Intelliflix Online Service

DO NOT WASTER ONE CENT ON THIS SERVICE. I signed up for a free 60 day service and I had to cancel after just 20 days. It took almost 14 days to receive the next movie after sending the last one back. By comparison, it only takes 2-3 days with NetFlix. This stupid service is a ripoff.

If you read the other review, he says it all, and he's right.I was suckered in about a month ago. payed for the whole year. Now if I cancel, No refund. I have 80 plus DVD's in my list. I'm not even getting any in my top 20. They just sent me my 38th selection. Wish I never joined. Listen to the other guy!!!
WELL MY YEAR IS ALMOST UP, AND I CAN HONESTLY SAY INTELLIFLIX WAS BY-FAR THE WORST ONLINE EXPERANCE OF MY LIFE, AND THE LAST MONTH ONLY GETS WORSE.I HAVN'T HAD A MOVIE IN OVER A WEEK. IT SHOWS THEY HAVE ALREADY RECIVED 2 OF MY 3 TITLES I HAD OUT. THEY HAVE PRETTY MUCH CUT OFF ALL E-MAILS BACK TO ME. I GET THE SAME COMPUTER GENERATED ANSWERS TO MY E-MAILS TO THEM THAT ARE PLACED IN MY ACCOUNT. I THINK THERE STALLING FOR MY LAST 16 DAYS I HAVE LEFT. I DROP TO MY KNEES, AND THANK GOD EVERY NIGHT BEFORE BED, FOR ENDING MY HELL. I ONLY CAN WISH ALL THE REST OF YOU POOR SOULS A FAST, AND PAINLESS YEAR. GOOD LUCK...

Got suckered into Intelliflix subscription for one year, good low price. Turnaround was very slow, new releases nonexistent, poor and rude customer service department. Many times I would not have any movies sent to me, but 15 in my queue, sent list would stay on zero for several days. After about a dozen emails to their customer service department with no change, I demanded a pro rated refund. They refused, citing the subscription agreement. I responded that the agreement was invalid if they did not honor their end, and quoted a legal precedent in their industry (see www.netflixsettlement.com) and they rudely agreed to refund (I have yet to see the money). Would not recomment this company even to my worst enemy. Learn from my mistake, go elsewhere!

Intelliflix has TERRIBLE service. I have been waiting for close to a month to receive movies. I have sent 3-4 requests to get movies. I have 30 movies in queue - so no reason I should not have movie.
I signed up for year service which was BIG mistake. They won't give refund, or allow me to cancel until end of contract :( I would not recommend this service to anyone!!

Total joke, don't waste your money, there is a reason they are one of the few services with no free trial, everyone would figure how much they suck if they had a free trial.

Out of all of the games on my list they after several days send me one 8 or 9 titles down, the game gets here, it isnt even playable, looked like they took sandpaper to it. The return envelope has two stamps on it. My guess is this joint is ran out of some guys apartment and they don't even have half of what they claim to.

This was my last letter I wrote to Intelliflix as a customer of 3 months:my queue keeps getting smaller as you mail me no more titles and offer me nothing to compensate. I see no reason to share a positive opinion with those I speak with or those who ask for a review over the internet. Your service is completely awful! For 1 week now I have sent you dvds, and received no replenishment of my queue! My available titles are shrinking without reason and your service is completely without customer satisfaction, sot to mention your turn-around is reprehensible!

Horrific... slow customer response - very limited titles - few locations for adult/mature title shipping - extremely limited game selection and availability.

Intelliflix totally sucks. It takes a long time to get movies, if you get anything sent at all. The have terrible stock. Every single xbox and xbox 360 game I was interested was not even allowed to be put in my queue because the stock was too low. You can't get a refund if unused months. It's a total rip off. I've used Netflix since 1999 and thought I'd try something different. I'm glad I didn't cancel my netflix account. They are SO much better. Avoid Intelliflix if you ever want to actually get your movies or games.

UPDATE!!!! I was able to get some of my money back-read on!!
In a nutshell, Intelliflix was a big mistake! I had been a long term Netflix customer and was looking for a way to save a couple of bucks. Well, I did, but at what cost. Several times in the past few months as many as 5 days would go by without any DVD's mailed to me, even though there were movies in the queue.

Their website is poorly designed. Several movies will not turn up in a search on their site, even if the search terms are spelled correctly. The "Family Stone", for example.
There is no way to search for movies yet to be released, either. I mistakenly bought into their "Superpass" thinking that paying for a year ahead was wise. Man, was I wrong! Look at all their happy customers here.

UPDATE! UPDATE! UPDATE! UPDATE! UPDATE!
I was successful in getting a partial refund from Intelliflix, but it required filing a complaint against them through the Better Business Bureau in West Palm Beach, Florida. Here is the URL to the BBB:
http://www.bbbsoutheastflorida.org/
Don't let these S.O.B.s get you down!

Got a DVD February 11, it's March 3, still waiting for another! 3 out at a time? Yeah, right! I'll be lucky to get 3 this month, since I just received notification that one is on the way---twice!!! Same movie!!! I love the customer service, always gives me a good laugh. They are so sorry, they are going to give me an extra week of service or send 4 at a time for 2 weeks. Still waiting on those, also! It's a joke and fraud keeps coming to my mind!

It has been over four weeks and I only got two DVDs from them. I have sent several emails asking for the DVDs, but they just said it is in the processing. One of the crazy reason that they gave me was that I had high demand DVDs, so they could not sent me more. What they so call high demand DVDs was months old DVDs. I have over 20 titles (not all new DVDs) in queue. They should be able to sent me any older movies. I was with Netflix before and they service was much better even with the price that they charge. It was a big mistake to go with Intelliflix.

The only thing good about their service is the price. I have returned all my movies and have 31 movies in my queue right now, yet my queue has shown that I have 0 titles out for the last 2 days.

I have gotten some of the movies near the top of my queue, but still not satisfied with the service at all.

Service is slow and spotty. DVDs are "sent" to me but I never get them. Shortly after I get an email saying they received the DVD I never sent back nor received. Email customer support is slow.

If you divide the price by the actual DVDs you receive (not the theoretical 3 DVDs per week) it is no deal at all.

Terrible turnaround. At least 4 days to a week before shipping new DVD. With the 3 out at a time plan you will actually end up with 1 or none while waiting for them to ship more. I have been waiting since Saturday and this is a Wednesday. No DVD's. And according to their website none have been shipped. This really is typical. BUT, there is always a but, you can PAY for individual rentals if you want to be sure of having DVD's to watch. I have not tried this service as I do not want to pay extra. They were the cheapest price for three out at a time. I now know why!

I couldn't possibly agree more with the previous review. Intelliflix is a complete scam, and once everyone's initial contract is up, I can't imagine anyone signing up for a second year. I too thought it would be nice to be able to rent video games and dvds from the same online place... but not so much in this case. If it's too late for you (as it is for me) and you've already signed up, make sure and set your account to cancel for the next billing cycle - and to be honest I'd check it regularly just to make sure it stays cancelled. Also I plan on emptying my queue at least 2 weeks before the end of my contract to avoid any possible "mail delay" scams they might try to pull to bleed any additional money out of me. These guys are almost class action lawsuit bad considering they don't even remotely meet their promises. It often takes over a week to get a single dvd out of them and it's almost NEVER the item at the top of my queue.

Avoid these guys at all costs!