Intelliflix Online Service

How fool of me to let myself joined such a scam site - Intelliflix. Well, instead of dealing with those scammer, I just dispute with my credit card. Within 5 hours, my credit card emailed me and told me they have credited back the full amount. I guess I must be lucky.

Wish I had found the site before I signed up because I would never have joined if I had seen these reviews.
I actually did an experiment with my Netflix account. I rented the same three movies at a time from both places. I never got my first choices from Intelliflex and always got my first three selections from Netflix. I would receive my Intelliflex movies in an average of six days and my Netflix movies in an average of about 1.5 days. In the three months that I was a customer with Intelliflex three movies were lost and now they are charging me $25 per movie to cancel my account. In four plus years only one movie was ever lost with Netflix and that was my fault, I think I lost it.
Over all Intelliflix is the worst internet company that I have ever done business with, I would highly recommend avoiding this company.
Although Netflix does not rent Adult movies and games you get at least twice as many movies per month as you will from Intelliflix.

AVOID THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is absolutely the worst company I have ever dealt with. Nothing they say is true. They scam you from the initial memebership and continue to scam you by saying you have dvds/games out when they have been returned weeks prior. Then they charge you for the "lost" dvd. In 6 weeks time I have received a total of 2 games and 2 dvds all of which were about the 200th on my que. One game was not playable and one of the dvds is "lost" in space. I have tried contacting them via email (what a joke) and tried calling the corporate office to no avail. I filed a complaint with the FTC and written to my local "7 on Your Side" station. I CAN'T BELIEVE THEY HAVEN'T BEEN CHARGED WITH FRAUD. STAY AS FAR AWAY AS POSSIBLE FROM INTELLIFLIX.

I had a couple of ok months with intelliflix. I was paying for 3 movies at a time and they never send me 3. I only had maybe one out at a time. After contacting them 4 or 5 times that situation never changed and their emails that responded to my requests were lies and fraudulent. They claimed to be personally overseeing my account and that I would see 2 movies being shipped the next day, which never happened. Even after they said they "manually" entered them. They kept changing their excuses from you dont have enough things into your queue to "oh weve had system problems at the shipping center". I had 45 things in my queue. You'd think they could send you 3 titles with 45 things in your queue. To me they have no excuses. SORRY isnt a good enough word for them. I would never recommend this service to anyone. When you cancel dont ever plan on seeing your money again. RIP OFF ARTISTS. They dont give you what you pay for and then when you cancel they take your money and run. I AM REPORTING THEM TO THE BETTER BUSINESS BUREAU.

It is all so sad. I too have been robbed by this sham of a company ~sigh~ Most of what I would have to say has already been shared by all of the others who have reviewed this service. Here are their so called "Secret" phone #'s I am going to keep calling and I suggest all of you call as well.

1-561-697-8325 or 1-561-697-8771

Good Luck!
Bonni

We left Netflix to intelliflix, because the price was cheaper. We weren't happy with the slow service of intelliflix, and some of the movies came broken. We canceled the service of intelliflix within the required amount of days, but intelliflix didn't let our emails go through, and they gave false telephone numbers as contacts. The intelliflix finally agreed to refund a portion of our money through our visa, but they never made good on this promise. One year later we are still trying to get our refund, and there still is nobody to talk to in that company. When we started our account with intelliflix, we didn't know that they had so much to fear, nor that they would hide themselves behind false addresses, and false phone numbers.
a)Slow delivery speed up to 4-5 days delivery.
b)They did not have the collection of movies, and movies arrived with the wrong titles.
c)Costumer service is really bad, overall service is service, nobody to talk to, no working telephone #, no address available to talk to someone face to face.
For questions please call Mr. More @ 410-477-3344.

I made the mistake of believing their website. In my personal experience with them nothing they advertise is true. Intelliflix promotes 1-2 day delivery on videos. I live in Minnesota and have not seen a delivery time shorter than 4 days and shipping location closer than Mass. Which correlates to a 9-14 day turnaround on videos.
They promote email only customer service and guarantee a two day response(which is ridiculous anyway). My experience on 5 emails to customer service was 49 hours to 12 days. Averaging about a week per response. Absolutely unacceptable.
Unless you are OK with no customer service and max 8 videos per month, spend the extra money and go with another vendor.

From Tara D:
I have been a member for a year and have been happy with the selection and quality of movies--it's cheaper than other similar companies AND they have a selection of adult material to choose from, which to my knowledge is a first for an online movie rental company of this sort. Additionally, I once sent a movie that got lost in the mail and they never received it, but when I let them know what happened they didn't blame me or hassle me about it. Furthermore, when I had a question about my billing, they were willing to work with me instead of being assholes about it. Special thanks to Andrew in the customer service division who was friendly and helpful throughout our interaction. I continually recommend intelliflix to my friends.

I recently switched to Intellifilx from Netflix and I found out that its service is very bad. Intelliflix is very slow in sending and receiving DVDs. With this website maintaining rental queue is useless as they never send DVDs from top of your queue. Which tells me that they don't have enough copies of a title. They also don't show if a title is available or not. These guys don't show what movies are releasing in near future. These guys claim that they do same day shipping for new DVD but that never happens. If you are looking to join an online rental store I would suggest not to join Intellifix. You will be wasting your money.

Let's send a message to them. I would like every one who has used this business that feels like I do, that they were misled. Please send a email to WNBC asking why they allow intelliflix to use their logo on the front page. This is outrageous, this has to be stopped people see this and think this company is reputable. Its to late for many of us, myself included, so we need to help other consumers not make the mistake we did and allow this borderline fraudulent business practices continue.


The e mail address is

Investigations@nbc.com - Investigative Unit

consumernews@wnbc.com - Consumer News

30 Rockefeller Plaza
New York City, NY 10012
Main Number: (212) 664-4444
News Tips: (212) 664-2731

DO NOT JOIN INTELLIFLIX-
They are the worst service company I have ever seen. Lousy service, slow, canned support answers. I've been trying to cancel for about 3 weeks now and all I get are nonsense responses.
Save your money- Join Netflix- much better service!

I've tried every mail-order service and IntelliFlix has been THE WORST for the 11 months I've suffered thru (a Christmas gift, prepaid, unable to get money refunded to the gift-giver).

Movies will sit at the top of my queue for 10-11 months, never processed, but only bottom ones will be.

If it takes 2-3 days to finally see a movie, it can take 8-20 days to have it acknowledged as "received".

This is how they throttle your traffic - they don't acknowledge receipt for days, weeks, ?? Then, they only promise to "start processing" your next title within 48 Business Hours!

No mail-order service has been worse in Queue Fulfillment and Return Processing. Occasionally I find a title there that no other service has, but they've never shipped them to me, months and months and months later!

The absolute worse company I have dealt with. I prepaid for a year and had to constantly write to customer service and ask why I was not receiving any movies. They always had a lame excuse. I am suppose to get 2 out at a time. I have received 1 title in the past 2 months. I've called but they just lie. They try and passify you by extending time on your contract but still ship no movies.

Absolutely terrible.They hardly ever send you a movie I haven't seen a game in about 6 months and their customer support is down right awful its like talking to a bunch of retards about splitting the atom or something!!!All they do is tell you."I apologize for your inconvenience."But they never do anything to fix the problem or alleviate it in anyway.Do NOT purchase their service unless you are a glutton for punishment or unless you have money to throw away.Any good review you have seen for Intelliflix will be one from one of the retards that works there.I don't think they will last there's no way people are going to put up with that.I know this person won't.

The worst. If you are only into "B" movies, and not into current releases then Intelliflix is for you. If you want the worst service, than Intelliflix is for you. The slowest, and the most incompetent.