Intelliflix Online Service

I do not think intelliflix ever shipped a movie that was at the top of my queue. It only shipped movies from east coast shipping centers and I live on the West Coast, thus the turn around time was huge. a good many movies were scratched beyond playability. On a scale of one to ten, I would not even give this service a one.

The worst on-line SCAM experience ever. I’ve been a member over 2 months but have received only 13 titles. I’m a "3 at a time" member, but never had 3 at a time... ever. Of the 13 received, 4 were in such worn condition they could not be viewed. They are totally unresponsive to specific problems, have only automated response answering their phone, and do not respond to regular mail. It’s over a month since they have shipped me a title, with plenty of titles in my queue.

I filed complaints with BBB and FL State Atty General, and learned that both were swamped with Intelliflix complaints. BBB has complaint open and the AG sent a packet of affidavits to complete and submit; that’s all done.

After I dared to file a complaint with BBB for my account, Intelliflix now punishes me for daring to complain. They now dump a generic response email in my inbox every hour, 24/7. I have saved nearly 2000 of them so far since they started my punishment and harassment. Cute... very cute. For you own sake, STAY AWAY... VERY FAR AWAY!! Intelliflix = FRAUD and has no business ethics or morals whatsoever!!

Signed up with Intelliflix because they over game rentals in addition to movies, supported by the Consumer Reports and NBC recommendation.
I selected 16 PSP Games - not a single one of them is available anytime soon
I selected 12 movies - and they shipped some obscure movie from the bottom of my queue, no recent releases are available.
I contacted their support - they are either not responding or just sending marketing blurbs that don't address the concern.
They DID confirm that they are aware of the fact that demand for games far outstrips inventories and they have no plans of fixing it.
They are fundamentally NOT able or willing to deliver the advertised service.
I have requested my money back. Intelliflix has yet (after 5 emails) to acknowledge my request. They are stonewalling me in a very polite way.
I filed a complaint with the BBB. There are hundreds of complaints already...
This place should not be allowed to do business.

It is all so sad. I too have been robbed by this sham of a company ~sigh~ Most of what I would have to say has already been shared by all of the others who have reviewed this service. Here are their so called "Secret" phone #'s I am going to keep calling and I suggest all of you call as well.

1-561-697-8325 or 1-561-697-8771

Good Luck!
Bonni

I HATE this company. And I'm very ease to please. They customer service reps just reply for the sake of replying, not once did they address the issue. Their site is buggy. Shipping time is slower then Netflix. Overall, very bad expreience.

DO NOT WASTER ONE CENT ON THIS SERVICE. I signed up for a free 60 day service and I had to cancel after just 20 days. It took almost 14 days to receive the next movie after sending the last one back. By comparison, it only takes 2-3 days with NetFlix. This stupid service is a ripoff.

I signed up for the superpass with this company thinking it was a good deal, but it turned very expensive in the end. The DVD's come pretty slow, but that wasn't as big of a deal as never getting the latest movies. I had a new release at the #1 spot of my queue for a month and never got it. I decided to cancel my membership a month and a half into my year plan because I was fed up. This makes the plan end up being very expensive, because you end up having to pay the full monthly price for those months that you used (@ $25 a month) and then you get most of the rest of your money back. I cancelled my membership in october of 2006 and it is february of 2007 and I still haven't received a cent back from them. I contacted the BBB of south Florida, and they hopefully are getting my money back, they said intelliflix will be refunding the owed money to my credit card...but I have yet to see it. DO NOT SIGN UP WITH THEM, they definitely don't deserve to be in business.

never got top picks, often didn't get our max 3 dvd's,slow,
and charged our credit card for another membership without our approval

Worst company ever. Be prepared for long delays between shipments and unreceptive customer service. Their prepay system is just a way to rob you of your money.

AVOID IntelliFlix like the plague. They do not respond to valid issues, they overcharge your credit card, and they ignore you.

AVOID IntelliFlix, dishonest, non-responsive

After eleven months of a twelve month subscription I will not renew the service. The quality of service probably depends on what part of the US one lives in. Living in Alabama the closest video stores sending dvds have been in Jackson, Mississippi and Murrells Inlet, South Carolina. I have kept of record of the address of each store that I have received a dvd from. There have been 7 in Massachusetts, 5 in California, 3 in New Jersey, 2 in Texas and West Virginia, and 1 in New York, New Hampshire, Maine, Delaware, Maryland and the Intelliflix home office in Florida. The service has been fairly dependable and no dvds have been lost so far so depending on where one lives this may be a good deal.

They appear to have a good selection but when you add a title to you queue you only have about a 1 in 3 chance it will be available in the next 30 days. You never know where a title will ship from. Apparently they rely on hundreds of independent video rental stores across the country. I have actually received disks from California, Florida, Maine, and even Hawaii. It is not unusual for a title to take a week to arrive. You never know if a movie will be wide screen or standard. I have had titles just disappear from my queue. There search engine is so bad it has problems finding exact title matches. The web site is primitive in comparison to the other services.

Let's send a message to them. I would like every one who has used this business that feels like I do, that they were misled. Please send a email to WNBC asking why they allow intelliflix to use their logo on the front page. This is outrageous, this has to be stopped people see this and think this company is reputable. Its to late for many of us, myself included, so we need to help other consumers not make the mistake we did and allow this borderline fraudulent business practices continue.


The e mail address is

Investigations@nbc.com - Investigative Unit

consumernews@wnbc.com - Consumer News

30 Rockefeller Plaza
New York City, NY 10012
Main Number: (212) 664-4444
News Tips: (212) 664-2731

I signed up for Intelliflix's super-pass that was supposed to allow me 3 CDs at a time. The first CD arrived in a few days, shipped from a local facility. The second, shipped the same day from a facility 3,000 miles away, arrived the following week. I have yet to receive a third, despite a queue of a dozen titles. They have not responded to my e-mail about this, either.

I'm so angry I joined epinion so I could write this review. Regret I hadn't seen the other reviews here beforehand. Don't be duped by a good opinion posted elsewhere.

Do NOT use Intelliflix! I too got suckered in by review sites that praised Intelliflix; somehow I forgot to come to Epinions, what a mistake.
Let me make it easy 4 billing periods for total $71.88, I have received only 15 movies at a rate of $4.792 per movie. That is more expensive than Blockbuster where I rent new releases for that amount. The 16th movie was cracked. The past month with 5 days remaining I have only received 1 movie.
I am canceling my service as soon as I know they have received the cracked DVD. The max number of movies that was shipped in one month was 7, for this service to make sense you have to get 9 plus per month.
Customer support is not responsive,
There is no good reason to use this poor service. There is poor value, poor movie availability, poor service, and poor customer support.

Let me repeat I’m canceling today