Mini Boden Online Store

A couple of weeks ago, I got a new catalog and a deal from it for 30% off and free shipping from a place called Boden. But, the thing about it was, they only accepted internet or phone orders, and didn’t accept checks or mail orders. Ok, so I about had ...

About six weeks ago, I got the cutest catalog in the mail for children's clothing from Mini-Boden. Curious, I looked for their web site and found that Mini-Boden offers clothing not just for children, but men and women also. The Company is ...

I discovered Mini Boden when my friend gave my twin girls Mini Boden jersey tops. When I did a search online, I was pleasantly surprised by the website, which offered a broad range of yummy clothes for my two young daughters. When you think about some of ...

This was the worst shopping experience I could have imagined. I received a catalogue and loved the kids' clothes so I ordered my children's school clothes from Mini Boden online. The website was okay, not great but I placed my order and that's when the ...

I've been receiving catalogs from Mini Boden for about a year or so, but never had ordered any until last week because all the items in the catalogs were expensive (not good investment for babies and kids who grow faster), also the business location is ...

I have finally learned my lesson with Boden and will never order from them again, due to their horrid customer service. This is disappointing, because they do have cute (adult) styles in tall sizes. However:- sale items must be returned or exchanged ...

I've ordered from both Mini Boden (kids line) and Boden USA (adults line) and so far, everything I've received has been of much higher quality than you normally see with catalog clothes. So, I think they are good value for the money, though I haven't yet ...

    I have bought baby and toddler clothes from Mini Boden for several seasons. I really like their unique styles and prints. Their clothes are very high quality, they last wash after wash. Their return policy is also outstanding. I ...

I have been ordering from Boden since they launched in the U.S. a few years ago. I have always been pleased with the service and have never had problems with returns. I have sent back many things with no problems.I must comment on the inaccuracies of the ...

Boden USA has worst customer service, period.  I ordered a dress online in early October.  They did say this dress was on back order for 6 weeks.  Their website also said they wouldn't charge the customer's credit card till the ...

We have been receiving the Mini Boden catalog for a couple of years, now. The clothes in the catalog have always been very cute, but too expensive for our family to justify. I have learned, however, that sometimes it is worth spending a little extra ...

A few weeks back, I received the cutest catalog in the mail from Mini-Boden, a UK based company. The catalog contained lots of darling, distinctive clothing for both boys and girls. The catalog said that shipping (usually $10) would be free, as would ...

My experience is with Boden Direct, the adult line of Boden. Delivery times are inexplicably slow - 3 to 4 weeks. Their excuse is that all items are sent from the London warehouse although if they were committed to serving the U.S. market, it is my feeling that they could do a better job at order fulfillment. Customer service is well-meaning but not helpful - they are based out of Florida and share very little information with the London warehouse. They have few answers to customer questions and often suggest that customers call back on another day, hoping that their computers reflect additional information at that time. The products are stylish and acceptable in quality, but perhaps not in keeping with the price point.

This online company will not receive any further business from me. Their merchandise takes a month to ship from the UK; their bookkeeping, with regard to my credit card information, was woefully inadequate and caused them to call me on the telephone a minimum of six times over the course of two orders. Returns took over a month to be processed; I still have yet to see a returns credit posted to my credit card. Exchanged items were reordered on the slow boat from Europe, I guess, because it is a month later and they still have not arrived. Their telephone customer service is slow to answer, poorly trained, and rather rude. My experience applies to grown-up Boden items, but all services are the same as Mini Boden.

I've ordered from Boden before, but this time is my last time. Less than a week ago I placed an order for two dresses, both of which were immediately marked down. When I asked for an adjustment to reflect the current price, especially for the item I've not received, I was given customer service jumble. I found the customer service representative at the other end of the phone to be indifferent with a "who cares?" attitude. When I contacted the company by e-mail, I got the same sort of thing. 
I refuse to show with Boden ever again because of its poor treatment of this customer.