Kohls Online Store

WATCH OUT - AVOID AT ALL COST!! Ordered several toys on Dec 9th for Christmas...today is Dec. 20th, and they still have not even filled the order, much less sent it to shipping! Called "customer service" (in quotes because there was none) to cancel order (since I will now obviously have to go to the stores to buy presents for the kids), and was told that there is no way to cancel the order (after waiting over 15 minutes on hold)!! Will have to send items back marked "return to sender" if/when they ever arrive and fight the charges with my credit card company. RIDICULOUS! DO NOT ORDER FROM THIS HORRIBLE COMPANY!

Don't shop Kohl's online unless you are either willing to pay excess for express service or want to wait a couple of weeks.

Terrible experience ordered two sets of dishes the first one was great but the second broken dishes. I called and they replace them with another set of broken dishes. Now with CHRISTMAS a few weeks away and a large dinner party. I have only one set of dishes. Why you ask?? because now the dishes are out of stock. Please beware because KOHLS is not will to help you when your order is damaged. They have the worst packing I have ever seen. They just throw them in a plain box. No bubble wrap or foam, just a box.

Horrible! The worst shopping experience I have ever had with any store. I will NEVER, NEVER shop at their store or online again! The customer service reps are rude, unfriendly and act miserable. Any try to get refund for a returned item...impossible!

Kohl's is absolutely the worst when it comes to online shopping. The last two Christmas I bought items on Kohl's online store. I placed orders at least three weeks before the holiday and the items still arrived after the holiday.

I bought two other items at off season. They canceled my orders in each case citing product availability.

Please shop somewhere else. Otherwise you are wasting your time.

Kohl's is not a discount store. They do not like to be lumped into that category. In store they have a customer is always right policy that does not work online but if you are not happy with your service call the local district manager and make noise. They will fix as much as they can, as fast as they can. Kohl's has grown as large and as fast as they have because of this (sure is not due to the service in the stores try and find someone... would be easier to find a human online)

KOHL'S has the WORST CUSTOMER SERVICE. Ordered an item on-line, before it was shipped out an offer for .99 shipping started. I asked them to give me this offer since my item was "In-Fulfillment" ...they refused. I got stuck with $6.95 for shipping.

I purchased three bras on Sunday, November 4, also because my local Kohl's didn't have the size I needed. The estimated arrival time is between November 19-27! This is totally unacceptable. To get it faster I would have to pay $15.00 plus $3.00 for each item, and then it would be a 2-3 day delivery.

I've ordered things from online stores in the middle of the Christmas season and gotten things faster!

While I will continue to shop at my local Kohl's, I will never shop at their online store again.

I have shopped Kohls.com for awhile now and I have never had a bad experience, some of these reviews talk about slow shipping but I have never had this problem, They have great online coupon codes and free shipping (with a coupon code) is great (well anything free is great) :) Alway's a great experience when I shop Kohls, online or in store! They have name brand clothing and household items and with their coupon code you can get a great deal! We finally got a Kohl's store in town and if I need to return anything I have ordered online there is never a problem at all returning it to the store! The employee's are alway's pleasant and helpful

Super easy and super quick. Ordered a Bissell Digipro canister vacuum and it arrived within 3 days. Online ordering was easy. Instructions were clear.

The shipping is horribly slow. I ordered a pair of shoes on 8-12-08, but I still haven't received the shoes. It is now 8-19-08, and it says the order is still in transit. The shoes only had to travel from Ohio, so I can't see what is taking so long to arrive. I ordered another pair of shoes from a different website out of Wisconsin, and they arrived in 2 days. I would not shop at Kohl's.com again because of their poor shipping service.

I love Kohls. Use their charge card and pay 1/3 balance monthly with NO interest charges and receive extra discounts. My shipments are always extremely prompt, and have never received incorrect or broken merchandise. I have never had any problems with customer service. If something doesn't fit, I simply return it to the local store for credit. I do prefer in-store shopping only because I find greater selections and extremely deep discounts. I once got a beautiful $128 comforter set for $12. Can't say enough good things about Kohls.

Earned $120 in kohl's cash and since I live out of town and couldn't use it I was assured I could use it on line, not once but several times. When that failed, customer service told me I couldn't use it on line. They have trouble getting their stories straight apparently. Had to spend lots of money there to get that much in kohl's cash, but that will be the last time. When I come back to town for more Christmas shopping, it will definitely not be at kohl's. They should give you the opportunity to use this promotional "cash" right away. I will never fall for this again.

I ordered a product from Kohl's. Ten days later, they canceled the order for no reason. I checked their website again just now, and they still sell the exact item, but they have now raised the price. Very sneaky! Avoid this store; there are plenty of other options out there.

KOHLS - DON"T SHOP THERE! Have you noticed why EVERYTHING is on sale - always - at Kohls.com?? All their "regular prices" are inflated and they NEVER have them on sale at those prices. The "sale" prices are what most of the stores (and from the manufacturers) sell as their "regular" price. Compare small electric appliances and vacuums with i.e. Target. Kohls' "sale" price can be more than Target's "regular" price. Until March 17, Kohls is having "Bonus Buys" for "extra savings." I checked out four items BEFORE and DURING the Bonus Sale days. Two of them are still the same "sale" price. But two are actually MORE this week during the Bonus Sale Days. There have been claims by State of Massachusetts and Kansas about the fact that all Kohls' "regular" prices are inflated and that are never sold at the inflated "reg" price. Kohls had to pay $500,000 to settle this - twice. PLEASE COMPARE PRICES WITH SIMILAR STORES. They continue to deceive the consumer. You are dumb if you assume you're getting great prices at Kohls.