Intelliflix Online Service

I signed up, and then canceled 30 minutes later. The Intelliflix DVD inventory seemed good while browsing, but when I began placing items in the queue, on each and every one of my selections, they alerted me that the movies were in high demand and ...

Joined in December 2006 (although I usually research these things pretty well, I obviously didn't this time!). For the first six months I'd say, I got pretty quick turnaround and only received one damaged disc. However, as others have said, I never ...

In case you don't believe the comments of others in this listing, below is an ACTUAL email thread following my request to refund my annual payment. Only my name and ticket number have been changed. (remember, start reading from the bottom) Dear ...

I admit, I was suckered by these "Online movie review" sites, before I realized that some were being paid to give positive reviews. I should have noticed, though, that REAL review sites - the ones that are actually written by customers who actually ...

From Tara D:
I have been a member for a year and have been happy with the selection and quality of movies--it's cheaper than other similar companies AND they have a selection of adult material to choose from, which to my knowledge is a first for an online movie rental company of this sort. Additionally, I once sent a movie that got lost in the mail and they never received it, but when I let them know what happened they didn't blame me or hassle me about it. Furthermore, when I had a question about my billing, they were willing to work with me instead of being assholes about it. Special thanks to Andrew in the customer service division who was friendly and helpful throughout our interaction. I continually recommend intelliflix to my friends.

An on-line DVD company that is actually listening to their customers. Been reading some opinions about Intelliflix lately and wanted to add my two cents. Intelliflix beats Netflix for best price any day, I get mature movies and good service to boot,and they are striving to be great. I e-mailed that customer contact Eileen at the address posted. I got answer and a follow up as well.They are striving to do what they say, and not empty promises. I received actual action, which I thought was great and something that doesn't usually happen.

My Thanks to Intelliflix. You are heading in the right direction.

After eleven months of a twelve month subscription I will not renew the service. The quality of service probably depends on what part of the US one lives in. Living in Alabama the closest video stores sending dvds have been in Jackson, Mississippi and Murrells Inlet, South Carolina. I have kept of record of the address of each store that I have received a dvd from. There have been 7 in Massachusetts, 5 in California, 3 in New Jersey, 2 in Texas and West Virginia, and 1 in New York, New Hampshire, Maine, Delaware, Maryland and the Intelliflix home office in Florida. The service has been fairly dependable and no dvds have been lost so far so depending on where one lives this may be a good deal.

Worst company ever. Be prepared for long delays between shipments and unreceptive customer service. Their prepay system is just a way to rob you of your money.

Intelliflix is the biggest ripoff around. Stick with Netflix or Blockbuster.
I was double billed and it took a while to get that corrected
I cancelled service and was charged over $40 for 3 dvd rentals! They advertise delivery in 1-3 days. None of the dvds I rented came in under 6 days. I emailed several times to ensure they had shipping centers in SC and adjoining states and they said they did. None of the dvds came from closer than MS or NJ. This company in dishonest.

It is all so sad. I too have been robbed by this sham of a company ~sigh~ Most of what I would have to say has already been shared by all of the others who have reviewed this service. Here are their so called "Secret" phone #'s I am going to keep calling and I suggest all of you call as well.

1-561-697-8325 or 1-561-697-8771

Good Luck!
Bonni

Intelliflix is terrible in every single aspect. They deliver movies/games listed at the bottom of your queue. The movies/games take about a week to arrive. The movies/games arrive UNPLAYABLE!!!! The disks are filthy, scratched, old, unplayable! They probably buy used disks, but don't even have a quality control and ship whatever they have including the unplayable disks. I have been asking to cancel my account for over 2 weeks, emailing them every day, and their customer support acts in a way to gain time. DON'T USE THIS SERVICE! YOU WILL WASTE YOUR MONEY!

never got top picks, often didn't get our max 3 dvd's,slow,
and charged our credit card for another membership without our approval

This is absolutely the worst company I have ever dealt with. Nothing they say is true. They scam you from the initial memebership and continue to scam you by saying you have dvds/games out when they have been returned weeks prior. Then they charge you for the "lost" dvd. In 6 weeks time I have received a total of 2 games and 2 dvds all of which were about the 200th on my que. One game was not playable and one of the dvds is "lost" in space. I have tried contacting them via email (what a joke) and tried calling the corporate office to no avail. I filed a complaint with the FTC and written to my local "7 on Your Side" station. I CAN'T BELIEVE THEY HAVEN'T BEEN CHARGED WITH FRAUD. STAY AS FAR AWAY AS POSSIBLE FROM INTELLIFLIX.

I recently switched to Intellifilx from Netflix and I found out that its service is very bad. Intelliflix is very slow in sending and receiving DVDs. With this website maintaining rental queue is useless as they never send DVDs from top of your queue. Which tells me that they don't have enough copies of a title. They also don't show if a title is available or not. These guys don't show what movies are releasing in near future. These guys claim that they do same day shipping for new DVD but that never happens. If you are looking to join an online rental store I would suggest not to join Intellifix. You will be wasting your money.

UPDATE!!!! I was able to get some of my money back-read on!!
In a nutshell, Intelliflix was a big mistake! I had been a long term Netflix customer and was looking for a way to save a couple of bucks. Well, I did, but at what cost. Several times in the past few months as many as 5 days would go by without any DVD's mailed to me, even though there were movies in the queue.

Their website is poorly designed. Several movies will not turn up in a search on their site, even if the search terms are spelled correctly. The "Family Stone", for example.
There is no way to search for movies yet to be released, either. I mistakenly bought into their "Superpass" thinking that paying for a year ahead was wise. Man, was I wrong! Look at all their happy customers here.

UPDATE! UPDATE! UPDATE! UPDATE! UPDATE!
I was successful in getting a partial refund from Intelliflix, but it required filing a complaint against them through the Better Business Bureau in West Palm Beach, Florida. Here is the URL to the BBB:
http://www.bbbsoutheastflorida.org/
Don't let these S.O.B.s get you down!