Intelliflix Online Service

Absolutely terrible.They hardly ever send you a movie I haven't seen a game in about 6 months and their customer support is down right awful its like talking to a bunch of retards about splitting the atom or something!!!All they do is tell you."I apologize for your inconvenience."But they never do anything to fix the problem or alleviate it in anyway.Do NOT purchase their service unless you are a glutton for punishment or unless you have money to throw away.Any good review you have seen for Intelliflix will be one from one of the retards that works there.I don't think they will last there's no way people are going to put up with that.I know this person won't.

They appear to have a good selection but when you add a title to you queue you only have about a 1 in 3 chance it will be available in the next 30 days. You never know where a title will ship from. Apparently they rely on hundreds of independent video rental stores across the country. I have actually received disks from California, Florida, Maine, and even Hawaii. It is not unusual for a title to take a week to arrive. You never know if a movie will be wide screen or standard. I have had titles just disappear from my queue. There search engine is so bad it has problems finding exact title matches. The web site is primitive in comparison to the other services.

I made the mistake of believing their website. In my personal experience with them nothing they advertise is true. Intelliflix promotes 1-2 day delivery on videos. I live in Minnesota and have not seen a delivery time shorter than 4 days and shipping location closer than Mass. Which correlates to a 9-14 day turnaround on videos.
They promote email only customer service and guarantee a two day response(which is ridiculous anyway). My experience on 5 emails to customer service was 49 hours to 12 days. Averaging about a week per response. Absolutely unacceptable.
Unless you are OK with no customer service and max 8 videos per month, spend the extra money and go with another vendor.

DO NOT WASTER ONE CENT ON THIS SERVICE. I signed up for a free 60 day service and I had to cancel after just 20 days. It took almost 14 days to receive the next movie after sending the last one back. By comparison, it only takes 2-3 days with NetFlix. This stupid service is a ripoff.

AVOID IntelliFlix like the plague. They do not respond to valid issues, they overcharge your credit card, and they ignore you.

AVOID IntelliFlix, dishonest, non-responsive

Shipping of titles take forever. Intelliflix only sends me choices from the bottom of my queue (older titles). And that too from far away distribution centers like Maryland and California while I am located in Texas and there is a distribution point within a couple of miles of my location.

Imagine the delay and frustration when you are sent a title from the bottom of your queue of 20 titles, and it is sent from Barstow, CA and arrives damaged an appears to have been damaged for quite a while!

Both Blockbuster and Netflix used to send me titles from the top of my queue consistently and it used to arrive much faster because they were consistently shipped from distribution points within a 10 mile radius.

While I was receiving about 4.5 - 5 titles/week from both Blockbuster and Netflix, I would be extremely lucky to receive 3 titles/week from Intelliflix and the titles I receive are from way down the list.

Well I got lured into the annual plan with the cheap rates and I am stuck with the lousy service.

If you check out Intelliflix on BBB.org, you'll know the story. They have an "unsatisfactory" BBB history because they RIP off their customers and then ignore complaints.
I cancelled my membership a month ago and every time I've contacted them for the refund of the remainder of my annual fee (per their own written policy), they say it's being "sent to the right department now". So they've been saying this for a month. Obviously, they have no intention of ever giving me the refund and every intention of literally STEALING your money. The top 6 videos on my "queue" were sitting there for 7 months and I never got a single one. It took me a full week to get the videos they did finally send, and then they didn't process returns for another full week. So I ended up getting the dregs of my video lists at a rate of about 3 or 4 videos per month, at best. Not worth your money at all. PLEASE do yourself a favor and avoid Intelliflix!

They are awful and should be avoided at all costs. You'll get gray hair and an ulcer waiting for anything to come from intelliflix.

SPEED:

Slow, horribly slow. It took me over 12 days to get just one selection on my list of about 20 titles. I only got that one after I emailed them and complained. I never received any other titles, communication or product. I had a mix of movies and games in my list. Even older, non-demand titles never came.

WEBSITE:

Quirky and rigged. The website is awful, by design or accident I don't know. It failed on repeated attempts to allow me to change my account status, specifically to cancel. I tried on several different computers over a 1 week timeframe. It'll let you upgrade your account but not down grade or cancel.

DO NOT JOIN INTELLIFLIX-
They are the worst service company I have ever seen. Lousy service, slow, canned support answers. I've been trying to cancel for about 3 weeks now and all I get are nonsense responses.
Save your money- Join Netflix- much better service!

Like pain and suffering? Yes? Use Intelliflix. Some pathetic schmo must be running this rinky dink scam out of their basement, schlepping down to a dvd outlet in between naps, buying a few used discs, mailing them out 10 days later and snorting/drinking/gambling any profits received. RUN LIKE THE WIND from this awful service. Don't be suckered in by their advertising or cheap prices. I dumped these losers after 3 months, which was 2-1/2 months too long. Had to email them constantly. Their replies are a bunch of typos and evasions. You can search the web for other consumer reviews and consistently find poor reviews. Avoid like athletes foot, herpes, bird flu, toenail fungus, or any annoying affliction.

If you want to cancel, empty your queue first. Then wait until you have confirmation they received your outstanding dvds. Then contact them via their website to request a cancellation and refund. Tell them their service is horribly slow and you've read bad customer reviews about them. They will offer to extend your subscription for free. Just say no and they should cancel you. Will you get the refund you deserve? Doubtful, but it's better to free of these shysters.

Intelliflix SUCKS, don't even both wasting your time or money on this service. First of all, their customer service can only be reached through email support. They claim not having a live customer service rep to keep costs down. Never do business with a company that does not publish a phone number to speak with someone. I chose the prepaid option of 10 movies for like $20, which I thought was a better deal than I could get from Netflix so I tried them. None of the movie I selected were available and I never even got ONE movie shipped to me. I was afraid they were scammers so I immediately canceled my membership after I realized that I had credits deducted even though it the movie was not shipped, simply because I selected it. It was like, some day the movie will be available and we'll send it, but for the time being, I had lost credits. These people should be out of business yesterday. I am going back to Netflix. I will also call Michael Finney, consumer advocate, to investigate them.

I was a customer (3 at a time plan) for one month and received a total of 4 DVDs. None were my first choices. Shipping time is over a week each way. I would not recommend them to anyone.

I decided to try Intelliflix because of the price and selection, but like other have stated they are slow shipping and marking items as returned. About a week after signing up with them I tried a free trial with Netflix in the 2 weeks with them, I have received 6 movies from Netflix and all were in my top 5 choices at the time. Whereas with Intelliflix, I have received only 4 movies in 3 weeks and none were in my top 7 choices. I had the same movies selected in my both companies queues.

Netflix may cost more, but you'll at least get the movies you really want to see.

It has been over four weeks and I only got two DVDs from them. I have sent several emails asking for the DVDs, but they just said it is in the processing. One of the crazy reason that they gave me was that I had high demand DVDs, so they could not sent me more. What they so call high demand DVDs was months old DVDs. I have over 20 titles (not all new DVDs) in queue. They should be able to sent me any older movies. I was with Netflix before and they service was much better even with the price that they charge. It was a big mistake to go with Intelliflix.

We left Netflix to intelliflix, because the price was cheaper. We weren't happy with the slow service of intelliflix, and some of the movies came broken. We canceled the service of intelliflix within the required amount of days, but intelliflix didn't let our emails go through, and they gave false telephone numbers as contacts. The intelliflix finally agreed to refund a portion of our money through our visa, but they never made good on this promise. One year later we are still trying to get our refund, and there still is nobody to talk to in that company. When we started our account with intelliflix, we didn't know that they had so much to fear, nor that they would hide themselves behind false addresses, and false phone numbers.
a)Slow delivery speed up to 4-5 days delivery.
b)They did not have the collection of movies, and movies arrived with the wrong titles.
c)Costumer service is really bad, overall service is service, nobody to talk to, no working telephone #, no address available to talk to someone face to face.
For questions please call Mr. More @ 410-477-3344.