Kohls Online Store

Shopping on- line this holiday season, I have already spent a good deal of time and money at my favorite on- line retailers. I have a handful that I tend to purchase from more than any other and they are sites I can count on to have what I want at a low ...

I live in a part of the country where there are no Kohl's stores, so I wasn't even aware of them until I somehow got on a mailing list announcing a fabulous sale at Kohls.com. Never one to pass up a sale, I thought it was my duty to check...

It finally happened. My mother’s faithful Kitchenaid hand-held mixer died. She loved that mixer. So I journeyed on an internet quest to find the same model. And, of course, I wanted as low a price as possible. After exploring various websites, ...

I have shopped online at kohls.com before, but it has been a while. But, I had a friend that was getting married, and she was registered at Kohl’s, so I figured I’d log on to their website at www.kohls.com and check out her registry. So, when I hit ...

Preamble
One of my favorite places to shop is the brick & mortar version of Kohl’s. Obviously, when Kohl’s threw themselves up a web site, I was there, soaking it all in.

Kohl’s The Company
Kohl's...

Kohls Online Store is honestly a great place to shop. It is all the hype of the actual store with none of the hassle. I tried shopping at Kohls Online Store after my friend told me how easy the order was to place and how fast it got to her. I ended ...

We don’t have Kohl’s around here, so the name was not familiar when I saw it online. My buddy Moose ...

A few months ago we finally got a Kohls nearby. Well, close enough to shop at anyway but I have been shopping at Kohls online store for a long time. FINDING WHAT YOU NEED Kohls is a wonderful department chain which ...

When I was looking for furnishings for my new home, I wanted to coordinate both of the bathrooms in my house. Since my master bath - with the Jacuzzi tub - was going to be my “oasis” during the cold winter, I wanted a tropical theme. My main ...

I had no idea how difficult it would be to decorate a teenage boy's room. Of course our son wanted the best room ever but couldn't come up with a single idea. We've looked through every shelf in the city for the ultimate comforter and room decorations ...

Why Kohls.com? I'm a sucker for Kohls online store because of the clothing bargains. Plain and simple. I'm single and have no family to shop for, and I don't really cook too much or spend tons of money on household goods. Yet. But when that ...

My husband first introduced me to Kohl's through their brick and mortar stores near where we lived. I quickly signed up for a Kohl's credit card and soon I was receiving specials via e-mail from Kohl's, for their online store as well as their regular ...

Let me start by saying I was not a big fan of Kohl's the department store before I discovered Kohls.com a few years ago. Our local store is just not convenient and not very organized to me (aisles are messy, piled high with product, etc). On the other ...

I have shopped at the Kohls on line store many times. I like shopping there and there are many reasons why which I will list for you below. I just first wanted to say that they are a very reputable site that is fun, easy and safe to shop from. I have ...

I never really shop too much in my local Kohl’s store, but somehow I find myself shopping at their Online Store very frequently. In general, the online store offers great selection and excellent prices, with very little frustration. ...

I had never heard of Kohls before and found it online after a friend told me about it. I have a 10 year old son who keeps growing out of his clothes and it was time to order more school uniforms so I decided to try Kohls. The prices were comparable ...

I have had very good service from Kohl's Online. I have ordered from them several times and was happy with both the discounted price and the shipment. It seems to me that what most complain about here is a disregard (on the buyer's part)of what kind of ...

When I first moved to this city and asked my friends for suggestions for shopping, one name that I heard more often than not was Kohls. There are a couple of Kohls stores nearby and I started shopping in their stores regularly. As much as I liked their ...

I subscribed to a Kohl's credit card about a year ago when I found their products very appealing then quickly turned to Kohls.com when I discovered they had free shipping and online coupons. It now is my favorite online shopping store experience. Here's ...

OverviewShopping on kohls.com was one of the worst online shopping experiences I have ever had.  From finding the things I needed to receiving my order (or trying to), every step of the process was faulty and incompetent.  In the ...

My husband lamented, “Can’t you write one in under 300 words?” I’m game. Ok, third attempt at a shorter review. Kohl’s, talk about addiction, even darling hubby can’t resists its charm. On line or in the store this place knows how to grab you with ...

I have been shopping at Kohl's stores for years, but when I moved 2 years ago, there was none nearby ...

I usually order my back to school clothes without a hitch, but this year it was completely different. They changed the delivery date on me three times. And the funniest thing is their Warehouse is in the same state and, according to Mapquest,it's only 48 ...

I recently made my first online purchase from Kohls.com.  The sales were good to begin with, plus I had an extra % off coupon code and free shipping.  (If you sign up for Kohl's emails, they will email you these codes).  Sometimes the ...

After receiving an email tip from a friend, I logged onto Kohl's site right before Christmas (12/22). I was stunned at the fantastic prices on such great clothing! I placed an order for about a dozen items for my girls, and even received 99 cent shipping ...

They cancel items from the order even if they have them in stock (according to their site)! I'm very disappointed and will never have business with them again!!! Ok, here is the whole story... I placed the order on August, 24... In one week little by ...

I have always been completely satisfied with the merchandise I have purchased from the Kohl's Web site.  The delivery speed is fantastic, and my orders are always 100 percent accurate.  Customer service is great, which is what I expect since ...

Terrible experience ordered two items at Kohls.com with priority shipping, I paid $20.00 in shipping to have the items shipped over night. Only 1 item shipped I called customer service and after 10 mins of holding was told that I selected to ship 1 over ...

I absolutely love kohls I live near a kohls in my town and let me tell you I always find myself stopping by their store in search for bargains not only during the holidays, but when I am in search for something in particular. I buy a lot of jewelry from ...

Overall, I have been pleased with material purchases made online at Kohls.com as well as the B&M stores here in Colorado. However, given the (very) recent changes they've made to their credit card terms in the state I live in, I probably will only ...

Excellent sales! Wonderful quality products! Much better than Walmart. Great customer service as well. Free shipping at times with a $75 purchase. Fast shipping...

I ordered dinnerware by the piece with more of this piece and less of that piece and so on, during one of their sales.  The item was not in the store so initially, I was a little nervous about it.  Their website is great, you can sort and ...

Kohl's is a good department store.  I like their prices and product lines (not too shabby, not too ritzy).  They have regular, decent sales.However, their web development and online fulfillment is truly pathetic.  I have purchased ...

We are in dispute with Kohl's over their deduction of a $9.95 shipping charge on a returned merchand ...

I have never had a problem with the actual shopping experience at Kohls.com. In general I love Kohl's and do most of my shopping there. My huge problem is with their delivery system. I have used free shipping codes the 2 last times I have purchased ...

Placed an online order on 12/12. Received a follow up email that my order will DEFINITELY arrive before 12/25. On 12/21 I received another email that 3 of my items are not available. Why would it take 9 days to figure that out??? If I had been ...

I love this store online and in the store.. I have purchased many things from the online store. They are fast and efficient and the product has always been what I paid for. A few times the item did not fit and easily I was able to return it to the ...

On December 16, I found an electric guitar for my son on kohls.com.  It was a very good price and the website guaranteed free shipping on orders over $75 and Christmas delivery if you ordered by December 18.  I purchased the item and received ...

After a terrible on line experience with Sears this year (my first and last purchase from them), I am happy to share my good experience with Kohls.com. I placed an order in early Nov. for a Rug Doctor carpet shampooer which was less expensive on line ...

Bought Hoover carpet cleaner for my mom online, sale. She got it broken. Online support says they had to recharge my card for ANOTHER one or she would not be able to get a replacement! Once she took broken one into a local store, they would credit back ...

First off, I work at Kohl's and I really like shopping there and on the website. I've ordered through Kohls.com before and it was a great experience. The order shipped and arrived sooner than expected, and it was a great deal on the item. The ordering ...

Don't ever shop at Kohls.com! If you are counting on getting toys you ordered from Kohls you had better go out now and try to buy them in a store, (let me recommend NOT Kohls!) because you probably won't be getting them! I ordered several toys (Geo ...

Gotta love Kohl's online. Sign up for their E-mailer and get all the current news and sales delivered to your computer. The prices are hard to beat too. They have had bathing apparel for $1.99 and up!

It was difficult to reach a customer service agent. I never actually was able to speak to a live person. I honestly get the feeling they hide the information so you won't call. I finally reached a recorded message which told me I had an hour window to cancel or change an order (the hour had passed). It went on to tell me that it wasn't worth speaking to an agent because they couldn't override this policy. I understand why they do this, but it'd be helpful to tell the customer when the order is placed or to at least list the policy on the website somewhere.

Now, as it's shipping out, I'm finding out that nearly every item in my order is being shipped separately! I'm getting a ton of email notices and will have a pile of packages on my front step. What a waste of resources. I won't shop online with Kohls again. It's just too much hassle!

If you don't mind waiting a while for your items Kohl's is a good store to buy from online. They always have a great sale going on and a good clearance section, but the order processing and shipping process are painfully slow. At least that is what I experienced on more than one occasion. It is a good idea to check the clearance section every chance you get because sometimes a *really* good deal shows up there, but it won't last long.

WATCH OUT - AVOID AT ALL COST!! Ordered several toys on Dec 9th for Christmas...today is Dec. 20th, and they still have not even filled the order, much less sent it to shipping! Called "customer service" (in quotes because there was none) to cancel order (since I will now obviously have to go to the stores to buy presents for the kids), and was told that there is no way to cancel the order (after waiting over 15 minutes on hold)!! Will have to send items back marked "return to sender" if/when they ever arrive and fight the charges with my credit card company. RIDICULOUS! DO NOT ORDER FROM THIS HORRIBLE COMPANY!

Don't shop Kohl's online unless you are either willing to pay excess for express service or want to wait a couple of weeks.

Terrible experience ordered two sets of dishes the first one was great but the second broken dishes. I called and they replace them with another set of broken dishes. Now with CHRISTMAS a few weeks away and a large dinner party. I have only one set of dishes. Why you ask?? because now the dishes are out of stock. Please beware because KOHLS is not will to help you when your order is damaged. They have the worst packing I have ever seen. They just throw them in a plain box. No bubble wrap or foam, just a box.

Horrible! The worst shopping experience I have ever had with any store. I will NEVER, NEVER shop at their store or online again! The customer service reps are rude, unfriendly and act miserable. Any try to get refund for a returned item...impossible!

Kohl's is absolutely the worst when it comes to online shopping. The last two Christmas I bought items on Kohl's online store. I placed orders at least three weeks before the holiday and the items still arrived after the holiday.

I bought two other items at off season. They canceled my orders in each case citing product availability.

Please shop somewhere else. Otherwise you are wasting your time.

Kohl's is not a discount store. They do not like to be lumped into that category. In store they have a customer is always right policy that does not work online but if you are not happy with your service call the local district manager and make noise. They will fix as much as they can, as fast as they can. Kohl's has grown as large and as fast as they have because of this (sure is not due to the service in the stores try and find someone... would be easier to find a human online)

KOHL'S has the WORST CUSTOMER SERVICE. Ordered an item on-line, before it was shipped out an offer for .99 shipping started. I asked them to give me this offer since my item was "In-Fulfillment" ...they refused. I got stuck with $6.95 for shipping.

I purchased three bras on Sunday, November 4, also because my local Kohl's didn't have the size I needed. The estimated arrival time is between November 19-27! This is totally unacceptable. To get it faster I would have to pay $15.00 plus $3.00 for each item, and then it would be a 2-3 day delivery.

I've ordered things from online stores in the middle of the Christmas season and gotten things faster!

While I will continue to shop at my local Kohl's, I will never shop at their online store again.

I have shopped Kohls.com for awhile now and I have never had a bad experience, some of these reviews talk about slow shipping but I have never had this problem, They have great online coupon codes and free shipping (with a coupon code) is great (well anything free is great) :) Alway's a great experience when I shop Kohls, online or in store! They have name brand clothing and household items and with their coupon code you can get a great deal! We finally got a Kohl's store in town and if I need to return anything I have ordered online there is never a problem at all returning it to the store! The employee's are alway's pleasant and helpful

Super easy and super quick. Ordered a Bissell Digipro canister vacuum and it arrived within 3 days. Online ordering was easy. Instructions were clear.

The shipping is horribly slow. I ordered a pair of shoes on 8-12-08, but I still haven't received the shoes. It is now 8-19-08, and it says the order is still in transit. The shoes only had to travel from Ohio, so I can't see what is taking so long to arrive. I ordered another pair of shoes from a different website out of Wisconsin, and they arrived in 2 days. I would not shop at Kohl's.com again because of their poor shipping service.

I love Kohls. Use their charge card and pay 1/3 balance monthly with NO interest charges and receive extra discounts. My shipments are always extremely prompt, and have never received incorrect or broken merchandise. I have never had any problems with customer service. If something doesn't fit, I simply return it to the local store for credit. I do prefer in-store shopping only because I find greater selections and extremely deep discounts. I once got a beautiful $128 comforter set for $12. Can't say enough good things about Kohls.

KOHLS - DON"T SHOP THERE! Have you noticed why EVERYTHING is on sale - always - at Kohls.com?? All their "regular prices" are inflated and they NEVER have them on sale at those prices. The "sale" prices are what most of the stores (and from the manufacturers) sell as their "regular" price. Compare small electric appliances and vacuums with i.e. Target. Kohls' "sale" price can be more than Target's "regular" price. Until March 17, Kohls is having "Bonus Buys" for "extra savings." I checked out four items BEFORE and DURING the Bonus Sale days. Two of them are still the same "sale" price. But two are actually MORE this week during the Bonus Sale Days. There have been claims by State of Massachusetts and Kansas about the fact that all Kohls' "regular" prices are inflated and that are never sold at the inflated "reg" price. Kohls had to pay $500,000 to settle this - twice. PLEASE COMPARE PRICES WITH SIMILAR STORES. They continue to deceive the consumer. You are dumb if you assume you're getting great prices at Kohls.

Earned $120 in kohl's cash and since I live out of town and couldn't use it I was assured I could use it on line, not once but several times. When that failed, customer service told me I couldn't use it on line. They have trouble getting their stories straight apparently. Had to spend lots of money there to get that much in kohl's cash, but that will be the last time. When I come back to town for more Christmas shopping, it will definitely not be at kohl's. They should give you the opportunity to use this promotional "cash" right away. I will never fall for this again.

I ordered a product from Kohl's. Ten days later, they canceled the order for no reason. I checked their website again just now, and they still sell the exact item, but they have now raised the price. Very sneaky! Avoid this store; there are plenty of other options out there.

I loved my experience ordering online. I have been a big Kohl's fan for several years now. I went to the store and got frustrated when they didn't have items in my size. It was also hard to find things, since it was during the holiday return and sales rush. I gave up and went to Kohls.com. I was able to order everything I wanted. The order came about a week later. FREE SHIPPING! When I received the clothes not all of them fit or I just didn't like the style, so I simply took the items that I did not want back to the store, got a full refund on the items, no questions asked, and was very happy with the transaction. Since then I have had only one problem. Not all of the merchandise in the store is carried online, so I have had trouble finding a specific style bra that I am looking for.

Wow, what a horrible experience. We ordered a Christmas present for our nephew that lives across the country (we: Virginia, him: Oregon). We ordered on December 12. By December 20 it still had not shipped and customer service told us it would not ship until after Christmas. It would have been nice to be notified, but anyway, we decided to cancel, but since there is no way to do this online, we had to wait 45 minutes on the phone only to be told that, even though it hasn't shipped yet, they cannot cancel the order. They told us that my nephew would have to pay to have it sent back to a store after he received it. Like I'd ask them to incur that expense. They wouldn't even change the shipping address to our address so that at least we could be responsible for returning it (after they charged us shipping for a product we don't want). There only excuse for not sending it in time for Christmas was that they were busy with lots of orders. Gee, I thought that was their job. Hopefully, they won't have that problem next year!

I've had no trouble so far with having things ordered online shipped super fast. I know one items arrived intact and that it works. I'm waiting to hear about the other 2 but see no reason why there would be a problem. I think their online service is very good and have also gotten useful replies to emails from them. However, I advise against getting their in-store credit card if there is any chance you won't be able to pay a bill on time because you find out quickly how they are able to finance their sales when they charge a whopping $25 late fee if you miss the deadline on a payment! In my case I had moved to a new address and missed a bill. The customer service people were snippy and rude and insisted on charging me despite knowing the situation. I really resented that because it is subpar performance given American's longstanding tradition of respectful treatment of the consumer by many of its best businesses.

Kohl's is a great store, prices can't be beat BUT if you are in a hurry for anything, their shipping stinks, it takes WAAAY to long. You are lucky if you get your order in 2 weeks. That is my only complaint. Can't figure out why they can't get that right??

I purchased a crib and would have been pleased had it not been damaged. It would have been much easier to get a new piece but instead Kohls made a new order for new bed. I was charged for 2 cribs until their vendor picks up the damaged crib via ups.I have called Kohls 3 times for time of pickup and after a couple of weeks I know I will have to pay for 2 cribs.UPS finally picked up the second crib that they drug behind their truck after 10 days. The new crib was also damaged but the damaged piece from the 1st was ok in the 2nd. The packaging of this product was not good and I recommended this item to relative who also had it arrive damaged.I will never recommend online gift shopping from this store again.Customer service and their supervisors were terrible and after 7 calls and 3 weeks , I still have no idea when I will get my money credited to my account.

Not impressed with customer service. The sandals I ordered for my daughter were a little too small so I decided to order the next size. I have to pay the complete $6.95 for shipping and handling (for a pair of flip flops!) and will not be reimbursed for any shipping, even when I return the first pair. I know for a fact that JCPenney will ship the same item if reordered in a different size at no cost to the customer. I feel that is wonderful customer service on JCP's part. The Kohls customer service rep I talked to on the phone was just plain rude to me. This is the second disappointing experience with Kohls.com for me; I should have known better.

Their store in Goshen, Indiana - The WORST customer service I have ever seen!!!! Everyone there is incredibly rude and seems put out when you ask a question. Even management literally stands by and won't help when there's an issue. It's unbelievable. I have never seen anything like it. Spend your money in a store with a staff who cares or at least does their job.

ordered Bunn coffee maker on 9-9-06 on sale for 59.99 showed item in stock. received e-mail confirming order. On 9-10-06 received email saying order cancelled credit card not charged. No reason other then they could not ship.Checked credit statement on line found they charged my card on 9-9 still trying to get corrected or item shipped ( I think they just did not want to sell for sale price which was 1/2 price as the following day the item no longer showes up. at the site i was on it is know $118.00 I bet they can ship it if i order it at that price.
Poor customer service
overall satisfaction 0

Horrible Customer Service. Never processed or shipped my order and provided a lousy excuse. Now the products are "no longer available."

AWEFUL.. CUSTOMER SERVICE

ORDERED A TABLE SET... GOT 2 CHAIRS.. NO EXPLANATION..
NO APOLOGY... CREDIT WAS WITHOUT THE SHIPPING EVEN THOUGH IT WAS THEIR FAULT..

YONEX2@GMAIL.COM

I placed an order for 4 Sonoma life+style™ Heathered Thermal Henley shirts on Nov. 24, 2007. They immediately charged my Credit Card, but I heard nothing from them. Finally, I received an email telling me that they had discovered a problem with their shipping department, but had now corrected it and they would be sending me an email when they shipped my order. Now, 11 days later, they send me an email cancelling my entire order. Their so-called $6 sale, is obviously false, in order to entice you to their web site.

Shop at Kohls.com at your peril.

I see that Kohls has now raised the price on this Item, and still have them for sale.

Shipping time is HORRIFIC. I ordered one item on December 25th. 12 days later and it is still not here. I think I could have walked from Ohio to Pennsylvania faster.

I've shopped online and in the store, and I prefer to shop in the store. Kohls' online clearance is so limited, but if you walk into the store you have those sizes that you can't find online.

I do like the 99 cent shipping advertized, as long as you can get what you want size-wise.

I paid the extra for air priority and now its going to be a week later than expected. I would not recommend Kohls.com, JCPenney is much better than this. What a ripoff! Kohls.com needs to re-evaulate their shipping process. This is the worst experience I have had from them.

Kohl's apparently hasn't hired enough customer service representatives for their phone or email service. Since Nov. 29, two days after Cyber Monday, I have sent at least 7 emails to account.help@kohls.com and customer.service@kohls.com. I wanted to cancel the order I made just after midnight on Cyber Monday. They have YET to respond to ANY of my emails, much less didn't even send me an email confirmation of my order. Now, it's too late to cancel because of their ineptitude.

On Sunday, I FINALLY got through to their customer service phone number. She was very nice, but at that point, was unhelpful.

Their customer service email addresses are fraudulent. No one apparently reads any of their messages. Probably because they have so much dissatisfaction to sift through, it's too much of a monumental task.

Shame on you Kohl's!!!!!

BY FAR THE WORST ON-LINE EXPERIENCE I HAVE EVER HAD!! KOHLS IS THE WORST!!!

DO NOT BUY FROM THIS STORE.
IMMEDIATELY CHARGED ME FOR MY ITEM PLUS PAID EXTRA FOR PRIORITY AIR SHIPPING. MY ITEM WAS SHIPPED GROUND AND DIDNT RECEIVE ITEM IN TIME WHEN I NEEDED IT. THATS WHY I PAID THE EXTRA MONEY FOR IT....TO ARRIVE ON TIME.
NO EXPLINATION AT ALL. HORRIBLE CUSTOMER SERVICE. THEY GUARANTEED ME MY ITEM WOULD BE THERE IN TIME OTHERWISE I WOULDNT HAVE BOUGHT FROM THIS PIECE OF CRAP STORE IN THE FIRST PLACE!!!

Never had a problem with Kohls. I even have a Kohl's charge card. It's so worth it. Their prices are unbeatable!!! I went to JCPenny's to buy a dress. The cheapest I could find was 45 dollars and the cheapest shoes were 30 dollars. I went to Kohl's and got a dress and two pairs of dress shows for 46 dollars!!! Their products are good quality and around Christmas they usually send a 30 percent off coupon.

Online order takes way too long for instock merchandise. 14 days to receive?..., plus I live in Milwaukee, where Kohl's is based...One would think this would be a 1 day ship...I ordered online because the store close to me didn't have the size.

Plus I was locked out of my account after 1 incorrect password attempt...I hope this isn't the norm, because being a Wi resident, i was a huge fan of Kohls....but will never order online with them again.

I was in your store in the South West area of Littleton, Colorado off of Kipling on 12/29/08 and had the best and fastest service from the manager on duty (male) and a check out lady named Rita. They were so helpful and I was so pleased with my purchases. Rita is a real sweetheart!
Kohls has top quality clothing and I love your sales!!!!

Cheers from a satisfied customer,

Candis Hitchcock

P.S.
I will be back!!

As far as I'm concerned, Kohl's online might as well be Scrooge.  For the second year in a row, an item shown as available and promised for delivery, never arrived and 3 weeks after the order was placed (same as last year), the order was cancelled by Kohl's.  Why does it take 3 weeks to figure out you are out of stock on an item.  These were important items on my kids wish lists that I might have gotten elsewhere if given enough notice...but so much for that...the kids will be disappointed AGAIN!

Do not get suckered into getting involved with the Kohls credit card when you are at the checkout at Kohls.  They always offer you a discount if you open a card-I was stupid enough to do so.  Their credit department has the most incompetent employees I have ever dealt with.  They wrongly reported me delinquilent to the credit bureau,  lowering my credit score and then refused to correct the problem.  I closed my account, cut up the card and will NEVER shop at that store again!!!!!!!!!!  There are too many good customer service oriented retail outlets for them to be treating folks like they do. 

I am not having a very good experience with this company and its a shame, too because it is not easy to find places that carry things in plus sizes. Unfortunately I don't live near an actual Kohl's store. I placed my order two weeks ago, it took them nearly a week just to ship it, and then I find out (only by tracking my package with UPS) that the package was damaged in shipment, probably from not being well packaged as this was only a couple of shirts, and sent back to the shipper. Well, it is a week later I have emailed them 4 times. I also emailed UPS and heard back from them. They told me that it was returned to the shipper and that Kohl's had a claim filed. Yet they have yet to notify me of anything and when I email them I get a canned response about how they are researching my order and will let me know what is happening as soon as they find out. Apparently they already know. I will not use them again.

Lots of sales and special offers. I regularly shop the clearance section-- I found $45 pants for my teenage boys for only $11, and they were not factory seconds. I also found some good birthday party presents and hostess gifts in the clearance section. Products have been good quality, delivery speed fast, orders accurate. I recommend this for people stationed overseas who shop for their kids / teens.

Horrible, You can't take your time, because they refresh every 20 minutes (but don't tell you that) so while you are shopping for other items, they are selling the items out of your shopping bag to someone else. As if the customer service isn't bad enough in the stores, they have made on line shopping the most frustrating experience ever. Just when you think you have gotten a bargain, you go to check out and none of the items in your bag are available any more. NEVER AGAIN!!! and I am tempted to cut up my Kohls charge so I never have to deal with them again.

I have shopped at Kohl's for many years. They have good sales, good quality in everything. I moved away from the
store itself and plan on shopping on line.

I have had no trouble ordering through Kohls.com. The check out process is easy and I received my merchandise within a week. Plus sometimes they have free shipping if you order over a certain amount. The return process is easy as well, just bring it back to the store if you dont want something.

Waited 2 1/2 weeks for order, when shipped order was lost. They tried to replace the item but were unavailable. I had emailed with questions three times but never received a word. I finally called and after the third call I did talk to someone who was helpful and told me if I go to the store and purchase the items they would match what I had paid on-line. But that does defeat the purpose of ordering on-line.

I found some Misses Levis stretch denim jeans on their website that I wanted to purchase. That was all fine and dandy until I tried to order them. Kohl's does not know when they will be getting any more because they are supposed to be out of stock. They said to check back every day to see if they received any more.I called Levis and they said that they don't even sell the style that Kohl's has on their website. The shorts that I am waiting for. I have called Kohl's on several occasions on the status of these and I have sent them emails. I do not know if they just don't care about their customers or if they are really ignorant.

I am not happy with Kohl's at this point. They do not replenish their merchandise the way they should and the call center has a very nonchalant attitude about this problem.

Buyer beware! Please check your order very carefully! I applied a 10% discount code and placed my order. Later I realized that I did not receive the 10% discount, my subtotal (price of all items combined) did not add up correctly and mysteriously I was overcharged the exact amount of my "10% discount". When I added up my purchases - only 4 items, it totaled $45, when they totaled it, it came out to $49. I am still fighting customer service about it - simple 2nd grade math, use a calculator!

I discovered shopping at Kohl's thru my sister-in-laws in NJ ...they are avid Kohl's shoppers...I also shopped in NC and now Kohl's has recently located to the central NY area and I can enjoy them even more often..I also shop online and have found employees and products to be of the highest quality ...the sales are the best I have ever seen!!!
Kohl's a name I trust..a loyal shopper...

October 15th 2008 ,As I checked out of store number 0092 I was given an opportunity to give feedback on my visit. On my feedback slip was a website address, store code number and access code 15-0004-9108-2. I was unable to access the proper website to complete my survey. It is very frustrating go through all of this to assist you. Contact me at (614) 539-3529 or by email at bearingburner@yahoo.com Thank you John Malone.

17 July 08

Avoid the Kohls Charge Card like the plague. Read the fine print about their policy of delaying posting of payments as much as five (5) business days. Cute way to impose both an unbelieveable late fee and a finance charge. Cancel your Kohls Charge Card. If you must shop Kohls, use a national charge card or pay cash. Also avoid their offer to directly debit your checking account. As screwed up as their accounting system is, I would never trust their security.

Best policy is to avoid Kohls completely.

C. F. Mosier, jr
Presque Isle MI

Lousiest service I ever had. I ordered online for the Grandkids in Oct and was never told the items are not available. They were not going to ship them or notify me that the items are not available. When I ordered them at the Kohls online store it said available. every day I check my order and it says in fullfillment with a delivery day of Nov 5th, it is now past the delivery date so I decided to give them a call. I was shocked when they said it is not available and will never be shipped. I asked why nobody notified me and the lady kept saying it will not be shipped.. it will not be shipped! I now have nothing to give to my grandkids for Thanksgiving. They wanted the Rubiks cube and now they have nothing. I will never shop there again. Beware of Kohls.
Granny

Was a little sceptical when reading other reviews from this store, but the item I bought, was delivered 1 week earlier than expected, packaging was good and everything was in the box, undamaged. Their confirmation of purchases was instant and their tracking information was prompt, no problems at all.

Slowest Shipping ever, I have never had a package lost or misplaced by UPS, Fedex, DHL, or USPS. and it had happend TWICE with them. Fedex Smartpost is a CROCk. forget KOHLS and their cheap shipping, It may be free with a code online but "you get what you pay for".  I WILL NOT shop with them again, customer service is condesending and have no information.. 

Bye Bye Kohls.. Good ridance!!!!!!!!!!!!! 

to many other companys offer free Legitimate shipping via U.P.S.

I love the regular Kohls stores, I only shop on line if there is an extra special sale and can't make it to the store, but their shipping speed sucks big time. I only shop on line if they have specials in shipping, like 99cent/item or free. There is NOWAY I would order from them and pay regular shipping.

I used to shop Kohl's as a MVC customer - now they have no loyalty to their customers. They used to offer free shipping to MVC card holders and took that away with out warning or explanation. http://www.facebook.com/kohls?ref=mf