Intelliflix Online Service

After buying the superpass and experiencing intelliflix for about three weeks I was ready to cancel my membership for all the reasons listed by other users. But here's the thing, you can't cancel from the website! if you go to "my account" and try to cancel, a pop-up window prompts you to change your plan instead. When you e-mail a request to cancel they appoligize and say that they have "fixed your problem" still no cancelation. It took me a week and a half, seven e-mails, and two phone calls to the corporate office to have my account closed. "Cancel Anytime," like everything else about this company is a scam. Go to "media contacts" to get the # for the coporate office and the name of the CEO. Warn your friends and stay away from this awful company!

Intelliflix is terrible in every single aspect. They deliver movies/games listed at the bottom of your queue. The movies/games take about a week to arrive. The movies/games arrive UNPLAYABLE!!!! The disks are filthy, scratched, old, unplayable! They probably buy used disks, but don't even have a quality control and ship whatever they have including the unplayable disks. I have been asking to cancel my account for over 2 weeks, emailing them every day, and their customer support acts in a way to gain time. DON'T USE THIS SERVICE! YOU WILL WASTE YOUR MONEY!

Service is slow and spotty. DVDs are "sent" to me but I never get them. Shortly after I get an email saying they received the DVD I never sent back nor received. Email customer support is slow.

If you divide the price by the actual DVDs you receive (not the theoretical 3 DVDs per week) it is no deal at all.

Got a DVD February 11, it's March 3, still waiting for another! 3 out at a time? Yeah, right! I'll be lucky to get 3 this month, since I just received notification that one is on the way---twice!!! Same movie!!! I love the customer service, always gives me a good laugh. They are so sorry, they are going to give me an extra week of service or send 4 at a time for 2 weeks. Still waiting on those, also! It's a joke and fraud keeps coming to my mind!

I decided to try Intelliflix because of the price and selection, but like other have stated they are slow shipping and marking items as returned. About a week after signing up with them I tried a free trial with Netflix in the 2 weeks with them, I have received 6 movies from Netflix and all were in my top 5 choices at the time. Whereas with Intelliflix, I have received only 4 movies in 3 weeks and none were in my top 7 choices. I had the same movies selected in my both companies queues.

Netflix may cost more, but you'll at least get the movies you really want to see.

I had a couple of ok months with intelliflix. I was paying for 3 movies at a time and they never send me 3. I only had maybe one out at a time. After contacting them 4 or 5 times that situation never changed and their emails that responded to my requests were lies and fraudulent. They claimed to be personally overseeing my account and that I would see 2 movies being shipped the next day, which never happened. Even after they said they "manually" entered them. They kept changing their excuses from you dont have enough things into your queue to "oh weve had system problems at the shipping center". I had 45 things in my queue. You'd think they could send you 3 titles with 45 things in your queue. To me they have no excuses. SORRY isnt a good enough word for them. I would never recommend this service to anyone. When you cancel dont ever plan on seeing your money again. RIP OFF ARTISTS. They dont give you what you pay for and then when you cancel they take your money and run. I AM REPORTING THEM TO THE BETTER BUSINESS BUREAU.

Absolutely terrible.They hardly ever send you a movie I haven't seen a game in about 6 months and their customer support is down right awful its like talking to a bunch of retards about splitting the atom or something!!!All they do is tell you."I apologize for your inconvenience."But they never do anything to fix the problem or alleviate it in anyway.Do NOT purchase their service unless you are a glutton for punishment or unless you have money to throw away.Any good review you have seen for Intelliflix will be one from one of the retards that works there.I don't think they will last there's no way people are going to put up with that.I know this person won't.

They are awful and should be avoided at all costs. You'll get gray hair and an ulcer waiting for anything to come from intelliflix.

SPEED:

Slow, horribly slow. It took me over 12 days to get just one selection on my list of about 20 titles. I only got that one after I emailed them and complained. I never received any other titles, communication or product. I had a mix of movies and games in my list. Even older, non-demand titles never came.

WEBSITE:

Quirky and rigged. The website is awful, by design or accident I don't know. It failed on repeated attempts to allow me to change my account status, specifically to cancel. I tried on several different computers over a 1 week timeframe. It'll let you upgrade your account but not down grade or cancel.

I was SUCKERED in by the super-pass. I failed to read the fine print. NO REFUNDS EVER, also the mature movies don't go to all zip codes, but they won't tell you which ones until after you pay.

The movies take at least a 5 day lapse from the time they receive and the time they ship. So they are sitting on the movies they are supposed to ship.

I have spent so much more money with Intelliflix than Netflix because I want to watch a new release. I have to rent it from blockbuster or pay-per-view.

Oh if you want customer service FORGET-ABOUT-IT. They don't care if you tell them they are the worst company ever, wanna know why, they already got your money...

AVOID INTELLIFLIX AT ALL COST.

Terrible!! They have ripped me off. You never get what you ask for. When you complain they tell you sorry!

They did however give me a free two weeks because I complained about getting 1 movie in two weeks. Which seems nice, but really it's just another two weeks for my blood pressure to rise. FRUSTRATION is the word you will need to get use to if you decided to go with this company.

Delivery speed- I could make my own movie quicker then they send it.

Overall satisfaction- I feel as if I lost $100 in the wind.

No need repeating the same thing over and over. Intelliflix is the worst. You will find yourself wondering if what they have done to you is legal.

It has been over four weeks and I only got two DVDs from them. I have sent several emails asking for the DVDs, but they just said it is in the processing. One of the crazy reason that they gave me was that I had high demand DVDs, so they could not sent me more. What they so call high demand DVDs was months old DVDs. I have over 20 titles (not all new DVDs) in queue. They should be able to sent me any older movies. I was with Netflix before and they service was much better even with the price that they charge. It was a big mistake to go with Intelliflix.

I couldn't possibly agree more with the previous review. Intelliflix is a complete scam, and once everyone's initial contract is up, I can't imagine anyone signing up for a second year. I too thought it would be nice to be able to rent video games and dvds from the same online place... but not so much in this case. If it's too late for you (as it is for me) and you've already signed up, make sure and set your account to cancel for the next billing cycle - and to be honest I'd check it regularly just to make sure it stays cancelled. Also I plan on emptying my queue at least 2 weeks before the end of my contract to avoid any possible "mail delay" scams they might try to pull to bleed any additional money out of me. These guys are almost class action lawsuit bad considering they don't even remotely meet their promises. It often takes over a week to get a single dvd out of them and it's almost NEVER the item at the top of my queue.

Avoid these guys at all costs!

Absolutely horrible experience. They don't have a customer service number only email and it took them 3 days to reply to my email. Even when they replied to my email they did not answer my questions. The DVDs they sent to my house arrived quickly but were severely scratched. They were so bad that they did to even work in my player. They also attempt to scam customers into signing up for a full year buy saying there is only one more day left for their super pass. Do yourself a favor stick with blockbuster or netflix don’t give these jokers your time or money. Business like this should not exist.

Shipping of titles take forever. Intelliflix only sends me choices from the bottom of my queue (older titles). And that too from far away distribution centers like Maryland and California while I am located in Texas and there is a distribution point within a couple of miles of my location.

Imagine the delay and frustration when you are sent a title from the bottom of your queue of 20 titles, and it is sent from Barstow, CA and arrives damaged an appears to have been damaged for quite a while!

Both Blockbuster and Netflix used to send me titles from the top of my queue consistently and it used to arrive much faster because they were consistently shipped from distribution points within a 10 mile radius.

While I was receiving about 4.5 - 5 titles/week from both Blockbuster and Netflix, I would be extremely lucky to receive 3 titles/week from Intelliflix and the titles I receive are from way down the list.

Well I got lured into the annual plan with the cheap rates and I am stuck with the lousy service.