Kmart Online Store - kmart.com

I ordered two nintendo dsi xl's for my children in plenty of time for christmas.  I ordered one midnight blue for my Son and one metallic rose for my Daughter.  My order confirmation and my shipping notice emailed to me from kmart.com both ...

My husband is currently deployed and its less then 2 weeks before christmas. I am currently hours away from our home with him for the holiday. I place and order on kmart.com for his christmas presents. I used our home address for billing and his ...

Larancy's post could be mine-oh my, this place is the WORST, repeat WORST on customer service. I also ordered a pair of shoes (these were for my preschooler) before his school began. The shoe promotion had a BOGO feature, so initially, I was excited. ...

My experience using Kmart.com is a bad one. When I first purchased my order not every item was approved, but that was a problem with the credit card company. So one item went through and was purchased. I called both Kmart customer service and my credit ...

Hi,I have to warn people away from this site, the ineptness of the customer service is next level Bad. How are they not reported daily to the BBB or even still be in Business?I ordered the new Thor and Captain America Figures from their website, ...

STAY FAR AWAY!I placed four orders on Kmart.com within a few days. Two were cancelled and I was told that the items were not in stock, even though at the time I ordered, the time I was told the order was cancelled, and at the time of this ...

I was shopping for a portable DVD player and found one online at K-Mart on sale, upon checkout no sale price came up. I contacted customer service via phone and talked to Erica my personal shopper and explained my problem, she said she reported the ...

Terrible Service!!! I have placed 3 orders in the last 5 months, I have only received 1 order. The first was through Sears. I placed the order online for clothing for my nephews and niece around Christmas 2010, when my order did not arrive when it was ...

They took my money and never sent order Complaint Rating: Placed order from Kmart.com, paid for expedited delivery, confirmation of delivery date by customer service, order confirmation and checkout process. Website also offered free ...

I feel extremely frustrated with KMART customer service. I received an order through the mail that I had ordered online. When I received the items I had an incorrect item instead of the correct item. I called customer service and they were extremely ...

My Black Friday shopping experience was VERY Frustrating, the web site is difficult to navigate if you are shopping the sales, and out of stock situations can result in the cancellation of your entire order.Black Friday comes once a year.  ...

Yesterday night on Saturday the 16th, I was searching the kmart website for a bounce house for my 2 year old daughter. When doing a search I found three houses that showed that they were on sale for 119.00 with free shipping on orders over $49.00. When I ...

I shop at the Kmart on line store at least a few times per year, and have been shopping there for a few years now as well. I do like shopping with them. As with any site there are some down falls, but there has been nothing major that wasn't immediately ...

Kmart sold me a Disney death trap travel system for my daughter. Kmart has the WORST service. DO NOT SHOP KMARTI purchased a disney travel system - car seat & stroller combo. The box was in terrible condition when I received it, held together ...

I thought Sears.com was bad but Sears owned KMart.com is just as bad now. I can't believe how badly the site has plummeted in the last couple of years. I shun the site now because, although prices can be good ...

Ordered a bedding set for my son.  Never received it.  2 weeks later after calling was told it was back ordered.  When I orgianlly ordered this, it did not say it was out of stock like most stores will say.  After finding out it was ...

I had the same trouble with Kmart.com like the previous post.   I received a confirmation email that the order was shipped.  A week later I called to just verify that it had been shipped only to find out that it had been canceled on the same ...

What is wrong with K-mart's website?  In the past week, I have placed two seperate orders for lava lights for a Christmas present for my niece.  I receive confirmation e-mails from kmart.com confirming my order only to receive e-mails a few ...

Kmart.com online shopping has been a disappointment for me. The website is hard to use and the prices are high for the poor quality of clothing and bedding. If you shop Kmart.com you will also have Sears items to choose from. You can order ...

I ordered 2 window panels that were advertised to be82 x 95 on September 24.  When I received the panels they were only 54 inches wide and not wide enough for my windows.  I called the trouble number listed and get Sears. After ...

I have shopped at the K-mart Online Store only one time. Every thing went well. But the shipping cost skyrocketed at the last minute and I received a high cost result in the end. I have to say that was a turn off for me. I have never seen shipping costs ...

As with most chain stores out there right now, K-Mart has its own web-site where customers can find and purchase items online. If you are looking for a product that you would find in one of the physical stores, you are most likely going to find it on ...

Over the past few years I have purchased many things from Kmart Online Store. In all honesty they have great customer service skills, low prices, great sales and fast shipping services with tracking numbers provided and everything. That was a big plus ...

I'm not exactly a big fan of Kmart stores. Why? Nearly all of the Kmart stores that I have visited, whether they be in California or Texas, have been either filthy, equipped with a rude staff, or the prices simply couldn't stack up to the low prices at ...

Our son is into robotics and after doing some research discovered a kit by Lego that's supposed to be very good. The kit is expensive, so I did more research to find the best price. Kmart.com was the winner. Even after adding shipping ($7.21, pretty ...

Awful experience with larger items!! They sent me the wrong item, and they never notified me of when/if UPS would come pick it up to return it to them. In the meantime, I had re-ordered the item, and that time, no matter what their advertising was ...

On May 5th, I placed an order for an 8 ft folding table via the Kmart website. It was a very good price, and the shipping was reasonable. According to the website, oversize items ship from their warehouse within 7 days, and should be delivered within ...

UPDATE- April 2007 I decided to give them another try. I wanted to order a multi-handset telephone system. I had my product in the cart and clicked on the link to finish my shopping. I got an error page message. So I went back and clicked on it again, ...

Kmart.com has the worst customer service that I have ever seen. I placed an order for an item prior to the December 14th cut off date for Christmas delivery. The intended item was to be used as a Christmas gift. The Monday before Christmas the wrong ...

In fairness let me say that I've only bought one thing from this place, however, after this experience--unless I can finally get them to do more to fix this, it will be my last purchase! I purchased a folding hammock from them for about $86.00 with ...

K-mart online wants your money but does not care at all about your satisfaction. I live near Daly City (near South San Francisco, CA) where the local K-mart recently went under. It was no surprise as the store was filthy, products were poorly stocked ...

I am not a big KMart fan, never have been. I have nothing against them I just find much better deals at Target and Walmart. Therefore, I had never shopped at their online site either. Well, as things always go ~ something ...

A few times a year, I find myself shopping at the KMart Online Store even though their shippi ...

K Mart has had a bumpy road, in fact, that is an understatement. With Wal-Mart and their “roll back” prices, Target stores popping up everywhere and of course the internet, it seems like K Mart never stood a chance in the retail ...

Great customer service and customer care! The best customer service I've experienced in years. Shipments arrive fast and are accurate. K-Mart's Online web site is very easy to navigate. I was easily able to navigate the site to find items we ...

I have shopped at Kmart.com a few times. One in particular kept me from ever returning.

Set-Up

Like most sites, you will find the major product categories at the top of the page. By clicking any one of them you can go...

I have used Kmart online once before. On that occasion, the one item I ordered arrived intact, in time and was perfectly fine. This year I decided to do some major shopping for Christmas through them. I purchased about ten items totaling $288....

Update: October 24..I received a complimentary $50 gift card.
Update: October 21..My daughter received the gift card today. It did arrive via Fed Ex 22 days after I placed the order. I will be changing my rating to average but I just can't bring...

I found the site to be very user unfriendly.  I knew the product I wanted but getting it purchased on-line with store pick-up was very time consuming.  Item had been photograph in store but store identification did not conform to

I ordered shoes from Kmart the first time I was short a couple of dollars on my prepaid debit card so I removed one of the items but paid for the other two, when my order came I only received one of the two items I purchased. I talked to a customer

Do NOT use Kmart.com. Horrible customer service (in India!) I ordered 2 items, was immediately charged for 2, but was only sent 1. Called to ask for a refund, was told there was no refund due, as I had never been charged!! Seriously?! I have sent copies

Tried to cancel an order for a desk less than an hour after I placed it on line, and not finding a way to do it on line, I called a customer service rep.  LESS than hour after I placed the order, the customer service rep said he would TRY to cancel

Customer Service (LOL) was horrible. Four separate shipments had dented and dropped refrig/freezer and outdoor recliners. Customer service rep was unhelpful. When I asked for the manager, she said she didn't have one. When I insisted, a "customer

Many reviews will tell the story on how KMart.com will 'process' your order immediately- so there is NO option to cancel.  Instead, you must wait to receive the merchandise and return it. And to return your purchase, the website says "The

Would love to be able to say I actually shopped but after trying in vain to place the order for the items in my cart and having a "live chat" with a complete imbecile I can't even purchase the items I

I've placed 5 or 6 orders in the last year, children's clothes for my daughter, which are absolutely great, cute dresses, "extra frosting" brand and Disney sets, etc. KMart clothes wash better (Walmart's clothes fall apart) and look nice through several

I bought an item through K-mart.com, the store sent me another item equal in value, not the item I wanted.  I called to have my order refunded.  The online representive assured me that the item was in stock and so I quickly reordered. 

I agree Kmart.com should be gone. You can order... and I did get a confirmation of my purchase..maybe because I paid through Paypal and they are actually organized. I then received notices that my items had shipped. No estimated delivery date. No

I purchased a product from Kmart online and they canceled my order. They took the money out of my account immediately. Here it is 2 months later and I still have not received my

my experience was so bad that i actually feel sorry for kmart because they are so pathetic. this was the first time i bought anything from kmart on-line and they were offering free shipping with $30 purchase. i bought some martha bed pillows, bathroom

Never again will I shop Kmart online.  I ordered an item that clearly stated in the online description that it could be returned in the store.  It even said so on my printed receipt.   I ordered the item, which was supposed to have

HORRIBLE! I ordered a comforter set on the online store because it seemed like a quick alternative to battling traffic to get to the nearest Kmart and wondering around looking for what I wanted. I ordered it on 11/23/09 and got a comfirmation the next

If you are going to offer online shopping. I would think that you would keep items on the website in stock. I can understand clearance items being out of stock. But it's everything I look at.I don't understand why the actual stores have racks and

 I order a pearl necklace  and Flight Simulator 2002 from Kmart the day after thanksgiving on their specials. I thought that the necklace would be a nice gift for my daughter. I added a tool for me to meet the free freight so now I had 3 items

I never did receive my order. After about 5 phone calls to them and 3 bad UPS tracking numbers, being told it had shipped, and then reshipped, they finally being told my order was cancelled and that they would return my money in a couple of weeks, they

I have ordered a table online on November 12th 2007. The table arrived damaged on November 29th. I decided to return it and they waited until the 21st of January to pick up the table. Now, on the 11th of February, 3 weeks later, I am still waiting for my

Online Order for cabinets, showed them In Stock. Order Confirmation showed shipping date 5 days hence, with a shipping e-mail notice to be sent. Day before shipping date, no e-mail received. Customer service on-line replied that items to be shipped in

I purchased a 14K gold chain in September 2006 and also purchased the Kmart warranty for two years. I was told at the time of purchase that all I had to do was bring the chain back if it was broken. Well, wouldn't you know, just one day before I wanted

28 days for shipping. They use a 3rd party who has no tracking system at all. It's a complete crap shoot and inquiries regarding the status of your order are responded to with a "You chose the cheap shipping option - it'll get there when it gets there"

WORST CUSTOMER SERVICE EVER ! ! I placed an order on 12-11-05 well before the christmas delevery date cutoff.I'm still waiting for it, have contacted them viva e-mails 3 times and telephone 3 times. All contacts have proved to be useless. They keep

I just received my kmart.com order. One word: HORRIBLE!!! I ordered a full and a twin pine headboard. I specified a color called Cheyenne--which looks black online. The headboard that I received, just one of them, is bright red. Besides the

The very first thing I tried to order had an advertised price of $10, but when I got to the shopping cart it had suddenly increased to $19.99 (before shipping). So, I emailed customer service and they responded: ********** Dear Customer, Thank

When returning an item at the service desk the cashier was rude and left the desk before finishing my transaction. It would be nice if the cashier would be at least polite or friendly to the shopper. Walking away from the desk to remove an empty bag that

I purchased a defective Sony FM Walkman at Kmart. Since it was not expensive, I didn't keep the receipt. When I tried to exchange (not refund) it, they refused since they said I couldn't prove I paid for it. Guess they are calling me a thief. I

I had never ordered from Kmart.com before, but found that they had an unbeatable deal on a baby crib I liked. First the good points: I got an amazing price (they were having a sale, on top of a price that was already the lowest anywhere), shipping was

I had a horrible experience at this online store. They incorrectly labeled the price of a dining set on their web site. Then they shipped the wrong item. Then after I contacted them and provided proof of the mistake with my printed receipt they refused

Website was pretty easy to navigate. I do have a few complaints though. I ordered a Spartan FS 101 Scooter. This was a birthday present for my 12 year old son. When we took it out of the box everything looked ok. We followed the instructions and charged

HOLY COW!!! The shipping is outrageous!!! I wanted to buy a bean bag for my 2 kids and went to order and noticed that the shipping was more that what the bean bag was worth. They wanted $34.99 for the bean bag shipping was $36.99. Hmmmm I think I will

I ordered a present for my husband from Kmart and had it in three business days using their standard shipping. I was very pleased with the accuracy and speed of shipping. I will shop at Kmart online again.

I ordered a Board Game from Kmart and was very pleased with the results. It was easy to order and the product was delivered to my apartment within the week. They also provide a return label in case the product (which was a gift) needs to be sent back.