Intelliflix Online Service

The only thing good about their service is the price. I have returned all my movies and have 31 movies in my queue right now, yet my queue has shown that I have 0 titles out for the last 2 days.

I have gotten some of the movies near the top of my queue, but still not satisfied with the service at all.

Total joke, don't waste your money, there is a reason they are one of the few services with no free trial, everyone would figure how much they suck if they had a free trial.

Out of all of the games on my list they after several days send me one 8 or 9 titles down, the game gets here, it isnt even playable, looked like they took sandpaper to it. The return envelope has two stamps on it. My guess is this joint is ran out of some guys apartment and they don't even have half of what they claim to.

I have been an Intelliflix subscriber for 3 months now. Video turnaround is truly terrible. I am lucky to get 5 movies a month, total. As all previous reviews stated, do not pay for this service. Customer service unresponsive.

Got suckered into Intelliflix subscription for one year, good low price. Turnaround was very slow, new releases nonexistent, poor and rude customer service department. Many times I would not have any movies sent to me, but 15 in my queue, sent list would stay on zero for several days. After about a dozen emails to their customer service department with no change, I demanded a pro rated refund. They refused, citing the subscription agreement. I responded that the agreement was invalid if they did not honor their end, and quoted a legal precedent in their industry (see www.netflixsettlement.com) and they rudely agreed to refund (I have yet to see the money). Would not recomment this company even to my worst enemy. Learn from my mistake, go elsewhere!

Horrific... slow customer response - very limited titles - few locations for adult/mature title shipping - extremely limited game selection and availability.

Please do not join Intelliflix. It is the worst experience online I have ever had. No phone support, poor selection, poor delivery. If you join Intelliflix for even one month you are throwing your money away. I signed up for a year and 5 months into the deal I have yet to get a top 10 movie of any year. I have complained about service, quality, and selection and have had no success. The worst part is they dont care, no refunds no way no how. I am so frustrated with this company I have filled my box up with movies even if I dont want to see a particular movie. I then make my turn around time as fast as possible sometimes without watching the movie. If I cant get service I can make them pay .37 for delivery and .37 for return shipping as many times as possible. I know its a small amount but to send and return costs them .74 I am hoping that buy pushing the tab I am doing my really small part to put this piece of crap company out of business.

I recently switched to Intellifilx from Netflix and I found out that its service is very bad. Intelliflix is very slow in sending and receiving DVDs. With this website maintaining rental queue is useless as they never send DVDs from top of your queue. Which tells me that they don't have enough copies of a title. They also don't show if a title is available or not. These guys don't show what movies are releasing in near future. These guys claim that they do same day shipping for new DVD but that never happens. If you are looking to join an online rental store I would suggest not to join Intellifix. You will be wasting your money.

I think the other reviewers have done a pretty good job of reviewing. My two cents is simply: Listen to the other reviews - STAY AWAY!
My ratings:

Delivery speed: Terrible (0 stars). If you are diligent in returning movies the day after you receive them, expect 5 movies/month.

Order accuracy: Terrible (0 stars). Sometimes they say they are shipping one disc but accidentally ship another. Items ALMOST ALWAYS come from far, far down in your queue. If you are watching a television series (Friends, Alias, etc.), expect to get Season 3's disc 5 before Season 1's disc 2, for example.

Customer service: Miserable (0 stars). If you need something done...well, learn to control that need.

Overall satisfaction: I've been swindled!!

PS: Their "superpass special" (ending soon!) has been ending in t+3 days (3 days from now in the future) since February.

I made the mistake of believing their website. In my personal experience with them nothing they advertise is true. Intelliflix promotes 1-2 day delivery on videos. I live in Minnesota and have not seen a delivery time shorter than 4 days and shipping location closer than Mass. Which correlates to a 9-14 day turnaround on videos.
They promote email only customer service and guarantee a two day response(which is ridiculous anyway). My experience on 5 emails to customer service was 49 hours to 12 days. Averaging about a week per response. Absolutely unacceptable.
Unless you are OK with no customer service and max 8 videos per month, spend the extra money and go with another vendor.

If you read the other review, he says it all, and he's right.I was suckered in about a month ago. payed for the whole year. Now if I cancel, No refund. I have 80 plus DVD's in my list. I'm not even getting any in my top 20. They just sent me my 38th selection. Wish I never joined. Listen to the other guy!!!
WELL MY YEAR IS ALMOST UP, AND I CAN HONESTLY SAY INTELLIFLIX WAS BY-FAR THE WORST ONLINE EXPERANCE OF MY LIFE, AND THE LAST MONTH ONLY GETS WORSE.I HAVN'T HAD A MOVIE IN OVER A WEEK. IT SHOWS THEY HAVE ALREADY RECIVED 2 OF MY 3 TITLES I HAD OUT. THEY HAVE PRETTY MUCH CUT OFF ALL E-MAILS BACK TO ME. I GET THE SAME COMPUTER GENERATED ANSWERS TO MY E-MAILS TO THEM THAT ARE PLACED IN MY ACCOUNT. I THINK THERE STALLING FOR MY LAST 16 DAYS I HAVE LEFT. I DROP TO MY KNEES, AND THANK GOD EVERY NIGHT BEFORE BED, FOR ENDING MY HELL. I ONLY CAN WISH ALL THE REST OF YOU POOR SOULS A FAST, AND PAINLESS YEAR. GOOD LUCK...