Intelliflix Online Service

Intelliflix totally sucks. It takes a long time to get movies, if you get anything sent at all. The have terrible stock. Every single xbox and xbox 360 game I was interested was not even allowed to be put in my queue because the stock was too low. You can't get a refund if unused months. It's a total rip off. I've used Netflix since 1999 and thought I'd try something different. I'm glad I didn't cancel my netflix account. They are SO much better. Avoid Intelliflix if you ever want to actually get your movies or games.

ABSOLUTELY THE WORSE COMPANY I HAVE EVER DEALT WITH. PLEASE DON'T WASTE YOUR MONEY HERE. WE ARE ON A 2/WEEK PLAN. AS OF THIS DATE, 8/14/07, WE HAVE RECEIVED 4/MONTH. IN THE LAST 2 WEEKS, THEY HAVE SHOWN ONLY ONE MOVIE SENT. NOW, TALK ABOUT CUSTOMER SERVICE, THERE AIN'T NONE. NO PHONE NUMBER FOR COMPLAINTS AND I CAN SEE WHY. THEY WOULDN'T HAVE THE MONEY TO PAY THE NUMBER OF PEOPLE TO HANDLE ALL THE COMPLAINTS!! YOU LIVE AND LEARN. TOMORROW I WILL BE SENDING A FORMAL COMPLAINT TO THE BBB OF VA AND FL AND ALSO TO THE ATTORNEY GENERAL'S OFFICE IN FLORIDA. THESE PEOPLE NEED TO BE SHUT DOWN AND PAY ALL THEIR CUSTOMERS A FULL REFUND!

I think the other reviewers have done a pretty good job of reviewing. My two cents is simply: Listen to the other reviews - STAY AWAY!
My ratings:

Delivery speed: Terrible (0 stars). If you are diligent in returning movies the day after you receive them, expect 5 movies/month.

Order accuracy: Terrible (0 stars). Sometimes they say they are shipping one disc but accidentally ship another. Items ALMOST ALWAYS come from far, far down in your queue. If you are watching a television series (Friends, Alias, etc.), expect to get Season 3's disc 5 before Season 1's disc 2, for example.

Customer service: Miserable (0 stars). If you need something done...well, learn to control that need.

Overall satisfaction: I've been swindled!!

PS: Their "superpass special" (ending soon!) has been ending in t+3 days (3 days from now in the future) since February.

This was my last letter I wrote to Intelliflix as a customer of 3 months:my queue keeps getting smaller as you mail me no more titles and offer me nothing to compensate. I see no reason to share a positive opinion with those I speak with or those who ask for a review over the internet. Your service is completely awful! For 1 week now I have sent you dvds, and received no replenishment of my queue! My available titles are shrinking without reason and your service is completely without customer satisfaction, sot to mention your turn-around is reprehensible!

Service is slow and spotty. DVDs are "sent" to me but I never get them. Shortly after I get an email saying they received the DVD I never sent back nor received. Email customer support is slow.

If you divide the price by the actual DVDs you receive (not the theoretical 3 DVDs per week) it is no deal at all.

Signed up with Intelliflix because they over game rentals in addition to movies, supported by the Consumer Reports and NBC recommendation.
I selected 16 PSP Games - not a single one of them is available anytime soon
I selected 12 movies - and they shipped some obscure movie from the bottom of my queue, no recent releases are available.
I contacted their support - they are either not responding or just sending marketing blurbs that don't address the concern.
They DID confirm that they are aware of the fact that demand for games far outstrips inventories and they have no plans of fixing it.
They are fundamentally NOT able or willing to deliver the advertised service.
I have requested my money back. Intelliflix has yet (after 5 emails) to acknowledge my request. They are stonewalling me in a very polite way.
I filed a complaint with the BBB. There are hundreds of complaints already...
This place should not be allowed to do business.

I signed up for Intelliflix's super-pass that was supposed to allow me 3 CDs at a time. The first CD arrived in a few days, shipped from a local facility. The second, shipped the same day from a facility 3,000 miles away, arrived the following week. I have yet to receive a third, despite a queue of a dozen titles. They have not responded to my e-mail about this, either.

I'm so angry I joined epinion so I could write this review. Regret I hadn't seen the other reviews here beforehand. Don't be duped by a good opinion posted elsewhere.

Got suckered into Intelliflix subscription for one year, good low price. Turnaround was very slow, new releases nonexistent, poor and rude customer service department. Many times I would not have any movies sent to me, but 15 in my queue, sent list would stay on zero for several days. After about a dozen emails to their customer service department with no change, I demanded a pro rated refund. They refused, citing the subscription agreement. I responded that the agreement was invalid if they did not honor their end, and quoted a legal precedent in their industry (see www.netflixsettlement.com) and they rudely agreed to refund (I have yet to see the money). Would not recomment this company even to my worst enemy. Learn from my mistake, go elsewhere!

I have been an Intelliflix subscriber for 3 months now. Video turnaround is truly terrible. I am lucky to get 5 movies a month, total. As all previous reviews stated, do not pay for this service. Customer service unresponsive.

Please do not join Intelliflix. It is the worst experience online I have ever had. No phone support, poor selection, poor delivery. If you join Intelliflix for even one month you are throwing your money away. I signed up for a year and 5 months into the deal I have yet to get a top 10 movie of any year. I have complained about service, quality, and selection and have had no success. The worst part is they dont care, no refunds no way no how. I am so frustrated with this company I have filled my box up with movies even if I dont want to see a particular movie. I then make my turn around time as fast as possible sometimes without watching the movie. If I cant get service I can make them pay .37 for delivery and .37 for return shipping as many times as possible. I know its a small amount but to send and return costs them .74 I am hoping that buy pushing the tab I am doing my really small part to put this piece of crap company out of business.