Don't fall for this company's false advertising! 9/27/07 I complained about not getting DVD's in a timely fashion and asked for termination of my contract. I have not received a response so far. Complaint Description: In the past couple of ...
HOW TO GET A REFUND I finally got Intelliflix to agree to a reasonable refund. I say agree, since I have yet to see the amount post back to my credit card. As a company, I'm impressed that they may be trying to make it work, but I won't use them ...
In case you don't believe the comments of others in this listing, below is an ACTUAL email thread following my request to refund my annual payment. Only my name and ticket number have been changed. (remember, start reading from the bottom) Dear ...
I have both Blockbuster and Intelliflix services. There are some significant differences in terms of speed of turnaround of DVDs. I am receiving about 12-13 DVDs a month from Blockbuster plus I get two instore rentals free for 16.99 per month. With ...
RUN (don't walk) from Intelliflix by jprandle ,May 22 '06
If you check out Intelliflix on BBB.org, you'll know the story. They have an "unsatisfactory" BBB history because they RIP off their customers and then ignore complaints.
I cancelled my membership a month ago and every time I've contacted them for the refund of the remainder of my annual fee (per their own written policy), they say it's being "sent to the right department now". So they've been saying this for a month. Obviously, they have no intention of ever giving me the refund and every intention of literally STEALING your money. The top 6 videos on my "queue" were sitting there for 7 months and I never got a single one. It took me a full week to get the videos they did finally send, and then they didn't process returns for another full week. So I ended up getting the dregs of my video lists at a rate of about 3 or 4 videos per month, at best. Not worth your money at all. PLEASE do yourself a favor and avoid Intelliflix!
Beware: Intelliflix is a whopping mistake. by insanjose ,Oct 25 '06
I signed up for Intelliflix's super-pass that was supposed to allow me 3 CDs at a time. The first CD arrived in a few days, shipped from a local facility. The second, shipped the same day from a facility 3,000 miles away, arrived the following week. I have yet to receive a third, despite a queue of a dozen titles. They have not responded to my e-mail about this, either.
I'm so angry I joined epinion so I could write this review. Regret I hadn't seen the other reviews here beforehand. Don't be duped by a good opinion posted elsewhere.
I would recommend against using this service. by redeye7777 ,Jun 09 '07
I do not think intelliflix ever shipped a movie that was at the top of my queue. It only shipped movies from east coast shipping centers and I live on the West Coast, thus the turn around time was huge. a good many movies were scratched beyond playability. On a scale of one to ten, I would not even give this service a one.
Do NOT use Intelliflix! Poor service, Poor Availability, Poor Value! by mrmax00 ,Oct 25 '06
Do NOT use Intelliflix! I too got suckered in by review sites that praised Intelliflix; somehow I forgot to come to Epinions, what a mistake.
Let me make it easy 4 billing periods for total $71.88, I have received only 15 movies at a rate of $4.792 per movie. That is more expensive than Blockbuster where I rent new releases for that amount. The 16th movie was cracked. The past month with 5 days remaining I have only received 1 movie.
I am canceling my service as soon as I know they have received the cracked DVD. The max number of movies that was shipped in one month was 7, for this service to make sense you have to get 9 plus per month.
Customer support is not responsive,
There is no good reason to use this poor service. There is poor value, poor movie availability, poor service, and poor customer support.
Don't be fooled by "Cancel Anytime" Policy! by solingen ,Apr 07 '06
After buying the superpass and experiencing intelliflix for about three weeks I was ready to cancel my membership for all the reasons listed by other users. But here's the thing, you can't cancel from the website! if you go to "my account" and try to cancel, a pop-up window prompts you to change your plan instead. When you e-mail a request to cancel they appoligize and say that they have "fixed your problem" still no cancelation. It took me a week and a half, seven e-mails, and two phone calls to the corporate office to have my account closed. "Cancel Anytime," like everything else about this company is a scam. Go to "media contacts" to get the # for the coporate office and the name of the CEO. Warn your friends and stay away from this awful company!
Terrible!! They have ripped me off. You never get what you ask for. When you complain they tell you sorry!
They did however give me a free two weeks because I complained about getting 1 movie in two weeks. Which seems nice, but really it's just another two weeks for my blood pressure to rise. FRUSTRATION is the word you will need to get use to if you decided to go with this company.
Delivery speed- I could make my own movie quicker then they send it.
Overall satisfaction- I feel as if I lost $100 in the wind.
The WORST experience ever! Stay away! DO NOT use them! by toyfigure ,Aug 17 '06
The WORST SERVICE I EVER HAD!!!
I was looking to rent both movies and games on line and being stupid on my part I enrolled with Intelliflix and bought a year's membership with Intelliflix without researching first.
BIG MISTAKE!!!
99% of the games I received DO NOT WORK!
As for movies, I'm getting a replacement every two weeks after I had sent them back the previous ones! And I am talking about their company being in the same city from where I live!
I had filed a report with the Better Business Bureau and they extended my membership for two weeks but what good does that do me since they don't send me anything for weeks?
After eleven months of a twelve month subscription I will not renew the service. The quality of service probably depends on what part of the US one lives in. Living in Alabama the closest video stores sending dvds have been in Jackson, Mississippi and Murrells Inlet, South Carolina. I have kept of record of the address of each store that I have received a dvd from. There have been 7 in Massachusetts, 5 in California, 3 in New Jersey, 2 in Texas and West Virginia, and 1 in New York, New Hampshire, Maine, Delaware, Maryland and the Intelliflix home office in Florida. The service has been fairly dependable and no dvds have been lost so far so depending on where one lives this may be a good deal.
A FRAUDULENT COMPANY -- DON'T DEAL WITH THEM by elfgal ,Aug 14 '07
ABSOLUTELY THE WORSE COMPANY I HAVE EVER DEALT WITH. PLEASE DON'T WASTE YOUR MONEY HERE. WE ARE ON A 2/WEEK PLAN. AS OF THIS DATE, 8/14/07, WE HAVE RECEIVED 4/MONTH. IN THE LAST 2 WEEKS, THEY HAVE SHOWN ONLY ONE MOVIE SENT. NOW, TALK ABOUT CUSTOMER SERVICE, THERE AIN'T NONE. NO PHONE NUMBER FOR COMPLAINTS AND I CAN SEE WHY. THEY WOULDN'T HAVE THE MONEY TO PAY THE NUMBER OF PEOPLE TO HANDLE ALL THE COMPLAINTS!! YOU LIVE AND LEARN. TOMORROW I WILL BE SENDING A FORMAL COMPLAINT TO THE BBB OF VA AND FL AND ALSO TO THE ATTORNEY GENERAL'S OFFICE IN FLORIDA. THESE PEOPLE NEED TO BE SHUT DOWN AND PAY ALL THEIR CUSTOMERS A FULL REFUND!
Action filed by Florida State Attorney General against Intelliflix for dishonest practices. Action LO7-3-1010
Office of the Attorney General
1515 North Flagler Drive
Suite 900
West Palm Beach, FL 33401
They show 238 complaints but there are thousands as others find out about this and contact them. They were never registered to do business in the state. As of Oct 19,2007 the web site is still up but I got 2 movies in Sept and none in Oct for $190 a year and three DVDs out at a time. I guess they mean 3 out in a year.
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