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Lunarpages

Lunarpages

Overall Rating: Product Rating: 4.0

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Unreliable, Unpredictable, Poor customer service.

by m_gauthier , Jul 14 '09
Pros: cheap?
Cons: Awful customer service
Takes actions on your account without notifying you
If you want your site to stay up and your emails to be reliably received and sent, stay away from lunarpages.Terrible support, terrible service.  Avoid if you can.Here are a few examples of why you should avoid lunarpages:  ...
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Product Rating:Product Rating: 2.0
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Not good for business customers

by mimirogers , Aug 15 '07
Pros: good price, prompt customer support, uptime excellent, lots of features
Cons: customer support with an attitude, changing TOS, hard on business customers
Staring in Jan 07, they upped their server storage to a very generous amount. At the same time, they started suspending websites of business customers who were using their websites to upload files. Ex. a band uploaded recordings of their practice ...
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Product Rating:Product Rating: 4.0
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Great Job, Best Support

by edusampa , Mar 20 '07
Pros: Support
Cons: The chat would be at the home page
I am writing from Brazil, and a couple of months I´ve been looking for a VPS Windows Plan, (good and cheap). I found gate.com, lunarpage.com and easycgi.com, comparing with this plans, gate would be better than others but after start the order I had a ...
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Product Rating:Product Rating: 1.0
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Lunarpages/Add2Net: Unreliable, Unprofessional

by piedmntdesigns , Feb 01 '07
Pros: Cheap (high $ accounts offer no better service)
Cons: Unreliable, unprofessional, incompetent
The attraction ends at "cheap". If you want cheap hosting for an unimportant site and you aren't concerned about uptime and accessibility, then Lunarpages is for you. Their own testimonials attest to that. All testimonials are either from newbies, or ...
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Product Rating:Product Rating: 5.0
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LunarPages is the Best.

by pointside , Oct 04 '05
Pros: Excellent Support, Unlimited MySql Databases and they always upgrade existing customers.
Cons: None.
LunarPages is the absolute best hosting company that I have ever had the pleasure of dealing with. I have to date, recommended and setup about five sites with LunarPages for my clients. And I actually switched one of those clients from another hosting ...
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Product Rating:Product Rating: 5.0
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LunarPages.com is a GREAT web hosting service.

by jakgramley , Aug 06 '05
Pros: An affordable web hosting service with plenty of options.
Cons: I can't find anything about LunarPages.com that needs improvement.
I needed to change my web hosting service. I also have several clients that will need web hosting services in the near future. I made the decision to research the ideal company for my needs and my client’s needs. Using the Internet I checked on many web ...
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Product Rating:Product Rating: 5.0
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The Best Hosting Provider I've had!

by lupine1647 , May 01 '05
Pros: Customer message Board, Great Support, Easy of Use
Cons: None that I can think of.
LunarPages became my Window of opportunity to move onto a scripting language such as PHP since my old host didn't support this type of scripting. After seeing lots of good reviews about LunarPages and about their uptime and customer support. I decided ...
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Product Rating:Product Rating: 4.0
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Homebase for knot-heads.com

by knotheadusc Epinions Most Popular Authors - Top 500, Aug 24 '04
Pros: Cheap. Liberal about content. Fairly easy to use.
Cons: Customer service sometimes gets an attitude.
Back in August 2002, my husband Bill and I set up our website, www.knot-heads.com. I had decided that I wanted to bone up on my fledgling HTML skills. I also enjoy writing and was hoping to post some of my scribblings for the world to see. Bill just ...
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Product Rating:Product Rating: 5.0
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Lunarpages by far the best
by netsavy006 ,Oct 17 '07
Pros: great support forum, high reliability, fast, great webspace and bandwith, great price
Cons: long ticket responces (use forum instead: @ http://lunarforums.com
Lunar Pages has been a great webhost for me. I've had no site downtime other than my taking the site down to re-build or revamp, but that's of my doing. Most of my problems are answered very quickly. I remember before I got LunarPages, I was asking a support question and I got a response from sales in less than 6 minutes. It made me feel great knowing I could have fast service from a reliable host. I've never had one problem with LunarPages, just me and my lack of html. lolz... I recently thought about canceling to a cheaper host, but then seen the services they offer were not as great as LunarPages was. So I decided to stick with LunarPages for it's superior services, webspace, and bandwidth. All in all, I have to give LunarPages a perfect 100% on my grading scale for their surpassed reliability, stability, performance, and excellent customer support.
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Product Rating:Product Rating: 1.0
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Lunarpages -- A Down and Unresponsive Host
by blah2blah ,Apr 25 '07
Pros: I couldn't find one.
Cons: Not as advertised; not responsive.
Lunarpages was down for hours during my first month with them. When the site was up, half of the passwords for their log-in scripts wouldn't work. In response to problem queries, they kept sending automatic emails with the same (non-working) responses. Their email response time was 10 to 20 times longer than advertised. Their phone-hold time was almost an hour. Their product info would be scanty for a new user. Their add-on advertised products aren't accessible. Worse-yet. When I requested a charge back on my credit card (well within the time limit) their service person flatly refused-in violation of credit-card merchant agreements.
The only other service I've used didn't offer as much, but they delivered what they offered. Lunarpages definitely doesn't.
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Product Rating:Product Rating: 5.0
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Excellent Hosting Company
by acubon ,Jan 10 '07
Pros: Good Uptime Excellent Service
Cons: Price is a bit higher than some, but not too much
I've been with Lunarpages for about 2 and half years now. I've since added websites on other hosts, and LunarPages is the best. When I first started adding sites and found cheaper hosts, I used to toy with the idea of moving. However, I am so impressed with the uptime (virtually no downtime in the last 18 months) and the service, that I doubt I ever will.

I've only had minor problems but LunarPages is very responsive to what I've asked. They read the request and make sure I've gotten the service I need. When I had a billing question, there was actually someone on the other end of the phone. I can't tell you how fantastic that is!
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Product Rating:Product Rating: 5.0
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LunarPages ROCKS!
by nitehawk10 ,Oct 29 '06
Pros: Awesome Customer Support!
Cons: I didn't find LunarPages sooner!
After having nightmare experiences with two hosting services, I tripped into LunarPages and have never looked back since that day. They have helped me in more ways than I can possibly describe and always answer any questions or address any issues I have within 24 hours, usually less.

This is a fantastic hosting service and I highly recommend them to those considering starting a new website, or to those who currently have one established.

Finally, they offer various options from a month to month agreement with a discounted Domain price, to a discounted hosting price with a FREE Domain and it is free as long as you use their service. You just can't beat that with a stick!
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Product Rating:Product Rating: 4.0
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Being blacklisted doesn't help
by metanoia ,Oct 02 '06
Pros: Inexpensive; good feature list.
Cons: Blacklisted; occasional outages.
We had our domain and e-mail hosted by LP for almost two years. We had some problems with mail downtime, but all in all we got by alright. We then realized that our mail was being blacklisted by a few local servers in our area, probably because LP allows porn shops and other unsavoury businesses to be hosted on their servers, so some mail servers block ALL mail originating from a domain handled by Lunarpages.

Getting off mail server blacklists is not a small problem, and one that we knew was going to end our relationship with LP. If you want your mail to go through 100% without any trouble, you simply can't use Lunarpages. Your hosting provider has to "screen" clients whose businesses could end up blacklisting everyone hosted by that hosting provider. So while they offer good value, I still can't recommend them to anyone.
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Product Rating:Product Rating: 5.0
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Unparalleled Customer Service!
by michaelchan83 ,Jul 28 '06
Pros: Incredible Support, Forums, Value, and account options
Cons: No cons yet.
I host many sites with many different providers (client determined). Lunarpages has the best value and incredible Service. Hands down!.
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Product Rating:Product Rating: 5.0
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3 Cheers for Lunarpages.com
by jmackley ,Jan 04 '06
Pros: Fast. Reliable. Good development tools and feature set. Good value.
Cons: Have encountered no Cons!
I am a web developer and have had two accounts with lunarpages for about a year and half and, boy, have I ever been pleased! Their servers are fast, absolutely reliable, and their development tools are excellent. When I need support I can get it by phone or by email within 1 day. I really value that (and try not to abuse it). Lots of bang for the buck. I could not be happier.
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Product Rating:Product Rating: 5.0
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Excellent
by devilkin ,Dec 22 '05
Pros: excellent price / value fast very good support
Cons: none sofar
The hosting was setup very fast (within two hours of payment everything was up and running). In the time I've been there I've never had problems with their hosting (except a few technical problems that were basically not their fault: like a DDoS).

You get plenty of tools, and their support is always available (even on holidays) and very friendly.
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Product Rating:Product Rating: 5.0
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Positive Feedback
by fcuis ,Oct 05 '05
Pros: Prompt service & response. Packages are chock-full of features.
Cons: I have none to report at the present time.
Regarding your *Additional Plan Changes* email. I am please to hear that even more additions are being made. It's rare that a company, non-the-less an Internet based company is in front of the customer satisfaction curve.

Thank you very much for the "add-ons", you can bet your bottom-dollar they will be used.

Keep'em coming!
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Product Rating:Product Rating: 5.0
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I can't say enough good things about Lunarpages
by matthew99 ,Oct 04 '05
Pros: Too many to list, but unlimited MySQL databases is at the top of mine.
Cons: If they made add-on domains unlimited I would be in heaven!
Any "drawbacks" I felt were present when I first signed up for hosting with Lunarpages (which I already felt was awesome) a few years ago are now gone. Now, a few years later and over a dozen hosting packages later, I am at a loss to find a single drawback. Lunarpages is absolutely awesome ... especially with the addition of unlimited MySQL databases - not that I wasn't willing to pay
the extra on a few of my sites to get the extra DBs, but this just made it SOOOOO much easier. Thank you Lunarpages, you're the best and I will NEVER look for another hosting provider again. At Lunarpages, we get it all and more, for the best price in the world!
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Product Rating:Product Rating: 1.0
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Lunarpages is not for Business
by laurent_sicard ,Sep 28 '05
Pros: -Package not expensive -Lot of tools
Cons: -Anti commercial -Not for businees, ecommerce. -Support is unbelivably rude.
I have been hosting 3 sites at Lunarpages for 2 years now. I move 2 of them to another hosting company because it happens that Lunarpages can decide whenever they want, to disable your site (or even remove it from the server on which you were) because they state it takes too much ressources. An they do so without any prior notice (and in some case without any notice at all).

This is clearly unacceptable for business related website. (no email , no web service until you discover what is happening). Even if you try to gently and diplomatically solve the problem, you face completly unprofessional people. It seems it is a frequent problem (http://www.diagnose-me.com/sucks/lunarpages.html).

In my humble opinion, this company should be avoided. It works fine until....they decide to do what they want. Unbelievable and Unacceptable.
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Product Rating:Product Rating: 5.0
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LunarPages, best price best service NO PROBLEMS
by smithpiano ,Sep 19 '05
Pros: Price plans, easy to work with, allows me to think about my business.
Cons: No cons
LunarPages was recommended by a friend. They have been TOTALLY on top of their game, 100% uptime, easy to work with, so good that I never have to call, or even think about it.
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Product Rating:Product Rating: 5.0
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Great Lunarpages!
by stc7outlaw ,Jul 20 '05
Pros: Support, service, webspace, speed.
Cons: Control panel could be more user friendly
Hello Lunarpages,

I just wanted to take the time to thank you for your great service and
support. I have dealt with my fair share of horrible hosts. I appreciate the
hard work you put into making your service low priced and effective. We use the email for my company every day now.
Hopefully there will be many more years to come that we will be in business
with you.

Website: http://www.facilityflooring.com

Thanks,
Steve
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Product Rating:Product Rating: 1.0
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Worst Hosting Company Ever!
by quickjump ,May 04 '05
Pros: Cheap
Cons: You get what you pay for.
I typically don't complain. But I had the bad experience of having my site deleted by this company. They restored a week old back up, by then it was too late. I canceled their service shortly after.
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Product Rating:Product Rating: 5.0
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Absolutely Great!
by wh0izdat1 ,May 04 '05
Pros: Exceptional & Friendly Support, Reliable Service
Cons: Absolutely none
I've been hosting with lunarpages for a while, and the service I receive is wonderful. The support staff is polite and courteous and do their best to answer every question I have, no matter how simple or silly it is.

I recommend lunarpages to everyone who needs a website!

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Product Rating:Product Rating: 5.0
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I like their service!
by godess_a ,May 01 '05
Pros: Very friendly staff
Cons: I have not run into any problems with them.
I have been hosting with Lunar for a couple of months now, and there is nothing bad I have to say about them.

I like the web builder a lot. It helped me building my website.
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Product Rating:Product Rating: 5.0
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My business depends on good service
by miltonwolff ,Apr 30 '05
Pros: Support is outstanding. Very reliable service
Cons: There is nothing negative
Their support is just more than amazing. They have helped me countless times with design issues, that is not even a part of what they should help me with.

Not to talk about the uptime. My web page has been loading very fast 100% of the time i have had my service with them.

I will recommend LP to everyone I know. Especially friends that really depend on support and great service.
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Product Rating:Product Rating: 5.0
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LunarPages easy, inexpensive, user-friendly, fast.
by tjustice ,Apr 21 '05
Pros: Inexpensive, yet high quality, speed and reliability. Very thorough, clear documentation. Excellent Control Panel.
Cons: Truthfully, none so far.
I recently set up a first-time web page design using LunarPages as the hosting service. I am impressed. It was easy, the documentation was all there and the tools work as advertised. Haven't yet had to call support, essentially because the documentation and tools are so complete. I came across many opinions elsewhere on the net that rate this group as having very responsive support, which helped me decide on them. My experience so far says it was a great choice!

All-in-all, getting this site uploaded was a surprisingly painless experience. We are getting constant feedback from people using the site remarking about how fast it is. Check it out at http://www.aerphotography.com and see what I mean. A picture's worth a thousand words!
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Product Rating:Product Rating: 1.0
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A positive danger to your businesses health
by phineas36 ,Jun 17 '04
Pros: cheap
Cons: lousy support, rude attitude, anti-commercial, unbusinesslike and amateur
Lunarpages is cheap. The attractions end there. Intermittent service interruptions are compounded by surly, obtuse and sanctimonious support. Then this was topped off by our email accounts being unilaterallly stopped on two occassions because of one complain from an unidentified party that they were getting spam. Told us we should tell out clients with aol accounts to open "hotmail or yahoo accounts. How professional is that? Then they stopped our website (we are Wall Street research boutique) and told us to get lost and kept our pre-paid hosting fee which was paid up for another 6 months. They are a menace to your business' health. Avoid at all costs.
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Product Rating:Product Rating: 2.0
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Not for reliable business
by live216 ,Apr 15 '04
Pros: fast setup, easy setup, cheap
Cons: slow, unreliable, site down a lot
I would definitely not recommend lunarpages for any business web site.
I have two accounts there. Once account has worked fine with no problems, but other one is terribly unreliable and slow.
This last week, the site was down for over two hours at a time. This happened more than once. When it does come back up, it is extremely slow, sometimes taking over a minute just to load one page.
I have informed them of the problem, but they can't seem to fix it because the server keeps crashing saying that Apache is temporarily not available.
If you need your page up, lunarpages is not for you.
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Product Rating:Product Rating: 4.0
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A Nice Step Up
by fuzzmartin ,Apr 01 '04
Pros: Lots of space and bandwidth, fast service and quick, friendly support.
Cons: Cannot pay by check online. Must wait for phone call before account set-up.
I had tried Valueweb, I had tried GoDaddy Hosting, but now I am home to stay! Lunarpages is an excellent hosting service with all the right features.

I use Lunarpages to host 8 different websites - 2 of those sites are on their Voyager plan (top shelf) and the other 6 are on their Shuttle plan. You pay for what you get with both plans, and there are no "too good too be true" claims.

All of my sites have quick loading times and virtually no downtime, and whenever there is a problem, their support site/forum (http://www.lunarforums.com) is top-of-the-line!

If you are sick of your current host and checking reviews to make sure you aren't going from bad to bad, rest assured - LP is the place to be. If you are new to web development and are looking for an affordable, yet newbie friendly site, LP is the place to be.
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