so it is a good place ...

Pros: Great Service, Great Prices
Cons: None

I took Independence Air this past summer, from Dulles Airport(Virginia) to Orlando, Florida. There was a good selection of airlines to choose from, all with a huge difference in prices. Independence Air caught my eye, but I wanted to make sure it was a ...

Pros: Flight crew, mints and hot towels, cheaper than USAirways on the same routes.
Cons: Independence Air WILL let you down when problems arise.

Well, I just came back from what I though was to be a short trip from Buffalo to New York City. Boy, was I ever wrong. Firstly, I should explain how low fare carriers work before I proceed with my little anecdote. Low Fare carriers like Independence ...

Pros: low prices, assigned seats!, plane-side baggage checking
Cons: none

I flew Independence for the first time from Norfolk, VA to Cleveland and back Dec. 19-21, 2004. I can say without hesitation that I will fly this airline again whenever I possibly can. The prices are the same as Southwest (or better), but the flying ...

Pros: The flight crew were empathetic, helpful and courteous. I have no complaints in flight.
Cons: The ground crew and operations need significant improvement and customer service needs to go farther.

AVOID THIS AIRLINE!! The cheap fare is not worth it. I wanted to let air travelers know of the awful experience we had with the Independence Air ground crew at Washington Dulles on 4/21/05. At the time of purchase, it was by far the cheapest ...

Pros: Cheap
Cons: Lost Luggage, must pay cab fare to get to final destination, no customer service.

My girlfriend and I just returned from a trip on Independence Air. We purchased two round trip tickets from San Jose, CA to Burlington, VT. On the flight out from San Jose we noted the lost baggage line was longer than the baggage check counter. On the ...

Pros: Cheap prices.
Cons: Sociopathic employees at multiple locations that like to play jokes on elderly people.

Well, this company does have cheap tickets, but that's it. You want to be dealt with by rude people? Try checking in at the JFK desk. Chances are there will be two people there behind one of the ten desks there, and they'll be discussing the weather, ...

Pros: The majority of the crew and staff are nice, but poorly managed.
Cons: Where do I start? Poor management, misinformed crew and staff won't last another year.

In all my years of flying I've never seen a company ran so poorly and stand amazed as to how they made it to their 1 year anniversary. After sitting on the run way for 2 hours, we arrive in Dulles 2 hrs late for our connecting flight. We were told our ...

Pros: that one nice flight attendant (on the way home), didn't crash
Cons: worst service ever, refuse to take responsibility (for their own employees, problems, etc)

Absolute worst experience of my life. My sister and I were using this airline on our way home from a vacation in NY. On our way to JFK Airport it started to rain so my sister called the airline to get a status on our flight. It was canceled!! (With no ...

Pros: The flights were very comfortable and smooth.
Cons: That our connection left without us is simply unacceptable. I won't fly Independence again.

On Aug. 18, my fiance and I were scheduled to fly from Providence to Las Vegas, and connect in Dulles, Independence's hub. This was our first flying experience with Independence. Due to a mechanical/electrical problem, out of the Independence's control, ...