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Kohls Online Store

Kohls Online Store

Overall service rating:  Store Rating: 2.5
Reviewed by 147 customers

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Showing 1-20 of 165 reviews Page 1 2 3 4 5 6 7 8 9   Next
Date Rating
Overall Rating:Store Rating: 3.0
 

There Are Bargains Here, But Do Your Research Before You Shop

by , Dec 22, 2013 Rated a Very Helpful Review
I don’t shop at Kohl’s very often.  I usually wait until there is a promotion going on, and then I will place an online order.  Last year, they had a Playmobil set on sale, and then I was able to use a 20% Kohl’s coupon for ...
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Overall Rating:Store Rating: 1.0
 

Koh's has ruined Christmas for several of my loved ones.

by , Dec 20, 2013 Rated a Very Helpful Review
I ordered several items from Kohl's online which were supposed to be Christmas presents for my loved ones this year. At the time that the order was placed Kohl's shipping ETA calculated that they had more than enough time to arrive before I left town to ...
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Overall Rating:Store Rating: 1.0
 

Bad service as a profit center--Kohl's.com--Wielding its incompetence like a mighty SWORD

by , Dec 12, 2013 Rated a Very Helpful Review
WOW IT'S A CASE STUDY IN BAD SERVICE.  OMNICHANNEL AND MULTIPLE TOUCHPOINTS OF BAD, BAD, BAD.    The orders don't ship, the Kohl's cash is counterfeit, and the agents love humiliating you.Kohl's.com overcharges, ...
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Overall Rating:Store Rating: 1.0
 

Absolutely AWFUL

by , Dec 6, 2013 Rated a Very Helpful Review
I purchased a lot of items during the pre-thanksgiving Black Friday deal.  There are 4 seperate shipments.  One arrived.  Two are still waiting to be shipped.  Of course there has to be one package that will never make it to my house ...
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Overall Rating:Store Rating: 1.0
 

Horrible customer service

by , Nov 6, 2013 Rated a Very Helpful Review
Horrible customer service. The ordering process on kohls.com was excellent, it was easy and I got confirmations quickly and an email update when it shipped, along with the tracking number. I was pretty pleased and thought that kohls.com could ...
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Overall Rating:Store Rating: 2.0
 

Kohls.com is the worst shopping website EVER

by , Aug 27, 2013 Rated a Very Helpful Review
I like Kohl’s--the store. Their website--absolutely the worst online shopping website I have encountered and I do most of my shopping online.  I was having problems with the "Shopping Cart". Apparently, other people were as well ...
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Overall Rating:Store Rating: 1.0
 

A FRUSTRATING AND HORRIBLE WASTE OF MY TIME AND AVAILABLE CREDIT

by , Jul 11, 2013 Rated a Very Helpful Review
Kohl's website, order processing, and customer service are UNBELIEVABLY HORRIBLE.  The website itself is riddled with serious errors.  In attempting to place a $200, 11 item order, the website randomly and repeatedly erased ...
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Overall Rating:Store Rating: 1.0
 

Horrible experience-never again

by , Mar 7, 2013 Rated a Helpful Review
I ordered a down comforter on line 02/19/13. When the order was received I noticed the outside of the box was marked fragile. When I opened it there was an order inside with the packing list and items for someone who lived in Utah (I live in South ...
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Overall Rating:Store Rating: 1.0
 

Awful...just Awful

by , Jan 26, 2013 Rated a Helpful Review
Bottom line, I ordered the item on 11/30/13 told to expect delivery between 17-24 Dec 13, it is 01/24/13 and not only do I not have the item, the item has to be reshipped and they cannot honor the original price at this time due to a *sale* on their ...
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Overall Rating:Store Rating: 3.0
 

Great deals being offered, not so great customer service.

by , Jan 15, 2013 Rated a Very Helpful Review
I like shopping at my local Kohl’s store. I find that with a sale, clearance or coupon offer I can get a great deal. Only recently did I make my first Kohls.com purchase. There is a lot to find at the Kohl’s website. They are ...
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Overall Rating:Store Rating: 1.0
 

Kohl's has LOUSY customer service with no service at all

by , Dec 30, 2012 Rated a Very Helpful Review
I've been a regular shopper at Kohls, both online and in person for years but this company recently lost my business.The most important thing to know about Kohls is that they do not care if they lose your business. According to one "customer ...
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Overall Rating:Store Rating: 1.0
 

Poor quality store

by , Dec 24, 2012 Rated a Helpful Review
When you order with Kohls, it will stay in fulfillment for a week.  During the Christmas season when everyone was getting orders shipped in days and sometimes hours, it took almost 1 week before it even shipped.  I marked several items as ...
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Overall Rating:Store Rating: 1.0
 

Online order from kohls.com is worst I've ever seen

by , Feb 23, 2012 Rated a Helpful Review
This is the letter I sent to kohls regarding my shopping experience...4 days after they accepted my order they are out of stock on 3 items....I was in the store the following day and everything was available there but of course the sale was ...
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Overall Rating:Store Rating: 1.0
 

Horrible Customer Service!!!

by , Feb 18, 2012 Rated a Helpful Review
I ordered a workout top for my wife and while the order process and time to get it went very smooth, that's where the ball stops.  When my wife received the top it still had the security device on it.  So needless to say the only way to get ...
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Overall Rating:Store Rating: 1.0
 

Online orders are inaccurate and customer service was horrible

by , Feb 8, 2012
(Not Yet Rated)
I am beyond frustrated with Kohls and their customer service. I placed an order for a shirt at the store kiosk for an online order. It arrived timely BUT was the wrong item; they shipped me leggings - how do you not see that leggings are NOT shirts?! So ...
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Overall Rating:Store Rating: 1.0
 

Worst processing time ever. I hate Kohls!

by , Dec 6, 2011 Rated a Helpful Review
I went to Kohls on black Friday to buy my husband a coat. They were out of stock and the sales person helped me order the coat from the kiosk. I had a number of problems getting my order to go through and then the kiosk crashed.  After getting it ...
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Overall Rating:Store Rating: 5.0
 

Kohl's Online - Save. A Lot.

by , Nov 29, 2011 Rated a Very Helpful Review
Pro: Arrived when stated, yay coupons, great savings (and pretty boxes!)Con: Can’t stack coupons (but there are ways around this), finding the right time to purchaseThe Bottom Line: If you can choose the right time to shop, you can ...
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Overall Rating:Store Rating: 1.0
 

Horrible Online Customer Service

by , Nov 28, 2011 Rated a Helpful Review
Kohl's has very poor customer service for online purchases.  I placed 2 orders during their recent promotion for the Thanksgiving/Black Friday weekend and earned $15 Kohl's Cash for each purchase.  I never received an order confirmation from ...
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Overall Rating:Store Rating: 1.0
 

Missing parts and horrible customer service

by , Apr 19, 2011 Rated a Helpful Review
We ordered a Blast Zone Inflatable bouncer for our son and we planned on using it at his birthday party.  We opened it a week before his party to discover that they never sent the motor/fan that inflates the product.  We contacted customer ...
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Overall Rating:Store Rating: 5.0
 

Lots of Coupon Codes, Discounts, and Easy In Store Returns at Kohls.com

by , Mar 26, 2011 Rated a Very Helpful Review
I've been a regular Kohl's bricks and mortar store shopper for the last 4 years.  The percentage off coupons they send to those of us who have the Kohl's credit card and the occasional $10 bonus bucks with every $50 spent which are good for future ...
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Showing 1-20 of 165 reviews Page 1 2 3 4 5 6 7 8 9 Next