Intelliflix Online Service

Intelliflix is terrible in every single aspect. They deliver movies/games listed at the bottom of your queue. The movies/games take about a week to arrive. The movies/games arrive UNPLAYABLE!!!! The disks are filthy, scratched, old, unplayable! They probably buy used disks, but don't even have a quality control and ship whatever they have including the unplayable disks. I have been asking to cancel my account for over 2 weeks, emailing them every day, and their customer support acts in a way to gain time. DON'T USE THIS SERVICE! YOU WILL WASTE YOUR MONEY!

Please do not join Intelliflix. It is the worst experience online I have ever had. No phone support, poor selection, poor delivery. If you join Intelliflix for even one month you are throwing your money away. I signed up for a year and 5 months into the deal I have yet to get a top 10 movie of any year. I have complained about service, quality, and selection and have had no success. The worst part is they dont care, no refunds no way no how. I am so frustrated with this company I have filled my box up with movies even if I dont want to see a particular movie. I then make my turn around time as fast as possible sometimes without watching the movie. If I cant get service I can make them pay .37 for delivery and .37 for return shipping as many times as possible. I know its a small amount but to send and return costs them .74 I am hoping that buy pushing the tab I am doing my really small part to put this piece of crap company out of business.

I think the other reviewers have done a pretty good job of reviewing. My two cents is simply: Listen to the other reviews - STAY AWAY!
My ratings:

Delivery speed: Terrible (0 stars). If you are diligent in returning movies the day after you receive them, expect 5 movies/month.

Order accuracy: Terrible (0 stars). Sometimes they say they are shipping one disc but accidentally ship another. Items ALMOST ALWAYS come from far, far down in your queue. If you are watching a television series (Friends, Alias, etc.), expect to get Season 3's disc 5 before Season 1's disc 2, for example.

Customer service: Miserable (0 stars). If you need something done...well, learn to control that need.

Overall satisfaction: I've been swindled!!

PS: Their "superpass special" (ending soon!) has been ending in t+3 days (3 days from now in the future) since February.

No need repeating the same thing over and over. Intelliflix is the worst. You will find yourself wondering if what they have done to you is legal.

I was a customer (3 at a time plan) for one month and received a total of 4 DVDs. None were my first choices. Shipping time is over a week each way. I would not recommend them to anyone.

I HATE this company. And I'm very ease to please. They customer service reps just reply for the sake of replying, not once did they address the issue. Their site is buggy. Shipping time is slower then Netflix. Overall, very bad expreience.

Signed up with Intelliflix because they over game rentals in addition to movies, supported by the Consumer Reports and NBC recommendation.
I selected 16 PSP Games - not a single one of them is available anytime soon
I selected 12 movies - and they shipped some obscure movie from the bottom of my queue, no recent releases are available.
I contacted their support - they are either not responding or just sending marketing blurbs that don't address the concern.
They DID confirm that they are aware of the fact that demand for games far outstrips inventories and they have no plans of fixing it.
They are fundamentally NOT able or willing to deliver the advertised service.
I have requested my money back. Intelliflix has yet (after 5 emails) to acknowledge my request. They are stonewalling me in a very polite way.
I filed a complaint with the BBB. There are hundreds of complaints already...
This place should not be allowed to do business.

Shipping of titles take forever. Intelliflix only sends me choices from the bottom of my queue (older titles). And that too from far away distribution centers like Maryland and California while I am located in Texas and there is a distribution point within a couple of miles of my location.

Imagine the delay and frustration when you are sent a title from the bottom of your queue of 20 titles, and it is sent from Barstow, CA and arrives damaged an appears to have been damaged for quite a while!

Both Blockbuster and Netflix used to send me titles from the top of my queue consistently and it used to arrive much faster because they were consistently shipped from distribution points within a 10 mile radius.

While I was receiving about 4.5 - 5 titles/week from both Blockbuster and Netflix, I would be extremely lucky to receive 3 titles/week from Intelliflix and the titles I receive are from way down the list.

Well I got lured into the annual plan with the cheap rates and I am stuck with the lousy service.

I have been an Intelliflix subscriber for 3 months now. Video turnaround is truly terrible. I am lucky to get 5 movies a month, total. As all previous reviews stated, do not pay for this service. Customer service unresponsive.

Absolutely horrible experience. They don't have a customer service number only email and it took them 3 days to reply to my email. Even when they replied to my email they did not answer my questions. The DVDs they sent to my house arrived quickly but were severely scratched. They were so bad that they did to even work in my player. They also attempt to scam customers into signing up for a full year buy saying there is only one more day left for their super pass. Do yourself a favor stick with blockbuster or netflix don’t give these jokers your time or money. Business like this should not exist.